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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28.3K comments Most recent: Southern Water Bill by IOWJJBTM2025 5 December at 3:37PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

415 discussions 11.9K comments Most recent: How to operate heating without room sensor/thermostat/controller thingie by matelodave 4 December at 2:00PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.9K comments Most recent: Is there any funding remaining for ECO4? by QrizB 29 November at 3:14PM

Please clarify LATE FEES applied at the moment by energy firms (ONLY pre-Warrant stage)
I was looking at articles from 2022 that gave me this overview about debt recovery fees charged by various energy companies, at default stage (I am specifically asking about PRE-ACTION stage only). This is what I found: EDF Energy can charge £10 for customers with an overdue balance of £50 or more that remains unpaid 28…
EDF overcharging.
I have checked the summaries of my EDF bills. They have only paid me 5 of the 6 government refunds. They then added the refunds that they have sent me to my bills. I have been in contact with them for 3 weeks. They are now ignoring my emails. They quite openly reduced a refund of £388.71 which I was due, by £132 in respect…
Communal Supply Issues
We own a flat in a block of six. There is a seventh electricity supply that services the security door, stairway lighting etc. As we don't live in the property we asked SSE to send a copy of the bill to our home address. Not everyone pays their share, but we discussed that with SSE and it was understood that we would only…
Regional charges.
Hi, why are standard charges so unfair. I'm in the North West and paying almost double on my electricity standard charge than a customer in London and more than customers in other parts of the country. Why are Ofgem allowing this?
Octopus energy Fan Club
Hi, I've just heard about the Octopus Energy Fan Club tariff whereby customers living near on or offshore wind turbines get reduced electricity prices. Have you heard of it and is it worth it?
Engineer error led to loss of heating
Hi, I have electric storage heaters and after the visit of an engineer to install a smart meter (which failed) I have been left with no heating. I have been in contact with my supplier who initially said it was nothing to do with them and only responded after a negative Trustpilot review. It has been over one month now…
Sure we're being conned by British Gas
Received our gas bill and shocked to see £303 for a summer quarter! Queried with the company to be told that "Your account has been moved from the old system to the new system. All bills were re-audited on movement and you owe us an extra £125". I protested that the heating hasn't even been used this quarter, only one ring…
Octopus proposed below attached plan can I go for it?
Octopus proposed below attached plan can I go for it?
Difficulty with Electricity Tariff at Rented Workshop
Hi I'm renting a workshop on a farm and as a non-domestic property the electricity billing falls into the business category, even though I'm not using it for commercial purposes SSE currently have me on their variable rate tariff which is currently £1.60/day and 46p/unit, but in order to get a deal they say I need to…
Future CH boiler purchase
We are just starting to think about replacing our CH boiler as parts seem to be getting harder to get off for our current one. Should we be considering a hydrogen compatible boiler when we come to replace it? KK
Cheap car rental
Car rental in Japan seems to be expensive. How can I get it cheaper than advertised on rental company websites?
Power Generators and OFGEM and the ECO economics of Solar Power
My question is does anyone else think that SEG tariffs are a scam. I get charged 34p per KwH of power I use , thanks government for keeping it so low!!. My solar panels when it's sunny , generate more power than I can use/store (I have a battery) and they pay me 4p hmmm. I don't really agree with windfall taxes on oil…
Energy switch gone wrong
Where do I find out my rights and how do I find the name of a member of management when an energy switch has gone very wrong? My electricity is fine but the gas isn't. I switched energy suppliers on 8/9/21 my gas is still not with the new supplier. I've had lots and lots of issues also they have raised 3 erroneous…
Bulb help please?
Hello- as a Bulb customer I have just increased my monthly payment to £80. I don’t understand as they don’t offer a fixed rate whether or not to leave and find a fixed rate with another company? I don’t understand is “fixed” better than “variable” and don’t quite understand the terminology “capped “. Very confused and…
In debt to British Gas, pus increased DD
Hi worried about my energy direct debit, we live in a one bed bungalow, 4 rooms in total I pay £62 a month duel fuel it’s summer I’m now £274 in debt plus they are saying I need to pay £216 a month DD British Gas? I can’t aford this ? And my fixed rate is up in September and October I’m on a standard tariff any advice…
Is this unhelpful practice by EDF allowed/legal
I was transferred to EDF from the unfortunately failed Zog for my gas supply. Having set up my account online with them I was initially a 'pay-as-you-go' billed monthly customer. I was then advised that I would get a cheaper tariff by switching to their direct debit system/rate, which is indeed a little cheaper than their…
Price Cap
Ofgem set the energy price cap so considering the energy companies are making so much profit, couldn't Ofgem not increase the price cap or the very least limit it to say 5% for the next two years? I understand that in some countries the government have stated that their energy companies cannot increase customers account by…
N24 notice of dispersal
I do not quite understand this notice of dispersal. Upon the Claimant having already obtained Judgment for an amount to be decided by the Court' IT IS ORDERED THAT 1. Claimant give the Defendant standard disclosure of documents in respect of the claim for loss and damage by the supply of copies supported by list by 4.00…
According to Sky news people are in debt to utilities…
How can this be when we have the hottest/driest summer since My supplier keeps advising me to increase my monthly direct debit because they have set a high figure to include possible annual bills - if I don’t pay the higher rate (because I am currently not using anywhere near that amount) they say I am in (future forecast)…
Fixed Rate
My daughter is on a fixed rate with OVOtil 2023, so why has her direct debit been increased from £136 to £199 yesterday ?

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