De-energised electric metre

Shaytime66

Hello. I switched to Octopus Energy in December but had to order a new Mpan number to do so. My direct debit was set up. Payments were taken in January and February, but when I got my March bank statement no payment had been taken. I immediately contacted Octopus, who said my metre had been de-energised (whatever that means). I supplied my latest reading and sent a photo of the metre, and they said they would pass the problem onto the relevant team to sort. They took no payment in May, and I get emails informing me they are still dealing with it. All the while, through no fault of my own, I'm falling into debit. Where do I stand if they suddenly demand payment to cover the outstanding amount? I was paying roughly £79 per month.

QrizB

If you're saving the £79 per month that you would otherwise be paying to Octopus into a savings account, you'll have it ready for when they sort out their admin.

Or, alternatively, you can make a manual payment into your Octopus account and carry a credit balance there. They'll even accept credit or debit card payments.