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Octopus EV charging rip-off coming end January
The great Octopus EV charging rip-off. Octopus Energy are one of the largest suppliers of domestic energy in the UK and have introduced a clever system of providing EV charging at low cost – Intelligent Octopus Go. Their algorithm decides when and how fast to charge your EV to spread the load and take advantage of cheap…
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Smart Meter (gas) not working
A few years ago my energy supplier was Shell. Whilst with them I had smart meters (both gas and electric) installed. Shell gave all their business to Octopus. I rarely look at the smart meter gadget that tells me the usage. However from the monthly bills I noticed that I was getting further and further into credit. This I…
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Eon billing me when I have a prepayment meter
Hi, I bought a holiday home on 15th December 25, was told the prepayment key meter was with Ovo in all the paperwork, even called the Estate Agent to ask the previous owner and was told it was with Ovo. Spent 5 hours on the phone to Ovo, who told me my electric was with Octopus, Octopus told me my electric was with Eon,…
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Switch to a new fix early?
Hi there, new to the forum! Apologies if this has been asked before, but I need some help to know if I should switch my energy supply to a new fixed deal now (i.e. early), or when my current fixed deal* ends in May. E.ON have sent me an email offering an early switch - "to avoid potential price increases*" - to their "Next…
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Economy7 clock wrong
My Economy 7 night rate is from 00:30 to 07:30, but the meter is switching circuits at around 00:06 instead. When the switch happens 25 minutes earlier, all my Economy 7 connected appliances such as immersion heater and storage heaters turn on during the day rate for about 25 minutes. That means I'm using 7kWh/hour of…
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EON next SEG payment delay.
On 09/12/2025 I received my final statement for my annual SEG payment, which they stated would be paid in 3 weeks. The same day I received another E mail from EON next telling me to ignore their first E mail as there had been an 'error' in calculating my final credit (They later admitted someone had made an error in…
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British Gas Bills
Hi All I am having nothing but trouble with my British Gas Bills. My mother died last year then British Gas started bombarding me with letters and request for payments etc. I have now spoken to three or four separate people from British Gas who have assured me that everything has been sorted out with accurate bills and the…
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Can't get smart meter
I keep asking Octopus for a smart meter as I would like a better export rate for my solar panels but for months now they have been unable to even give me an approximate timescale. Is there actually any entitlement to a smart meter? I keep hearing they are mandatory.
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Are fixed tarrifs a scam?
Do energy companies intentionally offer unrealistic fixed tarrifs knowing they will increase your payments over time?I told my supplier that I live in a 3 bed mid terrace with 1 bathroom. They said based on that information, I would be charged around 85 a month for gas and electric with their fixed rate deals at the…
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Govenment cheap loans 2026 for solar panrels
I'm considering solar panels and battery storage for my home. Is oit worth waiting untill April 2026 gor new loan scheme?
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Solar Panels Government Finance
My family member has been offered a loan for solar panels but as on low income there is a suggestion it may be funded by the government under the new scheme. Should they wait to avoid an unnecessary loan over many years.
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Broken EDF Electrical Smart Mater Since October
I am after some advice, we noticed our smart meter wasn’t sending readings back in October. We contacted them and they booked an engineer in for December, which they failed to attend. We contacted them and they apologised, raised a credit of £40 and then said we would be contacted with another appointment. Few weeks later,…
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Octopus IO. Am I understanding update correctly?
Hi, I'm looking for confirmation of my understanding of IO tariff. Maximum 6 hours smart Octopus controlled car charging (& house charging at the same time) at ANY period. PLUS, house charging cheap rate 23:30 > 05:30 (including storage battery) I'm still unsure when the smart period resets though (@ midnight??)
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Elster AS300P with AM110R smart electricity Meter - ( Night time tariff ) Problems
I have the above smart meter installed by EON in 2014 despite us being on Day/Night tariffs during the November & December 25 and now Jan 26 the night reading is not moving still reading the same reading month on month Imp R2 - 06873.4 not move for 3m and not moving? Despite we use the washer and dishwasher on night time…
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Charged exit fees by Outfox Energy even though within the 50-day period in their terms
Recently changed from Outfox Energy as they were no longer the cheapest. Their terms state they have a 50-day window to change without fees at the end of the fixed period. So I moved around 43 days before the fixed term ended. Two weeks later I get their final bill and they have added exit fees. Sounds like they are trying…
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Cheap Energy Club Not Showing My Tariff
Cheap Energy Club is not showing my current tariff so I cannot get a comparison. I am on the Fuse - 'Dec Single Rate Fixed (13m) v5', but Cheap Energy Club only shows the 'January 2026 Fixed (12m) v2'. It is not important right now, but I do like to see if I could be saving money, especially when the new Price Cap comes…
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British Gas
Mother died in 2010, all outstanding bills were sorted including BG. in November 2025 got a phone call asking to speak to my mother, explained she died in 2010. after about 7 calls we were told the reason for the cal was mother had opened an account about 2 years ago, for some reason BG could not understand she was dead.…
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Cheap Energy Club offer tariff not available
I logged in to the cheap energy club and it is showing a tariff that has not been available since start of the month. It offers Octopus fix Nov 2025 v2 which is no longer available. There's a December 2025 fix. If this is incorrect, can the Cheap Energy Club be relied on for its other results.
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Solar panels. And so the emails begin.
A newbie, but want to get this on the board. As soon as the government announce this scheme, the likes of Jungle Bee are on the case. Two of my email addresses have a solar panel themed message sent to two of my emails. It is all too easy to go off thread when these messages hit your inbox - diesel claim when you don't…
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How to live without heating - save £000s
I am sorry to read Martin Lewis say he fears people will die because a lot of people cannot afford heating. I agree but regard it as sad. The Government, Councils, charities and other public bodies could do a lot more to advise people on what to wear so many of those people should be able to stay perfectly warm without any…
For questions about water supply to your home.
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
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Most recent: ASHP design and BUS eligibility by Alnat1
9 March at 10:59PM
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