-
EDF Sunday Saver
"Shift your electricity usage from Monday to Friday away from peak times (4pm-7pm) – to get free electricity the following Sunday." Average peak electricity usage at end of week Free hours of electricity earned Free electricity times the following Sunday 19.3% (no change) 0 N/A 17.4% 4 8am - midday 15.5% 8 8am - 4pm 13.5%…
-
Understanding the MSE cheap energy club results
Long time lurker but new member here. Used the MSE search along with others in the past but this mornings check confuses me. We're on a BG tariff ending 30/09/2027 so I've put my actual kWh usage over the previous 12 months. It says I'm currently paying £1234 PA (the actual is/was £1526). It says my new bill with BG will…
-
Octopus Tracker vs Agile
I've been on the Octopus electricity Tracker tariff for a while now and I've saved many hundreds of pounds with it. It's not doing so well now and I've been looking around and noticed on the Octoprice website that Agile is consistently cheaper by a couple of hundred a year. I'm just wondering how accurate Octoprice is,…
-
Tomato Energy goes bust - here's what you need to know
If you're one of its 15,000 household customers, your supply won't be affected and any credit balance you had with the firm will be protected – but you should take a meter reading now. Here's what you need to know. Tomato Energy goes bust – here's what you need to know If you haven't already, join the forum to reply.
-
New Electric & Gas Tariff or Supplier Advice
Hi, I'm a month to month property guardian where my landlord can give me 28 notice to move. I'm in a 1 bedroom flat & a low gas & electric user. I was on a EDF dual fuel tariff that has just ended, it didn't have an exit fee. I've been looking for another deal but all the ones I see are either the standard variable or a…
-
BG new offers - Any advice Please
Hi all. Firstly I know very little about energy costs and am seeking advice. My question. I am currently on a fixed with British Gas on £175 per month. My deal ends at the end of August and I am in credit to around £120. I have been given two new offers from September 1st 2026. A fixed rate at £ 205 per month or variable…
-
Time of use comparsion?
Fixed ends 6th September, I'm within the period to leave exit free. I have a smart meter. Currently with British Gas - they have Peak Save Sunday - 1/2 electric rate between 11am - 4pm I don't have an electric vehicle, solar panels, E7, storage heaters and anything else there is. I tried MSE Cheap Energy to compare,…
-
Octopus Energy Completely Misleading Email
I have initiated a switch to British Gas Collective deal (Essex County Council). Octopus energy sent me a switching email quoting my annual estimated cost to compare with my new deal. Octopus have quoted on my current fixed tariff for 12 months but my fix ends next week and then Octopus increase the price!! Now I'm glad I…
-
Overpayment on Estimated Heat Bill for 8 Years - England
Based in England. Heating with Eon in a flat. I gave a meter reading of 5000 kWh in Feb 2018 and just gave another reading (July 2026) of 9500 kWh. My estimated bill is 22,000 kWh so I have been massively overpaying for the 8 years inbetween. I'm the idiot for not providing meter readings in those years but it just wasn't…
-
Octopus Energy -Landis+Gyr E470 SMETS2 & Home Mini – Delayed Electricity Data & Known Firmware Issue
Hi all, Looking to see if anyone else has run into a similar issue with a recent Octopus smart meter installation, as I’m currently stuck in a loop with their customer support/complaint team and getting nowhere. The Setup & Timeline: Installation Date: 29th May 2026 Electricity Meter: Landis+Gyr E470 (Type 5533) Gas Meter:…
-
National Grid
This is copy of an email I sent to MSE but the auto response implied that it could take ages to get a reply so I thought I'd post it here too see if there's any response(s) 😀 Hi I have an issue that deserves investigating and reporting as it is critical. I and my fellow neighbours plus local adjacent village population…
-
British Gas billing problem
This discussion was created from comments split from: Over charged KWh by British Gas.
-
Heat Network Dispute Issues at Every Stage; including Citizens Advice & Ombudsman
Suffering a myriad of issues with my heat network provider - Community Energy (CE) They've called themselves Energie, Equans, Bring Energy during my nearly 4 year tenure. In 46 months I have received 22 bills, only 2 have ever been based on meter readings. They go long periods of no bills then drop large ones. I'm…
-
13k underpayment!
Hi, My mum passed away June 25. It was reported to ovo and her energy account was closed. She paid by direct debit every month, and had smart meters for both gas and electricity. We have received a letter saying that she had been underpaying since she joined them in March 2022 and have sent a final bill for £13034.39 Any…
-
Electricity VAT to be scrapped for six months from 1 October
VAT on electricity bills will be removed temporarily from 1 October in a move announced as part of the new Prime Minister Andy Burnham's plans to tackle the cost of living. MoneySavingExpert.com founder Martin Lewis welcomed the "good totemic step" but added that in practice most won't feel much benefit… Read the full…
-
EDF having a problem working out Sunday Saver
EDF normally announces the weekly Sunday Saver results on a Monday. Yesterday I received a message - “We're sorry your Sunday Saver update has been delayed. Our team is working to get this resolved as quickly as possible, and we'll let you as soon as we have an update.‘. They must be having big problems. Last week my…
-
Business Account - Switching Electricity Supplier
Hi, What are the material differences, if any, with the actual switching process for a business account, compared to residential? FYI currently with SSE, three phase with AMR meter that doesn't communicate, single rate. Quite high usage, I don't have proper annual figures but it's going to be in the region of 30,000kWh.…
-
Fix Ending Late Oct... When Will Current Fixes End?
I have a 12 month fix ending 30th Oct. I've used the comparison tool and its suggested a couple of fixes from my current supplier. Looks like my prices will be going up slightly in any case. Currently Paying: Electricity:- Day 24.70p , Night 10.35p , SC 46.38p Gas:- 5.40p , SC 29.59p I will obviously save on future price…
-
Fuse referral
Hi, Having an issue with Fuse spin and win referral. Contacted Fuse and they gave me various excuses and BS. Apparently code only works if it is used within 15 minutes >
-
ECO4 - It is great but beware!!
ECO 4 is great, but beware! Anyone else is this same position? Anyone resolved the issues? Last April (2023) I did some research on the ECO4 scheme, via my Local Council website. I selected a company, based on the location and also the relevant certifications required (MCS, TrustMark) and started the process. I was…
For questions about water supply to your home.
4.3K discussions
29K comments
Most recent: Saving water collecting water by QrizB
17 September at 10:39PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.