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NO British Gas Standing Charge on an all electric flat!
Some years ago my mother lived alone in an all electric flat which once I found out that she was still paying British Gas for the standing charge on her gas meter I intervened and informed British Gas that I had Power of Attorney and would no longer be paying British Gas for their standing charge. They insisted that by law…
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Energy club BG tariff and existing BG customer
I'm already a BG customer but thought I'd take advantage of the MSE group tariff.However the energy club's switch form asks for details such as direct debit which leads me to believe a new account may be set-up with the provider.I've good reason to be cautious after a bad experience with BG customer service last year…
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Already with Octopus, how do I claim the MSE deal?
I'm looking to jump onto the new Money Saving Octopus tariff, but I'm already with Octopus Energy. When I click switch it wants direct debit details, which feels wrong. Any advice?
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British Gas Double Billing VAT
Hello, Apologies if this has been posted before, I did search the forum and I couldn't see it anywhere. I recently moved back to the UK and resumed gas and electricity accounts with British Gas. If, like me, you don't have a smart meter and are a bit slow submitting meter readings each month, you will have an estimated…
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Outfox Energy and Econ 7 - any pitfalls?
Weighing up my options for switching. After UW (no!) Outfox is next up and much cheaper than my current offering from EDF. Next comes BG. I know BG had problems with switching E7 in the past. I have read all thr threads about Outfox but does anyone have any feedback specifically switching on Economy 7? I have a smart…
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Options for flat with no central heating
Looking at making an offer on a split level attic flat with no central heating. There is a gas supply to the building just not the attic. One not amazing looking electric radiator currently. Old building. Any recommendations for what to do here and expected cost? I'm struggling to work out what to offer. I hate being cold…
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Misled on utility costs – inflated prepay electricity rate at 85p/kWh
Hi all, Single renter in a bedsit, one of 10+. The AST states I’m responsible for 2.4.1.3. all charges for gas and electricity consumed on or supplied to the Property and (as to electricity where a two part tariff is in force) the standing charge or charges and any meter rent; and says Inclusive Utilities Clause…
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OFGEM contact us
just saw this is there a bank holiday I didn’t know about, and a strike ?
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British Gas Smart Meter not working - won't refund my credit.
I feel like I'm going round in circles - 12 months ago my smart meter stopped sending readings to British Gas, I contacted them to raise a complaint, I was told it was a known issue and would be rectified soon - could they close the complaint, so I said no, you can close the complaint when it's fixed otherwise they're…
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External wall insulation and planning
I wonder if anyone who has had external wall insulation fitted could give me any advice regarding their local planning authority? We live in a 1929 solid brick, three bedroom semi. No cavity. We are in the process of obtaining quotes. It has been mentioned that I should contact our local planning department to determine…
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Central Heating Solution in 2025
Hi all, Newbie here. I've recently moved into a flat with all-electric heating. No gas connection, and an old Horstmann Quartz Economy 7 hot-water heater. My electricity meter was so old it wasn't giving out proper readings and Scottish Power were only charging me 7 quid a month for electricity which was fabulous. I'd…
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Failed gas smart readings
Octopus installed smart meters for both gas and electricity in 2022. All worked well for 2 years until in August 24 the readings from the gas meter stopped. I asked them to fix it, and submitted gas readings manually via their website. In January 25 I moved my electricity account to Ecotricity. In August 25 the Octopus…
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RTS Meter Switch Off - Off Peak turned to standard tariff and standing charge applied
Hello, My electricity supply is via RTS meter that the energy supply company yet to change. The property has two meter and until 30 June was charged one standing charge on the general supply and the "off peak" meter for the water and storage meter had no standing charge and a lower energy tariff. From 1 July my electricity…
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Comparison sites vs MSE cheap energy site
Trying to do comparison as fixed tariff ends, with EDF, at end of Oct. Have got exact annual useage, in kwh, and put in on various comparison sites, and with EDF. Most came up with same deal and an estimated monthly bill around £100. When I tried using MSEcheap energy site......all details the same, it came up with an…
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Octopus Agile Smart Energy Cost Monitor Up and Running
A hayfever day yesterday so I stayed indoors and made this: It works like a thermostat but instead of switching things on when the temperature falls below a certain level, it switches them on when the cost per kWh of electricity falls below a certain level. The two levels I have set are my solar panel export rate and most…
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Eon next withdrawing offers before getting chance to respond
Had letters dated 2 September offering fix v43 and another dated 3 September offering v44. These letters arrived Friday & Saturday, on Monday when I phoned up the offers were not available so I had to sing up to v48. I have had this in the previous years when phone to take up offer in letter to be told it is no longer…
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Help with solar with old FIT export
Hi, I have solar panels fitted by A Shade Greener 13 years ago. They receive the FIT payments and I get to use the energy at the point of generation. I don't have a battery. Because I don't get the FIT payments, I have been on the tracker with Octopus instead of an export tariff. I have no view of what I generate or export…
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What to do with credit from old supplier
Hi, I have recently switched energy supplier (using the Cheap Energy Club I might add, really quickly and pain free) and the credit I built up with my previous supplier has been refunded to me. As the winter months are approaching, I am wondering whether I should add this credit to my new account or not. If I do is it…
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Rebel Energy - credit balance sent wrong amount to British Gas
Hello I have had an issue with my final bill and a DD which I tried to recall that Rebel Energy challenged and didn't return. They did deduct the DD from my final bill so when I received it, it was £220 short. After lots of stress and attempts to get this resolved including a complaint with my bank to locate the DD, I made…
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Meerkat rewards & energy switching
First off - absolutely no idea where on this board to ask this so since it was an energy switch that started it, I'll ask on the energy forum. I switched to Fuse, not because of this offer but when I went via CtM it said it was eligible for Meerkat rewards. Switch has since completed - last week. I went in to my account to…
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.