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Refund of credit after switching
Today is the tenth working day after receiving my final bill from EDF after switching away from them in October , what do I do if I fail to receive my credit today and is there any penalty I would be due ? As a side issue , I switched to them in October 24 paying them in front , my fixed tariff ended 6th October 25 and…
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RTS meter fitting
Hi, my son lives in a council flat, his meters, along with everyone in the block,are in a cupboard in communal area. E-on want to fit new meters. We have had this before, and because other's are on the same fuse, they couldn't do it without their permission to switch off the power. They have rang again wanting to do it, I…
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Scottish Power rate disparity
I got a smart meter just over a month ago, already I've had a couple of bills, or at least the bill has been updated, anyway the rates are 31.676p day and 15.409p night. I'm on the standard tariff (can't switch because of a system issue that's being worked on). My main problem at the moment is the rate being charged…
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British Gas CAN Split Your Warm Home Discount
I'm on a PAYG smart meter and I received my Warm Home Discount of £150 onto my electricity on Friday. On Saturday afternoon I phoned British Gas to ask if some of the Warm Home Discount could be moved over to my gas meter. Said I only had £4 on my gas at the moment (which he could see) it's cold and snowing and it would…
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Hive - opinions please?
We are having a new boiler fitted next week. Our fitter has said we could have a Hive thermostat fitted if we wished so I have just been researching as I don’t know much about it. Obviously it’s at the expensive end of thermostats as far as prices go as you need to buy the hub also. The app has quite a lot of recent…
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What's causing my electric cost of 2p an hour for 24 hrs daily??
Hi all. The main devices I have plugged in 24/7 are a Virgin router, 2 WiFi boosters, fridge freezer (A+ rated), and an old SM300 Switchmaster timer that seems to be clicking all the time. I have no use for it at all. I don't use central heating and it was there when I moved in. It's apparently connected to the combi…
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British Gas chasing a bill 10 days after it was paid.
Around Nov 10th, I received a gas bill for the last Quarter, I scheduled it for payment with my Bank and thought no more about it. December 1st, I received a chaser and checked my Bank statement to find the bill was paid on November 21st. Despite them saying "if you have recently paid, don't reply", I informed them the…
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So energy variable direct debit.
I have recently renewed my tariff with So Energy in June. They didn't take a payment in July so I have contacted them and have been told I can no longer do a variable direct debit( as I want to just pay for the energy as we always pay too much ) We used to be able to do this on on our last tariff with them and paid much…
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Is this an RTS meter?
Hi all, Ive just read an article saying that RTS meters will stop working. Can I check - is this an RTS meter? Im 99% sure it isnt, but thought Id better check. (Theres no gas coming into the property, only electric.) Thanks
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Energy myth-busting: Is it cheaper to have heating on all day?
This is the discussion for the following MSE guide. Energy myth-busting: Is it cheaper to have heating on all day?
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Octopus Energy to pass on Autumn Budget savings to both variable AND fixed customers
Octopus Energy customers on fixed tariffs WILL see the proposed '£150 energy saving' announced in the Autumn Budget passed on to their bills, the provider has announced. MoneySavingExpert.com founder Martin Lewis has been lobbying the Government in recent weeks to ensure the savings aren't just applied to those on standard…
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Payment issues with Energy Firm
Hello, Apologies if this is on the wrong section. Would like to get advice on this issue I am having, My old energy provider So Energy and myself have been going back and forth for 5 and half weeks. 2 times they've tried to send money back but their payments team have rejected both (once said it was my bank that rejected…
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EON next drive smart V5.2 tariff
As my current supplier, Tomato energy, is on its last leg, I figured that the above tariff is my next best option. Iam confused about the smart charging. I understand that you can charge your EV during peak time at off peak rate (only EV, not appliances) but is that anytime during the day? I leave the house at 7 am and…
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Octopus claim my Electricity meter is at the end of it's life.
Hoping this request is in the correct Forum/place. Basically they want to put a Smart meter in. I do not want one. They are saying it is a legal requirement to replace the meter because it has reached the end of it's 'certification' period. How do I find what the certification period and end date is? Incidentally they…
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Economical heating without a thermostat
Hi, In my current rented flat, I have a combi boiler but no thermostat. This means I control my heating entirely through the flow temperature (on a dial from 0 to 6) of the boiler for the radiators; I can't use a timer or a cut-off temperature. I wanted to ask for some advice on how to use a system like this economically…
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Octopus Solar Panel quotes + a window on the roof
Hi I was hoping to have two quotes by now, but Infinity Renewables didn't show up (dad used them). I have several questions below, please: 1) I have a tiny window on the roof that lets in skylight onto an unused bathroom. I'm not bothered about it, and if it'll reduce the number of panels by 1 on the south-facing side,…
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Johnson & Starley Aquair Heat Interface + Combi boiler - replacement for current Warm Air system
Hi everyone Having recently moved to a new house, we're looking to replace a ~20 year old J&S economaire warm air unit with a gas fired combi & J&S Aquair unit. This will allow us to make use of the ducting in the house and provide us with on demand hot water. Does anyone else have this set up? All installers have…
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Energy Prices confusion
Have been looking at Cornwall Insight this morning. Good news - Price cap for typical user is forecast to reduce from £1758 per year to £1620 per year in April 2026. This is a saving of £138 or 8%. for the typical user ( Gas 11500 kWh / Electric 2700 kWh per year) Cornwall Insight state "The main drivers behind this…
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Scottish Power and SEG
About a month and a half ago, I applied to Scottish Power for SEG for my solar panels. And since then, I have heard nothing. Any follow up emails have disappeared into the void. I have contacted Scottish Power via their Chatbot only to be told to contact them directly using the same email address. Does anyone have any tips…
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nothing new
as the topic says ive been watching out for good fixes and theres been nothing out the ordinary jumping out the prices have been frozen more or less since about oct/nov even octopus current fix is nov v3 and now its jan anyone expecting some fresh fixes on the market soon
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