Energy

Hi all, I was transferred to Octopus Enery when Avro ceased trading last year. I have since had a notification fro Credit Karma that my score had declined. I logged in to find out why and it is because Octopus Energy have set up a new account and are reporting payment history etc as though it is a credit account. I have…

This is the fourth time this year octopus have "forgotten" to credit my bill with solar export. Every time, lots of apologies but they continue to repeat the mistake. I've worked in IT on utility billing systems for many years. This should not continue to happen, and if it's happening to me, it's happening to others. If…

Previously when switching suppliers, I’ve just arranged for it to happen ASAP. However, I’ve been on a great fixed term with E-On that runs to the 30th September this year. I’m doing the dance again now to see what reasonable fixes to jump on, and there is the Fuse Aug 18m v3 which suits me perfectly as a quite low fuel…

I'm new here, so please be gentle :-) I have searched, but couldn't find an answer - hopefully someone here can tell me. My current Eon tariff is about to end so I'm looking at options. If I were to stay with Eon, I'd probably go for the 'Next Fixed 12m v150' or the 'Next Secure Fixed 12m v88'. Eon's estimated monthly cost…

My daughter moved in to temporary accommodation and her support worker set up an account for gas and electric with OVO on the simpler energy tariff which is £98.71 a month but we don't know why she choose this tariff so would anyone know why she choose this tariff as £98.71 a month seems a lot. The first payment of £98.71…

Got a decent deal with UW a few years ago, as long as i had smart meters fitted. I did some research and as my gas meter is in the basement and appx 20+ meters from the electric meter it wouldn't send the data. So they fitted the meter anyway, and sure enough it doesn't work. I'm looking for a new supplier, and a lot of…

https://www.neso.energy/document/385526/download

Gday all I am with Eon next and my tariff ends soon MSE energy club shows "Next Fixed 24m Exclusive v3" - nearest Eon tariff on their site is " Next Fixed 24m v52" which is dearer. So my question is can I safely pick the tariff using the energy club? (don't want duplicate eon accounts and DDs) Thanks in anticipation

Hi all - I’m not sure whether we can actually do anything about this, but at least if not this might be a lesson for anyone else who is with British Gas! I had an email to say my fixed rate tariff ends early September, so out of curiosity I logged into my British Gas account to see how things were. I get an email every…

We have been with Eon for a few years and were happy with their tariffs for SEG and EV overnight charging. Now they have more than halved the proposed SEG we are not! However, I can't seem to find an easy way to compare energy tariffs when you want to include having an EV (so cheaper overnight electricity pricing) and…

I'm currently with Octopus and they got me to switch but I'm going to use the 14 day cooling off period to look into the prices. When I do the price comparison on this website Fuse comes out cheapest. Maybe I should switch to them instead?

To keep things simple I'm going to round all numbers here. I spend £600/ year on electricity including standing charges. That's £50/ month. Every year though my company contacts me at this time of year and says "we're reducing your bill to £20/ month" because you've used less energy over the summer. If do nothing... they…

Back in May this year I noticed that my balance with BG was £3,500 in credit, intrigued I checked my May statement and it indeed said my electricity account was that much in credit. I checked the statement and noticed that the readings didn't look right, so we took a meter reading. In the meantime I noticed that the bill…

Three-hour rolling blackouts can be implemented from this week. Too bad if you need to call 999 on your digital landline, it won't work. And relying on your mobile may give you a false sense of security - it may not work if your local mast is knocked out by the same outage and doesn’t have battery backup. Choose the time…

I’m currently with Octopus on the standard tariff (no fix). I recently applied to the government warm home and it looks like I’ve qualified for solar panels, the installer is doing an “Aspestos survey” in a couple of weeks, and if all ok (should be) they will book a date for installation. Before all this started, I did…

I'm getting emails reminding me to change tariff. I've already done so but I cannot change my details in the CEC page. I select my new tariff, alter the date of expiry but when I return to the Home page no change has been made. What might I be doing wrong?

Dear all I just wanted to give some feed back on the terrible service we have had this Christmas from 24/7 Home Rescue. Firstly, they are not 24/7 - whist you can make a claim with the engineering company they outsource their work to, you can't actually speak to them directly because they are closed until 5 January 2015!…

My Octopus tracker tariff is coming to the end of contract (electricity only). Octopus have notified me and said that I will then automatically go on to their Flexible Octopus tariff at Unit rate: 26.33p / kWh - Standing charge: 54.55p / day. What should I do, are there any better electricity tariffs around?

Is anyone else still having problems with getting their quarterly FiT payments from EonNEXT since npower transferred their FiT scheme to them? EonNEXT seem to be in chaos about who is a member of the transferred FiT scheme. They owe me well over £1000 for solar-generated power and still haven't processed my September…

Is anyone else having totally rogue readings with their actual smart meter? My son averages 30p actual usage per day during the summer months as the only gas appliance is his cooker hob which he barely uses. During the last 2 months and after an 'upgrade' to his previous smart meter the daily usage is totally erratic some…