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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Pending Payment -Octopus
I pay by regular Direct Debit. Since I got my new Smart Meter I’ve been paying far more attention to the app. On Monday last week I paid £200 by DD to Octopus. It went from my bank on Monday. But here we are on Wednesday, more than a week later and it is still showing as ‘pending’ in my Octopus account. I appreciate in…
British Gas PAYG - exit charges?
Hi all Background: My partner was living in a council property until May 25, and was on British Gas PAYG, despite trying to get switched over to DD. For the last 6 months or so she was barely living there as she was staying with me, and just occasionaly popped in to top up the credit and keep things alive. Towards the end…
Estimated usage, increased DD
Hi, Looking for some advice, but think I may have found the problem- have received a bill today with an estimated gas usage of 62,000 kwh for the year (not sure where they got that figure). DD increased from £130pm to £420pm i hadn't submitted readings for a few months but surely this is wildly inaccurate.
British Gas Membership and Boiler Service Worth it?
Hi all, I’ve been researching the best places to get my boiler serviced (less than three years old). I hear British Gas are offering a discount of £69 to join as a member and get a free annual boiler service. The options are to pay in full or split over a year via Direct Debit (£5.75/m). I’m thinking to opt for the monthly…
long hot summer
is anyone looking forward to some cooler days/nights its been a hot summer and with summer coming to a end in a few weeks or so
Faulty EV Charger - Nobody will take responsibility. Are there any options?
A few years ago, I contacted Octopus about getting an EV charger installed and they arranged a local installer to set up an Octopus branded EO Mini Pro 2 charger. As can be seen here, Octopus really did advertise EO chargers, built tariffs around them, and the equipment I have has their logo on…
Compare the (meercat) market energy website for nosy neighbours
https://www.comparethemarket.com/energy/ With a postcode and a house number you can see anybody's energy consumption! My neighbour is using 26.6k kWh of gas!? 3 people in a 4 bed modern detached, something amiss? £12k energy bill!? Sorry just bored on a Sunday but I thought it might be of use for those that don't know how…
Time to look at energy deals
Hi I have an alert my energy deal ends in September and I've had a brief look at the price comparison. I have used the data from full year last year as its tricky to do so for this year. Currently with edf ELECTRICTY Tarriff 22.82 p Standing charge 70.33p Gas Tarrif 5.96p Standing charge 30.28p I did the energy club…
Energy cost breakdown
Why are energy providers not required to give a breakdown of factors affecting a price rise, especially whether it is due to usage which you can do something about or external factors which you can’t. My new direct debit from Octopus has gone up 50% but I don’t know why because they just say it could be due to x, y or z.…
Price cap, Gas
Gas and elec are usually packaged together but it is possible to secure each fuel separately. How can I find out the current predictions for consumer gas or electricity (to help inform a switching decision)?
Shower set up - what is more efficient
We have a new flat which is electric only - hot water tank with solid green foam lagging and 2 immersion heaters. The current shower doesn't use the tank water, it's a Triton electric thing with just a cold feed. We're in the process of renovating the whole bathroom, and it's got me thinking - is there a clear winner re…
No gas data on my Octopus 'geo' monitor
SMET2 meters recently installed and I can't get gas data on my energy monitor. Is this a common problem or just mine?
Opening meter readings
I switched on 1 June and submitted day and night readings. Here we are half way through August and my new supplier is still estimating my bills, even though I have a Smart Meter. They seem to have an opening reading (agreed with previous supplier) much higher than my current reading, so therefore it cannot calculate a…
Am I misreading my Octopus usage dashboard and balance?
Using the 'My energy' dashboard and filtering to 'What's been billed', I can see I've been billed £1,700 between two dates. Yet using the 'Payments' tab and navigating to 'Balance history', I can see that between the exact same dates I've been charged in total £2,100. I am not confusing my own direct debit payments with…
Conservatory heating
Can anyone advise the best heating for a large (5m x4m) conservatory. We had a Dimplex heater ( rest of house is gas) which was completely removed by a tenant when the house was rented previously. T
New build - how do I pick best tariff/SEG
Hi folks, I'm hoping for some advice, please excuse my lack of knowledge in this area. I moved into a new build house in May and the builder put me with British Gas and now I'm settled I need to find the best tariff. The builders fitted 8 solar panels. I'm in Newcastle, the house isn't ideally situated to catch the sun and…
Top cashback - uSwitch and referral code
Hi Probably not an option but just thought I would ask the question. Has anyone tried switching energy using uSwitch through Topcashback and then also using a referral code. Is the code always an URL link? Cheers
Estimated Usage
My energy supplier constantly overestimates usage when offering renewal of fixed tariffs. They have the actual annual figures for previous years to hand (as do I because I take monthly readings) so they have no excuse but they always over estimate by some margin. The thing is, their inaccurate info is used by the Cheap…
Turn off Virgin Router to save electricity?
I keep hearing about not turning off routers overnight because it takes time for them to re-syncronise but what about Virgin cable routers, can they be switched off when not being used withiout causing any problems?
Advice Needed – Bionic / Opus Contract Dispute & Meter Issue
Hi all, I’m in a dispute with Bionic (broker) and Opus (supplier) about my business energy contract and could do with some advice. Bionic set me up on a contract based on incorrect information in the national database, which wrongly showed my supply as half-hourly (HH). I only discovered the error through my network…

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