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Back billing
Hello everyone I really need you advice i had a dispute with EDF reference to how much energy I was paying 2017-2019 they refused to let me have the meter checked .. it turned out that they were charging me economy 7 tariff although I didn’t have a economy meter so I was paying nearly double to what I should have . due to…
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Hold on or get a fixed Gas and Electric tarrif?
Hi, Forgive me if this some across silly but I'm looking for a bit of advice! Me and my partner are moving into our first home on Friday 12/12 and have been researching Gas and Electric prices. We are aware the the cap is set to increase a little in January, but we also have seen in the April budget its said prices will…
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Octopus Energy refusing to refund my credit
I switched away from Octopus Energy at the end of August 2025. To date (11th Dec 2025) they haven't paid back the credit on my account (£294.34), despite sending me a Final Bill on 1st November with my credit amount and containing the statement "We will make a payment of £294.34 to your bank account by 17th November". I…
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MSE News: Standing Charges could finally fall from April under Government plans
Gas and electricity Standing Charges in England, Scotland and Wales could be cut by £39 a year from April 2026 if new proposals from the Government are implemented. MoneySavingExpert.com founder Martin Lewis has welcomed the news, but warned that more needs to be done on the future structure of energy bills. Standing…
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Outfox
Be careful if you are looking to fix with Outfox. My current fix is due to end in February. I called them to ask specific if I signed on a new fixed tariff and when I asked if when the rates come down in April after the budget announcement I was told the reduction of £150 would not apply to fixed tariff customers. That…
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Seeking advise on Weather Compensation
Hello I have a system boiler: Ideal Vogue Max and the set max temp is set to 60c because I also have a cylinder water tank. The thermostat is Ideal Halo System Wifi which is connected to the WiFi which apparently uses the local weather forcast for the weather compensation part which I am not quite following how it works…
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This Morning chat, energy supplier wanting to hold 3 months credit!
Has anyone seen this morning 9/12/2025, a comment was made about a energy company that keeps 3 months worth of credit and wont give you a refund. I am in this boat too! I find it silly them holding 3 months worth of credit sat in my OVO account. Please Martin Lewis can you sort it out, I would like some of my money back.
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BG 19 months later
Hi, we left BG due to horrendous inconsistencies with whay we owed - literally one day the app said £300' the next day it was over £16000. Anyway we voted with our feet and left April 2024. No communications since. This week I receieved a survwy asking why we left AND a bill for £400 for energy used April to May 2024. When…
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Confused about energy comparison table
I'm not sure if it's correct or a typo but there's a table on this site that looks odd. When you go to the Energy section of the forum, at the top there is a link called "Fix or Stay on the Price Cap". If you go down that page, you'll find a table headed "The Cheapest Energy Fixes" under the header Top Energy Deals. The…
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Special Energy Deals
I had a random phone call this morning from a salesperson. When I get unknown calls I usually just say "no thankyou" and immediately hang up, but this morning I did listen for a few seconds longer. The chap quoted Martin Lewis and news that energy prices are rising and most people are paying too much for their energy. I…
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EDF refuse to implement an ombundsman decision
We have a 9 hour off-peak tariff (aka White Meter). In April EDF installed a Smart meter with a 7 hour tariff, in spite of written and recorded verbal guarantees that the off-peak hours would not change, and I raised a complaint. After they lied and prevaricated I raised a complaint with the ombudsman, who decided in my…
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Northern power refusing to move stay wire
Hi, I’m hoping someone could give me some advice. Northern powergrid pole at the side of my neighbours garden, they have positioned a stay wire (anchor) attached to this pole in the middle of my garden. Before we bought this house I contacted them and they said equipments can be diverted I just had to apply online. I was…
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Scottish Pre pay meter query?
I have just gone over to a pre pay smart meter. My issue is that I am constantly feeding it, when I bring up the payments on my phone app it also shows my meter credit and a separate statement with an increasing credit. It seems that a percentage of my meter payment is going into this account? I understand that there is a…
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Lay man’s advice on gas central heating
I need info in simple terms to help with my gas central heating. Boiler is recently serviced so not a problem with that it’s just controls. I have a manual dial thermostat on landing which I suspect is not working. There are also knobs on my boiler for water temp and radiator temp. The radiator temp knob ( edit I should…
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British Gas Smart Meter Distance Communication Issue
Hi All, Looking for some advice on the following, if anyone has a similar issue please? My current Energy supplier is British Gas and has been for quite some time. I currently live in a detached bungalow and my electric meter is on external of one gable end wall and the gas meter is on the external of the opposite gable…
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Alternatives to cheap energy club
I am looking for an alternative to the MSE cheap energy club. It appears to not being updated as tariffs change, major example is the quoted a fixed Octopus tariff which ceased to be available 9 days ago. Don't know if energy companies have to pay to be included and Octopus don't pay so ar not always included. As cheap…
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Switching from British gas to EON after moving into a property has been a nightmare for my daughter
Moved into a property in March25, contacted British Gas immediately to switch the supply to Eon. Received an email to say the switch had taken place and started to pay Eon for their supply of gas. Roll onto November and, upon a billing query, was told by Eon the switch hadn't taken place and British Gas were still the…
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MSE News: Energy secretary backs ask for those on fixed tariffs to benefit from '£150 off bills'
The energy secretary, Ed Miliband, has penned a letter to major suppliers calling on them to pass the Budget's '£150 off bills' on to those on fixed tariffs. The letter follows MoneySavingExpert.com founder Martin Lewis' asks on the issue, after he told the energy secretary he would "push very hard" on it... Read the full…
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Heat exchanger
Re my previous post "water cylinder" I was wrong and the part is called the heat exchanger (combined boiler). The gas engineer said it costs around £1000 to replace and that I should unfortunately get a new boiler. Researching online seems to suggest that it would be cheaper than getting a new boiler. Is the engineer…
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Merged: Water cylinder
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