edf

Marleymarley

I am contacting you regarding systematic billing manipulation by EDF Energy that is currently threatening my family's urgent mortgage renewal this June.Following a multi-year billing delay caused entirely by an uncompleted supplier transfer error on their end, the Energy Ombudsman formally investigated and ruled that the situation was EDF’s own failure and could have been resolved back in 2020. The regulator ordered EDF to apply strict 12-month back-billing protections.However, the exact second the Ombudsman closed the case, EDF deliberately bypassed the ruling behind closed doors.On 15 May 2026, EDF's High Care Complaints team sent me a formal email explicitly admitting that they manually injected an unexplained £7,409.64 "additional charge" onto my live account ledger purely to force my screen balance to "align" with an offline back-office simulation spreadsheet.By running their own rogue calculation past the Ombudsman's legal deadline, they have completely wiped out our regulatory protection, swallowed over £5,400 of my real-world standing order payments, and placed 5 false missed payment markers on our credit files.I have served a formal Letter Before Action to EDF's Chief Executive, Simone Rossi, and will be officially filing a claim via Money Claim Online this Thursday morning. I have full black-and-white email confessions and the Ombudsman's official letterhead confirming EDF's failure.I would love your help as EDF will not tell me what made up that paymen

la531983

Why do you need a credit check to go on a new mortgage rate? I didnt. I just picked a new one with my existing lender. Cant you do this? Least its one less worry.

born_again

https://forums.moneysavingexpert.com/discussion/6669149/edf

Raise a complaint again on lack of info on the £7k & go via the complaints process again.

Have asked to be moved to energy section, as they may have a better understanding on the amount & their process.

In reality you are going to have to post more about the issue.