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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Single Person Water discount by Cardew 13 July at 9:39AM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: BUS Scheme likely to extend to Air to Air Heat Pumps :) by The_Green_Hornet Today at 10:09AM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

octopus energy 'representatives' houding me to get a smart meter
Hello, can anyone advise on the following I am a customer of octopus energy (moved over when my supplier ‘bulb’ went bust) They have been contacting me to get a electric smart meter fitted as my current rts meter wont work properly after the rts signal is switched off. I didn’t believe my meter was of the rts type and…
Fixed deal ending ... wait for the July price cap announcement?
My current fixed deal with OFTM ends on 23/06/2025. I'm almost in the 50 days no penalty window however should I switch now do it now or wait to see if there will be cheaper fixed deals available when the reduced July price cap annoucement happens on the 27th May 2025? Crystal ball gazing I know but I was wondering if…
Utility Warehouse back bill and bill hike
Ok, so where to begin with this….. Up until the end of 2024, my gas and electricity bills were on average 145.00 a month which I have been advised is right for our size house and the amount of people in it. At the end of December, I received a back bill of about 2800.00 completely out of the blue from utility Warehouse! I…
Cheap energy club why use it
It doesn’t make sense e.g. today’s email Latest predictions down 8.2-9.0% ok, graph shows down 5-6% , what a shambles.
bye octopus
well ive now left octopus been with octopus 18 months or so but with cheaper tariffs on the market and octopus not budging ive now blinked and safe safeguarding myself till sept 26 and cheaper than my current rates and with zero exit fees ive got nothing to lose apart from my free weekly coffee from greggs which i can live…
OutFox quote
Hi all, Apologies in advance for a likely quite naive/thicko post. Having moved into my first property recently, I used the comparison tool and identified OutFoxTheMarket as having the cheapest deal (Fix'd Dual May25 12M v3.0). In rushing to get set-up I inputted inaccurate predicted annual usage information and the…
EON Next switching tariffs at EON Next itself, not moving to another supplier.
I'm getting conflicting advice. Our fixed tariff at EON (Next) has a £50 exit fee per fuel if we move to another supplier (fair enough), but it's not clear if it's free to move to another other tariff at EON Next itself. Asked online chat person at EON and was told I would be charged unless I was at the end (or within the…
Edf essential 1yr may25 ending octpus or bg
Hi Just seen deal on latest email for bg fix 12 month deal which made me go have a look on the energy club. I entered my expected gas (12761kwh) and electricity (3925.1) readings expecting the bg one to be top but I see that Bg has following £165 /mth £1,985 /yr Ovo energy 1yr fixed + boiler £163 /mth £1,960 /yr Based on…
Energy Refund
I have contacted Britih Gas three times to request a refund on my account. I am £1045 in credit and they have given me a different excuse each time. I cannot claim a refund 3 days before my next payment and 3 days after the payment is confirmed. Now they are saying my account as to be checked by their billing department…
Octopus to EDF advice
Hi All, I am on the Octopus 15M Fixed September 2024 v1 tariff, but checked the Energy Club options today and it says that a few are around the same amount cheaper. The MSE British Gas deal is one, but this EDF Simply Fixed Direct Aug26 is about the same - plus it has no exit fees and I think I can get £50 cashback via Top…
Giving up my Economy 10 meter
We have an RTS meter which needs replacing Our heating is an electric boiler with radiators. We also have a log burner and use about 3,500 kw of electric a year - 2300 on night and 1200 on day. After a lot of phone calls, spread sheets and discussion, we have decided to have our Economy 10 meter replaced with a single rate…
In the event of a power outage like Spain.......
Would gas still be available or would the lack of working meter electrics kill gas? Also does gas need pumps to get it though the mains pipes?
Smart Meter
I have been told by my utilities company that my electric meter certification is coming to an end and to book for a smart meter to be installed. I have never heard of this before and can't seem to find out when and if it is due to expire, i have looed on the national database but it just says it come under scottish power,…
Smart meters
My granddaughter lives on a council estate recently built. She noticed she was being charged for electric when not at home. She's just been told that she is paying for another house and is out of pocket! She can't afford it. She lives at (Removed by Forum Team). Please help. All estate could be similarly affected Please…
Can you switch from one Outfox Fix to another Outfox Fix without paying Early Exit Fee?
Or is it just the same, ie, you have to pay the fee
Bill for out of contract business electricity rates on residential rented apartment
Let me “briefly” outline the situation. I don't think there's anything I can do but thought I'd asked here. * I have moved out of my home for a short period for personal reasons and moved into a rented small aprtment that is powered by electricity only * Letting agent told me who the energy provider was and that I was free…
MSE Cheap Energy Club cash back
I last month transferred my energy supplier from EON to British Gas and am entitled to received the Cheap Energy club cash back which should be in my bank account after 3 months or so. Today I received email from the cheap energy club about a new fixed tariff offer "blagged" with British Gas savings of which include a cash…
Cashback and credit search - Cheap Energy Club
Hi, If I switch between tariffs with British Gas using the Cheap Energy Club, will a credit search be performed on me? Also, will I still be eligible for the £20 cashback? Thanks,
British Gas Deemed Contract Bill of 5 years
I purchased a small area of land next to a property that I own. It had been unused for several years, was very overgrown and contained a small derelict outbuilding. At the time of purchase I was unaware that there was an electricity supply and as I did not require a supply did not look into this any further. Fast forward…
Switch without customer's knowledge
I helped my neighbour when he decided to switch his gas supply to Eon. British Gas retentions phoned him the same day with an offer of a cash incentive to stay with them. They explained how he should cancel the switch, and we thought everything was OK, once he'd done that. He had a letter today saying that his meter…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Energy

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