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Outfox energy
Hi everyone, I am with Octopus energy, my current deal runs out late December. I've just done a comparison on Uswitch ( cheap energy club broke )There are 2 tariffs that I was interested in from Outfox energy Outfox Energy Fix'd Dual Nov25 12M v2.0 - Family Advantage+ Outfox Energy Fix'd Dual Nov25 12M v2.0 - There is a…
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How does monthly whole bill DD work with Octopus
As we had built up a lot of credit, and bills can be unpredictable as we have solar panels, metered export , and frequent trips away in our caravan, we moved to whole bill DD with Octopus a few months back. Each month the bill reduced our accumulated credit and now the November bill is about £50 more than the remaining…
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British Gas Won’t Fix My Dual-Rate EV Tariff Issue – 6+ Months and Counting!
I’ve been dealing with a billing nightmare with British Gas since August 2024, and despite countless calls, reassurances, and even escalating to the ombudsman, the issue remains unresolved. I was on a dual-rate EV tariff before British Gas migrated my account to their new system. My smart meter still correctly shows…
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Confusion re Warm home Discount Scheme
Today I had an email telling me that my Warm Home Discount of £150 had been paid to my supplier. The trouble is that Im sure I do not qualify for the payment. Im not on low income or Pension Credits so Im confused as to why I would get the payment. My son who lives with me is on UC and got a letter telling him he was due…
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Big Community Switch
Hi all! I've just had my quote from the Big Community Switch programme and for the first time it is quite a bit cheaper than my existing tariff with Octopus. The unit rates and standing charges are cheaper for both fuels and seem very competitive when I search tariffs for other providers. The new tariff on offer is with…
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MSE Energy Club Collective Switch failed due to MSE tech issues
So today I've just received an update for for my switch to the British Gas, Collective Nov26 tariff to be told "the application wasn't could not be loaded into the system". (After I hadn't been switched in the alloted 5 working days after my 'switch in progress' enail, I had already sent a chaser email) As a result, I look…
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Ovo Energy FIT payments for solar panels
Is anyone else still waiting for their first FIT payment from OVO energy since they bought SSE? I have been waiting more than 6 months now. The last communication said payment would be at the end of May and still nothing from them? Does anyone have the up to date contact details for Stephen Fitzpatrick the CEO? I wish…
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EDF in credit but putting up DD
I haven’t got a smart meter but I do meter readings at the end of every month. After the last bill at the end of October I’m still £171 in credit which to me seems quite a lot of money still to carry over yet to winter. I’ve had an email to say today that they are putting up DD which is normally £94 to £104. I know that…
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Gas Meter Reading not Advancing
We had smart meters installed a few years (and a couple of suppliers) ago but because they are in the cellar they have never worked as smart meters and we still have to send in monthly readings. Last week we had the boiler serviced and the engineer noticed that the meter reading wasn't advancing when he did the flow test.…
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Can this make my boiler use more energy?
My HA fixed an issue with my Boiler a while back, something called a Diverter, since then the amount of Gas used (with heating off) has increased from 8m3 to 12m3. I am concerned that in Winter this might double cost when I have the heating on. Is there any way changing this part or bad repair accounts for the increased…
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OFGEM Consultation zero standing.charges
Sadly I struggled to respond to this consultation as it was disability unfriendly, someone told me that there was an email but it has closed anyway. Am I right in thinking that if such a scheme were brought in they would just increase the energy rates which would create some arbitrary limit after which one would be worse…
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Are OFGEM now agents of HMRC
Despite huge profits being realised by power generation companies the consumer is bailing out their apparent creditors and supplementing the debtors with a benefit payout. Why?
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Smart meter lost connection
I was harassed into having smart meters fitted. I really didn't want them due to the location of the metres and it not being an easy install. There was nothing wrong with the old metres and I always sent monthly readings and paid my bills in full. Anyway I gave in and had the metres fitted which went horribly wrong. The…
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Electricity meter readings are 20x higher than average and I don't know why
I have always been pretty consistent about submitting meter readings monthly and six months ago I noticed my electricity meter reading (I have a gas meter as well but that has been fine) was about twice as high as I would have expected. I put this down to it having just been Christmas. But a month later it was 5x higher…
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Rebel Energy in administration
December 2024, switched energy supplier to Octopus from rebel energy. Rebel Energy went into administration in April 2025 taken over by British gas. We are now being chased by Oriel Collections service to recover outstanding payment on behalf of Rebel Energy. I always paid Rebel energy by Direct Debit. Why didn't rebel…
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UW credit
Hi I was with utility warehouse and in my August bill I was £540 in credit with them. But since then my credit has disappeared in all of my statements. I contacted them and received a text message a week later to say my credit would appear in my October statement. But it didn't I contacted them again and they said my…
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Tapo p110 does it have to go directly into socket
Thought this would take a minute to find out on google but not getting far. Have a fridge and a separate small freezer plugged into a multi plug that goes into the socket.. Does the Tapo p110 have to go directly into the socket. If so i can't monitor the freezer on it's own. It's the only socket in the pantry. If so could…
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Refund from Igloo energy/e-on next
I received a letter in Nov 2021 from eon next saying they were appointed by Ofgem to take on Igloo energy supply customers. They advised that i had a final credit balance of £18.64. I have emailed them (eon) several times and they say that im not owed any funds. I have it in writing and have sent them the letter but their…
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Rebel Energy/Oriel Collections
I received an estimated bill from Rebel energy in August. It was relating back to March/April when they ceased trading. I am now being pursued by Oriel debt collection. But I have told them repeatedly that the estimate was much higher than the real reading. I have sent them a picture of the meter in November 2024 and…
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The Student Energy Group + Corona
My son has recently moved into a new rental and requested to switch his energy suppliers to Octopus. Electricty switch went smoothly, whilst the current gas supplier objected. He investigated with the landlord to find the previous tenants had gas supplied via The Student Energy Group - TSEG (but not electricity). So, son…
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