Oops Octopus what ya doin ? Sorted thanks

MikeJXE

Just logged into my account on iPad and iPhone 

Balance is zero 

Of course it is, you have got the wrong account number 

I guess all the energy companies make mistakes at some point 

Not to worry I have a spreadsheet with records going back 2 years, I provide them with meter readings for both fuels on the 1st of the month despite being on smart meter for Electric 

I might email them on Monday 

Anyone else with the same problem 

QrizB

Mine looks OK on their website, and via the app. So it's not affecting everyone.

MikeJXE

I think it’s a hiccup that may sort itself out 

Strangle about a year ago I noticed 2 accounts in my app and online,  one without an address so since then i have always  chosen my address 

It will get sorted, I have the April 1st bill with a balance of £152.04 

MikeJXE

Sorted itself out so just a hiccup 

jennifernil

We also have one without an addresss, turns out it is for our generation from the panels on the roof.