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how to find a energy provider who offers variable DDs
Just that really. I want to have a variable DD but when I look on different providers' website there no indication to say they offer these. On the energy club comparison page there are some providers (i.e. Fuse) that say they only offer variable DDs but they are not necessarily ones I want to go with due to high exit fees…
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Heat network charges — £50/week for hot water in a new-build London flat. Is this normal?
Hi all, hoping for some advice as we're really struggling to get anywhere with our supplier. We recently moved into a 2-bed, 800 sq ft new-build flat in London (3 adults). We're on a communal heat network — one central boiler for the whole building (~27 flats), with an individual meter in our flat measuring our usage.…
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Desperately Need Help With Octopus Energy
Hi, I'm trying to help a friend of mine who is going through a horrendous time at the moment. She's recently escaped from an abusive relationship, which has caused a lot of issues, particularly financially. From what she's told me, one of her biggest problems is the amount that Octopus is charging on her pre-payment meter.…
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British Gas newspeak
My BG energy account was recently credited following a billing issue. Checking my last statement, the DDs I've paid since then, and the anticipated credit, the balance looks to be correct. However nowhere in the account (such as under payment history) is there a record of the credit. I will have to wait for my next…
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Octopus energy confusion
Hi everyone, I’m looking for advice on whether I should take my electricity supplier (Octopus Energy) to small claims court, or if there is another route I should take. I’m struggling to understand everything they’ve done, so I’d really appreciate some outside opinions. Background I have three Ombudsman decisions in my…
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EDF Large credit balance
Talk about having the worst days of your life..EDF for a long time have been showing a large credit balance of c£9k on my account. Every other month i would try and submit my meter readings. They would never get accepted on their portal. I would try and book in a smart meter installation but they failed to do that too. I…
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Octopus or Eon?
Moved into a new property Friday and the old supplier is Eon. Wanted to stick with British gas but they wanted an estimate of £300 a month. When researching the best deal, it was octopus who estimated £188 a month but have explained if the usage goes up or down then they will just adjust the direct debit. I’ve had a call…
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SOLAR PV SYSTEM WARRANTY
Not sure if i am posting on the correct board, i apologise if i have. Moved into a new build house last year with a solar energy system (no battery storage) The system was installed by ECO2SOLAR. ECO2SOLAR website states the following— “ What guarantees will my solar panels come with? Your solar system has a 12-month parts…
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British Gas final bill £3,845 after Ombudsman upheld my complaint — what next?
I moved into a new build flat in January 2023. A smart meter was already installed — no previous tenant had used it. I called British Gas to set up my account. They set my direct debit at around £30/month. I'll be honest: I had never paid energy bills before (previously lived with family), so when my DD was £30 and later…
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Northern Gas and Power.
I am looking for other people who have had a similar experience to my own. I was mis-sold a new energy and gas contract by Northern Gas and Power. Without wanting to go into too much detail on the matter. I was recently mis-sold a contract by Northern Gas and Power on one of their ‘blend and extend’ contracts. What I was…
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Rebel energy debt from rental property.
Our rental property was switched across to British Gas on 4th January 2024, by our estate agent then returned to octopus on 7th March 2024 whilst the property was vacant. We have recently received a demand for payment from rebel through our estate agent dated 2025. Both our estate agent and octopus have our details but…
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Suspect Holiday Park Owner is Inflating Utility Bills
Hello I am concerned that the owner of my holiday park may be inflating the unit prices charged for gas, electricity, and water. I have been unable to obtain copies of the original utility bills to verify whether the amounts charged to residents accurately reflect the costs incurred by him. I am also concerned about…
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Should decent off-peak electricity rates be available to everyone, not just EV owners?
I’ve recently been looking into energy tariffs while considering a home battery and possibly solar, and I’ve hit something that doesn’t quite sit right. From what I’ve read, only around 55% of UK households have a driveway — which effectively means access to an EV charger, and in turn, access to some of the best off-peak…
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Cheap Energy Club
just checked my tariff, but it seems the recent reduction in kWh hasn’t been updated for Fuse so double check before you take the plunge. In my case there doesn’t appear to any cheaper tariffs when using my new kWh price which is .2007p. Standing charge remains the same.
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SSEN Connections
A few years ago I requested my electric meter be moved. I lived in a farmhouse and the meter was in a barn belonging to someone else. I was initially told because I paid the bill for both meters it was my supply and moving the supply cable at a cost of 500 pounds. Paid it, then was told that I would have to install a…
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IHD help.
GGood Morning. I am with Fuse Energy. My smart meters have not worked since I joined them last summer. I eventually got them to agree to fit new meters which are now working. I have noticed that my IHD no longer works. When I contacted Fuse they said tough luck basically and that I don't need it as I can check things on…
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Cheap-rate electricity sounds great in theory, but how do people actually remember?
I get the idea of using electricity at the cheaper times, and in theory it makes total sense. But in real life I think the hardest part is just remembering at the right moment. It’s easy to say “run the washing machine later” or “wait until the cheaper period”, but day to day I think most people just forget or get busy.…
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Switching through comparison sites
Hi When switching through price comparison sites, should I expect to see an email from the new supplier acknowledging the switch and likewise one from the old supplier recognizing my intent to leave? I made a switch and had no communication from either suppliers so I don't know whether my switching request was successful…
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Octopus Go customers frustrated after being given less than two weeks' notice of energy price rises
Read the full story: Octopus Go customers frustrated after being given less than two weeks' notice of energy price rises – here's what's happened If you haven't already, join the forumto reply.
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Electricity Supplier Rewards for Customers
So who really cares about supplier rewards? There are just too many and I'm not sure they really 'reward' customers in the long term. Do you use them, are they the main reason to stay with a supplier and who are the best?
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.