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Refunds
Hi all I left octopus energy on 2nd October and got final bill the 12th October and I’m still waiting was told it would be 28th October then 10 days to clear in bank now it’s the 11th November plus another 10 days now there’s a problem with meter readings which they got on the 5th oct saying it’ll be another 7 days to look…
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Electricity Bills have Rocketed
Hi, I live in a small house which in the past used £90 of electricity per month. Now on the same rate I'm going through £200 per month. The only item in regular use is the washer/dryer (Candy CSW 4852DE), could this be draining the electricity so dramatically? Thanks in advance
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British Gas - Back Billing
Hi All I’m looking for some advice or opinions on a situation I’m having with British Gas. Here’s the background: I have a smart meter and received my last bill from British Gas in July 2024. After that, I didn’t receive any bills until 31st December 2025. When I finally got that bill, I disputed it under the back billing…
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How much did you spend to keep your house warm today/
Just wondering the above, i have a 25 year old 4 bed detached house, solar panels and a brand new boiler but still spent over £11 to heat my house today. Generated around 9 kwh and used it to power an oil filled radiator. How much did you spend, what is normal on a snowy cold day?
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EON only passing on Govt reductions to Fixed Rate tariffs from January
I have been emailing EON to ask if I’m eligible for the April 26 reductions on my current fixed tariff, which ends in May 27. Contrary to their public website commitment to pass all reductions on to all, with no quibbling, my email from Eon stated that these reductions will only be for customers taking out Fixed Tariffs…
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British Gas switch
Recently I switched from British gas to Outfox but I was wondering when I will get the credit amount from the old account.
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British Gas and renewal of a EV tarrif
OK, I apologise if there is a thread on this, but I cant see one. Over the past 3 months, since Oct I have to call British Gas to reduce my Direct Debit. I have now found out why they are doubling my DD without my permission each month. They constantly look at DD amounts to help customers( this I understand) but they use…
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E7 active period differs from billing period
While monitoring my energy usage I noticed that for the first 30 minutes my E7 (off peak) becomes active (Midnight - 00.30) I am being charged on the peak rate tariff not the off peak. As this is when all my appliances on off peak circuits start drawing power it's my highest cost of my E7 active period (Not tariff period).…
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Fix Tariff Exit fees -
It used to be that if you changed from a fixed tariff to a variable tariff, within the same supplier, the suplier would zero the exit fees. I have just had a customer service issue with BG, and have threaten to leave, however to do so they Fixed tariff still applies the exit fee unless moving to another fixed tariff with…
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Going all electric?
OK, so hubby sometimes has strange ideas... the latest being that we should not replace our aging boiler (still has some life left but not much I'm afraid) but switch to full electric in a couple of years time (so not next winter), by dismantling the old central heating radiators and putting in fixed electric radiators (or…
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Cheapest energy company for empty property
Hi, I currently have 2 empty rental properties that are going through sales, one has been empty since March of last year, and the other since Sept. Can anyone recommend the best energy company / tariff to be with please? I am currently with who the tenants were with previously (EON next and Octopus), which are variable and…
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Economy 7/off peak tarrifs
I moved into a rented flat end of November and am using Electric heating for the first time. There are electric storage heaters (with simple input/output dials in hallway and lounge and panel heaters in bedrooms. Because I am on a fixed tarrif with British Gas til April I stayed with them, and they said my existing tarrif…
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Old electricity meter
Some time ago I had a visit from electricity engineer as my meter is out of date. It is inaccessible as at the back of a corner kitchen unit (kitchen put in by previous house owner}.He could take no action. I do have a smart meter as I am disabled. If it is essential that it has to be replaced, who is reponsible for the…
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Cost of kWh for Landlord?
Hi, I live in a block of forty flats, all owned by the same landlord. We all pay £600/month and that includes all bills. We all have Dimplex 750W heaters in our rooms....…
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Cheapest pay as you go tariff
Asking for a friend what is the absolute cheapest pay n go tariff with cheap daily standing charges for someone in South Yorkshire for both gas and electric Thanks
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What on earth is going on with my electricity? Should I go to the Ombudsman?
Hi everyone. I was with Bulb before, but then Bulb was taken over by Octopus in 2023. By the way I have E7 storage heaters which were installed when the property was built, in 1999. These operate under the E7 system so I've always had a dual tariff. So Octopus have been weird about my bills, showing large credits but then…
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Have you benefitted from installing a SP Gateway that you didn't anticipate?
Hi I received a quote for a Solar Panel that included a backup* gateway in case of a power cut to the whole house. I lived 10mins walk from my house for 6 years, and about 1.25 year in my house, not experienced one (it could have happened while I'm out, but no sign of any!). So, I contacted my electricity network operator…
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Energy supplier rewards and referral schemes
Hi everyone We've just published a new guide on Energy supplier rewards and referral schemes and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Clare
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Help Needed: EDF Gas Billing Dispute – Charges Don’t Match Usage
Hi everyone, I’m hoping someone here can offer advice or share similar experiences. I’ve been in an ongoing dispute with EDF regarding my gas bills, and I’m at a loss about what to do next. Despite contacting them multiple times since early 2024, I only received a response last week. The delay has been incredibly…
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Gas Bill dilemma
I have a moral dilemma and I don't know what to do. I was once supplied with gas and electricity from Co-op energy on a duel fuel tariff. When octopus energy bought co-op energy my account automatically switched over to them. Or so I thought. I continued to pay by D/D every month and thought nothing of it. I've not needed…
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