Fuse Energy & OFTM Reviews please ⚡️

Tafrock

@Foxy16 I too miss zog. 10p per day standing charges I recall. I used to be zog for gas and the totally different (almost fun) Powershop for Leccy. Before going down the awful symbio route, ditching them for green then the bubble burst. Shell then octopus completed my journey to fuse 

tlcgrantham

Tafrock said:

@tlcgrantham that excuse from octopus sounds like laziness to me. The hub is a separate entity to the meter. Octopus ran me ragged with my gas meter and I eventually demanded they install a smart meter they could read for me

I had been asking for a gas smart meter since April when my previous smart gas meter sprung a leak and had to be removed. As Octopus couldn’t sort the comms out and Fuse offered a really good deal on gas I decided to switch. 

          Tomato were very good but they can’t do gas and may well go under shortly so despite being more expensive for Electricity I switched.
           Will be interesting to see how good Fuse are and if they can do what Octopus couldn’t and connect the gas meter.

brewerdave

Fuse have connected successfully to both my smart meters.
 However I've had a final Electric bill from EDF with a lower meter reading than Fuse opening read but no gas bill yet.
 Furthermore ,I can't check what's going on now as I can't log in to Fuse app !!

grimsalve

brewerdave said:

Fuse have connected successfully to both my smart meters.
 However I've had a final Electric bill from EDF with a lower meter reading than Fuse opening read but no gas bill yet.
 Furthermore ,I can't check what's going on now as I can't log in to Fuse app !!

I noticed a similar discrepancy between the first readings quoted by Fuse and the final readings quoted by my previous supplier (Octopus). When I contacted Octopus last week they said "we need to await a confirmed change of supply reading from your new supplier first. This process can take a little time, but rest assured, once we have that information, we can provide you with your final readings and final bill." - so possibly what I think is a final bill isn't! I'm guessing the problem will resolve itself in a few weeks.

Both my gas and electric smart meters are talking to Fuse now so I'm glad that little problem is sorted. I was having a look at the Fuse app just now and I noticed that for my first manual reading the Fuse CS rep had made a screen capture of my online chat with him (I told him it was awkward to take a photo of the meter so he just asked me to tell him what the meter said) - something to be aware of if you don't have a smart meter or they can't access it for whatever reason, you're supposed to send them photos.

Xbigman

I had a £1.50 final electric bill for about a day's electric from Octopus after I moved to Fuse. It does seem the exact point of the changeover needs to be agreed before everything is settled. 



Darren

tlcgrantham

brewerdave said:

Fuse have connected successfully to both my smart meters.
 However I've had a final Electric bill from EDF with a lower meter reading than Fuse opening read but no gas bill yet.
 Furthermore ,I can't check what's going on now as I can't log in to Fuse app !!

It will be interesting to see what reading is used on your first bill with Fuse. I noticed my opening on the app didn’t start till 1:00 am on the 22nd so the Fuse app is showing slightly less use and cost than Bright app. 

       I assume you know you need your phone number to access the Fuse app. If you’re still having problems try and use their Chat feature.

QrizB

tlcgrantham said:

It will be interesting to see what reading is used on your first bill with Fuse. I noticed my opening on the app didn’t start till 1:00 am on the 22nd so the Fuse app is showing slightly less use and cost than Bright app. 

That sounds like the GMT/BST timing difference.

tlcgrantham

QrizB said:

tlcgrantham said:

It will be interesting to see what reading is used on your first bill with Fuse. I noticed my opening on the app didn’t start till 1:00 am on the 22nd so the Fuse app is showing slightly less use and cost than Bright app. 

That sounds like the GMT/BST timing difference.

Thanks I wondered about that. The Fuse app is very good, showing 30 min readings virtually in real time, and you can check daily readings register as well.           

            It’s got various helpful forecasts and history of costs and usage as well as being able to compare easily your tariff with any other tariff they offer.

           Overall I’m very satisfied so far. I hope their billing and ability to connect my previously dumb Gas meter is as good.

brewerdave

grimsalve said:

brewerdave said:

Fuse have connected successfully to both my smart meters.
 However I've had a final Electric bill from EDF with a lower meter reading than Fuse opening read but no gas bill yet.
 Furthermore ,I can't check what's going on now as I can't log in to Fuse app !!

Both my gas and electric smart meters are talking to Fuse now so I'm glad that little problem is sorted. I was having a look at the Fuse app just now and I noticed that for my first manual reading the Fuse CS rep had made a screen capture of my online chat with him (I told him it was awkward to take a photo of the meter so he just asked me to tell him what the meter said) - something to be aware of if you don't have a smart meter or they can't access it for whatever reason, you're supposed to send them photos.

Had the same problem when the app asked for my initial gas meter reading. Couldn't get an in focus photo of the reading because the meter is low down and the readout vanishes so fast !
Tried to give the reading via chat but I was waiting for over an hour ,and by the time an agent became available, the app told me that the gas meter had now connected! Interestingly the reading in the app is actually slightly lower than my actual.

steven_cardwell

Moved to fuse from octopus where I had a mini so could see live electric usage , the gas was updated on the app every 30 minutes , so I had no issues with any of this showing on the app from both meters .

Moved to fuse on the 21st of this month and apart from the gas taken a bit longer on the day to show as online and not connecting , everything on the day seemed fine with the switch .

What I have found though is the electric every 30 minute meter readings go missing sometimes for hours on end then all of sudden just turn up all in one go, thru Sunday early morning there's no readings showing since 1am , the daily reading isn't there either and there's something about meter being disconnected or they can't connect , this stayed like this to nearly 12 noon on the Sunday where all of a sudden the 30 minute info all appears in one go and now up to 11am , the daily midnight meter reading is now showing as well .

Is this normal for fuse , it just seems all a bit bizarre so have I been spoiled by habing an octopus mini and seeing live electric with them before the move away.

The other thing is gas , unless I just can't figure it out , I can't see anything on the app that shows my 30 minute usage that octopus did, I see some basic info of how they turn it into usage but no idea how live that is , otherwise all I can see is the daily meter reading thats supposed to be taken at 12 midnight.

They are cheaper than octopus but the app is pretty bare bones to all these 30 minute missing energy figures for electric that goes AWOL for hours then suddenly just turns up !

I find it all a bit bizarre but the smart meters were only fitted this year so my only other experience is with octopus so no idea whats the norm with these meters reporting home .

I even had the gas on Friday I think it was showing connecting again on the app then about 2 hours later changed back to online .

If I'm honest I am on 2 minds to do the 14 day cooling off and go back to octopus even if they are dearer where my few days with fuse the app doesn't seem able to do all the basics like actually show the 30 minute figures and the daily one without it disappearing and reappearing hours later to no idea if I'm supposed to see any more data for gas than the daily meter reading figure .

Is this happening to anyone else that things like these electric figures for every 30 minutes go randomly missing for hours then suddenly turn up all in one go , like I said I find it all a bit bizarre compared to octopus showing usage etc constantly and nothing going AWOL for 2 or 3 hours or this like today with no electric figures since 2am then it's all turned up at 12 noon , I've no idea how these companies talk to the meters of the communication hub , would octopus have accessed differently to this fuse outfit ?