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Smart meter issues ongoing - advise please
Hi all, I'm afraid this is a long story that I'll try to summarise. In April I received an estimated bill from EON of approximately £400. I knew this was a massive overestimate as our monthly direct debit was just under £200 for duel fuel and we were £700 in credit. Interestingly when I had previously tried to claim back…
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British gas overcharging
Help- I have been with british gas for several years, I recently had solar panels fitted so decided to switch to Octopus energy. My BG statement online have always shown that I am in credit,so much so they reduced my monthly payments in January to £27.27, I have a smart metre and noticed that my readings online had an E so…
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Utility Warehouse Charges
I have been trying for many months to get Utility Warehouse to speak to us about our Electricity Bills for our tiny church. We use electricity for about one and a half to two hours a week for eight light-bulbs, and Infra-Red heaters during the winter. Eighteen months ago our bill was about £400 per annum. It then jumped to…
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Energy: Find the cheapest supplier & earn cashback
This thread is specifically to discuss the content of the Gas & Electricity plus Cashback Article To discuss or ask a question about this article: click reply Read the old thread here
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How long before IHD starts to show gas usage?
Good afternoon all. We've recently had gas and electricity smart meters installed and although the IHD has been showing the electricity kWh etc from the off we're still waiting for the gas usage to start showing. I've heard that it can take a couple of weeks for a gas meter to start communicating all the way to the…
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Flexible Octopus Tariff
Once an existing Octopus account is migrated to Smart Meters(gas & elec), does the continuing "Flexible Octopus" tariff now offer the possibility to use off peak hour discounts?. Didn't seem clear from Octopus enquiry. Of course it wasn't available from old meters.
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Flexible Octopus tariff confusion
Good afternoon, For the past few years family friend been on Octopus Energy and their "Flexible Octopus" tariff (but not on elec/gas Smart Meters). This last few weeks Octopus migrated them to Smart Meters (elec/gas). They're still by defaukt on "Flexible Octopus" and I'm led to believe they can maximise the Smart Meters…
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OVO billing issue
I recently moved house and closed my account with Ovo which had been energy provider for over 4 years. When I closed my account, it was over £1000 in credit. I was told the credit would be reimbursed as soon as they issued the final bill, within 4 weeks. Time went by and I contacted them multiple times, but nothing was…
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Octopus Go (not Intelligent)
As far as I can see Octopus Go just uses fixed times of day to switch rates. Does anyone know if it records usage in two registers, like E7? I can't do anything until our meter's fixed, which I hope will be tomorrow. I'm wondering if I should play safe with a tariff that won't completely fail if the smart meter comms play…
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Cheap Energy Club not showing deals
I log in to the Cheap Energy Club and press the "View Deals" button, the wait circle appears, clears then nothing happens. I have tried on a couple of browsers. Does anyone have any ideas?
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Outfox the Market: Energy
My contract with Octopus is finished, and I was looking at Outfox the Market for my dual-fuel electricity and gas. It's a company I've never been with. What's your experience with them, please?
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Best Way to Avoid Getting a Smart Meter with E.ON Next
I've been with E.ON Next for many years and they've been trying to get me onto a smart meter since 2019. They've stepped up their campaign this week and are constantly calling me and writing to me, claiming that my current meter needs replacing. This is not true as it works perfectly. There is no way I'll ever have a smart…
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Outgoing Octopus, Fixed (export tariff) - missing entire days
Lately I’ve started noticing the occasional day when the Octopus website is showing the amount exported as zero - even though that simply can’t be right. Our electricity consumption is reasonably static, not varying terribly much from day to day, and the total daily generation has been around the 20kWh mark. Most of the…
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Confused advice please?
Have attepmted to get some clarity regarding best options for energy and have tied myself in knots attempting to resolve. Basics are im coming to end of my 12 m fixed gas with octopus. Options from them do nothing go to flexible eqautes to £840 for year or 12m fixed eqautes to £741 for year. I have an EV which is why I…
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EV tariff or not
I don't have an EV, but thinking of getting one. If I get a home charger put in, I could switch to an EV tariff. My current tariff is at 21p a unit. The EV one means I could charge at night for 6p, but, all my other usage would be at 29p. I wouldn't be doing massive mileage, so I imagine not charging very often, and…
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Octopus dual MPAN refund
Seems Octopus are now automatically giving the dual MPAN refunds! I'd already accepted a goodwill gesture that was nowhere near the actual costs.
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Ev low mileage
Hi this is really hard to work out. I do 2500 miles a year so charge a out every 3 week's to 80%. I am currently on fixed tariff of 24.28p per kWh and 64.87 st charge. I use 1361 per annum. How do I work out if it's worth changing to IOG. They are asking for 30.17p per kWh and standing charge 67.83. I having done anything…
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Octopus "Reversed Account Charge"
I've just had an email from Octopus charging me for electricity apparently used in 2003 as a "reversed account charge". There are about half a dozen "revised" charges from 2023 which result in my account balance going about £400 into minus. Is an energy provider allowed to trawl back several years to change bills and make…
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Should I switch from octopus tracker duel fuel?
World events have made me wonder if I should switch to a fixed price deal and I'd value advice from the knowledgeable people here. My current tarrifs are: Electricity: Octopus Tracker December 2024 v1 Ending 15/02/2026 18.47p/kWh55.79p/dayGas: Octopus Tracker December 2024 v1 Ending 15/02/2026 5.44p/kWh29.34p/day I don't…
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Winter Fuel - Means Test
Hi Can anyone explain how the winter fuel payment will be means tested? Will it be based on income for 2024/25 or expected income for 2025/26 - or will it be income over another period? Thanks
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