Energy

My household are high users of energy (6 adults in 3 bed + loft conversion house with an EV), around 9,000kwh per year of both electricity and gas. I am on Octopus Agile for electricity and gas is on the tracker tariff. My EV and charger (not smart) are both not compatible with Octopus Intelligent Go or any other similar…

Recently left Fuse on 7th August. I've received a statement for August from them calculated using their smart meter reads from 7th NOT the readings I gave the new supplier on the morning of the 8th, and they have taken that amount by DD. Has anyone else left Fuse recently , and if so , did you get a small bill for the…

I am currently with Outfox Energy and I’m just within the 49 days of being able to switch without paying exit fees, so I’ve started comparing. I’m looking at switching to Fuse. I would switch now if I could defer the start date till 02.11.26, but I don’t know how long they would “hold” a fix for you. I don’t want to risk…

We were with Sainsburys Energy for our duel fuel energy for about 3 years at our old house which we moved out of in 2024. As we had a nectar account, we got extra points based on how much our energy bill was. Nothing life changing obviously. The new house was already with BG and when we checked they were the cheapest…

Just received a letter, addressed to the 'homeowner' from a private company called "Green Homes Scheme", the name of which sounds exactly like the Government's scheme. The letter offers up to a £4000 grant to upgrade our current PVs from 250w to 450 w, which will apparently "not affect your FIT payments", with the upgrade…

Hi, I'm not sure if this belongs in the Energy subforum or here. I'm hoping I missed something obvious because otherwise I guess it's a frustrating phone call ahead. I'm trying to register with EDF for a MyAccount. I have the account number, starting with "A", postcode and other details I believe are needed. What I can't…

I know with economy 7 you pay a lower rate at night and above standard rate in day time. Why don't any charge standard rate during the day but still incentivise people to use electric during off peak hours though?

I'm in the process of relocating to a different part of the UK. My old home is currently lying empty as I've only just finished packing up my stuff. Meanwhile, I'm renting a room while I look for something to buy in my new area. I used to be on a fixed rate with E.ON Next, but that expired a few months ago. I normally look…

I am having a bit of an issue switching to this tariff that was advertised by MSE recently. Fuse are trying to sort it but are asking for the rates related to this tariff, but i cant seem to find them anywhere on the website or email correspondence. Can anyone point me in the right direction please? Thanks

Hello, Wondering if anyone can help me. There's too much information floating around and I'm not particularly good when it comes to understanding terminology, parts and commissioning Builders/Engineers et al to fix things around the house. Given Gas is about to go crazy expensive, i am looking to see what i can do to…

I was curious as to how long the removal of VAT will be for - as well as if it applied to the standing charge as well. It is a 6 month (1 Oct 26 to 31 March 27) VAT reduction and yes, it includes the standing charge. Using as an example someone who uses 250 kwH of electricity per month (so 1500kwH for the 6 month period)…

The prime minister said that he was removing VAT from energy bills. I know find out it is only going to be on the electricity part. I am a computer database geek and spreadsheet geek. I like to keep tabs on things. He claims that we could save £100 a year on our fuel bills. Checking my spread sheets, I used 3,545…

Households should have access to clear information about social tariffs and to a 'tell us once' system across utility providers, MPs have said. MoneySavingExpert.com (MSE) founder Martin Lewis – who as part of the report in June – has called the measures "a great start" but warned that "more could be done"…Read the full…

our fixed tariff comes to an end November, do I fix now .. octopus have a 18 month fix, but looking at all of the energy prices, they all though the roof prices.

Hi everyone Having recently moved to a new house, we're looking to replace a ~20 year old J&S economaire warm air unit with a gas fired combi & J&S Aquair unit. This will allow us to make use of the ducting in the house and provide us with on demand hot water. Does anyone else have this set up? All installers have…

Octopus Energy offer some attractive tariffs for consumers with solar panels and battery systems (like us). They also offer attractive opportunities to get cheaper/free electricity while helping balance the grid. One such opportunity is Power Up sessions. In Power Up sessions in our region (East of England) all the…

Octopus are withholding my refund, following my switch to another energy supplier, claiming they have not received a final electricity meter reading from my new supplier. My new supplier say they have sent it. After sending numerous daily emails to both companies without satisfaction, should I now expedite my issues to the…

I signed up with fuse with a tempting saving, monthly amount quoted and reviews seemed reasonable. Ive had a horrible experience from start 6 months ago and will be leaving, penalty or not. NO customer service, no human response and no phone number for us that struggle with apos. bills change constantly, more taken from…

A few days ago I checked the direct debits on my bank account. There were two active DDs for British Gas. One last drawn back in October 2025 (matching my previous BG tariff exited in October 25) and the second, debited only this month and inline with my current Collective Nov26 BG tariff. So, I deleted the first, thinking…

Hi all , My combi boiler, Alpha CB24 doesn't give me any hot water it was working fine, then all of a sudden it made some weird noises and then stopped working. I had a British gas engineer come out. As I have the highest HomeCare service plan, they did a service and said the reason for the hot water not working is because…