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BW Legal/ British
I am/was a dual fuel customer with BG since I moved into my house in December 2021. Everything done online with setting up account bills etc, how ever about 3 years ago my gas account disappeared I have contacted BG several times about this and asked for my account to be reinstated but never received anything from in paper…
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Smart meter for Heatwell electric boiler and RTS switch-off issue
I currently have two meters, one for the Heatwell electric CH+HW boiler and the other for the rest of the electricity in the flat, and am on the Scottish Power Comfort Plus Control tariff (standard rate + "control rate"). Scottish Power are trying to give me a smart meter and put me on their white meter (day/night) tariff,…
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Gridpay vs Octopus for Exporting Electricty
I have been selling my surplus solar power to Octopus for several years. I also have a Tesla battery that Octopus drain at peak times and recharge with off-peak electricty. Today myenergi (makers of Zappi chargers) have invited me to export my power to them via their Gridpay. I can't find any comparison with Octopus or…
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Exit fee
How can it be right that octopus switched me to another tariff when the cheaper one I was on was deemed incompatible for me, something I am challenging. THEN, when they tell me its perfectly fine now, they switch me and charge £75 exit fee! I get why there is a fee...you make a decision that nothing better will come along,…
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EDF tariff end, charges less than on fixed rate - why?
Currently on a fixed rate gas and electricity tariff, with EDF, due to end at end of October. Am in the process of trying to work out what tariff to go with and who! Cannot find my annual actual useage from EDF......seems a minefied (!) may have to phone them. Does anyone know how to see acutal useage? Do not want…
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British Gas and AR marker arranging Direct Debit Payment Plan
Well this is a surprise, I recently switched from British Gas to Octopus - the best thing ever. However, around 6 weeks after switching there was a rather large bill from British Gas to pay, around £320. It was a bit unexpected as I had been paying regular direct debits with British Gas, however there had been issues with…
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Rebel Energy Failure
I signed a fixed term contract with Ebico at the end of january, a contract with low standing charges because I am a low energy user. I have just tried to submit meter readings today and see there is an announcement on the Ebico website to say that their energy partner Rebel Energy has ceased trading. Not surprised really,…
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Octopus Complaints procedure
I currently have a complaint with Octopus regarding how I am supposed to be aware of "Saving sessions/ free electric" when they don't let me know by email. they claim to send emails to all signed on customers.I have been unable to join any sessions at all since they started them.I have complained many many times in the…
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Help please
To cut a long story short I’ve just signed up with Octopus energy, opened my account and found I was £662.44 in credit. It turns out this money has been sat there since 2014 when I had some big problems with First Utility. Octopus have been great and are refunding me, I have no problem with them, but somewhere along the…
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Octopus - selecting new tariff with a few weeks left on current tariff?
It is not clear to me, but if currently on a fixed tariff with a few weeks remaining, does selecting a new fixed tariff immediately puts you on the new tariff or when your current term expires? Would appreciate your experiences. Thanks.
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Snug Octopus - how many radiators???
Have had a bit of a battle with Octopus trying to get onto Snug which I won't go into, however, I've now been told we apparently have in their words "quite a number of radiators" and they're not sure what limit the Snug tariff can handle. I find this ludicrous. I've told them we have 7 storage radiators but only use 3, it…
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Project Solar Quote, Large GROUND mount panels
Hi all, bit of an unusual one, was hoping for some advice, we had project solar round for a quote for solar panels. We have a field so its an unusual ground mount system, perfect South facing. 46 x Evolution Maxima 490W Panels creating 19,813 kWh a year with Inverter , with 99 year warranty on everything (very appealing as…
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Bwlegal and British gas
Bwlegal have been sending demands to me for over £4000 for Scottish Gas / British Gas supplying gas between November 24 and September 23 to a flat I sold ten years ago. I left UK 15 years ago but let the flat until it’s sale in 2015. They have been sent proof of ownership sale and final closing council bill but continue to…
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Off-Peak Smart metering
Many of us have watched the TV commercial featuring a character resembling Albert Einstein alongside Angela Ripon, which highlights how smart meters can help save money when using electrical appliances during off-peak hours. My question is whether this only applies if you're 'not on a fixed tariff', or does it also apply…
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OVO doubling my direct debit payment when I'm 4 months in credit
Hello I am with OVO energy on a dual fuel direct debit. I currently pay £141 & OVO want to change it to £299. At the moment I am £690 in credit. This seems a totally inappropriate amount to increase it by. I have tried to change it on online but can only reduce it by 10% to £270. May I please ask for some advice as to my…
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Economy 7 - how to set timer?
Hi all, I'm trying to figure out my Economy 7 setup and I just can't get my head around how to set the timer (top right knob). I just had the lower element in my water heater replaced, but now need to make sure the economy 7 is "talking" to it correctly to fire it up overnight (my off-peak tariff starts at about 23:30).…
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Octopus intelligent
Hi getting an EV suitable for octopus tariffs . I am with them currently on fixed from July 24. We generally use most energy during the day, not sure whether to use this tariff or just standard we would only charge car maybe 2 a week at the most.. Don't want to be paying more in the long run. Any comments . Thank you
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MSE News: Energy bills to rise 2% in October as new Price Cap is announced
The price most households pay for gas and electricity will rise by 2% on average from 1 October 2025 as energy regulator Ofgem has announced the latest Energy Price Cap rates. But you can act now to save 15% – here's how. Read the full story: 'Energy bills to rise 2% in October as new Price Cap is announced – act now to…
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Ovo Direct Debit Calculations
Why do Ovo calculate your monthly minimum direct debit on being a month in credit after a 12 month cycle.Surely it should be calculated on just being in credit .
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What's your experience with Heat Pump quotes?
Hi everyone, I’m really interested in hearing from homeowners about your experiences with quotes for heat pump installations. Specifically, I’d love to know how you feel about the proposals you receive after a site visit and heat loss survey has been done. * Did the quotes feel clear and easy to understand? * Were they…
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