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Warm Home Discount
What is happening this year? Normally by now, I've been able to apply.
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Energy quote after moving
I have recently moved home and was paying no more than £150 a month on my gas and electric, prior to moving I contacted the supplier of the new property and was quoted more than £600 a month on a fixed term, after moving I was then quoted over £700 a month for a fixed term deal. I haven't signed up to a deal and am going…
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Solax Hybrid X1 Inverter - Charging from grid
I am an Octopus user and am combining the Outgoing Octopus (15p) tariff with Agile In the (frequent) periods of negative or cheap electric I am manually switching to "Backup Mode" to force the battery to charge from the grid However, this charge from the grid seems to be limited to 1kw. I know that my inverter can handle…
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Charged twice for usage when switching provider
I switched from Utilities Warehouse to Octopus. I have smart meters and also took a photo of the meter reading on the morning I switched. I have now received a final bill from Utilities and been charged £10 + for electricity after I switched. Octopus have also charged me for this usage. I have been back to both Companies…
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E.On Next compensation
I've had a saga with E.On Next where they suddenly tried to back-bill me for £9,000 that they claimed was due to a prior adjustment going back to 2021. Now they've conceded they were wrong and we're haggling over compensation. After telling me I owed them £9k, they said they were putting my monthly direct debit up to over…
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Octopus intelligence go tariff issues
Hi Ive been on this tariff for 3 months now and everything was going well. My hypervolt charger was connected to octopus and I was getting plenty of off peak rate and using around 850-1000kwh electricity in total a month as I do fair bit of driving. Don't have solar panels, battery unit or heat pumps. Then as of yesterday…
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Warm home discount 2
This is now the correct forum and apologies for placeing the previouse in LPG. I have never received this £150 before so I asked my energy supplier about it. They gave me the phone number for the goverment warm home discount. 0800 030 9322. All this is, is a AI-BOT. that askes you to select options 1 to 4. These are just…
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Can i take over a deceased persons E-on bill?
Sorry for keeping this short and somewhat blunt. I'm struggling. My mother has sadly just passed away and has/is leaving the house to me. However, it turns out she has 2k in debt on her E-on energy. I am scared they will say I have to sell the house to pay for it. I stupidly didn't put my name on the bill but have lived…
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Intelligent Octopus Go - EV Charging Schedules good, but being charged at peak rate
Hi. I'm on 3-phase supply so it's taken me a while to get a smart meter installed at home, in fact I gave up on British Gas (who kept sending single phase engineers) and moved to Octopus who sorted it quickly. It's a Kaifa meter which I've read means the Octopus Home Mini won't work, so no live readings but I can see usage…
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Fuse energy meter readings
Is anyone having trouble submitting their readings this month? I didn't get the reminder to submit but had remembered anyway. It wouldn't allow me to add the meter photographs. There was no message saying, thank you for your meter readings. I sent them a message earlier today which has not been responded to. The app now…
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Cheap Energy Club
Hi, I live in N Ireland, which the Cheap Energy Club does not seem to cover - two questions, plz - is there plans to bring CEC to NI? - is there a service, or comparisons you offer, outside of CEC - I cant find anything on site? Thanks, JAmes
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So Energy refusing to honour agreed tarriff
In September, So Energy offered me a new tariff which I agreed to via email. The contract I was then sent had a different tariff, so I complained. I then received a bill which had a different tariff again, I complained once more. So Energy have said the tariff I accepted originally and the one in the contract were…
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Winter fuel payments
Firstly. Confused: I click on All boards on the right.
Scroll down to energy. But the only categories are Heat pumps and LPG but other
normal gas and electricity energy is not here. Is this a different energy
section? I Qualify for £200 Winter fuel payments and have received
a letter confirming this. I downloaded my latest…
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Fixed tariff ending, when to switch
My fixed tarrif with Octopus is ending mid December, I have been offered to switch to a new fixed or variable. The new fixed is obviously slightly more expensive than my current one. Do I switch now or hold off until nearer the time. I realise the offer may change and the next fixed may be even more expensive so am I…
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Can a faulty meter correct itself?
I changed my supplier They took the 1st reading from the smart meter and 1 four months later. It then stopped sending readings I submitted a reading 12 months later and the usage had been in line with my historical usage. 7 weeks later I tried to submit a reading which it refused to accept. I later found it showed usage of…
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Storage Heater Cost/Benefit Calculation Check
Hello all. Been in this flat for nearly 3 years now. It's a maisonette and the top floor bedrooms get very cold (poorly insulated roof) The previous owner removed the two storage heaters from the upstairs bedrooms, replaced with simple plug-in heaters which I set timers to run using Tapo switches. I was looking to possibly…
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MSE EnergyClub - Waste of Time!
I am a member of the MSE EnergyClub. On Oct 1 I actioned a switch from OVO to British Gas Collective Nov26 . Nothing happened British Gas claimed they had not been notified. I contacted energyclub@moneysavingexpert.com Oct 6 and was told that they should have been notified and that they would get them to contact me - well…
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Octopus Octoplus free summer energy sessions don't forget to sign up
If you haven't received an email pop to your octopus account on a Web browser and you should see a sign me up button there or on the octopus section. 1st session tomorrow
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British Gas SEG
Evening all, I’ve recently been accepted for SEG payments from British Gas, just wondering other experiences? did payment arrive on time? did it help to cut down your electricity bills in general? I’ve seen some people say that they got accepted and then when they enquired later BG have said their account wasn’t active?
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MSE News: Moved house or switched energy supplier? Check if you're due a share of £240 million
Almost two million closed energy accounts are holding a total of £240 million that's waiting to be reclaimed, new figures from regulator Ofgem show. If you've moved home or switched suppliers in the past five years, here's how to check if you're due a refund... Read the full story: 'Moved house or switched energy supplier?…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.