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Fuse Energy & OFTM Reviews please ⚡️

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Comments

  • la531983
    la531983 Posts: 3,467 Forumite
    1,000 Posts Second Anniversary Name Dropper
    grimsalve said:
    I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.

    I think the v3 was slightly cheaper but that's no longer available.
    I asked them about changing tariffs and they said half the fee would be payable if its a Fuse to Fuse tariff switch (so £25)
  • grimsalve
    grimsalve Posts: 626 Forumite
    Part of the Furniture 500 Posts Name Dropper
    la531983 said:
    grimsalve said:
    I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.

    I think the v3 was slightly cheaper but that's no longer available.
    I asked them about changing tariffs and they said half the fee would be payable if its a Fuse to Fuse tariff switch (so £25)

    I think I'll be staying with the V4 then :#
  • tlcgrantham
    tlcgrantham Posts: 703 Forumite
    Sixth Anniversary 500 Posts Name Dropper
    grimsalve said:
    la531983 said:
    grimsalve said:
    I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.

    I think the v3 was slightly cheaper but that's no longer available.
    I asked them about changing tariffs and they said half the fee would be payable if its a Fuse to Fuse tariff switch (so £25)

    I think I'll be staying with the V4 then :#
    Depending if you’re still in the 14 day cooling off period you still might be able to get the cheaper option 
  • stripling
    stripling Posts: 322 Forumite
    100 Posts Second Anniversary Name Dropper
    @la531983
    This is incorrect. Click where it gives details of your electricity meter, and then click Half Hour readings. It will open up a page with a big grid at the top (hopefully full of green notches where the meter has been read in August), scroll down.

    Oops... Ta! All up to date it seems.  😁
  • grimsalve
    grimsalve Posts: 626 Forumite
    Part of the Furniture 500 Posts Name Dropper
    grimsalve said:
    la531983 said:
    grimsalve said:
    I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.

    I think the v3 was slightly cheaper but that's no longer available.
    I asked them about changing tariffs and they said half the fee would be payable if its a Fuse to Fuse tariff switch (so £25)

    I think I'll be staying with the V4 then :#
    Depending if you’re still in the 14 day cooling off period you still might be able to get the cheaper option 

    Fuse CS say I change change tariff if I want. I just asked them to confirm there's definitely no exit fee charge for doing this. The difference between the V4 and V6 for me would only be about £3 a year so I might leave it alone.
  • Area88
    Area88 Posts: 21 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Fuse Energy have no phone based customer service and if you look at Trust Pilot quite a few people complain about this. This is why they can offer lower costs in my opinion. You are sacrificing good customer service at Octopus for a barebones service. 
  • rawy
    rawy Posts: 140 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Update on my switch, Octopus updated my meter number on the national database & Fuse has restarted my switch onto the August 13m v3 tariff which they said they'd honour.

    Customer service has been great through the App. 

    Looking forward to some lower prices especially the 19p standing charge.

    Rawy


  • stripling
    stripling Posts: 322 Forumite
    100 Posts Second Anniversary Name Dropper
    Area88 said:
    Fuse Energy have no phone based customer service and if you look at Trust Pilot quite a few people complain about this. This is why they can offer lower costs in my opinion. You are sacrificing good customer service at Octopus for a barebones service. 
    They respond very quickly and efficiently in the app. It's not bots it's humans. I was with 🐙 for years, I have a heat pump from them too but the 9 months I have been with Fuse they have been very good and on the ball. I haven't had to chase anything up at all. 
  • Tafrock
    Tafrock Posts: 757 Forumite
    Eighth Anniversary 500 Posts Name Dropper
    I queried with octopus late last night why my final gas bill hadn't been produced even though my electricity had and my gas smart meter was sending readings. To my surprise they responded (it was well after 10pm) but they blamed fuse for not sending opening gas reading. I asked if I should chase fuse up about this. Octopus said it may help. So I used chat on fuse app at 11pm last night. After answering a few bot questions to my surprise a human answered me. She said octopus have had the reading, allow up to 2 weeks and chase it again. So no problem at all with fuse customer service 
  • Russ66
    Russ66 Posts: 559 Forumite
    Part of the Furniture 500 Posts Photogenic Combo Breaker
    Tafrock said:
    I queried with octopus late last night why my final gas bill hadn't been produced even though my electricity had and my gas smart meter was sending readings. To my surprise they responded (it was well after 10pm) but they blamed fuse for not sending opening gas reading. I asked if I should chase fuse up about this. Octopus said it may help. So I used chat on fuse app at 11pm last night. After answering a few bot questions to my surprise a human answered me. She said octopus have had the reading, allow up to 2 weeks and chase it again. So no problem at all with fuse customer service 
    Had my final Octopus gas bill today stating account closure, I switched out to Fuse on 20/08/25.

    As for my credit refund; "We will make a payment by 15th September 2025, and it'll take up to 10 working days to get to your bank account"

    Seems they take your cash a lot quicker than they return it.  :/
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