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Octopus customers - do you still see historical smart data usage?

Chrysalis
Chrysalis Posts: 4,950
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in Energy
Mine has been wiped again from middle of April.  Curious if this is now a standard process or unique to me.  Thanks
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  • QrizB
    QrizB Posts: 25,164
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    I can see half hourly data for both electricity and gas in the Octopus app back at least as far as November 2024 (I got fed up scrolling).
    N. Hampshire, he/him. Octopus Intelligent Go elec / Fuse gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 37 MWh generated, long-term average 2.6 Os.
    Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Ecoflow Stream, Best kettle :-)
  • t0rt0ise
    t0rt0ise Posts: 4,771
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    Hitting the calendar icon has mine hang so something not right.
  • Chrysalis
    Chrysalis Posts: 4,950
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    Ok thanks guys.  Appreciate more replies as well if there is any.
  • MWT
    MWT Posts: 11,315
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    edited 7 June 2025 at 8:50AM
    QrizB said:
    I can see half hourly data for both electricity and gas in the Octopus app back at least as far as November 2024 (I got fed up scrolling).
    I just changed to the year and then month view, it made scrolling quicker :) 
    Just over 2 years of electricity and just over 1 year of gas data.

    Edit: Actually interesting to note that the gas data in web portal is only just over 1 year, but in the app it goes back to March '23 the same as the electricity...

    Chrysalis said:
    Mine has been wiped again from middle of April.  Curious if this is now a standard process or unique to me.  Thanks
    With a recent change like that I'd guess they were re-pulling the entire period so it should repopulate soon.
    Did you have a lot of missing days in that period before it vanished?
  • Chrysalis
    Chrysalis Posts: 4,950
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    It was fully populated MWT, except days of no usage on gas.
  • MWT
    MWT Posts: 11,315
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    Chrysalis said:
    It was fully populated MWT, except days of no usage on gas.
    Odd then, but still possible to pull the missing data from your meter.

  • vic_sf49
    vic_sf49 Posts: 904
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    My data is all there (Day, week, month, year views), on the android app. 
  • MattMattMattUK
    MattMattMattUK Posts: 13,175
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    edited 7 June 2025 at 9:45AM
    Mine goes back until October 2023, I joined in 2022 so not fully there, but most of it.
  • masonic
    masonic Posts: 30,832
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    Mine is complete for my current period of supply. They wiped the data for my previous period of supply sometime after issuing my final bill.
  • WBCPB
    WBCPB Posts: 506
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    edited 7 June 2025 at 1:42PM
    masonic said:
    Mine is complete for my current period of supply. They wiped the data for my previous period of supply sometime after issuing my final bill.
    Same for me, but i have ALL my previous bills downloaded and saved.
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