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Solar Panels and analogue meters
Hi All New to the forum and I have a query someone may be able to help me with. I have solar panels and an analogue meter with Octopus as my supplier. There is a known problem with this in that the meter can run backwards if more energy is being exported to the grid then is being consumed. Octopus have requested a digital…
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1 year fix deal
I recently moved house when doing the switch on the phone with Octopus I was offered a 12month deal that looked great, it was 2p less for elec, 1p less for gas, and both standing charges were 3-4p less per day. at the time I was in the middle of setting up the export tarrif , and was supposed to call them to check if the…
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Meter Timeswitch Codes (MTC) for electricity meters
Does anyone know where to find a (current) list of Meter Timeswitch Codes (MTC) that specify the peak and offpeak times for a specific multi-rate MPAN? My limited search skills have so far failed me when battling my way through the Elexon/BSC jungle. [It's the same story with SSCs and TPRs, but this really helpful table…
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Changing provider
Hi, I have 2 separate questions, Ive just had the warm home discount added to my account, I’m with EDF. I want to change companies asap, will they refund the £150 to me or just move it to the new company? I want to go back to British Gas, will they give me a IHD and I need to pay my monthly dd on the 25th of every month…
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Energy Club Scuppered! PLEASE PLEASE FIX IT!!!!
Please fix the Personal Details page so it works as at present we can't get past it for lack of a decent supplier list to select. Below is the only choice given and so no good if not with the big six. Thanks
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Octopus electricity bill 26 Oct problem
Still waiting for a response to my email but I think a will have to ring. I have never come across anything like this before. My September bill was correct. Standing charge 31 days @ 45.09 = 13.98.My October bill standing charge 30 days @ 45.09 = 14.09Both items before VAT & I have checked the rates.If anyone has any…
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Energy club not working correctly
Hi, this is aimed at the Techs running the Cheap Energy Club. It's not working properly, I have recently tried to do a comparison (as I have before, no prob). Now it will not compare, but takes me to the Edit page, which is all correct as it was before except now I have to click on an energy supplier (mine was there…
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Night storage heaters powering on anytime day or night
hi. I just moved home, with the same type heating and water. In my new place night storage heaters are just the basic input and output without any boost function. The immersion heater for water has a boost function. The water and heaters power on when temperature drops and not based on time of day so they don’t use the…
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Economy 7 meter issue - RTS vs Smart, massive mis-read
Evening all! First time poster...hopefully you can provide some advice! Please excuse the long post... Back in July, I had my RTS meter replaced with a smart meter. There have been a few issues, with the key points highlighted in bold: 1) It appears that the meter failed to connect for above two months. During that time,…
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Octopus website logout
Can anyone tell me how to logout of the Octopus Energy website?I can find no 'logout' menu option.
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Outfox Energy
Has anyone else had a terrible experience with Outfox Energy?I signed up with them for a £70 monthly fixed rate deal with both gas and energy on July 17, stupidly ignoring the £250 exit fee.On October 2, they said the rate was increasing by 60% to £125.68.I replied by saying I wanted to be released from the contract…
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'Fix energy back-billing, Standing Charges and more', MPs urge in new report citing Martin and MSE
More needs to be done to help consumers struggling with energy bills, a cross-party group of MPs has said. The Energy Security and Net Zero (ESNZ) Committee has urged the Government to take action, citing evidence given by MoneySavingExpert.com (MSE) and its founder Martin Lewis... Read the full story: 'Fix energy…
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Smart meter and economy 7 fail problem - Scottish Power not interested
Hi, Fifteen years ago we
were persuaded by EON to have a smart meter installed to replace an
existing two rotary dial (low rate- normal rate ) meter and a
separate quartz clock to set the time for the two readings. Eon came and
installed a liberty 100 smart meter and provided and installed an Eon
branded Proteus ECH1 100A…
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Scam Call? EDF MPAAS?
I received a call supposed to be from MPAAS on number 03308088910 I was told they had been instructed by EDF to send out someone to come and turn off my Gas Meter as it is not working properly . I received a Statement off EDF 23rd with my gas and electric meter readings. I would not confime anything, but was dismayed that…
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MSE Energy Big Switch Oct 2025
I have received email about the latest Collective Switch for energy and have tried to check the tariff details through the cheap energy club. But when I try the links, I get the message: Unfortunately, you're not eligible for this tariff This may be because it's not compatible with how you pay for energy (eg, it's Direct…
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Wrong entry on credit file, huge impact - where do I stand?
Hi, So earlier in the year I completed a energy switch from one supplier to another as my cheap deal had reached the end of term. EDF agreed the handover meter readings and all was well I thought. New payments have gone via direct debit to new supplier, old direct debit still live to clear/refund any over or under…
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MSE News: Ovo Energy to double cost of home EV charging for some – should you ditch and switch?
Ovo Energy is hiking the cost of the electricity unit rate on its popular 'Charge Anytime' electric vehicle (EV) add-on from 7p/kWh to 14p/kWh on Tuesday 4 November, while launching new optional monthly subscriptions at the same time. If you're an existing Charge Anytime user, you'll need to weigh up whether to stick with…
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Moved: Eon Next demanding more proof of solar ownership
This discussion has been moved.
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Final Bill Credit Repayment - Octopus Energy
I've recently left Octopus Energy, I switched away from them on the 26th August and I got a final bill from them on the 9th of September which clearly stated the balance owing to me would be repaid by the 24th of September but this wasn't paid over until the 20th of October. I had to chase to get this refund and I was sure…
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Nationwide Renewables - Solar Panels
Has anyone else had dealings with Nationwide Renewables? They installed Solar Panels at my Fathers last July but have yet to provide any certification at all. They are not MCS certified and not a part of the REAL registration scheme or even subscribing to the Ombudsman. I'm in discussion with a Complaints Manager who,…
For questions about water supply to your home.
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.