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Loop app - electricity not updating
Hi all, My loop app has not pulled any electric data since 28/03. Gas working fine. Electric still going to Octopus and to Bright so not a meter issue. I’ve re-added my meters but no joy. Anyone else having issues?
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Scottish Power and SEG
About a month and a half ago, I applied to Scottish Power for SEG for my solar panels. And since then, I have heard nothing. Any follow up emails have disappeared into the void. I have contacted Scottish Power via their Chatbot only to be told to contact them directly using the same email address. Does anyone have any tips…
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Remote Switch Meter to Single Rate Tariff
My old meter was Economy 7 but I don't have storage heaters so when I had my new smart meter fitted, I requested a Single Rate Meter (I was already on a single rate tariff for day/night readings). I was told that there is only one smart meter and it can be set at either single rate or dual rate & it can also be remotely…
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Anyone use octotrak , the domain has expired
As the headline octotrak.com has expired
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Weighing up my options
Hi all, I've had an email prompt from E-on Next to say that my dual fuel tariff ends on the 11th August 2025, so I'm weighing up my options about what to do next. I prefer to go for price certainty so I've already started looking for a new tariff, but I was curious whether to wait until closer to the time to sign on the…
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Have a smart meter for electricity, is there any point in getting one for gas?
Earlier this year, after about 12 months of battling, we got a smart meter installed. The installer only fitted the electiciry meter, left gas alone.We are happy, really, that we can now use a smart tarrif with Octopus.It's not much of a chore to manually send gas meter readings, and I have a nagging doubt that if we book…
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still getting spin the wheel
after leaving octopus in may, i still have the octopus app on the phone account has been closed & final bill issued also closed on my credit file i was messing about with the app, and spin the wheel still works so i give it 2 spins and gained 2 x £1 and went straight onto my balance so if i keep getting this every month…
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British Gas - Rebilling
Hi first time posting and hoping this forum can help me with my British Gas debarcle sorry if lengthy ! I was on a BG dual fuel tariff paying monthly direct debit. In February 2024 changed to an EV tarrif due to getting electric car. 8th May 2024 got a bill covering period 17/03/23- 08/05/24. Bill showed EV breakdown and…
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Price comparison site E7 difficulties
I am with EdF on their Standard Variable E7 tariff, but I'm aware that I could probably be getting better prices, so I'm looking at whatdeals are available However, nearly every price comparison website I have used (including the MSE Energy Club comparison tool) does not recognise that I am on an E7 tariff. The only one…
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Solar charging my EV - who is good at maths?
Solar EV Maths Challenge…. I’ve already posted this on a Facebook group but I’m not sure anyone understood what I was trying to ask so I’ve tweaked some of the below slightly! So who is good at maths? I’m on Intelligent Octopus Go’s Fixed 12m and trying to work out the optimal way to do some EV charging from my solar…
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New build - smart meters won't work - Octopus being useless
Smart meter not working - Octopus being useless Hi everyone, I'll keep this as simple as I can. I moved into a new build a year ago, transferred Octopus Go from my old property, everything seemed fine.In December, octopus decided to revert my tariff to standard as they discovered the smart meters had not been…
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Running costs comparison: electric oven 66L -vs- electric compact oven 47L
I'm considering a change of built-under oven, as it's bigger than I need now. I do have a separate freestanding combination microwave oven as well. Present electric fan oven/grill, capacity 66 litres, A rated energy effieciency.New compact electric fan oven/grill, capacity 47 litres, A+ rated. As the capacity is 70%…
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Smart Meter Check homebrew.n3rgy.com any way to refresh?
Hi, Does anyone know how to get https://homebrew.n3rgy.com to carry out a fresh check, rather than returning cached results? For me it's still showing details of the meter installed on 1st April, not the one installed on 20th June.
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Octopus Not So Smart Meter
All, I have been with Octopus for over 4 years. In all that time I have never had gas usage show on my meter. I have previously tried several times to get this rectified. Each time it dies a death as Octopus just let the request go cold. I am trying again and am a few months in to the latest request to get gas usage…
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Frustrations with OVO and refunds
Hi all. Having a massive frustration with OVO. Long story short, was going to switch to a new fix with them, cancelled after one day due to a better offer from current provider. Called OVO to cancel, was assured everything was cancelled. Lo and behold, direct debit wasn't, but the account was. They now want to issue refund…
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Over charged KWh by British Gas
Hi I’m in a dispute with BG, over the last 10 months I’ve used 440m3 gas, so on my latest bill they are saying 440m3 equals 13,852kwh I can’t see how they are getting to this calculation. Is my maths correct ? 440m3 x 39.1 x 1.02264 / 3.6 = 4,887.0829 kWh Please help prove I’m not going mad
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crystal ball question ?
hi, My octopus fixed deal ends 21st august & have just been looking round for fixed offers. my electric is classed as very hi where as my gas useage is low for the size of my house. 11500 gas 6300 electric. Does anyone know of any decent offers about at the moment for fixed tarrifs & also heres the crystal ball question,…
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UW account taken by Octopus?
We were happy enough with Utility Warehouse for 15+ years, until I recently could not input our monthly readings on the UW app. I’m being presented with a page that asks me if I want to join UW energy? I can’t get out of this screen, so entered my readings on the UW automated phone line. UW say that my account has been…
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Variable Direct Debit
This discussion was created from comments split from: Octopus - Variable Direct debit.
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Energy debt
Hi, just wondered if any one can help me. My electricity and gas meters haven't been communicating with scottish power since I joined them a couple of years ago resulting in them estimating my bills. Long story short ive sent meter readings and now have a debt of nearly £1000. I am a single parent, and dont work as I look…
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