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Octopus Energy - Wheel of Fortune
Hey everyone, This is aimed specifically at all Octopus customers, particularly those who have played the Wheel of Fortune game. My problem goes back to March 2024 when it stopped working. Since then every time I try to take my spins after leaving readings, I'm told that I have used all my spins for that particular month.…
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Faulty EV Charger - Nobody will take responsibility. Are there any options?
A few years ago, I contacted Octopus about getting an EV charger installed and they arranged a local installer to set up an Octopus branded EO Mini Pro 2 charger. As can be seen here, Octopus really did advertise EO chargers, built tariffs around them, and the equipment I have has their logo on…
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Green Homes Scheme - invitation letter
Just received a letter, addressed to the 'homeowner' from a private company called "Green Homes Scheme", the name of which sounds exactly like the Government's scheme. The letter offers up to a £4000 grant to upgrade our current PVs from 250w to 450 w, which will apparently "not affect your FIT payments", with the upgrade…
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Transpose or more accurately like for like, adopt incumbent meter readings
Does any energy utility company take over ones meter readings ie., estimates from the previous energy company so one doesn't have to start giving meter readings every month as I currently have estimates from my current energy supplier which I am happy with as I don't have to remember to give a reading every month which is…
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Bristol Energy
Is there anybody else still waiting for credit refund from Bristol Energy. I left BE in September 2020 with a credit of £ 163.00. i have contacted the Ombudsman Ofgem FRP and British Gas and after 5 years I’m still waiting for the credit. I don’t know who else to contact.
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British Gas problem - RPS scheme for debt repayment - anyone familiar with this?
I'm having an issue with British Gas. It's a long drawn out saga about which I have recently been to the Ombudsman. To summarise: I have a debt with British Gas for which I had a payment plan, with a payment card. Everything was going just fine until BG moved all accounts over to their new system. They said they had to set…
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Overcharged for electricity due to time clock/ E7 meter problems.
Hello All I moved into my all electric 2 bed apartment in October 2025. My meter has readings, a day rate and night rate, as I believe there were Economy 7 storage heaters in the past. There are now standard electric radiators installed. I have been providing the day rate reading monthly to the supplier (British Gas),…
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Octopus EV Smart Charger — Misleading Compatibility Info and Incomplete Resolution
In 2021, I paid Octopus Energy £545 for a smart EV charger installation so I could use their Intelligent tariff. Octopus told me the charger would be compatible with my car — a 2015 VW Golf GTE Advance — and even now in 2025, their website still says it is. However, the manufacturer confirmed that the car is not compatible…
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Scottish Gas
Looking for advice about a dispute with Scottish Gas relating to my late fathers energy bill. He had a smart reader which did not work and we constantly complained about it. My Dad paid his bills even though they were estimates. He passed away in October 2023 and I contacted Scottish Gas who told me not to pay any bills…
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Cheap Energy Club - Deals Not Showing
I've been a member of the MSE weekly email for ages and signed up for the Cheap Engery Club tonight with the same email address. I've tried to click through the link for the Collective British Gas deal but it isn't showing on the Cheap Energy Club. In fact none of the featured deals from this week are. Any ideas why this…
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Should i stick with oil or change to gas?
I have been accepted for a grant for a new heating system and i dont know if i should get a new oil heating system or gas. I live in a small two bedroom bungalow. 51 square meters.
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Intelligent Octopus Go and Home Batteries
I have recenlty had my Octopus EV charger installed, and I am registered to Intelligent Octopus Go. In 'theory' this is great
and means that my EV will be charged during the day/night at cheap rates. HOWEVER....in practice, if Octopus schedules my EV to charge during the day, it
simply drains mySigEnergy battery, leaving…
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New Comms Hub 🐙 - No gas 1/2 hourly readings
Octopus told us that we had to have a new comms hub as our area was no longer supporting 3G as of Jan 2026. 🐙 engineer came, replaced comms hub and afterwards told us there was an issue and our smart gas meter was not sending 1/2 hourly readings. And that this was a ‘common problem’ following these comms hub replacements.…
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Impact of 2G/3G phase-out on SMETS1 smart meters.
E.ON have sent me a message as follows:"the 2G and 3G phase-out is coming. Your meter is going to lose its smart connectivity. To avoid inaccurate bills, book a replacement meter:"I have an Elster AS300P smart meter with associated AM110R communications hub. The gas meter is an Elster BK-G4EI even have the in-home device…
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What to do in a power cut
Hi everyone We've just published a new guide on What to do in a power cut and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Clare
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Nous co
This company claims to be able to save those that sign up hundreds of pounds a year every year in utilities, broadband and mobile phones. They do this by passing on the kickbacks they get from providers for getting you to switch and finding better deals. Has anyone had any experience of this company?
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Refunds
Hi all I left octopus energy on 2nd October and got final bill the 12th October and I’m still waiting was told it would be 28th October then 10 days to clear in bank now it’s the 11th November plus another 10 days now there’s a problem with meter readings which they got on the 5th oct saying it’ll be another 7 days to look…
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Electricity Bills have Rocketed
Hi, I live in a small house which in the past used £90 of electricity per month. Now on the same rate I'm going through £200 per month. The only item in regular use is the washer/dryer (Candy CSW 4852DE), could this be draining the electricity so dramatically? Thanks in advance
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British Gas - Back Billing
Hi All I’m looking for some advice or opinions on a situation I’m having with British Gas. Here’s the background: I have a smart meter and received my last bill from British Gas in July 2024. After that, I didn’t receive any bills until 31st December 2025. When I finally got that bill, I disputed it under the back billing…
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How much did you spend to keep your house warm today/
Just wondering the above, i have a 25 year old 4 bed detached house, solar panels and a brand new boiler but still spent over £11 to heat my house today. Generated around 9 kwh and used it to power an oil filled radiator. How much did you spend, what is normal on a snowy cold day?
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.