Fuse Energy & OFTM Reviews please ⚡️

stripling
stripling Posts: 265 Forumite
100 Posts Second Anniversary Name Dropper
edited 3 February at 9:58AM in Energy
Do you use Fuse Energy? What do think? How is the customer service? The App? Billing?

Please let me hear your reviews. I've read the previous threads, Trust pilot etc.  I'd like to hear from current or previous users.  

I'd also like to hear the same about Outfox the Market?

It's time for me to divorce 🐙  It's been a long time but the cracks are beginning to show. 💔
Thanks. 
«1

Comments

  • la531983
    la531983 Posts: 2,822 Forumite
    1,000 Posts First Anniversary Name Dropper
    I moved to Fuse last week, had first bill already as they bill in calendar months, which is fine, so only a few quid. SMETS1 meter linked with them straight away and I get near real time hourly breakdowns (although they do add the standing charge onto the graphs at 2am, took me a day or so to work that one out).
  • QrizB
    QrizB Posts: 16,972 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    edited 3 February at 10:17AM
    It's been five(?) years since I was with OFTM. I think I spent three years with them.
    I remember them as being cheap but no-frills, with a low-functionality website that mostly worked for taking meter readings and issuing bills.

    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Mouldymeat3
    Mouldymeat3 Posts: 43 Forumite
    Fifth Anniversary 10 Posts
    Been with Fuse since Sept 23, a breath of fresh air after BG as SOLR.  It just works and I know exactly where I am without hours of checking re-issued statements.
  • Gerry1
    Gerry1 Posts: 10,849 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    OTFM.  From the magic dust non-storage heater people...
  • stripling
    stripling Posts: 265 Forumite
    100 Posts Second Anniversary Name Dropper
    Been with Fuse since Sept 23, a breath of fresh air after BG as SOLR.  It just works and I know exactly where I am without hours of checking re-issued statements.
    Thanks everyone so far. 

    What about the app? Is it any good? I've been spoilt by the Octopus mini which has enabled me to keep track of my energy use in great detail. It's only because of tracking live energy use in the 🐙 app that I have been able to refine my heat pump settings for max efficiency/low cost running without having to install expensive monitoring kit.

    Will the Fuse app let me see half hourly, daily, weekly, energy use in the same way? (It's a bit annoying if they include the standing charge in this.) 

    Also, I know they don't allow fixed Direct Debits (I like the security but can open a savings a/c for this) but are their bills on time and predictable from the app?
  • sheffieldeagle
    sheffieldeagle Posts: 706 Forumite
    Part of the Furniture 500 Posts Name Dropper Mortgage-free Glee!
    Both myself and my dad have been with OFTM for just under a year and very happy. App is just web copy type thing but works fine for our requirements. My Smet 2 (EON installed) meter works fine with them. Funnily enough I'm just about to jump ship to EDF as I'm a low user.

    Cheers
  • JoshinLeeds
    JoshinLeeds Posts: 35 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    I've been with Fuse since last year. They always respond quickly via the app or email (almost instantly sometimes) They are also installing a heat pump for me (with far more radiator upgrades than Octopus offered)
  • wwally
    wwally Posts: 69 Forumite
    Fifth Anniversary 10 Posts Name Dropper
    Been with Fuse a year. Very responsive customer services. App is really good and is regularly updated with new features. Display of usage is updated throughout the day. I recently looked at the OFTM app and it seems more basic.
    =============================
    2 properties on rural South Wales farm
    Electric - Fuse Energy £180pm,      PV - EON.Next 4kW
    LPG - Calor 1600 litres pa     Heating Oil 2000 litres pa
    3 wood burners from own woodland
  • la531983
    la531983 Posts: 2,822 Forumite
    1,000 Posts First Anniversary Name Dropper
    edited 4 February at 12:43PM
    stripling said:
    Been with Fuse since Sept 23, a breath of fresh air after BG as SOLR.  It just works and I know exactly where I am without hours of checking re-issued statements.
    Thanks everyone so far. 

    What about the app? Is it any good? I've been spoilt by the Octopus mini which has enabled me to keep track of my energy use in great detail. It's only because of tracking live energy use in the 🐙 app that I have been able to refine my heat pump settings for max efficiency/low cost running without having to install expensive monitoring kit.

    Will the Fuse app let me see half hourly, daily, weekly, energy use in the same way? (It's a bit annoying if they include the standing charge in this.) 

    Also, I know they don't allow fixed Direct Debits (I like the security but can open a savings a/c for this) but are their bills on time and predictable from the app?
    Fuse app shows hourly breakdowns rather than half-hourly.

    And no its variable DD only. Account can be topped up pre-DD (before end of month) by making a connected transfer from a bank account (they dont seem to take card payments). It does give you a running total of what your bill will be, which is something Octopus doesnt do.  

    Jan bill came through 2nd Feb no bother.
  • stripling
    stripling Posts: 265 Forumite
    100 Posts Second Anniversary Name Dropper
    Thank you so much to everyone who replied to this thread. It has been really helpful. Much appreciated.

    I am slightly at risk of losing a £100 heat pump referral boost if I leave 🐙 but I can't hang around much longer, my energy bills are getting silly(ier). 
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