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Recommendations from low energy users
Hi! I've had my head in the sand for far too long since my zero SC tariff ended with BG some years ago. I use 800-900 Kwh/annum of gas & 800 Kwh/annum of electricity and currently don't have a smart meter (yes I know...) Is anyone in the MSEvers an equally low user and can recommend a good supplier and competitive tariff?…
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ESE Solar no longer providing Flexi-Orb or MCS certificates required for Octopus Feed In Tariff
Post sales, ESE are the most obstructive and unhelpful company I have ever had to deal with.Despite all the promises that getting on an Octopus Feed In Tariff would be straight forward, and their system was tailored for it. After seven months ESE will still not provide the required certification, and say they are not even…
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Economy 7 or Single Rate?
I'm really just hoping for some confirmation that my workings are correct. We're currently on Economy 7. Our day / night usage is roughly 50/50, 4700kWh day & 4700kWh night per year. The best Economy 7 rates I can find are Sainsburys Energy, 29.05p Day & 11.78p Night. As my usage is 50/50 I added them together and divided…
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Octopus customer service
Has their customer service deteriorated recently? I sent an email and have had to chase Octopus twice for a reply. It's the correct address as I get an auto acknowledgement.
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Best option for EV tariff
Hello, We're with Octopus and we had a fixed tariff until December 2025. Commuting to a new job pushed me to buy an electric car so I had to switch the Electricity tariff to Intelligent Octopus Go. This comes with a price because we have to pay more during the day and can't get another fixed tariff. What would be the best…
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Octopus Energy - has anyone recently taken a 12m fixed?
Afternoon all, Any help would be very much appreciated. On Friday 8th August, I logged onto my account and believe I was ‘offered’ a 12m fixed with unit prices of; 24.42p kwh Electricity and 5.7p kwh Gas. Both figures include VAT. Due to the on-line switch facility suffering a ‘technical glitch’ (so Octopus now tell me), I…
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Comparison sites say my meter is not Economy 7 but it is
I was persuaded by Scottish Power to fit a dual smart meter (SMETS2) that records daytime and nighttime (E7) readings. It does more than this. It activates a second power supply to a separate distribution panel for storage heaters when E7 starts and then switches it off when E7 stops. In our region this is 00:00-07:00 GMT.…
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Pre payment limit on EON meter
Hi , I advised my daughter to do what Martin Lewis advised for people on pre payment before the price increase, she put £200 on her top up key, she already had £57 on the meter, when she went to put the £200 on the meter it wouldn't accept it, it turns out that EON has a limit of £249 on the meter, so she has lost out on…
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Back billing
Hello everyone I really need you advice i had a dispute with EDF reference to how much energy I was paying 2017-2019 they refused to let me have the meter checked .. it turned out that they were charging me economy 7 tariff although I didn’t have a economy meter so I was paying nearly double to what I should have . due to…
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No data on previously working Octopus Mini
Sometime this morning my Octopus Mini stopped connecting to my iphone. The light on the mini is white, the message on the app is "Nothing here yet", as though the mini has just been set up. Has anybody else had this and how did you cure it? I'm reluctant to try and reboot, as when we moved broadband and I had to re-connect…
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Cheap Energy Club – Missing/incorrect address when entering postcode
Hi all, I’ve used the Cheap Energy Club for years without issue, but I’ve just come across a technical fault with the address lookup. When I enter my postcode, one flat in my building (mine) doesn’t appear in the results. Instead, the system shows a completely different property further up the street with another postcode.…
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Energy Saving Grants for rental not on benefits
Hi I am a tenant living in a house which could do with some energy improvements. However our household income is above £35,000 a year and we are not on any benefits or have any children. So is there a scheme which can help up with a grant for say loft insulation, solid wall insulation or new boiler?
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My Cheap Energy Club email exchange - no clear answers, just more confusion.
Here is the short email exchange I had with MSE energyclub regarding the BG Collective NOV26 tariff before they stopped responding. TLDR: MSE team claim the British Gas Collective NOV26 deal is available to existing BG customers, but not for gas-only switches. Obviously that's not consistent with what most of us are…
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Buying neighbour's garage, change electric
We are thinking of buying our neighbour's garage, we already rent it. The garage is outside their garden and across the private road from us. It has electric which the current owner pays. Is there a way for us to keep the electric but maybe put in a new meter so we are billed? We need electric for light, trickle charge of…
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new octopus 14mth fix
i see another new 14 month fix is out on octopus gas is again cheaper also electric SC has came down a lot also price per unit is down so worth checking it out
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Unable to switch, Collective Nov26 tariff
When I follow the instructions and log in to my CEC account, this tariff doesn't appear in the list despite my being eligible (pay by DD, CEC member). How can I sign up for this tariff?
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Access to smart comms hub for gas suppliers.
My smart gas meter readings stopped working in August '24. At that time I was contracted to Octopus energy for both gas and electric supply. Octopus had installed the smart meters for both. I asked them to fix it but nothing happened so I sent gas readings via the app. In January I moved my electricity contract to…
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Octopus' recommended monthly direct debit amount - take care
Apologies if this has been covered before, but my understanding is that a fixed amount DD with an energy provider evens out periods of credit in the summer against those winter months when you are likely to move into a temporary debt position. I am an Octopus customer and regularly use their online balance projection to…
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Cheap Energy Club and switching between BG tariffs
I am with British Gas on a tariff which will on October 3rd. If I switch to another BG tariff before then using the MSE Cheap Energy Club, will I be charged the Exit fee by BG?
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Cheap Energy Club tarrif not available - why
Been a member of the cheap energy club for a while. I'm cuurently with Octopus on a monthly DD November 2024 v2 tarrif. According to the Cheap Energyu Club email, I should be eligible for the negotiated Octopus Energy 10 month fox but when I try and access it, I'm told I'm not eligible. Any idea why not? My Octopus account…
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