Fuse Energy & OFTM Reviews please ⚡️

tlcgrantham

grimsalve said:

la531983 said:

grimsalve said:

I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.

I think the v3 was slightly cheaper but that's no longer available.

I asked them about changing tariffs and they said half the fee would be payable if its a Fuse to Fuse tariff switch (so £25)

I think I'll be staying with the V4 then

Depending if you’re still in the 14 day cooling off period you still might be able to get the cheaper option 

stripling

@la531983
This is incorrect. Click where it gives details of your electricity meter, and then click Half Hour readings. It will open up a page with a big grid at the top (hopefully full of green notches where the meter has been read in August), scroll down.

Oops... Ta! All up to date it seems.  😁

grimsalve

tlcgrantham said:

grimsalve said:

la531983 said:

grimsalve said:

I switched my gas and electricity to Fuse last week on their "Aug Single Rate Fixed (13m) v4" tariff but I just noticed the "Aug Single Rate Fixed (13m) v6" is slightly cheaper for gas (but not for electricity) so I'm just waiting on Fuse CS to respond to my query about whether I can switch tariff without any penalty.

I think the v3 was slightly cheaper but that's no longer available.

I asked them about changing tariffs and they said half the fee would be payable if its a Fuse to Fuse tariff switch (so £25)

I think I'll be staying with the V4 then

Depending if you’re still in the 14 day cooling off period you still might be able to get the cheaper option 

Fuse CS say I change change tariff if I want. I just asked them to confirm there's definitely no exit fee charge for doing this. The difference between the V4 and V6 for me would only be about £3 a year so I might leave it alone.

Area88

Fuse Energy have no phone based customer service and if you look at Trust Pilot quite a few people complain about this. This is why they can offer lower costs in my opinion. You are sacrificing good customer service at Octopus for a barebones service. 

rawy

Update on my switch, Octopus updated my meter number on the national database & Fuse has restarted my switch onto the August 13m v3 tariff which they said they'd honour.

Customer service has been great through the App. 

Looking forward to some lower prices especially the 19p standing charge.

Rawy

stripling

Area88 said:

Fuse Energy have no phone based customer service and if you look at Trust Pilot quite a few people complain about this. This is why they can offer lower costs in my opinion. You are sacrificing good customer service at Octopus for a barebones service. 

They respond very quickly and efficiently in the app. It's not bots it's humans. I was with 🐙 for years, I have a heat pump from them too but the 9 months I have been with Fuse they have been very good and on the ball. I haven't had to chase anything up at all. 

Tafrock

I queried with octopus late last night why my final gas bill hadn't been produced even though my electricity had and my gas smart meter was sending readings. To my surprise they responded (it was well after 10pm) but they blamed fuse for not sending opening gas reading. I asked if I should chase fuse up about this. Octopus said it may help. So I used chat on fuse app at 11pm last night. After answering a few bot questions to my surprise a human answered me. She said octopus have had the reading, allow up to 2 weeks and chase it again. So no problem at all with fuse customer service 

Russ66

Tafrock said:

I queried with octopus late last night why my final gas bill hadn't been produced even though my electricity had and my gas smart meter was sending readings. To my surprise they responded (it was well after 10pm) but they blamed fuse for not sending opening gas reading. I asked if I should chase fuse up about this. Octopus said it may help. So I used chat on fuse app at 11pm last night. After answering a few bot questions to my surprise a human answered me. She said octopus have had the reading, allow up to 2 weeks and chase it again. So no problem at all with fuse customer service 

Had my final Octopus gas bill today stating account closure, I switched out to Fuse on 20/08/25.

As for my credit refund; "We will make a payment by 15th September 2025, and it'll take up to 10 working days to get to your bank account"

Seems they take your cash a lot quicker than they return it. 

brewerdave

Russ66 said:

Tafrock said:

I queried with octopus late last night why my final gas bill hadn't been produced even though my electricity had and my gas smart meter was sending readings. To my surprise they responded (it was well after 10pm) but they blamed fuse for not sending opening gas reading. I asked if I should chase fuse up about this. Octopus said it may help. So I used chat on fuse app at 11pm last night. After answering a few bot questions to my surprise a human answered me. She said octopus have had the reading, allow up to 2 weeks and chase it again. So no problem at all with fuse customer service 

Had my final Octopus gas bill today stating account closure, I switched out to Fuse on 20/08/25.

As for my credit refund; "We will make a payment by 15th September 2025, and it'll take up to 10 working days to get to your bank account"

Seems they take your cash a lot quicker than they return it. 

I switched from EDF to Fuse on 22nd August - similarly, as above ,nothing on my EDF account re final gas statement altho' I have received an electricity statement from EDF up to 21st.
Seems crazy to me that with so many customers now having (working) smart meters, that it takes so long for the losing supplier to issue finalised statements and return any credit due.

tlcgrantham

       Received my final Gas bill today from Octopus also promising payment within 10 days of the15th September of my credit balance. 

      This is a big lmprovement on when I switched Electricity to Tomato last October and only got an inflated estimated bill overcharging me by £30. It took 6 months before I got a credit of £30 for overcharging and £75 compensation.
       Ironically £62.00 represents the credit for this still on my account. I’m hoping for better from Fuse when my 1st bill arrives in the next few days and Tomato as well with  my Final bill from them.