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Compensation offer
I have had problems with my new smart electricity meter for the last 10 months which the supplier was aware of but hadn't resolved. This has now resulted in a new bill for an £500 as they had just been estimating for the 10 months. I called them and a complaint was raised. I received an email yesterday offering full…
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Energy supply unlooping for EV
Hey all, apologies if this is the wrong forum area. I have made a purchase through octopus for an EV charger. Having received a timescale I then put my order in for a lease car. However I initially received an email from National grid saying that they would need to do retrospective work for compliance. The following day I…
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Hive - no signal
Just moved into a new house with heating (only) controlled by Hive thermostat. I have not used remote control nor do I wish to but after a few days the thermostat lost signal connection to the thing wired into the boiler. I’ve gone through the user guide and online FAQs with no success. I’ve emailed hive help with no…
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Replacing a smart meter comms hub
Smart metering expertise required, if anyone has it. The comms hub on my smart meter was replaced a week ago but the replacement could not be commissioned. The WAN light flashes ever 5 seconds but the HAN light is solid green, which I think confirms this (I'm in the north on Arqiva LRR). I am thrashing around trying to…
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MSE 10 month Octopus fix for an existing Octopus customer - worth it?
I’m m currently on a fix with Octopus until April (electricity) and May (gas). No exit fees. The MSE fix is slightly more expensive for electricity but cheaper for gas so would save me around £25 overall between now and May next year. BUT it comes with 2x £25 exit fees. Do you think it is worth me doing the switch? Chances…
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British Gas are stalling my U16 gas meter upgrade
I have contacted British Gas since 10/09/2025 requesting that they install a U16 gas meter as Cadent Gas have done the pipework for the increased gas supply. I have nine transcripts as that's the only way to 'talk' to them. Each time I 'talk' with an operator I'm having to explain again my request. The response from the…
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Are EV and ToU tariffs unfair to other electricity customers?
I have started this thread to respond to a comment on a different thread ( Martin Lewis: Standing charges update risks households paying more) without taking that thread off topic That is an interesting (and valid) point. Ultimately if every individual optimised their consumption to achieve the lowest import price on a ToU…
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MSE Collective Switch Oct 2025 foiled by incorrect Profile Class in National Database
A very good afternoon to everyone. Long-time lurker and first time poster ; I note quite a few stories about those databases and profile classes in the forum! Like many others, my wife and I were keen to use the MSE Energy Collective Switch in Martin's (early October?) email. Key switching points: * we decided to move to…
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eon
eon are the most ignorant amateur outfit I've ever come across I've sent loads of emails to them asking them to phone me to fit a new smart meter the they say I need but they so far have completely ignored my request. The number that gave me doesn't work. and each time I've asked them to phone me instead of phoning me they…
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Overloaded Goods cause of Energy Spikes?
I have seen several emails relating to energy spikes over the years, but who is accountable? Over the years had issues with goods being overloaded so used extension leads with surge protection and cut down my usage to the point I hardly used my electricity. But was paying over £200+ before. A contractor told me there was…
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NGN want to replace gas service pipe and move meter outside
Northern Gas are currently out in the street replacing the old pipes with new plastic ones. But they also want to replace my service pipe, which would also mean moving my gas meter from under my stairs all the way to the front of the house. The guy who popped round had a look and said they would have to dig a trench…
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Payment of energy invoices by direct debit?
I get the impression that it is possible to find energy contracts where you pay on receipt of an invoice with the payment being taken by direct debit. However, I have not been able to find any. Can anyone help with this?
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Will installing a smart meter affect my existing solar panel system and FIT payments?
I’m anticipating having a Smart Meter installed for use with
my Octopus electricity and gas account. However, I have existing solar panels
(installed in 2011) and a FIT payment contract with E-On Next and I am concerned
whether this will be a problem when the Smart Meter is installed. Shortly, I also intend to have an EV…
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Ecotricity EcoFixed - 1 year Oct 25 v1
Worth checking this out. It doesn’t pay commission to MSE etc so doesn’t get a lot of attention, but it’s way cheaper than the MSE Big Switch recommendations. Saved £300 on a gas switch, and that was from a pretty competitive Octopus fix.
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want to check if neighbour but cant seem to do it on my account. They dont have internet
I am a carer and want to check if my clients can get cheaper deals but as the system is linked to my account I cant do a new search
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Upgrade old Night storage heaters, come off E7 and get "German" electric storage, or back to Gas
Hi, I see there are plenty of similar threads so apologies for an repetition. I have just bought a 2 bed flat. The previous owners ripped out the Gas Boiler and central heating and went on to Economy 7, and 2 Dimplex NSHs and 2 Dimplex convection heaters in bedrooms. These are old and only manual control. I work all day so…
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Help with oil boiler efficiency with Hive
Hi all We moved house earlier this year into a 4 bed detached 1970's house. We had the (ancient) central heating system completely overhauled - new rads, new boiler, new hot water cylinder and we installed Hive to control it all. We moved in in February so had some experience with it last winter, but I never got to grips…
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Elnur HHR Storage Heater Review, Smart Controls & Storage Efficiency Tests
Hi, I've just bought a used Elnur ECOHHR20 storage heater off eBay to replace an electric radiator in my hall way. I've also made a control box to connect it in which gives it smart features. It's proving to be an interesting project so I thought I'd share details here. This post is a bit of a mixed bag, including a review…
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EV tariff with British Gas
I have an EV and i have been trying for the last month to get British Gas to allow me to move onto the EV tariff that they advertise everywhere. I have a smart meter and an EV which i was under the impression were the only qualifying requirements. They are simply saying that i don't qualify. Does anyone have any…
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Switching Energy Suppliers - Opening/Closing Meter Readings
Quick question as this feels like an overcharging conspiracy between energy providers when switching suppliers without a smart meter. On 11 September 2025, my switch from Octopus to Outfox went through. On 10 September, I had submitted my actual meter readings to both. On receiving my first bill today from Outfox, my…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.
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Most recent: Door not closing tightly by northwest1965
20 December 2025 at 8:53PM
