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Comms Problems with Aclara Smart Meters
Hi, Is anyone aware of ongoing communication problems with Aclara meters, starting mid June? In my case the first thing I found was Bright stopped working on the 15th, showing the error "We currently can't show your recent daily electricity usage. please try later". At that time I tried "n3rgy" and it was still working,…
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RTS Meter Replacement - 4 or 5-Terminal Smart Meter?
My parents have a single Horstmann Series K RTS meter (type K220G13) on a 2 MPAN setup with storage heaters, formerly Scottish Power Comfort Plus, now with Octopus. One MPAN runs the entire house on Economy 7, including hot water cylinder but excluding storage heaters, which are on the other MPAN and for some reason, after…
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ovo direct debit
Hi guys been with ovo for years and have always been good with Bill payments. Now I have built up £400 credit and for the last few months the dd has gone higher?? What gives. I have even sometimes top up the balance. So if I have £400 credit should the direct debit payments be lower?.
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Ichoosr botched switch, can it be resolved?
On the 18th April I accepted the Ichoosr offer for a Spring Community saver Tariff that was auctioned and won by British Gas.where people sign up to interest on using people power to get a Community Tariff. The Gas tariff was switched within 7 days but I was with BG for Gas already. Electricity has still not been switched…
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Loop app - electricity not updating
Hi all, My loop app has not pulled any electric data since 28/03. Gas working fine. Electric still going to Octopus and to Bright so not a meter issue. I’ve re-added my meters but no joy. Anyone else having issues?
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Scottish Power and SEG
About a month and a half ago, I applied to Scottish Power for SEG for my solar panels. And since then, I have heard nothing. Any follow up emails have disappeared into the void. I have contacted Scottish Power via their Chatbot only to be told to contact them directly using the same email address. Does anyone have any tips…
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Remote Switch Meter to Single Rate Tariff
My old meter was Economy 7 but I don't have storage heaters so when I had my new smart meter fitted, I requested a Single Rate Meter (I was already on a single rate tariff for day/night readings). I was told that there is only one smart meter and it can be set at either single rate or dual rate & it can also be remotely…
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Anyone use octotrak , the domain has expired
As the headline octotrak.com has expired
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Weighing up my options
Hi all, I've had an email prompt from E-on Next to say that my dual fuel tariff ends on the 11th August 2025, so I'm weighing up my options about what to do next. I prefer to go for price certainty so I've already started looking for a new tariff, but I was curious whether to wait until closer to the time to sign on the…
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Have a smart meter for electricity, is there any point in getting one for gas?
Earlier this year, after about 12 months of battling, we got a smart meter installed. The installer only fitted the electiciry meter, left gas alone.We are happy, really, that we can now use a smart tarrif with Octopus.It's not much of a chore to manually send gas meter readings, and I have a nagging doubt that if we book…
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still getting spin the wheel
after leaving octopus in may, i still have the octopus app on the phone account has been closed & final bill issued also closed on my credit file i was messing about with the app, and spin the wheel still works so i give it 2 spins and gained 2 x £1 and went straight onto my balance so if i keep getting this every month…
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British Gas - Rebilling
Hi first time posting and hoping this forum can help me with my British Gas debarcle sorry if lengthy ! I was on a BG dual fuel tariff paying monthly direct debit. In February 2024 changed to an EV tarrif due to getting electric car. 8th May 2024 got a bill covering period 17/03/23- 08/05/24. Bill showed EV breakdown and…
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Price comparison site E7 difficulties
I am with EdF on their Standard Variable E7 tariff, but I'm aware that I could probably be getting better prices, so I'm looking at whatdeals are available However, nearly every price comparison website I have used (including the MSE Energy Club comparison tool) does not recognise that I am on an E7 tariff. The only one…
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Solar charging my EV - who is good at maths?
Solar EV Maths Challenge…. I’ve already posted this on a Facebook group but I’m not sure anyone understood what I was trying to ask so I’ve tweaked some of the below slightly! So who is good at maths? I’m on Intelligent Octopus Go’s Fixed 12m and trying to work out the optimal way to do some EV charging from my solar…
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New build - smart meters won't work - Octopus being useless
Smart meter not working - Octopus being useless Hi everyone, I'll keep this as simple as I can. I moved into a new build a year ago, transferred Octopus Go from my old property, everything seemed fine.In December, octopus decided to revert my tariff to standard as they discovered the smart meters had not been…
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Running costs comparison: electric oven 66L -vs- electric compact oven 47L
I'm considering a change of built-under oven, as it's bigger than I need now. I do have a separate freestanding combination microwave oven as well. Present electric fan oven/grill, capacity 66 litres, A rated energy effieciency.New compact electric fan oven/grill, capacity 47 litres, A+ rated. As the capacity is 70%…
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Smart Meter Check homebrew.n3rgy.com any way to refresh?
Hi, Does anyone know how to get https://homebrew.n3rgy.com to carry out a fresh check, rather than returning cached results? For me it's still showing details of the meter installed on 1st April, not the one installed on 20th June.
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Octopus Not So Smart Meter
All, I have been with Octopus for over 4 years. In all that time I have never had gas usage show on my meter. I have previously tried several times to get this rectified. Each time it dies a death as Octopus just let the request go cold. I am trying again and am a few months in to the latest request to get gas usage…
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Frustrations with OVO and refunds
Hi all. Having a massive frustration with OVO. Long story short, was going to switch to a new fix with them, cancelled after one day due to a better offer from current provider. Called OVO to cancel, was assured everything was cancelled. Lo and behold, direct debit wasn't, but the account was. They now want to issue refund…
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Over charged KWh by British Gas
Hi I’m in a dispute with BG, over the last 10 months I’ve used 440m3 gas, so on my latest bill they are saying 440m3 equals 13,852kwh I can’t see how they are getting to this calculation. Is my maths correct ? 440m3 x 39.1 x 1.02264 / 3.6 = 4,887.0829 kWh Please help prove I’m not going mad
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