MSE Price Comparison Quote Unattainable

[Deleted User]

Did price comparison on Sunday, entered exact energy usage:

Elec: 2,058 kWh

Gas: 13,699 kWh

MSE site gives me this:

MSE site says can't give you the deal directly go to supplier website. Clicked the button to go to supplier website.

Enter my details on supplier website, everything identical, Octopus gives me this (not 5 minutes later):

Called Octopus this morning to ask if they can honour the MSE deal. Requotes me at £174 a month on standard variable rate.

Through our conversation reveals that he can see my earlier quote of £161 and can honour that price.

Has "no idea where MSE gets their figures from" and "no, we cannot offer those rates".

Obviously it's a variable rate so it will go up anyway, but would be good if we could at least start from the same baseline.

QrizB

Has "no idea where MSE gets their figures from" and "no, we cannot offer those rates".

It looks to me as though MSE have mapped your address to the the wrong region.

Which region are you in? Are you near the edge of it?

[Deleted User]

Ok makes sense. If they want to get in touch privately I'll let them know. Thanks.

MSE_ForumTeam5

You might want to drop an email to energyclub@moneysavingexpert.com as they are best placed to help with this.

(We'll also drop you an email about your forum account so please look out for that.)

molerat

I think the simple answer is that MSE are quoting the current Jul 26 cap prices and Octopus the Oct 26 cap prices. That is what I see when I compare the two sites.