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British Gas email saying DD cancelled - but no account with them now
I moved supplier from BG to Octopus last August. I have just received an email from BG saying "We’ve noticed your Direct Debit has been cancelled so we’ve changed the way you pay for your energy.This means you no longer qualify for the Direct Debit discount and the price you pay for your energy has increased. The bills we…
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Tomato Energy Poll
TOMATO ENERGY CUSTOMERS ONLY Is your MyWatts info AND billing up to date ? Feel free to comment after polling.
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Must I have a Smart Meter?
My electricity supplier, Octopus, has sent me the following e-mail. My question is simple: do I have to accept a smart meter if I don't want one? "The service that switches your meter from peak to off-peak is ending on 30 June 2025. To ensure that your heating and hot water supply isn’t affected, we’ll need to upgrade your…
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Opus Energy
Hi, opus has sold my account to Positive Energy, i am still on a fixed rate until Dec 25, PE are telling me my rate will now increase by 20p per unit..., can they do this while I'm still in contract ? I have tried talking to them but they just keep talking over me and telling me i must take new rate
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OVO chasing for extra payment after closing my account
Hi there, I switched my energy provider from OVO at the end of March. Despite closing my account, OVO still withdrew money via direct debit. I expected them to reconcile the account and issue a refund, which they did in mid-April. At the beginning of May, I logged into my OVO account, downloaded the final bill, and closed…
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Smart meter installation aborted by engineer
Hello, Last week I was due to have smart meter installed but the engineer aborted the installation, as he suspected that the backboard contains asbestos. I am a leaseholder in a block of flats and my meter is located outside my flat, in the communal area, side by side with my neighbour's. I was told by the engineer that…
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British Gas sending emails about direct debit but not a customer now
The other day I got an email from British Gas saying my direct debit had been cancelled, now initially I suspected a scam since I left them back in October 2021 but on careful examination it was not a scam, all the old account details, name and address etc were correct as were all the links in the email. So I phoned there…
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EDF and smart meters- catalogue of faults
I’ve been with EDF for years and the last few days have made me wonder why. so…we have smart meters for gas and electric, previous owners had them so we took them over. Gas meter doesn’t work anymore, hasn’t for about a year, only discovered this as we got sent an online bill with only electricity on and the gas bill never…
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Would a new supplier be best?
Just come to end of 12 month fixed tariff. Considering July price cap wondering whether I should go with the following octopus offering: Electricity Unit price - 27.93p Standing charge - 49.94p Gas Unit price - 6.96p Standing charge - 31.38p Annual usage electric is 1256 and gas is 10,030. combi boiler. This is the…
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Energy tariff dilemma
Hi Everyone I am new here so apologies for any mistakes upfront. I hope someone can at least give some guidence. My current energy contract with Eon (pledge tracker v5) is going to end in October. I also have an EV (tesla M3) so I am looking for a deal where I can charge it overnight for cheaper price. My EV usage is not…
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https://data.n3rgy.com/ blank data file
Is it just me or are others getting a data zip file with just a tariffs txt file in it?
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Scottish Power have installed wrong meter and now cannot fix it
Previously had an old style Comfort Plus White Meter from Scottish Power which had three rates Day, Night and Heat. Due to the RTS switch off Scottish Power arranged an electrician to update it, they have installed a basic two rate meter which only has Day and Night. Now my account has been closed and Scottish Power have…
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MSE Cheap Energy Club website not working
Anyone else having issues with the MSE Cheap Energy Club website? I cannot access in the last 3 days. Error connection message keeps appearing
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Where’s Martins 'Exclusive Next Fixed 12M V56'?
I’ve been trying to establish the link to this offer but to
no avail. Has it been withdrawn?
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Outfox the Market changing my FIXED direct debits!
Sorry I'm new here on the MSE forum, but I want to make anybody reading this and Martin Lewis (who is now championing them again on here, and probably on his programme last night) aware of Outfox the Market changing your Direct Debits while you are on a FIXED rate! You can't trust them to keep their word basically! This…
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How accurate are smart meters compared to bills
Hi, This is a small issue in the grand scheme of life but irritating for me. Woke up Monday moring at 06:00 and noticed my smart meter was unusally high for that time of week, since the meter resets Sunday midnight. On further investiagtion on the meter it showed that £3.63 or 21.95kWh of gas had been used since midnight.…
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Advice Needed: GBIS Insulation Installation with Apex Nationwide & Eco Home Plans Ltd
Hi all, I’m scheduled for an insulation installation at my mid-terrace home (EPC D) under the Great British Insulation Scheme (GBIS). The installation company is Apex Nationwide, but the coordinating company I’m dealing with is Eco Home Plans Ltd. Some things have made me cautious: * They say the funding company or energy…
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Is switching tariff to a cheaper one offered by the same supplier a hack, or is there a catch?
I’ve just purchased my first home. We previously lived in military housing where you’re pretty much made to stay with the supplier and tariff they have the account set up with. Prior to getting married and moving into military housing I mostly rented where the bills were either included or I had little control over my…
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T-49 and counting (till my fix is up...)
I moved over to what I thought was a decent Outfox fix in July last year. To my faint surprise, on checking the MSE Energy Club, I can fix again at a virtually identical rate. I'm not unhappy with that as a baseline, but QQ for you smarter people on here: Based on current data/forecasts, is there anything that points to…
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Johnson & Starley Aquair Heat Interface + Combi boiler - replacement for current Warm Air system
Hi everyone Having recently moved to a new house, we're looking to replace a ~20 year old J&S economaire warm air unit with a gas fired combi & J&S Aquair unit. This will allow us to make use of the ducting in the house and provide us with on demand hot water. Does anyone else have this set up? All installers have…
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