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Credit balance refund and billing mistakes
I'm with one of the big energy suppliers, on a dual fuel dd standard rate, have been for about 5 years. At some point a few years back there was a misreading with my gas meter reading (must've been me, since I've not seen a meter reader in about 10 years). It was an over read, so I got billed for too much gas. Never…
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British Gas crazy change to direct debit
I'm just wondering if anyone else has experienced this crazy incompetence from British Gas electricity billing… My account was due to be slightly in debt so British Gas did a recalculation and put up my direct debit by over 30%. I didn't argue with that, even though it seemed a lot. They then changed by direct debit, just…
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Intelligent Octopus Go limiting cheap charging.
Octopus are limiting their off peak charging rates on Intelligent Go to 6 hours a day from January 2026. This will effectively be 42kwh max per day but Ohme chargers often lower the charge rate according to the grid thereby going over the 6 hours. Octopus are blaming Ohme, hopefully it will be resolved before the limit is…
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Utility Warehouse Economy 7 prices April 2026
Just ran a quote with UW to check the new prices from April. I was expecting a decrease in line with the price cap, but I received a shock! Currently on the value tariff my rates are: Day: 40.42p per kwh Night: 5.697p per kwy S/C: 53.535p per day I use 921kwh per year during the day and 5550kwh per year during the night,…
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EON next drivesmart V5.1 tariff pricing changed?
Hello everyone. I've had a hunt but cant find an answer so hopefully someone can help me. Please see a screenshot of my Tariff below. I was certain that my peak rate was around 28p per kwh and my off peak rate was 6.5p per kwh, I understand that rates were lowered recently due to government changes but this seems far too…
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Fixed rate Octopus
I am aware that Octopus now charge "early leaving fines" on fixed rate deals What concerns me - is what happens to tariffs - come August (I am on fixed August 2025 v3) ? Will we be offered a fixed rate deal then or is it worth investigating now ?
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British gas fixed - seem to have higher standing charge in april bill than Feb statement?
Hi, recently martin lewis advised everyone to fix and said: "•Plus, fix now, and unprecedentedly the rate you lock in at will be reduced on 1 April. This is because qovt is changing the underlying way energy bills work and moving some policy costs to general taxation. That reduces the elec & gas unit rates even for those…
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Aclara smart meter + Scottish Power + Off peak electric water heater immersion
Surprise there isn’t more awareness about this whole farce ongoing considering most flats in this area have no gas what so ever and are all hooked up with electric water heaters. Electric water heater supplies hot taps shower bath etc. It’s recommended to time the water boil between suppliers off peak cheap rates, and off…
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Octopus forecast electricity costs could increase 15% plus by 2030.
https://www.bbc.co.uk/news/articles/cg73vm8yzv2o/ three different takes on projected input of current policy - one biased more by Iran perhaps. "Another forecast, by energy supplier Octopus, suggests electricity bills could increase by at least 15% by 2030, with grid investments and other costs adding about £260-£300." And…
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Bright app, Glowmarkt download and export data
My smart meter measures both my electricity usage (import) and the export from my solar panels. When I look on the Bright app it will show me half-hourly data of both import and export. The same company responsible for the Bright app (Hildebrand) also lets me download my usage data from the Glowmarkt website. But the…
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Scottish Power faulty meter change
Hello, could anyone, please, tell me if prepay gas meter has to ran out of credit before it can be changed? I have an ancient meter, button of which became unresponsive, so I'm having trouble topping it up. I contacted Scottish Power to sort it out, but they refuse until I ran out of gas, which obviously, I don't want to.…
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Cheap Energy Club tarrif not available - why
Been a member of the cheap energy club for a while. I'm cuurently with Octopus on a monthly DD November 2024 v2 tarrif. According to the Cheap Energyu Club email, I should be eligible for the negotiated Octopus Energy 10 month fox but when I try and access it, I'm told I'm not eligible. Any idea why not? My Octopus account…
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SO energy
Has anyone had conversations with SO energy with regards to fixed tariff and the budget reductions from April 2026? I called them to clarify their position as I am considering tranfering to them to an EV tariff. I asked if I signed up to their fixed tariff would they reduce the tariff in April when the discounts apply. I…
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Cost of Repairing a Gas Leak, £600??
Hello all. Was 9 days without gas provision (no heating, hot water using immersion heater, no hob) due to a gas leak. Smell was coming from behind skirting in hallway (near gas meter which is just outside basement door). I tried to get my insurance (Privilege) or their associated Home Emergency service to at least do…
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A good reason to not recommend Givenergy - Charging for s/w
Just got an email stating that they are going to charge for the web portal and API. Can't comment until read on a better screen, but obviously that affects IOF . Bearing in mind their reputation is going hill fast I might have to look to jump ship .
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Intelligent Octopus Go
we have checked 🐙 bill breakdown for the last year and found we’ve been charged svt rate for time slots when our EV was charging and have proof of this from the OHME app. aware it’s a beta programme so not sure whether to pursue it and wondered if anyone on here has the same experience? It adds up to around £30 over the…
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Are Home Energy ok?
Home Energy appear to have the best rates for a Variable gas and electricity account. Has anyone here joined them> Are they reputable and safe to join?
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British Gas fixed rate and April 1st reductions
I have the fixed rate deal as below; Fixed Tariff Feb27 v8 Running from 4th of March 2026 until 3rd March 2027. I chatted with a British Gas advisor today and they said this was not included in the 1st of April reductions. Is this correct? Was it just variable tariffs? Maybe I should not have fixed when I did. But with the…
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Official MSE Free Solar Panel guide discussion
Hi all, We've written a new guide on Solar Panels to help if you're thinking of installing a solar panel system, and it'd be great to get MoneySavers' feedback. Please do share your experiences, any extra tips to help others and useful resources you've found along the way, as well as any points you'd add to the guide. Just…
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Octopus cheaper rate for batteries for small business
Hello,ive just been told by octopus that they have withdrawn the flux rate for charging batteries off peak due to the energy costs at the moment.This beggars the question, why should i invest in batteries if at the first sign of trouble the supplier withdraws the things they encourage to save money and reduce pressure on…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.