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RTS Meter Switch Off - Off Peak turned to standard tariff and standing charge applied
Hello, My electricity supply is via RTS meter that the energy supply company yet to change. The property has two meter and until 30 June was charged one standing charge on the general supply and the "off peak" meter for the water and storage meter had no standing charge and a lower energy tariff. From 1 July my electricity…
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Comparison sites vs MSE cheap energy site
Trying to do comparison as fixed tariff ends, with EDF, at end of Oct. Have got exact annual useage, in kwh, and put in on various comparison sites, and with EDF. Most came up with same deal and an estimated monthly bill around £100. When I tried using MSEcheap energy site......all details the same, it came up with an…
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Octopus Agile Smart Energy Cost Monitor Up and Running
A hayfever day yesterday so I stayed indoors and made this: It works like a thermostat but instead of switching things on when the temperature falls below a certain level, it switches them on when the cost per kWh of electricity falls below a certain level. The two levels I have set are my solar panel export rate and most…
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Eon next withdrawing offers before getting chance to respond
Had letters dated 2 September offering fix v43 and another dated 3 September offering v44. These letters arrived Friday & Saturday, on Monday when I phoned up the offers were not available so I had to sing up to v48. I have had this in the previous years when phone to take up offer in letter to be told it is no longer…
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Help with solar with old FIT export
Hi, I have solar panels fitted by A Shade Greener 13 years ago. They receive the FIT payments and I get to use the energy at the point of generation. I don't have a battery. Because I don't get the FIT payments, I have been on the tracker with Octopus instead of an export tariff. I have no view of what I generate or export…
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What to do with credit from old supplier
Hi, I have recently switched energy supplier (using the Cheap Energy Club I might add, really quickly and pain free) and the credit I built up with my previous supplier has been refunded to me. As the winter months are approaching, I am wondering whether I should add this credit to my new account or not. If I do is it…
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Rebel Energy - credit balance sent wrong amount to British Gas
Hello I have had an issue with my final bill and a DD which I tried to recall that Rebel Energy challenged and didn't return. They did deduct the DD from my final bill so when I received it, it was £220 short. After lots of stress and attempts to get this resolved including a complaint with my bank to locate the DD, I made…
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Meerkat rewards & energy switching
First off - absolutely no idea where on this board to ask this so since it was an energy switch that started it, I'll ask on the energy forum. I switched to Fuse, not because of this offer but when I went via CtM it said it was eligible for Meerkat rewards. Switch has since completed - last week. I went in to my account to…
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Switch Energy Supplier
My EDF Essentials Fixed 1yr Sept25 expires 01st October: Electricity 24.52/kWh + 60.12/day Gas 5.88/kWh + 30.29/day Estimated Cost £1486.89/ year EDF Fix Oct 26v3 Electricity 25.84/kWh + 54.12/day Gas 6.02/kWh + 27.36/day Estimated Cost £1500/ year Cheapest Alternatives appear to be: Outfox the Price Cap - Oct 2025 - 12M…
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Help Needed: EDF Gas Billing Dispute – Charges Don’t Match Usage
Hi everyone, I’m hoping someone here can offer advice or share similar experiences. I’ve been in an ongoing dispute with EDF regarding my gas bills, and I’m at a loss about what to do next. Despite contacting them multiple times since early 2024, I only received a response last week. The delay has been incredibly…
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BW Legal/ British
I am/was a dual fuel customer with BG since I moved into my house in December 2021. Everything done online with setting up account bills etc, how ever about 3 years ago my gas account disappeared I have contacted BG several times about this and asked for my account to be reinstated but never received anything from in paper…
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Smart meter for Heatwell electric boiler and RTS switch-off issue
I currently have two meters, one for the Heatwell electric CH+HW boiler and the other for the rest of the electricity in the flat, and am on the Scottish Power Comfort Plus Control tariff (standard rate + "control rate"). Scottish Power are trying to give me a smart meter and put me on their white meter (day/night) tariff,…
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Gridpay vs Octopus for Exporting Electricty
I have been selling my surplus solar power to Octopus for several years. I also have a Tesla battery that Octopus drain at peak times and recharge with off-peak electricty. Today myenergi (makers of Zappi chargers) have invited me to export my power to them via their Gridpay. I can't find any comparison with Octopus or…
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Exit fee
How can it be right that octopus switched me to another tariff when the cheaper one I was on was deemed incompatible for me, something I am challenging. THEN, when they tell me its perfectly fine now, they switch me and charge £75 exit fee! I get why there is a fee...you make a decision that nothing better will come along,…
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EDF tariff end, charges less than on fixed rate - why?
Currently on a fixed rate gas and electricity tariff, with EDF, due to end at end of October. Am in the process of trying to work out what tariff to go with and who! Cannot find my annual actual useage from EDF......seems a minefied (!) may have to phone them. Does anyone know how to see acutal useage? Do not want…
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British Gas and AR marker arranging Direct Debit Payment Plan
Well this is a surprise, I recently switched from British Gas to Octopus - the best thing ever. However, around 6 weeks after switching there was a rather large bill from British Gas to pay, around £320. It was a bit unexpected as I had been paying regular direct debits with British Gas, however there had been issues with…
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Rebel Energy Failure
I signed a fixed term contract with Ebico at the end of january, a contract with low standing charges because I am a low energy user. I have just tried to submit meter readings today and see there is an announcement on the Ebico website to say that their energy partner Rebel Energy has ceased trading. Not surprised really,…
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Octopus Complaints procedure
I currently have a complaint with Octopus regarding how I am supposed to be aware of "Saving sessions/ free electric" when they don't let me know by email. they claim to send emails to all signed on customers.I have been unable to join any sessions at all since they started them.I have complained many many times in the…
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Help please
To cut a long story short I’ve just signed up with Octopus energy, opened my account and found I was £662.44 in credit. It turns out this money has been sat there since 2014 when I had some big problems with First Utility. Octopus have been great and are refunding me, I have no problem with them, but somewhere along the…
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Octopus - selecting new tariff with a few weeks left on current tariff?
It is not clear to me, but if currently on a fixed tariff with a few weeks remaining, does selecting a new fixed tariff immediately puts you on the new tariff or when your current term expires? Would appreciate your experiences. Thanks.
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20 December 2025 at 8:53PM
