-
Nightmare experience with Octopus/potential ombudsman action
Hi all I'm having nightmares with Octopus energy. Would appreciate some advice please. At the start of October we notified them that we were moving and we wanted to move our energy account to our new address. After moving, the in home smart reader display still showed "Welcome to EDF" and EDF rates for several days. I…
-
British Gas contact number - no account details
Hi, my employer has received a text message with a payment link from BG. We have a number of properties with Homecover and the amount of £60 is a feasible excess. We have recently had all of the GSC's & services carried out and there were no issues. However, we have not arranged for an engineer visit, so have no idea what…
-
British Gas Poor Customer Service 2025
What has happened to British Gas? Customer Service is not fit for purpose! They have positioned themselves where they are not accountable and how has this been permitted by law? You cannot complain to a proficient team or body until 8 weeks- so this means you can be without electricity or gas for 8 weeks or more until the…
-
Scottish Power bill high (not first post about this)
Ok so a few months back I wrote about how SP were billing me around £85 a month for just electricity, gas is with another company (and rarely used) At the time I had dual meters but SP refused to change them to single meter saying as I had gas heating I wasn't affected by the teleswitch removal. Then suddenly in July they…
-
Another solar panel scam - refund for your inverter
I had a phone call this morning from someone who seemed to know a lot about my solar panels, installed over 10 years ago. They suggested they could organise a refund for me for the cost of the inverter. What? When I said I wasn't interested, they put the phone down. I've been in touch with OFGEM who (very quickly)…
-
Energy club discount
Hi. Through the energy club tool I can save money and get cashback by switching to e.on next fixed 12 month but as I am already with e.on on their next flex tariff, I can just move tariff with them but with no cashback, surely I can't get the cashback with mse energy club as I am not actually switching provider?
-
Octopus Energy erroneous bills
I have been an Octopus customer for a while and my usual billing date is 28th of the month. Last month the app was showing a gas (I am on dual) bill dated 19th, this then changed to 26th then the normal bill arrived dated 28th but the gas was only to the 27th, the other bill dissappeared. I contacted them by email stating…
-
Cavity Wall Insulation removal
Has anyone else experienced problems AFTER removal? We contacted CIGA September, inspector came out and confirmed the insulation should never have been installed and proper checks not made, report confirmed this with photos including reading found internal on damaged walls. We had the cavity removed within the last month,…
-
Fuse Energy.. Clocking Electric meters?
Even time I go on holiday, which is usually for around a month, I carry out exactly the same procedure on the main Electric circuit box, I leave the main power switch ON and flick all the RCD circuit breakers OFF. When I return back home the Electric meter is always the same reading as when I left, except for the time when…
-
Autumn Budget 2025: Energy bills to be cut by £150 from April 2026
From 1 April 2026, households in England, Scotland and Wales will see their energy bills cut by £150 a year on average, the Chancellor has confirmed in the Autumn Budget. The reduction will take place due to various green levies paid by consumers being removed from bills. But MoneySavingExpert founder Martin Lewis has…
-
Can't get a smart meter installed
8 appointments so far. It has been resolved that we need a meter that connects by 4G, but we need a meter that shows us whether we are on day rate or night rate economy 7. It needs to show us even when we are not drawing any power. We have batteries, solar panels and a wind turbine and have not used day rate since May 2024…
-
Moved: MSE Forum grey beards
This discussion has been moved.
-
Faulty smets 2 after switch
Hi All, 2 years ago I had a smets2 installed by fuse, everything worked fine. I then moved to Tomato energy who also billed me accurately on my time of use tariff. After they went bust I moved to octopus on the 24th November. The last action by the meter was on the 26th November and the meter displays welcome to octopus…
-
Suspension of FIT Account by Scottish Power
I had solar panels installed in 2012 & have had my FIT contract with Scottish Power since then. After I installed a heat pump in late 2020 I moved my supply contract from SP to Good Energy but left my FIT arrangements with SP. Last October I received an email from SP stating that OFGEM was requiring all generators to have…
-
New shop being charged deemed rates for a full year.
Hello all, I took on the lease for my shop in November 2024. On the first day I received the keys, I took a photo of all the building’s meters because the landlord didn’t know which one belonged to the shop. He also didn’t know who the energy supplier was. I tried searching online to identify the supplier, but I couldn’t…
-
FT article - budget levy/eco cut won't stop rising electricity costs
Network costs predicted to continue to drive electricity bills up over the medium term, despite next Apr changes. https://www.ft.com/content/4a161630-a32b-4427-bd66-b6cabb3c6744 Yet more evidence as desnz officials have already admitted to the PAC - network costs are wiping out any notional wholesale rate savings. With an…
-
EDF wont refund my credit on a closed account.
Hello. I need some advice. I switched my electricity supplier 12 months ago from EDF to Octopus. At that time EDF were supplied with a correct meter reading. I have been with Octopus quite happily. I have recently received an email from EDF telling me my account is in credit. It is only £29 but its still money of mine that…
-
Economy 7 tariff vs single rate tariff
Moved into a house earlier this year which has a economy 7 and therefore our bills are charged using two different tariffs based on usage, ie a night and a day rate. However, I don't have anything that takes advantage of the lower night rate - Would the billing rate on a single tariff plan be cheaper than the current day…
-
New Immersion heater or keep old?
Is it worth me replacing this with a smaller modern cylinder? It would only be for hot taps living on my own, as the shower is an electric unit on its own. This is an electric only flat so I'm wondering if the outlay is worth it in the long run?
-
Fischer electric heating local engineer
Hi Unfortunately my parents have Fischer electric heaters. Just wondering if anyone has used local engineers to sort out problems? Many thanks
For questions about water supply to your home.
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
442 discussions
12.2K comments
Most recent: Is there a slimline heat pump? by matt_drummer
Today at 12:07PM
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.