-
EDF - 1st non payment visit after 5 years
Hi, Just looking for any advice or if anyone in a similar situation has experience. My other half was "taking care" of the energy bills, I had a chap at the door saying he was representing EDF looking for her (she was at work), he said he'd pop a letter through the door. I've found she's be lying and hasn't paid the bill…
-
RTS meter replacements: A fact finding mission.
Please only respond if you had an indoors located RTS meter replaced with a smart meter. I am interested in which location the RTS meter was (hallways, bedroom, kitchen, lounge…), was easily accessible or only by ladder for example, was it on the internal side of an outside wall or was it on a partition wall (such as…
-
Error/Failure in Cheap Energy Club Accounting
Help! I need advice or assistance with a problem that I am experiencing with accounting and billing for energy supplies that I have accessed via the Cheap Energy Club. My Problem Via Club arrangements, I have recently transferred my electricity supply contract from EDF to Ecotricity. In their Final Statement EDF advised me…
-
Incorrect figure for comparison
I have registered for the energy club and on checking for cheaper deals I noticed my tariff with Fuse (July fixed 15 months version 1) is shown with a per kWh rate of 19.99p which is incorrect. Even allowing for a 5% VAT rate dfference it doesn't equate with my actual rate incl VAT of 22.59p. As a high user based on 18,000…
-
Cheap Energy Club Cashback
I initiated a switch in November to a cheaper tariff with my existing supplier British Gas.At the time it did say you would qualify even by switching tariffs with the same supplier. am still waiting for my cashback over 6 months later. Getting no help from either Energy Club chat or BG as they say it’s a third party switch…
-
Business Account - meter still incorrectly listed somewhere as dual rate
Hi, This is a business account with an AMR meter and no signal. The history, as far as I can tell, is that the builder selected a dual rate tariff when the supply was first installed, but the meter was never programmed "over the air" so doesn't actually record anything but a single running total. Single rate suits the…
-
Octopus Flux for Me?
I'd use the cheap energy club but what's throwing it out is I have solar so will want to export. I don't mind setting my battery to charge during off-peak times or whatever but I don't want to constantly look at energy prices every half an hour. Current tariff is with Eon Next but they've been terrible so want to leave…
-
Unable to sign in to outfox.energy
For 3 days now, I've been unable to sign in to my Outfox Energy account, whether through a link from their email to me, or starting from scratch (which includes using 2 different browsers on my laptop, or trying it on my phone). I click on the "Sign In" button, and I get a tab titled "Customer Portal", with the appropriate…
-
Octopus won't let me defer new fix to end of current Aug 29th
I see other users deferring a new fix to come in at end of current fix. Octopus refused to do this. My current fix ends 29th Aug. This may be because not within 49 day period? Has anybody been able to deferr a fix to the end of their current fix with Octopus? But the email was quite clear in that I don't think that matters…
-
5% VAT to be removed from electricity bills from 1st October 2026
The current 5% VAT is going to be removed from electricity bills from 1st October in time to impact the next OFGEM price cap following this announcement. https://www.gov.uk/government/news/new-pm-cuts-tax-on-household-electricity-bills-to-give-breathing-space-on-cost-of-living The current 5% VAT will remain on gas bills…
-
Back billing/Inaccurate bills British Gas
Vulnerable customer who joined British Gas 28 October 2022 with supply ending 19 February 2025 and have smart meter. Early 2023 raised concerns with supplier because bills being produced using estimated readings. Supplier insisted I owed £1400 and placed me on a £325 monthly payment plan(nearly doubling previous payments)…
-
Has British Gas started to seriously overestimate usage for estimated billing readings?
I meter read and forgot to give my actual gas & electricity readings this quarter (I remembered last quarter!). So BG made an estimated bill for the quarter to yesterday. Fair enough. But their estimates seriously overstated my actual usage, and are a large increase compared to the same quarter last year. Supply…
-
Utility Warehouse + smart meter
This discussion was created from comments split from: Utility Warehouse Charges.
-
Outfox The Market - cancel direct debit if in credit
So I have changed energy supplier on 3rd July. I provided meter readings as requested (even though I have a SMETS2 smart meter) to my new supplier. I can see from my online account that the new supplier is picking the smart meter readings correctly. Outfox is my old supplier, and they have so far taken one monthly direct…
-
Multiple EVs on a Zappi charger
hi all. I’ve been happily running a first EV using a Zappi and IOG for the past 9 months, with IOG linked to the Zappi (not the car). We’re now thinking of adding a second EV - a MINI (since my wifes car was recently written off). To my mind there would be no issues charging either car in. Anyone confirm that I’m not…
-
Bigger meter and bigger pipes required - can SGN force me to do this?!
We are having a second boiler put in to our house. The plumber ran the gas peak fllow rates and caculated existing at 68kw (see breakdown below) oven = 15kw boiler = 35 kw Pool boiler - 18kw I have been told that a standard gas meter is set fir 65kw capacity but the gas networks assume a max use of peak flow at 80%. The…
-
Can I be forced to have a smart meter?
Hi, I'm new here so please forgive any faux pas... but here goes. We have solar panels on the roof, which don't make us a huge amount of money; but they make us more than they would otherwise because we have an old analog meter which actually rolls backwards while the panels are generating juice. Obviously we'd like to…
-
Fuse Energy Connection Issues
I recently switched to Fuse Energy and everythign seemed to be going smoothly, but a couple of days ago, the app reported that it couldn't get a connection and I can't access the the web site because my browser says the connection is not secure. I have tried emailing support but no reply yet. Anyone else had similar…
-
I need help in disputing a debt with a utility company please
Hi everyone, I’m hoping someone can give me some advice because I’m completely stuck going round in circles with an energy company and their debt collectors. Back in June 2021, I moved into a house and almost immediately started getting debt collection letters addressed to the "legal occupier". They were chasing about £800…
-
Smart Meter Time Accuracy with ToU Tariffs
I came across this issue on Facebook and thought it might be worth repeating here. Has anyone had this type of problem?
For questions about water supply to your home.
4.3K discussions
29K comments
Most recent: Saving water collecting water by QrizB
17 September at 10:39PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.