-
Octopus - Lack of information
Using a spreadsheet, I like to keep track of my energy costs, both historical actuals and future predictions - this means I need actual rates for standing charge and unit rates well in advance. Despite searching their website, Octopus have no information about how fixed rates will change from 1st April due to the policy…
-
Gas meter no longer communicating after move to BG
Hi all, Quick Q - my gas meter has stopped communicating since I switched to British Gas. This includes to BG itself but also to Bright and Loop apps. All comms stopped on the 27th Feb when the switch took place. I thought with Bright especially the readings were completely separate from the supplier ones. Any ideas what…
-
I thought my Fix was supposed to get cheaper on 1st April 2026!
On MSE: "Average annual energy bills will fall by 6.7% on 1 April for those on standard price-capped tariffs (most households) but unprecedentedly, the prices of fixed tariffs will also drop in April." On EoNnext website: "Fixed tariff customers will remain at the prices they agreed when they took their contract out."
-
Solar panels, FIT payments, MINFO tool, Suppliers Web???
My Solar panels were installed in October 2011. Since that time I have sent my meter readings every 90 days to Scottish Power and have received payment directly into my bank account. I recently switched banks and though almost everything went smoothly, the process involved in getting Scottish Power to recognise the new…
-
Smart meter gas readings
Every month or so I manually transcribe my daily meter readings as shown on the Octopus website to my local spreadsheet so that I can keep an eye on how my energy use is going. We were away over new year and so I didn't get round to this until mid January when I noted the figures up until 10 Jan. Last week I thought I…
-
Energy providers competent in managing 3-phase supplies?
Dear Forum We live in a semi-rural area without mains gas. Our house is heated by an oil-fired boiler and we have a 3-phase electricity supply. In September 2023 SSE sold their domestic supply accounts to OVO Energy and then our problems began. With SSE, we were able to post all three meter readings onto their customer…
-
BG tariff oddities after collective Nov26 switch
I was already on a BG tariff when I opted in to the energy club's BG Collective Nov26. All seemed to go smoothly. Now, looking at my tariff details in my BG account online, I see two issues: Though my elec meter is dual rate, BG and other providers have still supported a single rate tariff. In fact I was on a single rate…
-
Smart meter installed now the energy company want to charge more
on a fixed tariff with EDF (ends Sep 26), Have been waiting over 5 months for a smart meter due to issues of non arrival and then an emergency by the installer I finally got it installed last week. Am wanting to add an EV tariff to my fixed tariff but now they are asking me to pay more standing charge/tariff change for…
-
Octopus login "invalid credentials"
Hi, For the upteen'th time we have not been able to login, error message "invalid credentials" This time I've received an email to say your collecting our monthly payment this email usually arrive AFTER we get our monthly email statement, which usually arrives the day after the end of month usage I've tried to reset our…
-
British Gas Web Site - ERR_SSL_PROTOCOL_ERROR
For at least two weeks I have been unable to get into the British Gas web site through any means (apart from the App on my Phone) Their customer service seem to be unaware (or not interested) in this issue and try to blame my Internet Provider. I cannot get onto www.britishgas.co.uk by any means thru Chrome or Edge.…
-
Gas/Electricity Tariff etc
I am with Brit Gas for gas and e-on Next for elec and pay by DD for both: £40.69 for elec and £29.94 for gas, Total £70.63. my tariffs are due to end, Gas 23/05/2026 and Elec 27/07/2026 Possibly I would like to go dual fuel but obviously don't want to pay much more than I'm paying now but because my Tariff end dates don't…
-
Changing energy tariff to fixed lighter mse feb27v1
Hello I'm currently on a British gas dual fuel fixed tariff v94 The fixed lighter mse feb27v1 British gas tariff is cheaper Would I be able to switch with no penalty charge as both are fixed British gas tariffs ? Many thanks for your help
-
Direct Debits, Fixed vs Variable
Contracts with utility companies almost invariably require us to to pay by Direct Debit (DD). Almost without exception, they push fixed monthly payments at us by plugging the benefit of avoiding difficulties with large winter bills. However, they invariably suggest higher monthly payments than are necessary and as a…
-
EON - "Sorry we are unable to complete your referral."
Hi After a period of being offline EON Refer a Friend seemed to be back But when I share my link with a friend they get the message “Sorry we are unable to complete your referral” Does anyone know what is going on as EON haven't got back to me and I had just about managed to convince my friend to switch! Thanks for your…
-
Cheap Energy Club – Missing/incorrect address when entering postcode
Hi all, I’ve used the Cheap Energy Club for years without issue, but I’ve just come across a technical fault with the address lookup. When I enter my postcode, one flat in my building (mine) doesn’t appear in the results. Instead, the system shows a completely different property further up the street with another postcode.…
-
BG, EDF, Eon & Octopus to offer lower standing charge option - DON'T GET TOO EXCITED!
Martin Lewis has previously claimed Ofgem's promised lower standing charge tariff option from January this year has suffered a death by a 1000 cuts. He now thinks it may not happen at all, or if it does, "not enough people will switch and they'll say, 'it wasn't worth it'."…
-
Smart meter In Home Display puzzle
Can anyone explain the logic used by in home displays when it comes to showing tariffs and costs? I have a Geo display provided a few years ago when EDF fitted a smart electricity meter. My current supplier is Octopus and my tariff has a standing charge of 49.3p and a unit cost of 21.89p However the display says my…
-
Octopus Energy Variable Direct Debit
I am having problems with Octopus Energy (been a customer for over 6 years) relating to my DD. My DD is a variable one and, up until recently, meant that a monthly variable amount (dependent on energy usage that month) was taken from my bank account on, or around the 9th of the month. Now, it seems, Octopus have decided…
-
April price cap announcement, fall of 7%
https://www.ofgem.gov.uk/news/changes-energy-price-cap-between-1-april-and-30-june-2026 From 1 April to 30 June 2026 energy prices will go down by £117 or 7% for a typical household who use electricity and gas and pay by Direct Debit. These households will save around £10 a month. Compared to the level between April and…
-
Standing charge April 2026 electricity
Am I right in assuming that the standing charge for electricity is INCREASING but the charge for gas is decreasing?
For questions about water supply to your home.
4.3K discussions
29K comments
Most recent: Water Bill - Sewerage volume … by QrizB
13 July at 10:23PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.