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Scottish Power Incorrect Billing Dispute
I have a prepayment meter with Scottish Power. All was fine until around 18 months ago, when there was a power cut and they had to replace the meter, which I continued to “top up” as normal. Around 9 months later, I received a statement of account, saying I owed over £2.7k (in addition to the £360 I’d already topped up)! I…
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Octopus Electric API Down?
Anyone else having issues with the Octopus API - both of my apps that use the Octopus API to track electric usage have stopped downloading data since 3 days ago. The meter is working as I can see the data on the Brighton app.
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Oops Octopus what ya doin ? Sorted thanks
Just logged into my account on iPad and iPhone Balance is zero Of course it is, you have got the wrong account number I guess all the energy companies make mistakes at some point Not to worry I have a spreadsheet with records going back 2 years, I provide them with meter readings for both fuels on the 1st of the month…
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Octopus daily usage figures not the same as daily meter reading history
Since 1st April, my daily usage (kWh) in both the App or website do not tally with the figures in the daily meter readings history (in App, click on Usage and scroll down to view meter reading history). Up until 1st April, these were always the same, but since 1st April the daily meter reading values are slightly higher…
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Is this bill possible??
Asking for a friend....... ...who has shown me a bill for one month where she has been charged nearly £600 for electricity. Supplier is OVO. No I don't have a copy of the bill. But yes the bill matches the meter and there's no other properties attached so it's not like she's paying for other people's use. She is the only…
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Non online tariff fix? (needle in haystack)
Hi all We're here again - Mum, is in her eighties, is not computer literate nor a smartphone user so does not do email, but is very independent and likes to manage her own affairs. Her latest gas and electric statement from Scottish power outlined how much the increases in cost would be, but told her she could have a fixed…
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Cheap Energy Club confusion - help!
I'm confused by quotes I get on Cheap Energy Club - it's not clear to me whether the quoted savings take into account early exit fees? I assume they do as the quote engine knows exactly what supplier & tariff I'm on and therefore knows it's a £100 exit fee as this is before the free period 49 days before my tariff ends.…
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Smart Gas Meter Readings more than actual usage
Hi all, I was wondering if anyone else has had the same issue with smart gas meters that I am experiencing. I have searched this and it appears there have been numerous issues with gas meters reading no usage but none that I have found saying they are overcharging. We use E-On next as our gas and electricity supplier and…
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Smart Meter Replacement - what happens with the HH data?
Our meter, which started going flakey in the Summer, is working at the moment. For example as I look just now Octopus have all data up to the end of the day yesterday. It's due to be replaced on Tuesday. Obviously I'll grab import and export index readings just before he starts. But does anyone know, or want to guess, what…
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octopus new april tariff
with gas prices crashing on the wholesale market octopus decided to increase there gas price on the new fix, for the north east from 5.90p kwh to 6.03p, electric and all SC no change hopefully a new 1 comes out soon which is cheaper my current (5.52p) is up on boxing day and i can return to tracker in june so that could be…
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Future Price Cap
I don't understand how they can predict the future - but according to Octopus - here is next years energy price cap....
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EON NEXT WARM HOME DISCOUNT
i am in Scotland and with EO.N Next. I applied for Warm Home Discount when the scheme opened last year and received £150 in November 2024. However, I have now received an additional £72 in March 2025. Similar happened last year when I received an additional £75 in March 2024 having already had the normal £150 payment.…
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Is this back billing?
Hello! I'm with E-On Next and last year around April I was over £300 in credit with my electric. I asked for a refund of £200. Probably just after I asked for the refund E-On told me (can't find the email now) that in January 2022 they had neglected to take the direct debit as usual. After some extra checking today, it…
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Small Claims
Hi I am new here so I hope I am doing this right I have issued a small claims against British Gas over monies owed due to a faulty meter ,they have replied to the court saying they intend to defend the whole claim which they have until 14-4-25 to send In Their defence , last night I received an email from their solicitor…
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warm march?
has everyone use less gas this march compared to last year i'm looking on the octopus app and says i used 1325kwh last march yet last month i only used 927 i did get my loft insulated in dec24 so wondering if thats having anything to do with it if this reducation continues i can see my gas bill dropping over the year
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Economy 10 - meter database and RTS issues
Help! We are in a real Catch 22 We have an Economy 10 meter which has RTS. We are with British Gas. The database has our meter as an Economy 7. British Gas do not support Economy 10. They have acknowledged that our meter is Economy 10, but said they cannot change this on the database. We have to find a new supplier, get…
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EDF Standing Charge
EDF's Simply Tracker Extra Apr26 now increases standing charge from 27.741p when signed up at end of February to 32.32p, an increase of 16.5%, is this reasonable? On Ofgen website, it shows an increase of 11% for the same period (April - June, London area).
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EV Switch from Octopus to OVO
I recently switched from Octopus Agile tariff (7p from 11.30pm to 5.30am) to OVO who offer a 7p tariff at any time of the day. They have now stated in writing to me that the standard rate of 24p is reduced by 7p for each unit used. https://www.ovoenergy.com/electric-cars/charge-anytime Despite me saying that this is what…
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Octopus GSOP Payments
Hi, I am in the middle of asking Octopus Energy for two Guaranteed Standards of Performance (GSOP) payments. They cancelled a smart meter install in Nov 24 with less than 24 hours notice. This was rebooked for Jan 25 and no one showed up. In my initial email I said I believe we are two Guaranteed Standards of Performance…
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Gas Meter Relocation
We are converting the garage to a bedroom and would like to move the gas meter 2 metres to a box outside. Our builder is doing the digging and supplying a new gas meter cabinet in the wall. Octopus put me onto our gas network supplier (Norther Gas Networks) and they have quoted £790 to move and reconnect. Is this…
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