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Help reading my gas bill
I recently received my gas statement for the year but they hadn’t taken off the payments I make monthly which totalled £1047. I complained and was told they would recalculate it and send a new one. I have now received three other bills with different amounts. One saying I was in credit by £147. Another saying I’m in…
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What are the advantages of dimplex hub with quantum storage heaters?
Can anyone enlighten me please? As the quantums are so programmable, is there any advantage to linking them to the hub? Or is it more of a gimmick? I ask as I currently have 1 quantum that would work with a hub (although is currently not working properly - but hopefully will be at some point…) and one quantum that is too…
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Octopus Smart meter install
Hi all. Newbie posting so bear with... Octopus came and installed a smart meter yesterday as we have just bought an EV and a charger and I wanted the cheap tarriff. All seemed to go well until we went to bed last night and all the lights on the top floor did not work. Checked the consumer unit and all circuits are on,…
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Scottish Power and the Ghost Account
Good afternoon, I’ve been having some trouble from Scottish Power for a
couple of years now and just after some advice if possible please. It’s a bit
of a story so I’ll try and be brief. In 2021 I moved in to my new flat for which Scottish Power
were already supplying the gas and electric. I called them and provided my…
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Smart Meter in Scotland woes
We are in Highland Perthshire and had a Smart Meter installed back in early 2022 - and started on Octopus Go on the 24th March 2022 - with half hourly meter readings being recorded by Octopus and billed accordingly. We had invested in an EV and in a home battery system with the expectation that we would be able to take…
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Elnur HHR Storage Heater Review, Smart Controls & Storage Efficiency Tests
Hi, I've just bought a used Elnur ECOHHR20 storage heater off eBay to replace an electric radiator in my hall way. I've also made a control box to connect it in which gives it smart features. It's proving to be an interesting project so I thought I'd share details here. This post is a bit of a mixed bag, including a review…
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Octopus Flux April 25 - Ouch
Just seen the new rates for Eastern region, they certainly don’t want you export during day rates. SC down 2.4% import up 6.8% export c26%. Anyone got experience on Intelligent Flux ? perhaps @Screwdriva . I have run my figures for flux ytd and Apr-Jun (last year’s usage) not looking good.
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Do I have a case?
Such a long story spanning 2 years but we had a faulty meter which I continously chased our energy provider about and kept getting the standard "we'll chase it up and get back to you". So all meter readings for about 2 years have been estimated. I finally got someone to come out and fix it and they gave me a big bill. I've…
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NEW upgraded Octopus "In Home Display"
Octopus are sending me a new upgraded "In home display unit" - arriving tomorrowWhat can this do - that a standard unit cannot do ?
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PV solar cutting out due to grid over voltage in IP11 post code
My DNO provider is Last Mile Asset Management and historically there was a problem with the grid being over voltage & shutting down my pv generation. I have of ocurse written to last mile to complain again. You can see that on Sunday it was a nightmare. The solis data tracker runs on a 5 minute cycle so can miss up time.…
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British Gas
British Gas have sent my daughter what I believe is an incorrect bill. We have tried to rectify this through chat, phone conversations and email on about 9 separate occasions and they just keep insisting they are right, without any explanation as to why the figures do not reflect what she has paid. Can anyone advise as to…
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EDF Smart meter delays
I want to get a smart meter installed. My energy supplier (EDF) has me on their waiting list. But it cannot tell me either when this will happen, or even a date for a date when it will happen!! I am advised (by ano supplier) that I must go through my current energy supplier. Is it true that I must go through my existing…
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MCS cert and insuring/selling a house
Due to get solar panels & battery next month. Installer was MCS registered but has come out of the scheme due to cost/paperwork. If I proceed, will not having the certificate affect my ability to get buildings insurance or cause problems when I eventually sell my house?
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Cheapest way to run immersion heater
Hello Anyone here use an immersion heater? Looking for the cheapest way to run it. Most flats I'm looking to buy don't have a gas supply. Can I get away with just turning it on once a day in the evening to cover having a shower and washing the dishes? There's no way I can afford to have it on thermostat to keep it at a…
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RTS meter or not an RTS meter
I have a separate meter for gas and my central heating. This meter is for my electricity only. It is a 2 rate meter. My energy provider keep contacting me to tell me that I have an RTS meter and it must be changed to a Smart meter. I really don’t want one. However, I did allow them to arrange for the Smart meter engineer…
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New solar install and SEG setup
Looking for a bit of advice I had solar panels and battery installed at the beginning of the year and I'm looking at the the best (most expedient!) way to get shifted over to a SEG tariff. Just about to come off a fix with EDF and have a SMETS1 meter installed. I'm looking to move over to the Eon nextdrive fixed tariff as…
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Incorrect tariff for Eon Next in comparison
Just did a comparison against my existing Eon Next tariff to see if I could save money. According to the CEC site, yes I could, by switching to EDF. However, when I checked my latest bill I found that the Eon tariff was reported completely incorrectly, even down to the early exit fee (I don't have one). In fact, both gas…
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Prepayment PAYG final bill?
New here, but couldn't find a post on this specific issue. My partner has just moved from Scottish Power to UW (for their much cheaper E7 tariff). She has been on prepayment for several years due to previous debt issues and preferring it to avoid any such future problems. The question is about a "final bill" she has…
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Smart meter installation aborted by engineer
Hello, Last week I was due to have smart meter installed but the engineer aborted the installation, as he suspected that the backboard contains asbestos. I am a leaseholder in a block of flats and my meter is located outside my flat, in the communal area, side by side with my neighbour's. I was told by the engineer that…
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Octopus New "My energy insights"
I can't understand why on earth they have done this. Replacing the old page which let you view by Day, Week, Year etc, the new page apparently only displays bill by bill. So it doesn't add anything, you have those figures already. For example the new view, February split into three chunks, March into four ..
For questions about water supply to your home.
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18 May at 7:29PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.