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Econ 7 smart meter not sending gas reading
Another day, another meter hassle! How do smart meters work for 2 tariff electricity and gas? Or don’t they? The smart meter is recording - and sending - day and night readings for electricity but isn’t sending anything for gas. Is this normal? Smart meter was installed in September. OVO has requested a reading.
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Prices on tariffs are wrong on MSE
Wanted to change to the British Gas deal to save a couple of hundred a year and compared this with my current tariff. See pics attached. The prices for my current plan are wrong and too high on all three elements: day rate, night rate and standing charge. Compare with my bill from 03/10/2025 below. And yes I triple checked…
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Student Energy Group chasing for money
My daughter was at university and rented a flat with 3 other students. The original energy supplier was Student Energy Group but they switched to British Gas. Now Student Energy Group are claiming they owe them over £800 as they say because British gas didn't inform them, they still have to pay. They have all the…
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Smart Meter Wrong by a Constant
I've been going back and forth with EDF over the last 18 months(!) because our manual meter readings and the smart meter readings that we're getting on a Liberty 100 system are consistently different by a large margin. I've discovered that they're so consistently different that they're actually out by a constant number…
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EON Billing Newbuild Nightmare
First post so forgive any rambling! I moved into a new build 28th June 2025 with meter reading taken at time of move in, house has solar panels. I was told it was Eon and the new build developer provided me with the smart reader from Eon Since then I have repeatedly tried to set up this bills for my address with Eon…
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Energy provider monthly credit card payments
Please could someone recommend an energy provider that enables monthly credit card payments? I don't mind setting up a direct debit as a back up. I have smart meters and would like a monthly bill i can pay with a credit card (not a fixed amount monthly payment) I have a credit card with two years zero percent interest so…
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Octopus Energy
Can someone who is a bit more au fait than me, kindly help? I am currently with Utilita Energy after I switched from E.ON Next whose Customer Services were totally abysmal. But Utilita have a rather dubious 'fishing hook' ploy. They initially tout No Standing Charges, then once they have the customer, 3 months later…
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7 year Energy bill dispute, bill keeps increasing - any advice?
Require guidance dealing with a quite long-standing dispute between my parents and an energy supplier. The dispute began when my parents received a bill that they did not expect and consequently did not have enough money in the account for the direct debit to complete. Upon reviewing the bill my Dad decided he would not…
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Am I really eligible for this
My energy company recently credited me with £150 Warm Home Discount, my concern is whether this is some sort of mistake that may be clawed back later leaving me in debt. In the past I had money that I think everyone got during the energy crisis. I have also had Cold Weather Payments but those are few and far between, I…
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Increasing Direct Debit
I've just got off the phone with my energy company after getting an email saying they were increasing my direct debit. I currently pay £240 a month, and they wanted to increase it to £270 because my account "wouldn't be in credit by the end of March". Looking over my usage for last year averaged out at £160 a month, and…
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How do I read my Smart Electric Meter?
How do I read my Smart Electric Meter? Tomato energy has just closed down and were being transferred to British Gas for Electricity I guess I need to do a final reading but the meter just has a pin number, no reading???? Its a smart meter and they were taking readings electronically every 15 minutes so do I need to do…
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Moved: Would this be a better way for Cold Weather Payments?
This discussion has been moved.
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Cheap Energy Club
I have not been able to see my deals for a few days now. I can login but when I get to see deals nothing happens. I have tried different browsers.
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Old Dimplex radiators not working- fix or replace?
We moved into our electric-only house a few years ago, the Dimplex storage heater is downstairs and works fine. Upstairs our 3 bedrooms have little Dimplex heaters on the walls (pics), and after a year in the house they stopped working properly- they only worked when they were set at 5 or above, and instead of looking into…
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Moved: Dehumidifier
This discussion has been moved.
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Best option for EV tariff
Hello, We're with Octopus and we had a fixed tariff until December 2025. Commuting to a new job pushed me to buy an electric car so I had to switch the Electricity tariff to Intelligent Octopus Go. This comes with a price because we have to pay more during the day and can't get another fixed tariff. What would be the best…
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Outfox energy
Hi everyone, I am with Octopus energy, my current deal runs out late December. I've just done a comparison on Uswitch ( cheap energy club broke )There are 2 tariffs that I was interested in from Outfox energy Outfox Energy Fix'd Dual Nov25 12M v2.0 - Family Advantage+ Outfox Energy Fix'd Dual Nov25 12M v2.0 - There is a…
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How does monthly whole bill DD work with Octopus
As we had built up a lot of credit, and bills can be unpredictable as we have solar panels, metered export , and frequent trips away in our caravan, we moved to whole bill DD with Octopus a few months back. Each month the bill reduced our accumulated credit and now the November bill is about £50 more than the remaining…
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British Gas Won’t Fix My Dual-Rate EV Tariff Issue – 6+ Months and Counting!
I’ve been dealing with a billing nightmare with British Gas since August 2024, and despite countless calls, reassurances, and even escalating to the ombudsman, the issue remains unresolved. I was on a dual-rate EV tariff before British Gas migrated my account to their new system. My smart meter still correctly shows…
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Confusion re Warm home Discount Scheme
Today I had an email telling me that my Warm Home Discount of £150 had been paid to my supplier. The trouble is that Im sure I do not qualify for the payment. Im not on low income or Pension Credits so Im confused as to why I would get the payment. My son who lives with me is on UC and got a letter telling him he was due…
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