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Smart meter installed now the energy company want to charge more
on a fixed tariff with EDF (ends Sep 26), Have been waiting over 5 months for a smart meter due to issues of non arrival and then an emergency by the installer I finally got it installed last week. Am wanting to add an EV tariff to my fixed tariff but now they are asking me to pay more standing charge/tariff change for…
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Octopus login "invalid credentials"
Hi, For the upteen'th time we have not been able to login, error message "invalid credentials" This time I've received an email to say your collecting our monthly payment this email usually arrive AFTER we get our monthly email statement, which usually arrives the day after the end of month usage I've tried to reset our…
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British Gas Web Site - ERR_SSL_PROTOCOL_ERROR
For at least two weeks I have been unable to get into the British Gas web site through any means (apart from the App on my Phone) Their customer service seem to be unaware (or not interested) in this issue and try to blame my Internet Provider. I cannot get onto www.britishgas.co.uk by any means thru Chrome or Edge.…
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Gas/Electricity Tariff etc
I am with Brit Gas for gas and e-on Next for elec and pay by DD for both: £40.69 for elec and £29.94 for gas, Total £70.63. my tariffs are due to end, Gas 23/05/2026 and Elec 27/07/2026 Possibly I would like to go dual fuel but obviously don't want to pay much more than I'm paying now but because my Tariff end dates don't…
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Changing energy tariff to fixed lighter mse feb27v1
Hello I'm currently on a British gas dual fuel fixed tariff v94 The fixed lighter mse feb27v1 British gas tariff is cheaper Would I be able to switch with no penalty charge as both are fixed British gas tariffs ? Many thanks for your help
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Direct Debits, Fixed vs Variable
Contracts with utility companies almost invariably require us to to pay by Direct Debit (DD). Almost without exception, they push fixed monthly payments at us by plugging the benefit of avoiding difficulties with large winter bills. However, they invariably suggest higher monthly payments than are necessary and as a…
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EON - "Sorry we are unable to complete your referral."
Hi After a period of being offline EON Refer a Friend seemed to be back But when I share my link with a friend they get the message “Sorry we are unable to complete your referral” Does anyone know what is going on as EON haven't got back to me and I had just about managed to convince my friend to switch! Thanks for your…
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Cheap Energy Club – Missing/incorrect address when entering postcode
Hi all, I’ve used the Cheap Energy Club for years without issue, but I’ve just come across a technical fault with the address lookup. When I enter my postcode, one flat in my building (mine) doesn’t appear in the results. Instead, the system shows a completely different property further up the street with another postcode.…
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BG, EDF, Eon & Octopus to offer lower standing charge option - DON'T GET TOO EXCITED!
Martin Lewis has previously claimed Ofgem's promised lower standing charge tariff option from January this year has suffered a death by a 1000 cuts. He now thinks it may not happen at all, or if it does, "not enough people will switch and they'll say, 'it wasn't worth it'."…
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Smart meter In Home Display puzzle
Can anyone explain the logic used by in home displays when it comes to showing tariffs and costs? I have a Geo display provided a few years ago when EDF fitted a smart electricity meter. My current supplier is Octopus and my tariff has a standing charge of 49.3p and a unit cost of 21.89p However the display says my…
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Octopus Energy Variable Direct Debit
I am having problems with Octopus Energy (been a customer for over 6 years) relating to my DD. My DD is a variable one and, up until recently, meant that a monthly variable amount (dependent on energy usage that month) was taken from my bank account on, or around the 9th of the month. Now, it seems, Octopus have decided…
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April price cap announcement, fall of 7%
https://www.ofgem.gov.uk/news/changes-energy-price-cap-between-1-april-and-30-june-2026 From 1 April to 30 June 2026 energy prices will go down by £117 or 7% for a typical household who use electricity and gas and pay by Direct Debit. These households will save around £10 a month. Compared to the level between April and…
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Standing charge April 2026 electricity
Am I right in assuming that the standing charge for electricity is INCREASING but the charge for gas is decreasing?
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The British Gas Big Switch tariff doesn't show up if you select gas only
The MSE email said the British Gas Big Switch tariff was "For: Dual fuel/elec or gas only". I only want to switch gas, as I'm on Octopus Agile for electricity and that's working well for me. If I go to the Cheap Energy Club results page, it shows me the dual fuel British Gas Big Switch tariff at the top, but if I then…
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Heat Networks Back Billing
hi, I own a 1 bed flat that’s part of a heat network. Managing agents are Rendall and Rittner. Bills have been issued periodically over the last 10 years and are settled in full on time. Come 2025 and now 2026 and I am getting ‘back bills’ dating back to 2015 to the tune of several hundred £’s. The reason given for the…
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Warning - Money Expert Gas/Electricity Utility Switching Door to Door (again)
My elderly parents in their 80s were cold called by someone from Money Expert to have a free energy check. Apparently thought it was part of MSE so I'm not sure if that was part of the sales pitch or just the word association. They'd been told they could save £800 pa which seems ridiculous in the current climate.…
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World electricity price comparison
Take a look at Russia and Sudan https://worldpopulationreview.com/country-rankings/cost-of-electricity-by-country
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how to stop threatening letters - Scottish Power
My mother has recently moved house and the previous occupant were with Scottish power so she's done the meter readings and her new account is set up, all good. But there is an outstanding bill £65 ish from prior to her moving in, and Scottish Power are writing to "the occupier" threatening debt collectors. It's not her…
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Octopus Energy Fixed Ending 8th April
Hi All We are FTBers so new to all this and coming to the end of our first year with Octopus energy. The fixed rate tariff ends on the 8th April. Is it better to wait until 1st April to shop round for the best deal for the next year or look around now
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Beware of British Gas back-billing - know your rights
British Gas emailed me today (24th Feb 2026): Pay your outstanding balance of £106.14 or face a debt collection agency and debt collection fees. I ceased to be a British Gas customer in December 2023, I paid my final bill and received a refund of £61.07 bringing the account to a complete close with balance of zero, job…
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