Energy switching - Refused

DG4Design

Hi,

I've tried to switch energy providers before Oct 20026 price cap rises. Unfortunately my SMET2 meter was somehow incorrectly registered as single tariff only (Class 00).

All attempts to switch before 17th Sept 2026 deadline (with Uswitch) resulted in cancellation as my "records didn't match the ECOES (National database) records". This despite being on variable tariff for Electric Vehicle (Peak/off-peak rates) since the meter was installed in 2022 (by E-on).

Somewhere, someone, perhaps had not correctly updated the database, even though I managed to successfully switch in 2024 to British Gas (another EV dual tariff).

My major frustration is that by missing exclusive deals (17th Sept) it is now going to cost an additional ~ £1600 over the next 2 years!

Woodstok2000

Are you staying on your current tariff, or moving to the SVT?

Also you may want to read this thread, in particular the last post:

https://forums.moneysavingexpert.com/discussion/5755413/smart-meter-registered-with-a-00-profile-class

Finally resolved
Following countless phone calls between myself and my then current supplier OVO, and also the supplier I wanted to switch to (Avro), I managed to eventually switch. Because OVO had changed my meter's profile class from 01 to 00 when they installed their smart meter, Avro was unable to process the switch with Half-Hourly settlement as their system was unable to distinguish between a profile class of 0 and a commercial supply.

What I did
After the countless calls and emails I:

Contacted Ofgem - I contacted Ofgem who responded with "A "00" profile class reflects that you are currently being settled half-hourly. You retain the right to switch supplier, irrespective of whether your property is currently part of the half-hourly settlement process.". Ofgem also stated "If resolving this issue with the supplier you wish to switch to fails, you can refer the complaint onto the Ombudsman who can assist you in dealing with it accordingly. If your complaint is not resolved with the supplier within eight weeks - or sooner if a supplier says it can do no more - you can ask the Ombudsman to investigate your complaint. They can be contacted by emailing osenquiries@os-energy.org or calling them on 0330 440 1624.".

Submitted a Complaint - Before contacting the Ombudsman I submitted a complaint to OVO and they finally started the 10-day process of changing my meter back to a Non Half-Hourly Settlement and restore my profile class (to 01).

So, by the sounds of it and to be fair on OVO, I don't think it's their fault. Further documentation surrounding Half-Hourly Settlement can be found on here (scroll down to the Documents section): elexon. co.uk/ change-proposal/ cp1474/
Note: addd www. and remove all the spaces from the above address.

I hope this is of some help to those having the same issue.