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Safeguard Assist Capped - should I stick with it?
Hi All Mum is currently on the EDF Safeguard Assist Capped and wonder if we left this, the Warm Homes support etc would stop? I don't want to go to a cheaper deal if it jeopardises and makes no difference? Can anyone advise?
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Is this Outfox renewal comparison misleading?
My Outfox Energy contract is up for renewal and I clicked the link in the email to see what was on offer. They list 3 tariffs in the "Fixed Tariffs" section but one of them tracks the energy price cap. Is it normal to describe a tracking tariff as "Fixed"? I almost selected it but decided to double-check with their chat…
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DMEX process/rules
Currently in dispute with my supplier over gas billing. They've now provided me with revised bills, and now that I've complained to the ombudsman, supplier has just mentioned doing a DMEX and manually generated bills. By googling I've discovered that DMEX probably stands for 'dummy meter exchange'? And suppliers use this…
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Smart Meter HELP
Hi All, This is going to be a long one. Please could you advise on what we can / should do here please. Property Context We live in a two-bedroom bungalow which is fully electric. It is classed as a "Scandi" house it has triple glazing and a villavent system. We have lived here for 5+ years. In the last 4 years there have…
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Smart meter installation
Octopus have installed a smart gas meter but are refusing to install an electric smart meter because our existing meter is 7'6" off the ground and above a kitchen work top. I find this unbelievable 😮 So we are unable to get a better tariff through no fault of our own. What would happen if the meter became faulty or just to…
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FUSE UPFRONT PAYMENT TO SWITCH
Email from Martin Lewis 16 April 2026 advising to get an energy fixed deal before they are withdrawn as July cap likely to be 15%. Signed up with FUSE only to find that once i had got to the end of the process, setting up Direct Debit etc., i was asked to xfer £100 as a pre payment (due to credit check red flag) to effect…
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Well that was a short drop in prices...
Thank you Octopus IOG tariff. April Price drop Now informed May increase. So prices re now higher than pre April drop 🤣 Suppose bright side is off peak is a fraction cheaper 😜
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Switching Supplier
Hi all, I'm looking for a bit of advice please. My current energy deal expires on 1st July 2026, I'm with Eon. I know I can swich suppliers 49 days prior to the 1st July without incurring the early exit fee's, but can I agree to switch providers before the 49 days and still be fee free? For example, in my case the 49 days…
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Door Knocker potential scams
I have just had someone knock on my door claiming that they work with "all 22 providers," but then only mentioned Scottish Power and Octopus. I am in an odd position as I got transferred from robin hood to British gas when the former went bankrupt and a special tariff that was set up that is cheaper than anything else…
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MSE Cheap energy club -British Gas Collective Feb27 problems
I have tried to transfer to this tariff and have been refused. I am an existing customer in credit. The MPAN/MPRN numbers are correct. I have done online chat with British Gas 3 times and have been told My area cannot have this tariff it is not available until the end of the month This tariff is gas only and I am a dual…
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Can you switch one Utility within the 14 day cooling off period?
I've always used dual fuel tariffs & have never thought of splitting them up with different companies so I was just wondering if you sign up to a dual fuel tariff could you then switch to a different supplier for gas within the 14 day cooling off period penalty free? Or would that invalidate the electric tariff deal they…
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Solar use vs export
This discussion was created from comments split from: New Price Cap 1 April 2026 Octopus Fixed.
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How much compensation am I entitled to from British Gas?
I have had many issues with British gas for the past 16 months, ongoing issues that have not been resolved. As a result I have incorrect markers on my creditfile, ruining my credit score. I am due to remortgage in September and this is causing me a considerable amount of stress, I have been rejected from credit cards too.…
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Disputed bills after solar installation
Hi all, I’m looking for advice on a billing issue with OVO Energy. In April 2025 I had rooftop solar panels installed. Since then, my existing mechanical electricity meter has started running backwards when I export excess solar electricity to the grid, and forwards when I import electricity. I have regularly submitted…
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Price cap confusion
Hi. Apologies for sounding ignorant, but I am a bit confused as to whether I need to switch or not. I am with Octopus currently, and they have been fine. My current tariff runs out in May, and i have been offered a choice of fixed or flexible rate by them. The flexible is currently coming in at slightly under the price I…
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MoneySaving Expert EV Tariffs Wrong?
I've just been browsing the following page: https://www.moneysavingexpert.com/utilities/ev-energy-tariffs/ My concern is that it does not appear to actually reflect the correct pricing or am I missing something? The Intelligent Octopus Go tariff is completely different to what I pay. The table quotes the cheap rate as 8p…
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Should I fix now?
My current fixed tariff ends win Oct - so still a few months left on it. However, with everything going on in the world, should I switch to another, more expensive, fixed, that will safeguard me until April 2027 instead? Or should I hold and risk it for Oct? In the below - the top tariff is what I am currently on, and I…
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Octopus Energy reviews: Give your feedback
This is a feedback thread on energy supplier Octopus Energy Please share your experience with other MoneySavers. Click reply to take part * Did your switch go smoothly? * Have you had problems since? * Is it easy to contact? The feedback comes as part of the Cheap Energy Club Click reply below to discuss. If you haven’t…
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Octopus Energy price Hikes 1st May 2026
Just had an email from Octopus energy detailing their upcoming price hikes on the 1st May. Standing Charge up by 3.56% EV rate 11;30pm to 5.30am up an astonishing 32.7% Day rate up 8.97% Overall my bill for the year is up 11.25%
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Cadent moved meter too near electrics
When Cadent 'upgraded to gas supply to our house, against my wishes, they moved the gas meter to another wall making the meter difficult to read and the pipework to it is not neat as it was before. At the time, I was unable to have the strength to argue as my seriously ill father, who I cared for was in his last weeks. I…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.