Multiple ESME messages each day

badger09

Octopus, with IHD & Home Mini. Smart meters installed 2022, Home mini later & until recently, IHD was functioning fine. For the past 2-3 weeks I’ve been getting ‘ESME Commissioning Completed’ messages just about every day and sometimes 3 or 4 per day. This month’s bill received a little late but shows both readings (to 3rd) were Smart.

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Not sure if it’s coincidence. 

The permanent Envelope icon is irritating, but is this something I should be concerned about? 

MWT

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

badger09

MWT said:

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

Thanks but to be honest, I don’t understand those bits. 

My main concern is the multiple daily ESME messages. I assume this is some communication breakdown between the Electricity meter & the Home mini/IHD?

Does it matter? And if so, what can I do about it?

badger09

badger09 said:

MWT said:

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

Thanks but to be honest, I don’t understand those bits. 

My main concern is the multiple daily ESME messages. I assume this is some communication breakdown between the Electricity meter & the Home mini/IHD?

Does it matter? And if so, what can I do about it?

Can anyone help with my question are daily multiple ‘ESME Commissioning Completed’ messages please. 

QrizB

badger09 said:

badger09 said:

MWT said:

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

Thanks but to be honest, I don’t understand those bits. 

My main concern is the multiple daily ESME messages. I assume this is some communication breakdown between the Electricity meter & the Home mini/IHD?

Does it matter? And if so, what can I do about it?

Can anyone help with my question are daily multiple ‘ESME Commissioning Completed’ messages please. 

I hate to be "that guy" but have you asked your supplier about them?

MWT

badger09 said:

MWT said:

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

My main concern is the multiple daily ESME messages. I assume this is some communication breakdown between the Electricity meter & the Home mini/IHD?

Does it matter? And if so, what can I do about it?

I doubt the Home Mini is part of the issue, but I wouldn't be surprised to find that you are having a problem as a result of a failed firmware update to the meter.

One to raise with your supplier in the first instance, even they can't directly fix it themselves, but they can escalate with the DCC though. 

badger09

QrizB said:

badger09 said:

badger09 said:

MWT said:

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

Thanks but to be honest, I don’t understand those bits. 

My main concern is the multiple daily ESME messages. I assume this is some communication breakdown between the Electricity meter & the Home mini/IHD?

Does it matter? And if so, what can I do about it?

Can anyone help with my question are daily multiple ‘ESME Commissioning Completed’ messages please. 

I hate to be "that guy" but have you asked your supplier about them?

MWT said:

badger09 said:

MWT said:

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

My main concern is the multiple daily ESME messages. I assume this is some communication breakdown between the Electricity meter & the Home mini/IHD?

Does it matter? And if so, what can I do about it?

I doubt the Home Mini is part of the issue, but I wouldn't be surprised to find that you are having a problem as a result of a failed firmware update to the meter.

One to raise with your supplier in the first instance, even they can't directly fix it themselves, but they can escalate with the DCC though. 

Thanks both.. 

I have no idea what the frequency of these messages signifies so didn't know whether it’s an issue that needs fixing. 

I will contact Octopus, but do I just tell them I’m getting 2, 3, or 4 messages a day and ask them to fix it? (Fix what?)

MWT

badger09 said:

QrizB said:

badger09 said:

badger09 said:

MWT said:

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

Thanks but to be honest, I don’t understand those bits. 

My main concern is the multiple daily ESME messages. I assume this is some communication breakdown between the Electricity meter & the Home mini/IHD?

Does it matter? And if so, what can I do about it?

Can anyone help with my question are daily multiple ‘ESME Commissioning Completed’ messages please. 

I hate to be "that guy" but have you asked your supplier about them?

MWT said:

badger09 said:

MWT said:

badger09 said:

Bright shows data as expected but Octoaid has error message: ‘No consumption data. Failed to find any data for electricity…..’

Unlike Bright, Octo-Aid pulls data from your Octopus account, so any change in your API key would stop it accessing data.

If you can see your smart data in your Octopus account online but not in Oct-Aid then I'd redo your account details on the Oct-Aid app...

My main concern is the multiple daily ESME messages. I assume this is some communication breakdown between the Electricity meter & the Home mini/IHD?

Does it matter? And if so, what can I do about it?

I doubt the Home Mini is part of the issue, but I wouldn't be surprised to find that you are having a problem as a result of a failed firmware update to the meter.

One to raise with your supplier in the first instance, even they can't directly fix it themselves, but they can escalate with the DCC though. 

Thanks both.. 

I have no idea what the frequency of these messages signifies so didn't know whether it’s an issue that needs fixing. 

I will contact Octopus, but do I just tell them I’m getting 2, 3, or 4 messages a day and ask them to fix it? (Fix what?)

Can you see your data on the Octopus webpage in 'My Energy'?

If your data is getting there you can always just ignore the messages as whatever it is doesn't seem to be stopping the data from reaching Octopus, so at that level there is nothing really for Octopus to 'fix'.

If the data isn't appearing there than that is your complaint to Octopus and add in that you are seeing the frequent commissioning messages as a clue to the fault. 

Oct-Aid is a separate issue and one we can return to if your data is actually reaching Octopus correctly. 

badger09

Thank you so much. Your patience is really appreciated. That’s exactly the sort of thing I wanted to know. 

I’m not stupid, but with something like this, ‘I don’t know what I don’t know’ IYSWIM.

Octopus website shows detailed usage up to & including 8 June. 

Octopus app shows detailed usage up to now (approx 12.30 10 June)
as does Bright. 

So, as long as that continues, there isn’t  really a problem (just a minor irritation). 

We’re away from Friday for a month so I’ll monitor when I can, but won’t contact Octopus. Dread to think how many messages there’ll be when we get back but at least there’s only one envelope😉
Thanks again