Energy

Having got an EV and home charger, I switched to E-On's "Next Drive Fixed V23" tariff, at 9p per KwH overnight. They say they can't connect to my smart meter (which worked fine with Octopus) and have stuck me on their basic tariff at 23.8p per KwH. The latest email said " "We'll be in touch to let you know what exactly…

As N3rgy CSVs give my gas usage in m3, I have been looking an API for gas CV. I have come across this site and was wondering if they were accurate and reliable? https://fprates.online/gas/NW Thanks for help.

Morning. My ex was in charge of the energy so I'm just getting back in the swing of it. I'm with octopus as I've panels and a battery and an EV that occasionally needs charging so I'm on intelligent octopus go for electricity Its the gas. It's on flexible octopus. I have the choice to fix it on a 12m fix. The price jumps…

I left Octopus end of May/beginning of June as I switched to new supplier - both accounts dual fuel. There was some issue between the 2 providers regarding "which reading would be used for the final bill" - none of this my doing as I supplied everything as requested when requested. I got a final bill for gas but the…

I've just moved onto Outfox Energy (Outfox The Market) standard rate and trying to figure out my best option for a new Dual energy tariff. Can go variable tracker for 12 months or 3 fixed options for 24, 18 and 12 months, as below. Current usage is: Electricity5,455kWh Gas10,839kWh Anyone facing a similar decision and know…

Currently with Outfox Energy and in that period where we can switch… Considering a 'collective' switch via another platform, but also potential to stay with OE, but seeing the Gas standing charge on their best tariff is ~double the other provider(s)…and thinking that can't be right, surely? Is anyone aware of any better…

We have recently moved house to a property that was supplied by British Gas (BG). Immediately upon moving in we took photos of the meter readings, submitted them to BG and then started the switch to Outfox Energy (OFE) It appeared that everything was going to plan with the switch to OFE taking place 7 days after we moved…

I might not have to deal with this myself, but I'm wondering what options are available nowadays for a two phase supply. The context is a former local authority building, which is to be taken over by an organisation I'm involved with. At that point we'll be responsible for the electricity supply. It's a two phase supply…

I switched from Octopus to Ecotricty at the end of May 2026. Since then I have never had a bill and I can only email my readings to them, app says sorry can't be done just now. I complained and got this response: We're writing to make you aware of an industry issue that has affected your account during your switch to us.…

In a nutshell, there was a mess up with my energy export payments. Eon have admitted the fault is theirs but thought a £150 discount on the £1000 owed is appropriate. The Ombudsman agreed with Eon but later said I shouldn't have to pay the whole cost as the error lies with Eon Next but couldn't change the decision after it…

Hi, I recently switched from OVO to Outfox. I submitted electricity and gas readings on the day of the switch. Both companies used the submitted electricity reading, but for gas, they did not use the reading I provided. OVO decided to use a reading higher than what I provided, overestimating my usage by £78, whilst Outfox…

I'm an existing Octopus Energy customer on a fixed tariff that ends on October 2nd. On Tuesday night, before the price cap changes were announced, I generated a new quote for an 18month fixed tariff. You don't seem to be able to switch to a new tariff online, so I emailed them that evening and asked to be switched. On…

Hi, please advise which is the right screen for the meter reading

Are Ofgem Price Cap figures correct for electricity? Ofgem announced the new price cap for the period 01-October-2026 to 31 December 2026 earlier this week, on 26 August 2026. Their 'bible' which energy suppliers appear to use is here: Benchmark Maximum Charges for the Charge Restriction Period 15b Benchmark Maximum…

My current deal with Fuse ends on September 27th, am I better off switching deals now or waiting for closer to October 1st new price cap (if that has any effect at all?)

Economy 7 times with EDF are set to GMT We use EDF for electricity supply with day and night rates. The night rate at our address is applicable 1230 - 0730 hrs. This is all excellent BUT no one mentioned that these hours are GMT only taking no account of daylight saving hours. We have been setting charge times to commence…

My relative has gone in to a care home and I have been sorting out any bills to settle up before the property is sold. I have discovered that they changed electricity supplier in 2022 to British Gas and yet have never received a bill. Several phone calls and live chat sessions have thrown some light on what has been…

When I signed in to view my latest bill I was prompted to get my smart meter renewed. I asked why via their chat facility and the agent just gave me blah blah blah about more efficiency and taking readings every 30 mins. Is this really necessary when i've only had it a couple of years?

Hi all As per the title, my fix with Octopus ends on 30/09/2026 and my annual bill is £1566. Octopus' current 12M Fix is £2003 per year (so over £36 per month more). E.ON Next have a 12M Fix for £1863 per year (so just under £25 per month more) What would you do in my situation? Should I look to fix again ASAP and if so do…

Hi Looking to put my dad and myself on the British Gas tracker tariff as a temporary measure hoping lower fixes may become available in the near future. Both of us are still on good fixes until early Sept. Do British Gas allow you to choose a switch date? Many thanks