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OVO Migration and Backbilling HELL
Hi Guys, looking to see if anyone else experienced the same issue and had this resolved or are still battling this. I was with SSE and had no issues but in 2022 was told my account would be migrating over to OVO, I didn't seem to have a choice in the matter. I was told my Gas account was migrated in November 2022 but my…
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COMPARISON
Current deal with BG ends 1 Sep. Doing a comparison via quidco compare (both with BG) it comes up with: Current Gas (A) Fixed Tariff 14M v1 Unit rate 6.028p kWh SC 23.315p per day Projected cost: £980 New Deal Gas (B) Fixed Tariff v77 Unit rate 6.137p kWh SC 25.409p per day Projected Cost £962 If new unit rate and SC are…
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Retrospective changing of tariff on Heat Network
Hello, We are leaseholders and our energy is provided by a Heat Network by With Energy, who are part of Pinnacle Power. Our apartments are managed by the management agent Rendall and Rittner. Myself and approximately 600 other leaseholders received the following in a communication from With Energy on 28th April 2023:…
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Making a formal complaint to EDF about smart meter position
I've had electric and gas smart meters fitted by EDF to benefit from a fixed price deal and avoid future meter reading hassle. The gas meter is at the back of the cupboard and because it has an LCD display it now can't be manually read as you can't read the numbers from an angle. Whilst the meter readings are now…
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Does Ovo use CashOut?
This morning I received two text messages from CashOut. One for a £100 voucher and the other for a £50 voucher. I’d never heard of CashOut before, but it seems to be a legit company. I’m not sure why I’m receiving £150, but the links in the text suggest it might be from Ovo. I had an account with Ovo at my previous…
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EON overbilling help
Hi all, I hope someone has experience and/or advice on this - I don’t know what else to do. I all but moved out of my flat 6 months ago (only stayed overnight 3 times since then) as I also had a lease on a new property in a different city for work. I expected my energy usage/bills to be next to nothing for the past 6…
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Scottish power closed account.
Hi. on the 4th of July ‘25 I signed into the Scottish power app to make sure my monthly payments (electricity) were meeting usage, and that I still had a bit of an ‘in credit’ balance to cover the winter. ‘Account closed. Your refund is being processed.’ Yes, they closed my account, just like that. No contact, no warning.…
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OvO billing (hfc vs m^3.... I think)
Be grateful if someone could chime in and check my math here. I woke up this morning to an email advising hat due to an error on OvO's side I was £454.27 in debt and that I should call on Monday to discuss a repayment plan. there was then a second email advising that they have initiated a meter reading dispute. I had both…
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Incorrect Electricity Meter Readings
I recently had my electricity meter switched to a smart meter and the engineer mixed up the peak & off peak readings and I was charged £425 instead of £149. I believe I should have a refund of £276. However Octopus only refunded me £149 because they said I had previous credits on my account. These credits relate to when…
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Challenging an EPC
Had an EPC done in 2004 rated 50 points. House is on market so just had a new one done - rated 44 points, this is despite us adding cavity wall insulation to c. 25% of the wall area and installing a big solar set up 2 years ago which means we are now net exporters of c.1500 kWh per annum and our oil consumption has fallen…
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Better to fix for 12 or 24 months?
Hello everyone, I recently did an energy tariff comparison via the tool on MSE. The result I got suggested that I should stay with my current provider, but switch to one of their fixed tariffs. There are 2 on offer, either fixing for 12 or 24 months. The difference in price is only £1/month. My feeling is that fixing for…
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Moving home tried to switch energy supplier
I have just bought a new house and I wanted to switch my energy supplier to Octopus. The existing supplier raised an "objection". What process do I need t follow here? Do I have to sign up with the existing supplier first and only then I can ask to switch?
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Report EDF to Ofgem for systematic breach of supply licence condition
Hello. Under SLC14, energy suppliers are allowed to block a customer's switch away to another supplier when they have issued the customer with a written demand for payment and payment remains overdue 28 days or more since the written payment demand was issued. EDF are breaching SLC14 by objecting to a customer switching to…
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Variable DD
I had a smart meter installed on 1st May - prior to this i submitted monthly readings on the same day each month - received a bill 2/3 days later with the amount being taken about 10 days later on same date more or less - this worked perfectly up until the sm meter was installed - I had to have one as my old was one of the…
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Debt Collection letter from Shakespeare Martineau
Hi I recently received a collection letter from Shakespeare Martineau claiming that I owed OVO £6,627 for an address I lived at a couple of years ago. I've never been a customer of OVO (they did supply that address but the customer was my housemate and he's still with OVO and has evidence that the account was transferred…
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Crossed Smart Meter
Has anyone been the unfortunate position of having a "crossed meter"? This is where a different set of smart meter equipment identifiers (GUIDs) than the ones you physically have have been assigned to your property or MPAN. I've been in this position since October when a couple of weeks previously I had to have a…
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Viessmann 200-W Gas Boiler - The most efficient boiler sold in the UK?
Greetings all, Thought I'd share the real world before/ after consumption data from our household after we replaced our 5 year old Worcester Bosch Greenstar with a Viessmann 200-W System boiler. In a nutshell, we are consuming ~31% less gas YoY with the only other variable being the replacement of our large K22 radiators…
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EDF Internal Switch Fee
Hi Just wondering if anyone has recent success of having the fee being waived for an EDF internal switch? Cheers
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Advice Needed – Second EV Charger + Tesla Powerwall 3 + Garage Setup + heat pump
Hi all, I’m planning to install a second EV charger and possibly a Tesla Powerwall 3 and heat pump and would really appreciate advice on how best to approach the setup. I’ve already had one quote, but I’m getting mixed messages from different electricians, so I want to sanity-check everything before I proceed. 🏠 Current…
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Scottish Power back billing
Hi, newbie here. I need help. Long story short, I've been trying to get a final bill from Scottish Power for 12 months. I was with them for nine years and left this year due to direct debit costs being too high. I'd never had a problem with them until I requested back billing as I was showing a large amount of credit. Fast…
For questions about water supply to your home.
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Most recent: Help! Water bill increased to £117 by MattMattMattUK
22 September at 11:10AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.