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Electric heating only flat
Hi If anyone has electric only heating, how have they found the bills? There is a 2 bed flat I am interested in, but it is ground floor and I am worried about the costs to heat the flat. Having spoken to some people who live in the block, they have said the bills can range from £75pm in the summer, up to £200-£300 for the…
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Third Party which can intervene and sort out Energy Bills
We are a community village hall and classed as a business customer. We have different suppliers for Gas and Electricity as this worked out cheaper(and safer as can be seen below) than dual fuel. We are currently with SSE whose customer service is horrendous and have unresolved billing issues going back nearly three years.…
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Sent someone else's bill
Hi all Hoping for some advice. I received a bill from 0v0 Energy - when I say 'received', I mean there was an 0v0 letter in the post with my name on but for a different flat (the post all comes through the shared front door of a converted building). Puzzled, I opened the letter and it was a bill for standing charges and…
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Cashback
Recently changed to EDF for my home energy. I assumed the new energy supplier would add the cashback to my account. On contacting EDF I was informed the switching supplier pays the cashback. Could anyone confirm who pays.
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Uswitch 25 hours free electricity
I’ve seen a promotion advertised by Uswitch offering 25 hours free electricity if you connect your smart meter. Has anyone taken part in this before as I think they may have ran something similar at Christmas? I assume the catch is they collect and sell your usage data to target you with tailored tariffs?…
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Refund of credit after switching
Today is the tenth working day after receiving my final bill from EDF after switching away from them in October , what do I do if I fail to receive my credit today and is there any penalty I would be due ? As a side issue , I switched to them in October 24 paying them in front , my fixed tariff ended 6th October 25 and…
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Security Deposit caution - So Energy, maybe others
I recently switched to So Energy for electricty - well tried to. I signed up as a Direct Debit customer and fortunate to have good credit scores, so given their T&Cs: “Security Deposit” means an advance payment to cover any future charges. The amount depends on your individual circumstances. 3.5 Before we begin to process…
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RTS meter fitting
Hi, my son lives in a council flat, his meters, along with everyone in the block,are in a cupboard in communal area. E-on want to fit new meters. We have had this before, and because other's are on the same fuse, they couldn't do it without their permission to switch off the power. They have rang again wanting to do it, I…
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Scottish Power rate disparity
I got a smart meter just over a month ago, already I've had a couple of bills, or at least the bill has been updated, anyway the rates are 31.676p day and 15.409p night. I'm on the standard tariff (can't switch because of a system issue that's being worked on). My main problem at the moment is the rate being charged…
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British Gas CAN Split Your Warm Home Discount
I'm on a PAYG smart meter and I received my Warm Home Discount of £150 onto my electricity on Friday. On Saturday afternoon I phoned British Gas to ask if some of the Warm Home Discount could be moved over to my gas meter. Said I only had £4 on my gas at the moment (which he could see) it's cold and snowing and it would…
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Hive - opinions please?
We are having a new boiler fitted next week. Our fitter has said we could have a Hive thermostat fitted if we wished so I have just been researching as I don’t know much about it. Obviously it’s at the expensive end of thermostats as far as prices go as you need to buy the hub also. The app has quite a lot of recent…
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What's causing my electric cost of 2p an hour for 24 hrs daily??
Hi all. The main devices I have plugged in 24/7 are a Virgin router, 2 WiFi boosters, fridge freezer (A+ rated), and an old SM300 Switchmaster timer that seems to be clicking all the time. I have no use for it at all. I don't use central heating and it was there when I moved in. It's apparently connected to the combi…
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British Gas chasing a bill 10 days after it was paid.
Around Nov 10th, I received a gas bill for the last Quarter, I scheduled it for payment with my Bank and thought no more about it. December 1st, I received a chaser and checked my Bank statement to find the bill was paid on November 21st. Despite them saying "if you have recently paid, don't reply", I informed them the…
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So energy variable direct debit.
I have recently renewed my tariff with So Energy in June. They didn't take a payment in July so I have contacted them and have been told I can no longer do a variable direct debit( as I want to just pay for the energy as we always pay too much ) We used to be able to do this on on our last tariff with them and paid much…
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Is this an RTS meter?
Hi all, Ive just read an article saying that RTS meters will stop working. Can I check - is this an RTS meter? Im 99% sure it isnt, but thought Id better check. (Theres no gas coming into the property, only electric.) Thanks
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Energy myth-busting: Is it cheaper to have heating on all day?
This is the discussion for the following MSE guide. Energy myth-busting: Is it cheaper to have heating on all day?
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Octopus Energy to pass on Autumn Budget savings to both variable AND fixed customers
Octopus Energy customers on fixed tariffs WILL see the proposed '£150 energy saving' announced in the Autumn Budget passed on to their bills, the provider has announced. MoneySavingExpert.com founder Martin Lewis has been lobbying the Government in recent weeks to ensure the savings aren't just applied to those on standard…
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Payment issues with Energy Firm
Hello, Apologies if this is on the wrong section. Would like to get advice on this issue I am having, My old energy provider So Energy and myself have been going back and forth for 5 and half weeks. 2 times they've tried to send money back but their payments team have rejected both (once said it was my bank that rejected…
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EON next drive smart V5.2 tariff
As my current supplier, Tomato energy, is on its last leg, I figured that the above tariff is my next best option. Iam confused about the smart charging. I understand that you can charge your EV during peak time at off peak rate (only EV, not appliances) but is that anytime during the day? I leave the house at 7 am and…
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Octopus claim my Electricity meter is at the end of it's life.
Hoping this request is in the correct Forum/place. Basically they want to put a Smart meter in. I do not want one. They are saying it is a legal requirement to replace the meter because it has reached the end of it's 'certification' period. How do I find what the certification period and end date is? Incidentally they…
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