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Smart meter not showing usage data
Is there a technical reason why my gas smart meter hasn't been showing usage data on any app or my online account since the end of January yet my supplier (Octopus) still gets smart meter readings for it? There's nothing wrong with comms, it just looks like the DCC are not getting the usage data for some reason yet they…
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MSE News: Faulty smart meters to be tackled and automatic compensation paid for problems
Faulty smart meters are to be tackled as part of a new industry review, the Government has announced. It's also been confirmed that you'll be able to get automatic compensation from your energy supplier for certain smart meter problems starting early next year. Read the full story: 'Faulty smart meters to be tackled and…
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AgileBuddy
I've been using the AgileBuddy website for a while. I'm on Agile tariff and if I compare my use with Agile itself, I would expect it to say they are equal but it doesn't. It says that agile is a few pounds per month more expensive than my actual Agile tariff. It makes me wonder how accurate it is with the other tariffs…
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Switch dilemma
Hi, I'm looking for a bit of advice, please. I'm currently on a SO Energy 'So Yam Two Year' Fixed Tarrif, which is due to end March 2027. However, I'm getting an electric car at the end of this month and was planning to switch to their EV Home Charging tarrif to get cheaper electric at night (6.5p/Kw) for charging the car.…
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EDF Smart Meter installation (lack of) appointments
I'm with EDF (dual-fuel) and have been for a few years now. I still have 'dumb' meters. I'm in no particular rush to get a smart meter, but every month when I submit my meter readings out of curiosity I take a quick look (by clicking/tapping on 'Book an installation') to see if there are any available slots for a smart…
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Scottish Power Harassment
My mum has a house in Worcester that is powered by British Gas. For the past 7 years she has been receiving letters and bailiffs threats from Scottish Power. She has spent hours and hours on the phone trying to sort it out as well as sending endless emails. They always say don’t worry we will sort it out and then 3 months…
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Moving house can't take tariff but still being charged an exit fee
Hi There, I'm currently with Fuse Energy on a good fixed tariff until September. I was advised when I joined them that I could take my tariff with me as was planning to move house this year. I've just gone to start the transfer process and am being advised that not only can I not transfer the tariff but that I will be…
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Smart meters
Hiya I moved into this property in January 2020. I reported to British Gas that there wasn't an in-home monitor. They booked me in with an engineer to get one installed but COVID hit literally days before they were due and told me it would obviously have to wait and to just monitor my usage on the app. I told them that…
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New duel fuel tariff
British Gas! Time to change to a new fixed tariff, comparison site said British Gas was the best deal so put my highest winter usage in for a quote. Now after 1 month they say my bill will be doubled. Turns out they just gave a number that sounds appealing regardless of what I said I use. They’ve just said I’m using more…
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Octopus Home Mini
My Octopus Home Mini is working fine at the moment. But I am planning to get a new router so will have to change the wifi set up on the Mini. There are plenty of instructions on how to set the Mini back to factory default, but I haven't been able to find any details on how just to move it to another network. Do I have to…
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ECO4 Flex
Hi, There's not a lot on the forum or elsewhere online, I'm eligible for ECO4 Flex, my house is rated G1 and our combined earnings are well under the limit. However we've been told that ECO4 is happening right now, but Flex doesn't have a start date. Does anyone know anything more about it? We currently have a few electric…
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Outfox Energy meter reading issue
I have an electric smart meter and have an understanding how much electricity I use. On 12th Jan I changed energy supplier from Home Energy to Outfox Energy on a fixed tariff. The final Electric meter reading for Home Energy was 15636.0 kWh I logged onto my Outfox Energy account this morning and found my first Energy…
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EDF have changed Economy 7 times
I have a property with Economy 7 as my only heating (since 1991!) I'm on a standard variable E7 tariff with EDF. A smart meter was installed in Feb 2024 anticipating the RTS switch off. It has worked perfectly, with 5 night storage heaters receiving low rate electricity between 00.30 - 07.30 (GMT) for 16 months. But, in…
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What's the risk in switching?
My Octopus fix is ending in April - I asked them for a quote for a new fix yesterday but it's not competitive. So, I had to make a decision. Grab a fix elsewhere now (before they might be pulled) and protect myself from any hikes prompted by the goings on in the world, or, hang fire and see what happens over the next few…
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Have I missed the boat?!
I am currently on standard variable/price cap with EDF energy. Not keen on changing supplier. Have they pulled their fixes from last week? I can see they are currently offering Simply Fixed 2Yr Mar28v3 from what I can make out this matches the April price cap. What do I have to lose. Am I missing something?!
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EDF Energy - probate
I am an executor of a will. Probate has been applied for but not granted yet - a caveat has been put on the application. EDF energy will not allow me to make any changes to the tariff that the property is currently billed under. Apparently I can only change tariff once probate is granted which could be some time. The…
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Government considering regional energy pricing
https://www.bbc.co.uk/news/articles/cp91md1lj92o Any comments?
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Fuse Energy Fixed Rate Tariffs 2026
£50 Early Exit Fees apply per fuel unless otherwise stated On offer today are: Jan Fixed (15m) v1 Jan Fixed (13m) v3 Jan Fixed (12m) v3 Don't worry, Fuse Energy will show you all their tariffs in the cheapest value order for you. Even if you have an E7 meter, they will offer you the single rate tariff option online if you…
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Do i fix. Im so confused
Im looking for a little help with the energy bills. I keep seeing things about fixing but didnt take a whole lot of notice thinking i was on one but im not. I with UW and youswitch is bringing me up something slightly cheeper with Fuse on a fix but ive never heardof them and being told to avoid small suppliers. What do i…
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What's going on with Agile prices??
Hi I've noticed that in addition to the 63p a day standing charge, the prices for the whole day on agile have been significantly higher the the price cap for going on at least a week, highest price today was 50p/kwh with the potential to hit a £1/kwh, not only that the peaks are getting longer. Obvs i expect higher prices…
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