Energy

I’ve been a BG customer for many years and have switched tariff with them a couple of times during that period. I pay by DD every month. last year I noticed that BG had not cut a statement since March 2024. I contacted them and they said there was a technical issue with the smart meter (I had daily gas and electric usage…

I’m struggling to find a place that will allow me to search for this. Currently have electric with Eon Next, but there are better rates with eg Edf, but then I can’t see the married gas rates. Searching gas alone (as current supplier OVO aren’t offering anything enticing) points to ecotricity or fuse. I don’t know if these…

This discussion was created from comments split from: EDF.

Has anyone been through a meter profile class change? I'm in a property that used to have an Economy 7/dual rate meter which I've since had changed to a smart meter, I also got my energy provider (OVO) to give me a single tariff rate for both the peak and off peak readings. I've asked them to change my meter profile to…

One interesting observation from following the UK's plug-in solar journey over the last few months: A lot of electricians and standards specialists argued that the UK didn't actually need to rewrite BS 1363 from scratch to reach the same destination as Germany. Their view was that a workable route already existed: • Create…

Hopefully a straightforward question but due to my incompetence I don't seem to be able to find the answer on the UW website and their CS don't seem to know and it is not on my bill or any of the paperwork I have had from them. What are the E7 night rate hour sin Eastern region and how do they change for BST/GMT when the…

We bought our house in December 2025 which was an airbnb. (business tariff on British gas) The property was not listed on the Royal Mail website, so we paid North Yorks Council £60 to do the street naming (now completed) and also get it changed with the council to residential (now completed) British Gas will not change us…

So I log into my Energy Club account and the deals are laid out for comparison to our current deal, a BG Variable tariff. MSE calculates our monthly spend at £130. Even the best deals are barely worth the effort of switching, just to save literally a few pounds per month. Why the panic Martin, am I missing something? Is…

As title really, smart meter installed (Landis+Gyr E470 type 5424) 4 years ago.has worked fine, since a few days ago the IHD screen now only show gas usage (Chameleon) so what have I done ? how to fix. Now by chance I have just got my Octopus mini set up & that's not showing gas, am I just unlucky…

we moved in our property in 2023 and at the time, didn’t know who our energy supplier was. We didn’t get any letters or bills addressed to us personally or even to”the occupier”. fast forward 3 years later and OVO have sent us a whole 3 years worth of bills back dated. All estimates readings and have said this is the…

We moved our energy from Octopus to EON Next on March 19th, I have an EV so it was Important to get a decent overnight tarrif and with the events in Iran I was looking for a fixed rate and this fit the bill. A couple of days after the switch I noticed the smart meter was still showing the Octopus details and tariff. This…

How long do the utility companies need to keep billing and customer account records for? I was expecting them to go back at least 6 years, if not longer for current customers. My supplier (one of the big ones) has just admitted that they don't have any records from longer than about 2 years ago, which shocked me. The…

Not sure I understand this, but if I change to this tariff and energy prices fall, is my energy price only lowered at the time of the next price cap please? Thanks

 Hi, I am reaching out for some advice with an issue my daughter has had on Friday with Eon. A new smart meter was installed in there house they purchased three weeks ago on Friday. When the gas and power was switched off on the boiler, it blew and is now not working. Their engineers looked and said it was nothing to do…

I’ve got an Economy7 meter which has stopped switching to night mode. What’s more night use is only 17%, so not worth it. Current supplier Outfox arranged for a smart meter to be installed but SMS engineer aborted installation due to restricted access. Question: is there a supplier who will offer a whole day single…

Just wondering if it is a site glitch or just my account. Logged on this morning to enter my latest meter readings, which were accepted, but whilst the last 18 months of gas readings are listed the electric list is blank. Just says there are no historical readings. I am not concerned as I have all my spreadsheet data &…

Hello, Can someone explain in detail why suppliers are allowed 6 whole weeks to generate a final bill, and are then allowed ANOTHER 10 days to issue a refund? So thats actually 7 weeks and 3 days the old supplier could hold your money, when the new supplier you've just moved to wants a direct debit payment UPFRONT. Must be…

Hi members, Just wondering if anyone else in the same situation and what is the likely solution apart from adding an individual timer to my consumer unit. Recently switched to EDF Energy GOElectric EV tariff and time of use (TOU) off-peak hours are from 23.00hrs to 06.00hrs (7hrs). However my home has the traditional…

I wish to change suppliers but am concerned that if I do then I will end up having to do manual readings all the time instead of the smart meter doing it all automatically. Is there a way of checking whether my meter is compatible with the new supplier?

My partner has been trying to sort out linking his card for weeks. Contact Octopus who pass it on the Electroverse, but that has where it has stopped so emailed them direct and had response so which is ongoing. Asked for photo of card and sent early this morning - no response yet. But the confussion is who are these folk…