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Energy supplier wanting to replace 'expired' meter
My supplier claims my electricity meter has expired and they have a legal obligation to replace both it and my gas meter with a smart meter. Coincidentally they have just decided to merge my separate electricity and gas accounts a week before this occurred. Do I have to accept a smart meter as a replacement (apparently…
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Dimplex and British Gas create new tariff for Dimplex Quantum Storage heaters
Noticed this yesterday - Dimplex and BG have created a new tariff for owners of Dimplex Quantum storage heaters. BG manage the charging times of the storage heaters via the Dimplex Hub. Looks like they are aggregating Quantum useage into a demand side balancing mechanism /auction via software developed by BG. Offers 7hrs…
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British Gas boiler service plan rip-off
British Gas have found a new way to rip customers off... sign people up to an "annual" boiler service plan, but then leave 18 months between services, which is not "annual" in any reasonable sense of the word. We made the mistake of signing up to this for another year in August, despite a huge price hike. We have been with…
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Outfox Energy
Switched from Tomato Energy on the 1st July main reason was the price. First impressions wasn't good as struggled to submit meter reading and new website seemed flaky. Since then no problems DD for £67 was taken on the 4th, meter reading easily submitted on the 31st. On the 2nd I have my bill for £66.87 and everything…
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Electricity meter impersonating a Norwegian Blue
L&G 470 smart meter fitted by Eon.Next a few years back. Have been with Octopus for about 18 months now. Last automated bill in July was just for gas, which alerted me to a possible problem with the electricity meter. Took a manual reading, and submitted it straight away (triggering a bill).Have emailed and telephoned…
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Redundant electricity meter and standing charges
An engineer advised today that our redundant electricity meter, which I religious send zero readings for each month, still incurs a standing charge. The utility company accepts that it and its predecessors have been aware of this for more than ten years (with monthly reminders) and have offered no advice, just taken the…
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Back Billing clarification
My MIL is seriously sight impaired and on the priority register. Her supplier is Sainsbury's (EON-Next). She has not had her (dumb) electricity meter read for 500 days. She has had estimated readings and has paid a monthly direct debit. EON have been told on multiple occasions that she lives alone, is unable to read the…
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Octopus EV Smart Charger — Misleading Compatibility Info and Incomplete Resolution
In 2021, I paid Octopus Energy £545 for a smart EV charger installation so I could use their Intelligent tariff. Octopus told me the charger would be compatible with my car — a 2015 VW Golf GTE Advance — and even now in 2025, their website still says it is. However, the manufacturer confirmed that the car is not compatible…
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Incorrect meter readings for 2+ years.
After a little advice re our electric bill, with Octopus. For context, we moved in November 2023, the previous owner of the house was with Octopus, and we chose to stay with them. (There is a sticker on our meter saying they fitted our meter Jan 2021.). When we moved in my partner rang to sort out the gas and electric,…
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Smart meter advice
Can anyone please offer some advice on the type of smart meter that would be suitable for my property which is an apartment, my meter is located inside a communal cupboard along side other residents meters so room is limited for wiring. I am looking to have one that supports tou tariffs, I already have a multi rate meter…
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edf gas
hi all, question for anyone on edf normally i allow the smart side of the meter to send my readings on both gas and electric and both gas and electric are always on the same bill but today i have received my bill, and no gas section on the bill should i send a actual reading to generate a gas bill or leave it to be added…
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Incorrect meter reading
Hi all BG have been using incorrect estimated meter readings to generate a bill, as in my old analog gas meter reads 445670 however BG have been using 04456.0 this has been going on for over a year obviously if I tell them them this would make my bill in the region of £40,000 any suggestions how to resolve this thanks
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New to home working - utility supplier quandary
Hi, I will be working from home from mid September and am due to renew my energy supplier contract at the start of the month. I'm conscious my daytime consumption will significantly increase. Does anyone have any advice on which suppliers are best for home workers? Many thanks
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Economy 7 Smart Meter Installation Error
Hi Everyone Has anyone else had issues having new smart meter installed due to the Radio Teleswitch Service cancellation? Just for back ground; Octopus Energy installed new smart meter on the 21st October 2024, supposedly for duel tariff Economy 7. The engineer only rewired the main meters for single tariff, meaning the…
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Help with British Gas PAYG
Hi all! At the start of July I had my electric PAYG meter stop working and when the enginer came out he swapped both that and my gas over to a more modern system. since then I have been on the phone to them at least once a week with multiple failed call outs also trying to get this fixed as my gas is no longer topping up…
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FIT meter gives strange readings; installer gone bust!
In January 2024, I had a battery installed to work with the solar panels I already had (January 2012). This required a new meter and I have submitted manually the three meter readings required since, to E.On. They recently asked for a photo of the meter readings to verify my entries and have said that the readings are…
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Heating advice for my house in Greece
This discussion was created from comments split from: Fischer Storage Heaters.
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Move from Economy 7?
Hi all, I am looking at getting Octopus to install a smart meter and was querying if it would be worth moving from E7 to a regular tariff. 4 bed detached property. We have had many years on E7 - £173 per month with Octopus. We have a hot water cylinder tank which is programmed to heat up during the night - the tank powers…
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Condensing Boiler temprature
Hi, We have vaillant eco tech plus condensing bioler with a hot water cylendir. Max operating temp for heating is 68 degree. Last night heating was on at full temp for 4 hours and it used 4 cubic meter of gas (£2.81 cost). I have seen lots online that condencing bioler can be more effcient if used on proper temp. My…
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Anyone heard of HomeEnergy?
I'm with Octopus in a 3-bed semi. I was lucky enough to sign up for fixed dual fuel for 2 years in June 21. So this ends in 4 days time. I hardly use any gas at all ever. I won't be using much LX either until it gets cold in September. Most comparison sites appear to have decided to give up. Weird. However, I found one…
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