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N3rgy data - Consumers require Active Consent/ Registration with business customers
I've been downloading my data monthly from N3rgy but it suddenly stopped. After submitting a ticket they have replied with the response below - Any idea how we now get access to our usage data? Hi Simon, Thanks for your message. This is related to a change made on the 3rd Dec 2024, to ensure we are in compliance with the…
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British Gas - day and night electricity readings the wrong way round (Transposed readings)
Hi all I realised I have been submitting my day and night readings the wrong way round. I'm assuming since I moved into this property 11 years ago. I have always just copied how it has been entered previously (i.e. entered the current reading next to the similar looking previous reading thus showing a slight increase). 6…
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Utility Warehouse - warning to any prospective new customers
I wanted to share this
as a warning to anyone thinking about switching to Utility Warehouse. Last month I switched
energy supply to their Gold Variable tariff. We have an Economy-7
smart meter with storage heaters that power up in 2 separate charges
overnight on a cheaper night rate. For 2 weeks I wondered
when UW would…
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Rebel Energy Failure
I signed a fixed term contract with Ebico at the end of january, a contract with low standing charges because I am a low energy user. I have just tried to submit meter readings today and see there is an announcement on the Ebico website to say that their energy partner Rebel Energy has ceased trading. Not surprised really,…
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Energy Cap Fall prediction
I have just switched energy provide to Outfox the Market and fixed for 2 years. I am still in the cooling off period. I just read today that "Cornwall Insight predicts the UK government’s cap on energy bills will fall by 9% from July". Should I continue with the switch or will this news result in cheaper fixes? Maybe they…
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No response from Octopus
Have written to CEO of Octopus with a serious complaint affecting my 95 year old husband’s health with stress. We bought a cottage 2 years ago and has been uninhabitable with water and electricity shut off and received a bill from them over £5,000. Several letters to Octopus and their CEO and no reply. Asked for an…
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Meter faulty and tenant leaving
My tenant is leaving at the end of this month. She only yesterday told me the gas meter shows no readings, she's been paying estimated bills and trying to get Scottish Power to come and fix it for months. She had an appointment with them last week which they cancelled last minute. Any suggestions? We have no idea what the…
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Air Source Heat Pump
I have just read that you turn off your ASHP in the summer , can anyone advsie if that is correct / a good idea & if i do turn my ASHP off how do i get domestic hot water to wash with ?
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Government considering regional energy pricing
https://www.bbc.co.uk/news/articles/cp91md1lj92o Any comments?
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Octopus Billing Inaccurate
I recently received an email from Octopus showing current balance followed by another email hugely increasing my monthly payment. I only change my monthly payment once a year at the end of September, when I expect to have zero balance. So I read my meters, but found that. when I had posted the results whixh showed gas…
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Octopus Not Paying Ombudsman Award
As of today Octopus have still not paid the sums directed by the Ombudsman decision of 11th March 2025. To be honest I think it's a misunderstanding rather than actual refusal. However it's been pointed out to them by the Ombudsman case handler at least once, and by me several times by email and by phone. Email is simply…
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Octopus Delays Fixing Smart Meter
Maybe this is just a moan but any suggestions would be appreciated as well. Our meter stopped sending data early October 2024. I notified Octopus by email a few times, but it was only actually actioned a couple of weeks later when I called and the guy said he'd request the data be collected. After a few more days and more…
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Tomato switch failed
I switched to Tomato energy online and the switch date came and went and nothing happened. Left it another couple of days and then called them. Was advised that many switches had not gone through due to a national database issue. They are contacting customers by phone to rectify, but couldn't rectify my switch at that…
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Budget plan reconciliation- utility warehouse
Please can someone help me understand this. I choose UW because apparently Which? magazine they come up near the top of the table for customer service. I decided to leave them mid march 2025 as advised by many people as prices are going up in April. I have being paying via direct debit £77.15 a month, then all of a sudden…
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SSE Energy & IMFS Debt Collector
Hi all, New here so apologies if this topic is in the wrong space or if this topic has been covered (I have looked!) I moved out of my flat in August of 2021, closed the accounts, paid it all and moved on. I had a call not long after my moving out from SSE regarding unpaid bills etc, the lady I spoke to was great, saw it…
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British Gas Billing Error
Hello everyone. I am after a bit of advice. British Gas has been billing my MIL using imperial instead of metric. I have checked her smart meter and it does say M3. They want her to pay £650 per month to cover the incorrect arrears. Her annual estimated usage of 20,000Kwh(high I know) has gone up to 63,000Kwh I have phoned…
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British Gas EV tariff
I have the above with BG allowing me off peak energy from midnight to 5am. My energy usage for March prior to this was weighted very heavily towards off peak, see below However after we changed the clocks my usage has changed to more of a balance, see below, I'm using electricity in the same volumes and same times so both…
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REPLACING A VERY OLD TRV
The black plastic ring with screw has disintegrated on my old TRV and fallen off( I think Danfoss). I would like to replace with a new TRV without draining the system. Cn anyone help please.
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Standing charges on Empty property
My ex-rental property has been vacant since 31/12/24. I’ve recently sold but final exchange won’t take place for at least another couple of months if I’m lucky. Meantime octupus energy have been sending bills to the empty property with a standing charge of over £100. I have transferred the account to my account. How is it…
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Should I switch tariff
Hi, I just looked at my latest bill with EDF and it says I could save £41.10 a year for electricity and £60.81 a year for Gas if I switch to their Simply Fixed Direct Jul26v7 tariff. The current tariff I’m on is their Ensure Tracker Sep 25 which has a £25 exit fee for both fuels. This tariff has discounted standing charges…
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