We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Paying by standing order by freesha Today at 1:23PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by silverwhistle Today at 9:05PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

Solar panels, Solax App seems to be wrong!
The App shows that I am exporting solar energy to the grid, even when the battery has plenty of storage space and the house is drawing very little. It's only small amounts but it happens quite often so must mount up. Solax don't answer my questions and neither does the energy provider. So my question is; why should I be…
Business or Domestic Electricity
I run a small livery yard, I am classed as a sole trader. I have a Ruby Electricity Business Account. It is time for my renewal. Before I renew with them, I am looking for guidance? Do I have to have a business account? Should I shop around? Thanks.
New Gas export tariff ?
This afternoon my octopus home mini reported this !! Strange huh
Do I really HAVE to have a smart meter?
I have received a letter from British Gas saying that if I do not have a smart meter installed within the next month, my old meter will no longer be able to pick up the next generation of radio signals, or something like that. And whatever that really means. I had decided after taking expert advice (OK, my pub landlord,…
Ecotricity smart meter has stopped working. No response from Ecotricity.
Hi all I moved to Ecotricity 2 months ago. They installed the smart meter and it worked for nearly 2 days, and then stopped working. Ive been trying to contact Ecotricity for a few weeks but they dont answer emails or messages. So Im at a loss. Does anyone know possible causes of why the smart meter isnt working? It cant…
Combi boiler hot water temperature
Have just had a lovely shiney new combi boiler installed to replace my decades old system that used a hot water tank. I understand the central heating side of things as that is not really any different but just wondering how the hot water bit works. On my old system it would heat the water up to whatever temperature I set…
Money Expert Still Making Door to Door Calls
I had someone from 'Money Expert' call a couple of years ago. Then they were trying to intimate they were the same as Martin Lewis' MSE efforts. Obviously, I quickly sussed them out but did get them to give me a quote as to tariffs they could find, all unknown companies (to me) which were patently false and not actually…
British Gas billing for non existent meter yet again
Hi, hoping for help/guidance ….Last year my parents were getting incorrectly billed by BG for standing charges for a gas meter that BG removed from the property when they moved in - there's only electric there. I got the EO involved when after 8 wks of complaining nothing was being resolved and bill’s kept coming…..and in…
Claiming back BG Homecare DD
Would I be able to claim back payments that were made to BG Homecare for 4 years? During this time her house was empty as she was in a nursing home. The direct debits continued to be taken from her account as I was unable to stop them.
Gas energy usage
am with Octopus and have been monitoring my smart meter recently. With the sunny weather I have turned off the gas central heating for over a month. I don’t use any gas until I do the washing up at lunchtime. For the past couple of weeks there was no usage of gas registered over night or morning. Now, suddenly for the past…
Deadlock letter from BG
Sorry this is a long one and I appreciate anyone taking the time to read/respond to this post. I have just received a deadlock letter from BG following a dispute over my mum's final duel fuel bill. She was admitted into a nursing home in August 19 (aged 68 with early onset dementia) and stayed there until she passed away…
The 'Spark Gap' and levvies
I watched quite an interesting Q&A with heat geek and our minister for energy consumers and she basically hinted at taking levvies off electric and applying them to Gas, but sure that's going to end in a shortfall for new projects? If you take for example 10% off electricity, reducing it by 3p then add that levy to Gas…
Economy 7 and 10 radio telesignal switch off
Does anyone know if the Telesignal switch off is still going ahead on 30th June 2025? I have one of these and the provider I have keep making me appointments to change it, however, the company that comes round to change will not remove the built in cupboard it is in??? Thanks
Energy fixed term
I'm looking for advice rather than another issue. My dual energy fixed term ends on the 23rd June 2025 I could fix on the present April to 30th June fix term which the cap has gone up by 6% but the July to September is estimated to come down by 8%, should I fix on the April to June or wait and fix on the July to September?
Smart Thermostat
I am with Octopus for gas and electricity, moved this year from British Gas. I have previously looked at Hive so that I can switch my heating on when I am on my way home etc but did not go ahead. I have emailed Octopus to ask if they have an alternative but still waiting for a reply. Do I need to purchase the device…
Studio flat, heating & water, should I go all electric or keep gas?
I have a small studio flat I rent out. Currently it has gas fire (70’s type) in lounge/bedroom and a gas hob & electric oven. No central heating and water heated by electric immersion. Shower electric. I have installed good quality electric radiator in lounge. Flat has 3 rooms longe/sleeping, kitchen, bathroom. On 3rd…
Cashback with Same Supplier
Cheap energy club shows I can get cashback if I switch to a new fix with my current supplier British Gas. Is this correct? BG fixes do not have an exit penalty for switching to another of their tariffs, so it seems a bit strange because you could keep switching and getting cash back.
OVO trying to bill me for a property I don't live at - neverending battle and unsure where to go now
Hello everyone. I don't like asking for help but I am at my wits end with OVO energy and every time I think I have it resolved, it suddenly starts again. Myself and my partner lived in a rental property from May 2022 until 14 December 2023 and OVO energy were our supplier. The account was in my name alone, she was not…
eon smart meter started at 618 but they are charging me from 0. And i have no data.
The engineer - installed the meter - told us it would start at 0 - told us we couldn't get a smart display (IHD) cause there was no socket where the meter was - told us we would get all the data in the app (currently 3 weeks later i still can't see any real data) We pointed out to the engineer that the just installed meter…
Octopus Solar and battery usage discrepancy with Givenergy app
My query concerns a discrepancy in usage between Octopus energy and the Giv Energy app. A couple of months ago I had a GivEnergy 9.5kw battery, 5kw inverter (gen3) and 10 solar panels fitted. For the first month everything appeared to be working fine. My meter readings indicated a usage from the grid of around 11kwh for…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Energy

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Energy

Category List

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free