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Octopus bill incorrect AGAIN
This is the fourth time this year octopus have "forgotten" to credit my bill with solar export. Every time, lots of apologies but they continue to repeat the mistake.
I've worked in IT on utility billing systems for many years. This should not continue to happen, and if it's happening to me, it's happening to others.
If you have solar and export excess energy always check your bills!!
Comments
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Is your smart meter sending your export figures reliably?
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Yes. I can see the exact figure I'm owed on the Octopus app
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It's likely a hiccup with their system from your account moving over to Market-wide Half-Hourly Settlement - Google what that is if you wish.
I had the exact same issue with mine, something to do with the export showing as de-energised on their system so the export reads wouldn't be credited automatically.
I had 2 different agents credit my export readings before the 3rd actually fixed the root cause - Get in contact with them and get a complaint raised and you'll get it sorted.1 -
I had the opposite problem when my solar went live. They were crediting the export but for some reason it borked the imports, which had been working flawlessly for years. I think that took two pokes with a stick to resolve.
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This is the fourth time this year octopus have "forgotten" to credit my bill with solar export. Every time, lots of apologies but they continue to repeat the mistake.
I'm another who had the same problem in March through June this year. July seems to go through automatically and I won't know about August for a couple more weeks.
It's likely a hiccup with their system from your account moving over to Market-wide Half-Hourly Settlement
That was my understanding, too.
N. Hampshire, he/him. Octopus Intelligent Go elec / Fuse gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Ecoflow Stream, Best kettle :-)
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 37 MWh generated, long-term average 2.6 Os.0 -
A hiccup or two with EDF as well.
I had been providing manual reads until a system was generated in February - not in May when EDF asked for a read. Waiting now for August
Never pay on an estimated bill. Always read and understand your bill0
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