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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.5K comments Most recent: Opened an account without consent and now chasing a debt by fatbelly 18 May at 7:29PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

365 discussions 11.1K comments Most recent: Radiator Fans rather than upgraded Radiators with ASHP by FreeBear 17 May at 12:36PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.7K comments Most recent: Removing oil central heating? by matelodave 17 May at 4:30PM

Moved to Outfox Feb Fix V2 from Octopus Flexible. When will my electricity connect?
The gas seems to have connected online, but the electricity still hasn't. Is it because I have a SMET2 reader?
British Gas unable to install a smart meter?
I live in a flat with storage heaters that heat at night, I am on the economy 7 tariff with British Gas so that the electricity is cheaper at night when they are heating. I've been told that the signal for my electric meter is being switched off in the summer, so British Gas need to install a new smart meter with day/night…
Is fixing the better option for me (EV)
I am currently with Octopus with the Octopus Go tariff for electricity. I have an EV which I charge overnight with a 3 pin plug (only do around 2000 miles a year) and have cheaper rate at night. I have asked if I can fix, they said yes but I would not get the cheaper rate at night. Currently 8.5p between 0030 and 0530,…
Octopus Home Mini
https://octopus.energy/octopus-home-mini-faq/ Has anyone got one of these yet? I noticed the home mini being discussed on Twitter and managed to get signed up to the trial. I’ve been informed today that one is on its way to me, it’ll be interesting to see more up to date usage data! Im still uncertain if it’ll work for me…
British Gas - Debt collector letter received
Hello, I hope this is in the right place and if not can the mods please move as I would like some advice. A letter has been sent to an address I no longer live requesting money. Now I did live at the Supply Address but I left the address on the 9th January 2023 (to move to the address where this letter got sent to this…
Been offered a smart meter , on economy 7
Edf are pushing to change my old horseman rts meter Been offered a smart meter , smets 2 they said , day and night rate but at the moment , at the moment I have day and night , plus a heat so 3 different reading I have old storage heaters , they work really well and suit my lifestyle bricks in a box type ) i also get a…
Octopus Collective
I've just come across the Octopus Collective and signed up to possibly invest in a future project. Anyone had experience?
Storage Heaters - turn them off?
Hey, The heat fades from my overnight storage heaters by the time I really need it in the evening. They heat my flat during the day - when I'm not there. This means I'm turning convection heaters on from around 7pm until bedtime - still peak hours. I'm on an off-peak tariff but don't feel I'm getting the most out of it...…
I'm only being offered Economy 7 tariffs
My house used to have an Economy 7 meter, but it has had a smart meter for a couple of years. When I moved in I left the Economy 7 tariff for a few months, but it became clear I would be better off using a single rate tariff. I have been with two energy providers in the house so far, each time I have been put into an…
British Gas - Stuck Connecting to Smart Meter
Does anyone know how to correct this state? I was told to leave the smart meter display off for exactly 2 hours then leave for 7 days which should "reset" the connection. Obviously this didn't work. British Gas have told me I need a replacement, but also that they have no stock and that I would be notified when a…
Energy Tariff and fixing - when should I do it?
I’m on a fixed energy tariff with Octopus from last year which expires on July 4th this year. Should I be locking a fixed tariff before the 1st of April to ensure I can get a better deal before the price cap increase even if this means I will spend 3 months on a higher tariff than I am currently? I have never really cared…
Ofgem guaranteed standards, compensation withheld - RESOLVED
Earlier this week I received a £40 credit to my Octopus Energy account for them failing to provide a final bill within six weeks of a switch. I am somewhat sympathetic to them as there is a fairly good chance some or all of the blame lies with my new supplier, Tomato Energy. However, them's the rules.With no sign of a…
EV Tariff prices anyone?????????
I'm have 13 kw hybrid and currently on EDF Evolve EV tariff. Due to imminent price increases I'm looking for the best EV tariff but suppliers dont want to tell you their price????? Moneysupermarket doesnt have EV option Compare the Market doesn't have any EV tariff prices (although every company has one) If you go to…
Octoplus tracker
We are on Octoplus Tracker and I really don’t know whether to come off it and fix? Any suggestions please?
Solar with battery currently on Octopus Flexible should we switch to Ovo or Octopus flux?
We are looking to switch my mum. She has solar panels with a battery. She used 1000kwh electricity and 6000kwh gas in 2024. She has smart meters. She tends to go away for most of the summer so very little usage from April to October. She gets FIT payments from Microtricity. She is currently on Octopus flexible after her…
Should I go to energy ombudsman?
I made a claim for the warm home energy grant which was rejected because OVO had my name wrong so I had to get a statement from them to confirm my account to send for the grant. It took me over 2 months and an official complaint to get the statement. In the process OVO told me I had a debt of over £500 with them and had…
Octopus 7 : Switch to fixed : Catch up payments
Existing Octopus customer, looking to fix with Octopus ..... The new tariff is co-incidentally the same price as my existing (variable rate) price which already includes £24.65 catch up payments and I am some £350 in credit They then offer 2 options but both indicate I need to pay these catch up payments on top of the £161…
When can I switch?
Hi. I'm coming to the end of my one year fix with So Energy. I'm wanting to switch somewhere else. My tariff ends on the 17th September. The other day they sent my an email notifying me of my tariff coming to an end, and offering me a couple of options if I stay with them. Can I start the process of switching to a new…
Tomato Energy
Hi, Is anyone else having issues with tomato energy? I'm my case I can't see anything usage on the Mywatts platform, no bills get created and a direct debit has not been set up (even though details were confirmed when I switched) They take ages to respond to anything and it just seems like that are very disorganised.
Economy 7 and Smart Meter (Scottish Power)
Hello, I'm after some advice please. I'm currently on an Economy 7 tariff, we no longer have storage heaters but we do have a water tank that is heated throughout the night on the lower tariff and then we use that hot water throughout the day. I understand some meters are being switched off in June, and while I don't think…

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Energy

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