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EON-NEXT SAYS BACK BILLING DOES NOT APPLY - HELP
I have just received my first bill from
Eon-Next, having moved to them on 1st March 2025. They took over my
Npower account from 1st January 2021 and billed me up to 27th March
2021, after which I moved to EDF. I returned to Eon-Next as a
customer on 1st March 2025. I was expecting a bill for my March
usage, with my March…
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Cancelled electricity & gas charge
We recently moved from Scottish Power to Octopus energy. We were out of contract so i didn't see it as an issue. However upon receiving the final bill we were charge £863.64 for Cancelled charges. I have tried contacting Scottish power but we didn't receive a logical reason. Has anyone else has this issue? and why exactly…
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Inacurate EPC
I would much appreciate some advise regarding the following:I purchased a flat in 2017 -I was planning to move out ( rent it ) but the EPC certificate is wrong-the flat is at the second floor and the EPC certificate that has been issued as per the data provided by the construction company, has it as a top floor…
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Octopus Estimated Export Billing
Just out of interest, any guesses as to how Octopus will bill based on these readings? 1st April 2025 0 (new meter installed) 1st May 2025 678 (customer) 2nd May 2025 68 (estimate)
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Is This a Dual Band Comms Hub
Octopus are talking about installing additional equipment. Not that I believe for one moment that the problems are due to signal strength but I won't argue with them sending their guy armed for bear with extra bits just in case. However in conversation she said something along the lines of "I see we've already installed a…
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Changed too quick?
Pre-payment smart meter for elestric and gas) I went from British Gas to EDF (electric and gas) and now going to British Gas 19/04/25 - applied to switch to EDF to start 25/04/25 - to go in to credit mode and pay by Direct Debit. 19/04/25 - email from British Gas confirming I am leaving 22/04/25 - missed call from British…
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Is this an RTS meter?
Hi was wondering if anyone can advise if this is an RTS meter? It's a 5254e single phase. I can't see radio teleswitch written anywhere on the set up. Thank you.
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Outfox The Market. Tariffs changing like the wind!
Hi all. I initiated a switch from Octopus to Outfox the Market on Wed 26th Feb. I think it was their Feb25 v3.0 12-month fixed tariff. Happy days! A saving of £468/year - and that's before the April price hike. Barely 48 hours later, Outfox have now launched a v5.0 tariff that's £179 cheaper still: £647 over-all! As I'm…
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EDF deal postcode not recognised
Hi, I'm trying to sign up to the recent EDF deal but when I put in my postcode, it says postcode not recognised. DN22 if that makes a difference. Is it for certain areas only?
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transferred to edf advice
hi all can any edf customers advise me ive just been transferred to edf this morning, the websidte has allowed me to put my gas meter reading in but not my electric i've had a email saying both have now been transferred also advice req when i was with octopus i never had to put meter readings in the bill was…
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Issue with Ovo Post Smart Meter Installation
We (husband and I) currently going though a situation with Ovo that is increasingly bizzare and I believe others may have encountered this problem. Background We live in Scotland and have Economy 10. We are one of the customers that was originally with SSE Hydro, but got moved to Ovo when they took over. We have been with…
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Loop App - Bizarre Gas Usage Report
So my Octopus electric and gas meters have not been communicating with the Octopus hub since the end of March 2025. An engineer visited today to reboot both meters. After doing whatever was necessary, he advised me that it might take several days for things to return to normal. Just out of interest, I checked my Loop app…
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British Gas - No bill issued in over 12 months!
BG last issued a bill on 16th April 2024. I realised there was an issue in October when i logged in to check account. I contacted BG who advised they were looking into it and that it had something to do with the smart meter that was replaced (which was broken - no screen display at all) and it not connecting to there…
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British Gas - Ignoring Ombudsman Decision Help!
On 12/06/2024 I changed my electricity tariff to British Gas
Electric Driver v7 tariff. I switched as I was due to take delivery of an
electric vehicle shortly after that. I took the tariff as it promised a heavily
reduced rate of tariff between 12am and 5am to charge my vehicle. The tariff
was successfully activated…
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Standing Charge After Switiching Supplier
Hello, I have recently switched energy supplier and have received my final bill. I switch on 2nd April and as you can see from my final bill from old supplier below I have been charged a standing charge and some estimated usage for every day up until 19th May. So this means I am paying my standing charge twice. Is this…
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Which type of Tariff?!
Having not long moved house and new to how everything works I have a headache trying to work it all out! We have solar panels on the original FIT scheme, an air source heat pump and a Pod Point Solo3 7kw charger already installed. We are about to buy a 59kw/h electric car. Am I best going for a heat pump tariff which is…
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Octopus Intelligent Go Questions
Hi All I've signed up to Intelligent and we're picking up our new EV tomorrow. My setup is fairly simple, a Ohme Pro charger (fitting on the 24th) and an EV. Nothing else, no solar or batteries. Having ready through the various topics on here, I would like the hive mind to confirm what my thoughts are and possibly answer a…
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Octopus Drive Pack
Hi folks You may be aware that EV Users with Octopus Intelligent Go when your car is charging you get the same cheap tariff for the rest of your house. I’ve noticed Octopus are now offering the Drive Pack which gives you unlimited EV charging but that you don’t get the cheap tariff, even whilst charging, for the rest of…
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Biomass vs Electricity
Morning all, We are in the process of looking at a new home, our last home, to retire to as we probably have 3-4 years left to work. One house we've just viewed, has a Biomass tank, fed by wood pellets. I have to say that I had no idea what this was, living in my gas & electricity bubble for so long. Can anyone advise on…
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Gas Smart Meter Not Working - Octopus Energy
Hi. Is anyone else haviong issues with seeing your Gas consumption on the Octopus Energy dashboard? I'm an Octopus Energy customer living in a small Aberdeenshire village. Since moving into my home over a year ago my electric smart meter has worked perfectly and I can see my electricity usage on the Octopus Dashboard no…
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