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Boiler Replacement on low income
Hi everyone, I would like some advice. I have a an old boiler a Potterton Performa 28, it's 19 years old, it's broken, I have no hot water and virtually no heating, I've tried to have it repaired but the last engineer said repair impossible due to cannot get parts and even if so it would be beyond economical repair and…
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Are New Customers Offered Lower Introductory Energy Tariffs Unavailable To Existing Customers?
Sorry if this has been asked before. The last time I used this website was before the Covid 19 pandemic, and the UK energy market wasn't quite as rubbish then as it is now. I'm an existing customer whose fixed dual-energy tariff is ending soon. I used the MSE Cheap Energy calculator and found a cheaper fixed tariff from my…
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Octopus gas Tracker billing error ?
Hello All,my first post so be gentle! I am enjoying the savings of being on the Octopus Tracker Tariff but I have a question? I have turned off all my gas appliances for 3 and 4 consecutive days in April and May.This is shown as no consumption on these days on the Octopus website in my energy dashboard.So I would say that…
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Silly question time regards smart meters
Just noticed that a little over 3 weeks ago my Octopus fixed deal ended & I went on to one of their flexible deals. So time to start looking whether it's 1) best to stay with them or move and 2) stay flexible or fixed. While I was on the fixed deal I had them install a smart meter. Should I find that it's best for me to…
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New British gas customer ?
Hi Thanks for reading. I just moved into a new house and got a letter from british gas declaring themselves as my energy provider, giving me an account number, and saying i should call them to set up an accountCan they do this, can they force their services onto meI am however shopping around for an energy supplier and…
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Faulty electric Smart Meter? or something more at play?....
Hello, This is my first post, I will try and keep it short and to the point! And I hope I'm on the right board... Switched to Octopus in September 2023. We have a 1st gen electric smart meter, 8+ years old. Annual kWh usage since switching: 25 Sep 2023 - 31 Dec 2023 = 6,633.623kWh 1 Jan 2024 - 31 Dec 2024 = 20,693.869kWh 1…
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Is it possible to “Crystal Ball” The Price Cap?
For those who have been following this space for a while and have developed an intuition for the numbers, could you please help me make this choice? Octopus’s Snug Octopus(E7 tariff) currently offers: Night Rate: 9p Day Rate: 31.27p Standing Charge: 44.78p These prices will surely change every 3 months for the next 12…
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S Power issues
Hi All, Help please :) Moved into my new home (as owner) in mid June, phoned Scot Power that day to close old account and set up new one. In a nutshell, was old a few weeks later that due to a Scot Power error I had to start again and set up a new account (new acct no.) all over again. Then was later told that hadn't…
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Poor advice from MSE...
I recently moved rented properties and planned to go with Octopus for my energy provider but MSE advised i go with SO energy. My bill has gone from £49 to a painful £113, baring in mind the flat is tiny, we are barely there and do not use much energy (we do not have a TV, do not WFH, do not game etc). It seems unreasonable…
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Octopus Smart Meter issue
I tried to change tariff to Octopus Snug but it wouldn't let me and I was told that it was because they didn't think the meter had alcs. They said they would investigate and asked me to send a picture of the meter they themselves installed in 2023 and also asked how the storage radiators worked. They've now come back and…
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who owns the smart meters and will i be charged for it if i move providers
British Gas have just replaced my smart meter as the previous one stopped sending the info 2 months ago. I am looking to change from them but not sure if they will charge me for the meter as it was just installed - i did go onto the BG chat but was over 90 in the queue.
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Refund of credit
Has anyone had a full refund of credit from British gas and how did you manage it
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BW legal , Threating to taking me to court
So, BW has sent me a notice to pay British gas bill of 1700 that I didn't use. I never was British gas customer before February this year. I lived in a room for a two three months that was above a shop. I used to pay 200 pound a month that included the rent and energy bills as well and I shared the room with another…
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ECO4 GBIS via a Consumer Rights
I've had a leaflet from a company called Consumer Rights, based in Wales, who claim to be able to advise on energy grants and funding via my local council. Because of their name they're difficult to Google and I'm concerned about scams, the council have responded to my query with an unhelpful "We dont know if this is a…
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Query on using uSwitch to go from Octopus to Fuse
So my elderly mother uses Octopus and wants cheaper electricity (and gas). I did a uSwitch for her and cheapest seems to be "Fuse fixed 13 months", providing you don't want to exit. Octopus doesn't have an exit fee, so I want to move her across, here are my questions (I realise you may not be able to help with…
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EDF energy bill after 1 year of not being with them
Hi everyone I switched from Edf to octopus last year. I haven't had a single bit of correspondence since August 2024 from EDF UNTIL 22nd August 2025 I received an email with my energy bill? I read it as my new balance is £0 today I have received the letter (bottom pic) asking for payment? I am very worried this has come…
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Tomato Energy - is it going to fold
Tomato Energy - is it going to fold? Do I need to abandon ship or wait and see if it survives following the Order that it has been served with by OFGEM.
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How do I use this Electricity Smart Card?
Hi all This might sound daft initially but all will be revealed. So, I have recently purchased a house that requires total renovation. The previous tenant left me a bag of door keys, a Gas top up card and an Electric top up card. So, the lads demolishing the house told me that the lights had gone out today. So, I gave one…
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Dimplex Quantum Storage Heater - Hot Casing
I have recently had 7 of these rads installed. They are supposed to be high retention and to quote dimplex. "The extra insulation also keep the outside of the heater cool when not in use " I have charged one up for the last 3 nights at the default temperature of 21 degrees. The charging stops at 7am. I turned the…
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Radio Teleswitch Replacement and tariffs
Hello, just looking for some advice. 4 months on from EDF trying and failing to swap my rts meter for a smart alternative I’m now embroiled in a ‘discussion’ about tariffs and rates. Having been on both a standard variable rate and standard off peak since forever I’m told that I must have an E7 tariff which will mean I’m…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.