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Refund from Igloo energy/e-on next

Roastdinners
Roastdinners Posts: 22 Forumite
Part of the Furniture 10 Posts
I received a letter in Nov 2021 from eon next saying they were appointed by Ofgem to take on Igloo energy supply customers. They advised that i had a final credit balance of £18.64. I have emailed them (eon) several times and they say that im not owed any funds. I have it in writing and have sent them the letter but their customer services is horrendous. How else can i get this money back? (its more than principle now rather than the amount).
Thanks
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