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Poor advice from MSE...
I recently moved rented properties and planned to go with Octopus for my energy provider but MSE advised i go with SO energy. My bill has gone from £49 to a painful £113, baring in mind the flat is tiny, we are barely there and do not use much energy (we do not have a TV, do not WFH, do not game etc). It seems unreasonable…
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Octopus Smart Meter issue
I tried to change tariff to Octopus Snug but it wouldn't let me and I was told that it was because they didn't think the meter had alcs. They said they would investigate and asked me to send a picture of the meter they themselves installed in 2023 and also asked how the storage radiators worked. They've now come back and…
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who owns the smart meters and will i be charged for it if i move providers
British Gas have just replaced my smart meter as the previous one stopped sending the info 2 months ago. I am looking to change from them but not sure if they will charge me for the meter as it was just installed - i did go onto the BG chat but was over 90 in the queue.
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Refund of credit
Has anyone had a full refund of credit from British gas and how did you manage it
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BW legal , Threating to taking me to court
So, BW has sent me a notice to pay British gas bill of 1700 that I didn't use. I never was British gas customer before February this year. I lived in a room for a two three months that was above a shop. I used to pay 200 pound a month that included the rent and energy bills as well and I shared the room with another…
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ECO4 GBIS via a Consumer Rights
I've had a leaflet from a company called Consumer Rights, based in Wales, who claim to be able to advise on energy grants and funding via my local council. Because of their name they're difficult to Google and I'm concerned about scams, the council have responded to my query with an unhelpful "We dont know if this is a…
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Query on using uSwitch to go from Octopus to Fuse
So my elderly mother uses Octopus and wants cheaper electricity (and gas). I did a uSwitch for her and cheapest seems to be "Fuse fixed 13 months", providing you don't want to exit. Octopus doesn't have an exit fee, so I want to move her across, here are my questions (I realise you may not be able to help with…
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EDF energy bill after 1 year of not being with them
Hi everyone I switched from Edf to octopus last year. I haven't had a single bit of correspondence since August 2024 from EDF UNTIL 22nd August 2025 I received an email with my energy bill? I read it as my new balance is £0 today I have received the letter (bottom pic) asking for payment? I am very worried this has come…
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Tomato Energy - is it going to fold
Tomato Energy - is it going to fold? Do I need to abandon ship or wait and see if it survives following the Order that it has been served with by OFGEM.
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How do I use this Electricity Smart Card?
Hi all This might sound daft initially but all will be revealed. So, I have recently purchased a house that requires total renovation. The previous tenant left me a bag of door keys, a Gas top up card and an Electric top up card. So, the lads demolishing the house told me that the lights had gone out today. So, I gave one…
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Dimplex Quantum Storage Heater - Hot Casing
I have recently had 7 of these rads installed. They are supposed to be high retention and to quote dimplex. "The extra insulation also keep the outside of the heater cool when not in use " I have charged one up for the last 3 nights at the default temperature of 21 degrees. The charging stops at 7am. I turned the…
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Radio Teleswitch Replacement and tariffs
Hello, just looking for some advice. 4 months on from EDF trying and failing to swap my rts meter for a smart alternative I’m now embroiled in a ‘discussion’ about tariffs and rates. Having been on both a standard variable rate and standard off peak since forever I’m told that I must have an E7 tariff which will mean I’m…
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Annual Usage Estimation BG - Has anyone else spotted this?
Despite cutting my actual gas use month after month, my estimated annual usage keeps going up: May: 9,538 kWh Jun: 245 kWh used → est. 10,085 Jul: 192 kWh used → est. 10,608 Aug: 167 kWh used → est. 11,678 I complained, and BG told me it’s “based on the last 12 months” – but that directly contradicts the fact my usage is…
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Eon fit problems
I moved into a house a year ago with solar panels and a fit account with eon. The seller , unbeknownst to us had the wrong smart meter fitted - not showing net, they were charging the batteries at night and selling back to eon. We were told after 5 months of the account being on hold due to high readings that we would need…
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Ovo moving home price
Just a quick heads up for those looking to renew with Ovo. I was quoted a price back in mid-August for a contract ending in Sept which was online only. I searched (as did an Ovo rep in a later call) and couldn't find the quoted unit and standing charge prices. In the end I tried it as a moving home quote and it came up…
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Do Ceiling Fans reduce heating bills in Winter?
Hello!I saw claims online that using a ceiling fan clockwise in Winter can help distribute hot air that accumulates at ceiling level, downwards, increasing how warm a room feels and helping you lower your heating bills by 15%Has anyone actually experienced this? Thank you
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Smart meter connectivity
Does anyone please know how to test for Smart meter connections outside my walls. In rural Wales, so south zone. Inside my house there is apparently no connction to signal or WAN (thick walls). Octopus gave up chasing SMS to try T3 external aerial. If I thought I could get a signal I'd move the meter - the grid connnection…
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OVO - pls can someone tell me how it works - internal records
Hello, can anyone help please. We are in a dispute with OVO and it looks like over a period of 5 years they have been overcharged us more than £15,000. I know we can't get it all back, and we've sorted it going forward with new provider and fixed the meters, but we are disputing OVO's recent invoices. It now looks as…
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Small Business Energy help for broker scams
Hoping someone can help! We have a small business with two electric meters. One contract is up on 31/3/24 and a third party broker (Northern Gas & Power) have got us in to contract to sign back up with the currently supplier (Engie) but at a rate of 60ppkw for over 3 years. This is on a blend and extend contract so in…
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Octopus yanking us around for a year. (GBIS - Great British Insulation Scheme)
Hoping that someone might be able to help me on this one. We applied for the GBIS (Great British Insulation Scheme) in February 2024 and since then we've had nothing but the run around with Octopus about when we can get the work carried out. We were sent and email in the summer saying that it had been accepted and we…
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Most recent: Door not closing tightly by northwest1965
20 December 2025 at 8:53PM
