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Frustrations with OVO and refunds
Hi all. Having a massive frustration with OVO. Long story short, was going to switch to a new fix with them, cancelled after one day due to a better offer from current provider. Called OVO to cancel, was assured everything was cancelled. Lo and behold, direct debit wasn't, but the account was. They now want to issue refund…
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Over charged KWh by British Gas
Hi I’m in a dispute with BG, over the last 10 months I’ve used 440m3 gas, so on my latest bill they are saying 440m3 equals 13,852kwh I can’t see how they are getting to this calculation. Is my maths correct ? 440m3 x 39.1 x 1.02264 / 3.6 = 4,887.0829 kWh Please help prove I’m not going mad
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crystal ball question ?
hi, My octopus fixed deal ends 21st august & have just been looking round for fixed offers. my electric is classed as very hi where as my gas useage is low for the size of my house. 11500 gas 6300 electric. Does anyone know of any decent offers about at the moment for fixed tarrifs & also heres the crystal ball question,…
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UW account taken by Octopus?
We were happy enough with Utility Warehouse for 15+ years, until I recently could not input our monthly readings on the UW app. I’m being presented with a page that asks me if I want to join UW energy? I can’t get out of this screen, so entered my readings on the UW automated phone line. UW say that my account has been…
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Variable Direct Debit
This discussion was created from comments split from: Octopus - Variable Direct debit.
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Energy debt
Hi, just wondered if any one can help me. My electricity and gas meters haven't been communicating with scottish power since I joined them a couple of years ago resulting in them estimating my bills. Long story short ive sent meter readings and now have a debt of nearly £1000. I am a single parent, and dont work as I look…
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Smart meters - automatic?
My first bill since smart meter installed. Correct me if I'm wrong, but isn't a smart meter meant to send readings automatically so you don't have too - for accuracte bills? :D Just checked the meters: Gas is 11 Electric is 204 :/
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Octopus Energy solar panel post-installation problems
Octopus Energy installed solar panels at my property on 24 February this year. Was told pre-installation that they would be contacting DNO, and then after installation applying for Export MPAN. This was supposed to take 2-4weeks. Contacted Octopus early April to get an update, to be told there was a problem their end - a…
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New build, 1st ever tenant, help me choose the right provider !!!
Hi team ! Just moved in to a brand new 1 bed with the wife - (new build block, 10 flats in total in the building) in London From what I found on Cheap Energy Club, the current supply is with Eon Current usage info is obvs wrong as no one has ever lived in the flat Also have no idea what our kw/h per year will be Trying to…
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Octopus keeps prices virtually the same from 1 July
I received an email from Octopus just 10 hours before the new prices came into effect. Instead of there being any reduction in my IOG tariff, the unit prices remained identical! A penny or so was shaved off the standing charge - giving a total reduction for the year of £7 on my electricity bill.Those who see a price drop…
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RTS, is long wave still transmitting?
I don't have a radio with long wave so I was wondering if the BBC are still transmitting radio four on its long wave frequency?
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EDF billing concerns
This discussion was created from comments split from: Edf energy reviews: Give your feedback.
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Economy 7????
I am 77 and a widow, and only just coping with leccy bills by using the "off-peak" hours of heating, then " heat the human" for the rest of the day. Just heard (from ALIENERGY) that the radio- controlled support for my ECONOMY 7 will be switched off on 31st March 2024. Told Octopus,my supplier, and they just said you need…
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Octopus IOG EV Charger issues
Hello,Our energy supplier is Octopus and we struggle to install an EV Charger. Initially we wanted to book the install through Octopus but they didn't give us a date so we didn't go ahead with them. I then had some quotes from installers but we've been told different information. Some electricians said they're are not…
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British Gas withholding final bill and over £4000 credit
I'm sure I'm not the only one but I feel compelled to share my frustrating experience with British Gas in a hope that someone can help me get this issue resolved. After closing my account, I’ve been left waiting an unreasonably long time for my final bill to be issued – all while British Gas continues to hold a significant…
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Utility Warehouse upped our DD
Hi, UW has upped our DD £317 a month for gas and electric from £200. We have been on a standard DD for our utilities and all of a sudden we are massively in debt, and now having to find another £117 to pay on top of everything else. Is there anything I can do to tell them to revert my DD? I’m phoning them tomorrow morning,…
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Outgoing Octopus errors and missing data.
I think I’m going down a rabbit hole and would really like to be saved before I make a complete idiot of myself. I recently received a credit for my Outgoing Octopus tariff. After checking all the data, I found several days were missing. I contacted Octopus and a few days later all the missing days export data showed up,…
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What Energy Price Drop ?
Not worth me changing - is it ?
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Rebel Energy
This is a "fun" one My Father had Solar Panels fitted in July 2024 (Nationwide Renewables) Part of the process was supposed to be a switch from BG to Octopus Before this could happen Rebel called by Father and had him transfer his supply to them Dad was registered on TPS - he should never have been called. Rebel spelt my…
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Standing Charge
My property is currently unoccupied and the bills are costly I cannot do much about the council tax. I am wondering whether there is a tariff or utility company that has low or no standing charge? As my bill is 98% standing charge. Utilita Energy requires a pre paid meter which I don't have/
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