-
Are switch prices honoured?
I switched Saturday from octopus to fuse. (Are fuse any good by the way?) Said monthly payment would be £94 ( octopus would of been £96 but that's including the April drop) both 12 month fixes. The fuse amount is before the April drop. Anyway it should go live tomorrow but just noticed the price has gone up to £97 now. so…
-
Moved both to new supplier (I thought) but now I'm paying someone elses bill
Dad moved into a care home last summer. I look after his flat. Thought it might be an idea to move to a tariff where the standing charge was lower. No-one living there so gas would be zero and just a minimal amount of electricity. So switched from Scottish Power to EDF. Had email from EDF all done. Then I noticed the gas…
-
separation of pipework and gas meters from electrical services.
Today I had gas and electricty smart meters fitted in the meter cupboard inside the house near the front door. . After the engineer had left I noticed a warning label (red trangle with big black exclamation mark inside it) on one of the pipes and this on the reverse of the label: Customer advisory notice The gas…
-
Unusual gas meter read
I read my meters this morning and informed Octopus as I do every month despite having smart meters I notice my gas usage recorded 6m3 yet January was 61m3 which is in range looking back 3 years I emailed Octopus with my thoughts and their reply surprised me and I quote Thank you for your email and for sending the photo of…
-
Changed my Gas to Fuse Energy. Will I still get the Warm House Discount?
I have just changed my gas energy account from Octopus Energy to Fuse Energy (Fixed contract) and I have kept just my electricity account with Octopus Energy One thing I forgot was that I am entitled to the £150 Warm House Discount with Octopus and Fuse Energy does not offer this discount. Will I still get this discount…
-
Outgoing export on Octopus going down
Down to 12p from 15p from 1st march
-
Storage Heaters or Electric Radiators
Hi - buying a 2 bed electric only flat. Currently renting with old storage heaters and immersion for hot water. Bills are through the roof and the flat is always cold. The new flat currently has a similar set-up, I see 3 options to upgrade: Upgrade storage heaters to HHR, programmable models, keep existing immersion, add a…
-
Switch from EON to a provider with on-demand payment (specific requirements inside)
Hi, I am currently with EON on I am looking to switch over to another provider. Specific requirements I have Proper billing. I supply them readings last day of the month. They send me bill during first week of the month with proper billing period. That's what I am looking for. To clarify, it seems EON does not have stable…
-
Fuse - MSE cashback not paid
Hello, I joined Fuse through the MSE cheap energy club because there was a £20 cashback. Without this incentive I would not have switched This was in August last year. I have not yet received the cashback fron MSE. They just 'shrug their shoulders' and claim it's Fuse's responsibility. I also contacted Fuse, they'll…
-
Replacing radiators
Could someone please advise on replacing radiators? I inherited my house a couple of years ago and had to replace the boiler when we moved in. At the same time, the gas engineer fitted new thermostats onto the old radiators, but did not mention changing them, despite them being very old (I now know this was not great, but…
-
stick or renew
i think most people will be watching the latest tariffs and expecting to see a spike with whats going on in the middle east my current deal with edf no exit fees fixed untill 1st sept26, best deal kicking about is with oftm but with a £150 exit fee (ouch), gas price (current 5.488p vs 5.285) sc 25.883p vs 35.202p and…
-
Smart Meter mounting board. Whose responsibility is it?
Hi, We have a cabinet with an old RTS meter in it. I've had 3 engineer call outs, but so far they've been unable to install a smart meter. The meter supply company claim that its up to UK power networks to fix the wobbly meter mounting board. UK Power networks say its the meter supply company's responsibility. Octopus…
-
Octopus wouldn't install a smart meter
I requested smart meters but when the installer visited he said he couldn't install a smart meter because there was a lack of space in the cupboard. We were told we would need to get cables moved to make room for the meter at our expense ( around £800) so we didn't pursue it. Our meter is old and needs to be replaced,. If…
-
Outfox Energy SMETS1 Smart Meter Compatibility?
Hi all, I'm in a property that has SMETS1 Smart Meters for both Gas and Electric - they were like that when we moved in. The people before us were with OVO, and I'm with Octopus. Both suppliers have been able to connect just fine to the SMETS1 meters and do the readings. I want to switch to Outfox because they are much,…
-
Smart Meter change
Hi Everyone, looking for help or peoples previous experience, maybe even Martin himself can help? My partner and i have a smart meter but according to our energy supplier its an economy 7 type. We have asked for it to be taken out of Economy 7 mode and have been told that its not possible, we would need to have the smart…
-
OVO Direct Debit Increase
I'm in credit with my OVO account but they have suggested my direct debit is increased from £324pm to £474pm. The reason they have given is that they now insist that you are 1 month payment in credit by 31st March (last day of the financial year hmmmm). Im trying to clarify if they can enforce this under fear i.e. they…
-
Octopus - Lack of information
Using a spreadsheet, I like to keep track of my energy costs, both historical actuals and future predictions - this means I need actual rates for standing charge and unit rates well in advance. Despite searching their website, Octopus have no information about how fixed rates will change from 1st April due to the policy…
-
Gas meter no longer communicating after move to BG
Hi all, Quick Q - my gas meter has stopped communicating since I switched to British Gas. This includes to BG itself but also to Bright and Loop apps. All comms stopped on the 27th Feb when the switch took place. I thought with Bright especially the readings were completely separate from the supplier ones. Any ideas what…
-
I thought my Fix was supposed to get cheaper on 1st April 2026!
On MSE: "Average annual energy bills will fall by 6.7% on 1 April for those on standard price-capped tariffs (most households) but unprecedentedly, the prices of fixed tariffs will also drop in April." On EoNnext website: "Fixed tariff customers will remain at the prices they agreed when they took their contract out."
-
Solar panels, FIT payments, MINFO tool, Suppliers Web???
My Solar panels were installed in October 2011. Since that time I have sent my meter readings every 90 days to Scottish Power and have received payment directly into my bank account. I recently switched banks and though almost everything went smoothly, the process involved in getting Scottish Power to recognise the new…
For questions about water supply to your home.
4.3K discussions
29K comments
Most recent: Southern Water bill extremely… by FrugaiMacDugal
2 August at 1:34PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.