Energy

In a nutshell, there was a mess up with my energy export payments. Eon have admitted the fault is theirs but thought a £150 discount on the £1000 owed is appropriate. The Ombudsman agreed with Eon but later said I shouldn't have to pay the whole cost as the error lies with Eon Next but couldn't change the decision after it…

Hi, I recently switched from OVO to Outfox. I submitted electricity and gas readings on the day of the switch. Both companies used the submitted electricity reading, but for gas, they did not use the reading I provided. OVO decided to use a reading higher than what I provided, overestimating my usage by £78, whilst Outfox…

I'm an existing Octopus Energy customer on a fixed tariff that ends on October 2nd. On Tuesday night, before the price cap changes were announced, I generated a new quote for an 18month fixed tariff. You don't seem to be able to switch to a new tariff online, so I emailed them that evening and asked to be switched. On…

Hi, please advise which is the right screen for the meter reading

Are Ofgem Price Cap figures correct for electricity? Ofgem announced the new price cap for the period 01-October-2026 to 31 December 2026 earlier this week, on 26 August 2026. Their 'bible' which energy suppliers appear to use is here: Benchmark Maximum Charges for the Charge Restriction Period 15b Benchmark Maximum…

My current deal with Fuse ends on September 27th, am I better off switching deals now or waiting for closer to October 1st new price cap (if that has any effect at all?)

Economy 7 times with EDF are set to GMT We use EDF for electricity supply with day and night rates. The night rate at our address is applicable 1230 - 0730 hrs. This is all excellent BUT no one mentioned that these hours are GMT only taking no account of daylight saving hours. We have been setting charge times to commence…

My relative has gone in to a care home and I have been sorting out any bills to settle up before the property is sold. I have discovered that they changed electricity supplier in 2022 to British Gas and yet have never received a bill. Several phone calls and live chat sessions have thrown some light on what has been…

When I signed in to view my latest bill I was prompted to get my smart meter renewed. I asked why via their chat facility and the agent just gave me blah blah blah about more efficiency and taking readings every 30 mins. Is this really necessary when i've only had it a couple of years?

Hi all As per the title, my fix with Octopus ends on 30/09/2026 and my annual bill is £1566. Octopus' current 12M Fix is £2003 per year (so over £36 per month more). E.ON Next have a 12M Fix for £1863 per year (so just under £25 per month more) What would you do in my situation? Should I look to fix again ASAP and if so do…

Hi Looking to put my dad and myself on the British Gas tracker tariff as a temporary measure hoping lower fixes may become available in the near future. Both of us are still on good fixes until early Sept. Do British Gas allow you to choose a switch date? Many thanks

Generation Payment: Pays you for every unit of renewable electricity your system creates, whether you use it in the house or not. Export Payment: Pays you separately for the surplus energy you send back out to the national grid. I don't understand why there are two separate payments; my provider is Good Energy. Is there an…

Do you know if Fuse Energy is part of the Warm Home Discount Scheme? I'm on the lookout for a new fixed-rate electricity contract since my tracker deal with Octopus just finished. I'm hoping to find a supplier that offers this scheme, or maybe there are other companies out there with solid fixed contracts?

Evening all I've had three quotes back from some providers recommended by Solar Sherpa, and I'm trying to get some feedback from people on the system, the equipment, battery sizing and of course the costs! All three systems have 28 panels - 12 facing SW and 16 facing NE. Average daily use is around 35kw. 4 bedroom house in…

This discussion was created from comments split from: New Octopus smart meter woes.

Hi all. I am a fairly low user of Gas & Electricity, a fair % of my bill comes from the daily charge. Does anyone know of packages / tariff that have a lower daily charge but a higher unit cost? Thanks

Hi all, just wondering on people thoughts, about what I am seeing on my account with British Gas. I fixed my Energy Tariff with BG back in June it is the Longer Fix Apr28 v2 The estimated usage when I signed up for the Tariff showed £2452 yearly. Since signing up If I look at my tariff on BG website it is showing me…

When is an energy fix not a fix? When you choose Eon Next Smart Saver Fixed 24m V1 I chose this tariff thinking it was fixed (would I be forgiven for thinking Fixed means fixed?) Beware MSErs. Also says Fixed term ends 28/8/2028 When talking to Eon rep who was great btw it means you're fixed (stuck) o a tracker for 24m

Hi, are there any rules/best practice guidelines for energy companies on refunding all (or part) of their customers’ credit balances? My experiences vary from EDF who were happy to adjust a direct debit and refund part of a credit balance to Ecotricity who would only refund by billing for the period up to your request and…

Octopus became our supplier in 2021 and failed to notify us that, (according to them), our home electricity meter was classified as commercial not domestic. This is despite our having lived in the detached house for 38 years with no commercial use ever and no previous supplier questioning this misclassification. The…