We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Fuse Energy & OFTM Reviews please ⚡️
Comments
-
grimsalve said:I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.
I think the v3 was slightly cheaper but that's no longer available.2 -
la531983 said:grimsalve said:I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.
I think the v3 was slightly cheaper but that's no longer available.
I think I'll be staying with the V4 then
0 -
grimsalve said:la531983 said:grimsalve said:I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.
I think the v3 was slightly cheaper but that's no longer available.
I think I'll be staying with the V4 then0 -
@la531983
This is incorrect. Click where it gives details of your electricity meter, and then click Half Hour readings. It will open up a page with a big grid at the top (hopefully full of green notches where the meter has been read in August), scroll down.
Oops... Ta! All up to date it seems. 😁
0 -
tlcgrantham said:grimsalve said:la531983 said:grimsalve said:I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.
I think the v3 was slightly cheaper but that's no longer available.
I think I'll be staying with the V4 then
Fuse CS say I change change tariff if I want. I just asked them to confirm there's definitely no exit fee charge for doing this. The difference between the V4 and V6 for me would only be about £3 a year so I might leave it alone.
1 -
Fuse Energy have no phone based customer service and if you look at Trust Pilot quite a few people complain about this. This is why they can offer lower costs in my opinion. You are sacrificing good customer service at Octopus for a barebones service.0
-
Update on my switch, Octopus updated my meter number on the national database & Fuse has restarted my switch onto the August 13m v3 tariff which they said they'd honour.
Customer service has been great through the App.
Looking forward to some lower prices especially the 19p standing charge.
Rawy
4 -
Area88 said:Fuse Energy have no phone based customer service and if you look at Trust Pilot quite a few people complain about this. This is why they can offer lower costs in my opinion. You are sacrificing good customer service at Octopus for a barebones service.3
-
I queried with octopus late last night why my final gas bill hadn't been produced even though my electricity had and my gas smart meter was sending readings. To my surprise they responded (it was well after 10pm) but they blamed fuse for not sending opening gas reading. I asked if I should chase fuse up about this. Octopus said it may help. So I used chat on fuse app at 11pm last night. After answering a few bot questions to my surprise a human answered me. She said octopus have had the reading, allow up to 2 weeks and chase it again. So no problem at all with fuse customer service3
-
Tafrock said:I queried with octopus late last night why my final gas bill hadn't been produced even though my electricity had and my gas smart meter was sending readings. To my surprise they responded (it was well after 10pm) but they blamed fuse for not sending opening gas reading. I asked if I should chase fuse up about this. Octopus said it may help. So I used chat on fuse app at 11pm last night. After answering a few bot questions to my surprise a human answered me. She said octopus have had the reading, allow up to 2 weeks and chase it again. So no problem at all with fuse customer service
As for my credit refund; "We will make a payment by 15th September 2025, and it'll take up to 10 working days to get to your bank account"
Seems they take your cash a lot quicker than they return it.You're Damned If You Do & You're Damned If You Don't.4
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 352.1K Banking & Borrowing
- 253.5K Reduce Debt & Boost Income
- 454.2K Spending & Discounts
- 245.1K Work, Benefits & Business
- 600.7K Mortgages, Homes & Bills
- 177.5K Life & Family
- 258.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards