-
British Gas issues
I’m currently in dispute with British Gas. They back billed me to July 2023 but I only took over payments for my late wife’s account in January. At the time the account was in almost £2000 credit which I asked if I could maintain direct debits for until account was settled with her estate as her bank was closing her…
-
Ridiculous overestimated gas usage
My son has a small flat, 36 m2 with 2 radiators and a towel rail. Eon estimate his usage will be 20600 kwh. We have four years of actual usage at circa 3000 kwh per year. So obviously we send monthly meter readings but they still keep trying to increase his direct debit. He normally pays £100 in the winter and £60 in the…
-
Plans for all major energy suppliers to offer at least one low Standing Charge tariff from Jan 2026
Read the full story: Martin Lewis: Energy Standing Charges news – how disappointing! If you haven't already, join the forum to reply.
-
New Install - Heat Pump vs Combi
Which should I go for if I am going to be living in the property for 15+ years? We got an old boiler in our house replaced about 7 years ago from a tank to a combi. It resolved a few problems and we probably broke even on the cost savings. Now moving to a new house. But it's a question of whether heat pump setups are…
-
Energy Club Problems
I have been using MSE Cheap Energy Club for many years however, I had problems a few months ago when I signed in, as it just came up with my current Dashboard page and would not progress beyond that. I was clicking on 'View Deals', but nothing happens. I gave up, but have just tried it again and the same thing is…
-
British Gas variable direct debits
I'm switching to British Gas Collective Nov 26 from EDF. They have set up my direct debit but it is for a fixed monthly amount. I asked their live chat to change me to a variable direct debit but they don't seem to understand what I'm talking about. They keep telling me to contact my bank when it's British Gas who need to…
-
Energy comparison not finding my property
I have just bought a property that used to be a business rental, paying business rates. The property isnt on council tax address lists so im applying to get this added. I have the same problem with comparison sites trying to do Utility switch, the property does not populate for the postcode. What do I need to do to resolve…
-
Log in issues
Can anyone please help me with this issue. I want to change my current Octopus tariff to the new Money Saving Octopus tariff. I've been a cheap energy club member for years but wasn't getting the money tips emails after signing up. Signed up again for the email with a different address and have since been getting emails…
-
Cheap Energy Club - Deals Not Showing
I've been a member of the MSE weekly email for ages and signed up for the Cheap Engery Club tonight with the same email address. I've tried to click through the link for the Collective British Gas deal but it isn't showing on the Cheap Energy Club. In fact none of the featured deals from this week are. Any ideas why this…
-
Deadlock letter from BG
Sorry this is a long one and I appreciate anyone taking the time to read/respond to this post. I have just received a deadlock letter from BG following a dispute over my mum's final duel fuel bill. She was admitted into a nursing home in August 19 (aged 68 with early onset dementia) and stayed there until she passed away…
-
Prices on tariffs are wrong on MSE
Wanted to change to the British Gas deal to save a couple of hundred a year and compared this with my current tariff. See pics attached. The prices for my current plan are wrong and too high on all three elements: day rate, night rate and standing charge. Compare with my bill from 03/10/2025 below. And yes I triple checked…
-
MSE British Gas deal
After seeing your British Gas cheapest since 2021 deal, I rushed to change my deal which is Fixed Tariff 18M with British Gas. I checked to see that my estimated useage was the same on the British Gas website and the Cheap Energy website. The Cheap Energy website says I will save £179 incl £20 cashback. The British Gas…
-
How do I play the Domestic & General game?
Next Monday, Domestic & General will again send out a Beko technician to repair my dreadful heat pump tumble dryer. The dryer, a heavily used one, heats and rotates, but on the "cotton plus plus" setting, it takes 7 hours or more to dry. The technician, judging on past experience, will almost certainly have been taught a…
-
Octopus Energy Tracker Tariff or change?
I am currently on the tracker tariff for both gas and electricity with Octopus Energy. Is it worth sticking with the tracker tariff or are there better options with Octopus Energy?
-
Back Billing - Disagreement with the Ombudsman
Hello all, Firstly, the history of the problem. I signed up with an electricity supplier in September 2021 for a 2-year fixed tariff, set up my direct debit and all seemed to be going smoothly. I don't/won't have a smart meter and I gave them regular monthly readings on time. In February 2022 I checked their app on my…
-
Octopus Tracker
Sorry to harp on about this, folks. I took the plunge yesterday and went back on the Octopus Tracker tariff, after 9 months away from it. I’m going to be brave this year, and stay on it through the winter. Might be a few expensive days here and there, but overall, I’m hoping to make a saving. If anyone has any thoughts,…
-
Is this a scam message making out it is from UK Gov?
I had a message on my Android today aboiut being eligible for £200-£300 winter fuel payment.The link was https://gov.uk_dwpevv.icu/ukThey ask to click on the link by tomorrow to confirm, am I right in being suspicious of this message?If it is a scam it is best that as many elderly people know about it as possible.
-
Can't get Octopus to agree (or even talk to me) about repayment plan - even after Ombudsman
Hi forum, Writing this as I don't know what to do next - maybe someone has been in a similar situation? I'll try to keep the back story short... I run a small business. Signed up with Octopus shortly after opening and paid my bills monthly, in full, by Direct Debit. All went well for the first few months. I got busy, life…
-
Energy Ombudsman's final decision based on wrong calculation given by Scottish Power
On 25 Feb 2021 I received a final bill from Scottish Power saying that I owe them £833.54. I looked at the statement and noticed an error as it only showed i had paid £1,343.07 between July 2019 and February 2021, but my records and bank account show that I had paid a total of £1,948.66 between July 2019 and February 2021.…
-
Collective November 2026 switch
Hi, my current British Gas tariff is fixed till 1 May 2026. If I switch to the Collective November 2026 Cheap Energy Club tariff I will know close to exactly how much I will save till then, 1 May 2026. I am wondering, how does the MSE Program calculate my savings from 1 May 2026 to end of November 2026? That is 7 months…
For questions about water supply to your home.
4.2K discussions
28.2K comments
Most recent: Huge increase in our Thames Water bill from October of this year by Robin9
11 November at 3:43PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.