Fuse Energy & OFTM Reviews please ⚡️

batemansxxxb

Problem with Fuse Energy app this morning, either timed out, running slow or loaded as a black screen, then logs me out, when attempting to log in with mobile number or email it’s just too slow & won’t accept the code, I’ve emailed them, but don’t know how long they take to respond, in the meantime I can’t submit a meter reading & I’m beginning to think I made a missed switching to an outfit with no telephone support 

grimsalve

Area88 said:

Fuse Energy have no phone based customer service and if you look at Trust Pilot quite a few people complain about this. This is why they can offer lower costs in my opinion. You are sacrificing good customer service at Octopus for a barebones service. 

I was a bit wary about Fuse at first but I was with Octopus for over six years and never phoned them once. If I had any problems or questions then I'd just use their email service and they would usually respond after a day or two so Fuse are a bit quicker in this respect.

Tafrock

Yeah I notice the fuse app is slow or non responsive today and the website won't allow logins via phone or email (internal server error). It's not a deal breaker for me. IT issues are part of life nowadays. Probably down to huge influx if customers and being bill day. It will get sorted 

SJMALBA

batemansxxxb said:

Problem with Fuse Energy app this morning, either timed out, running slow or loaded as a black screen, then logs me out, when attempting to log in with mobile number or email it’s just too slow & won’t accept the code, I’ve emailed them, but don’t know how long they take to respond, in the meantime I can’t submit a meter reading & I’m beginning to think I made a missed switching to an outfit with no telephone support 

Switched to Fuse today for gas - smart meter not connected yet, but asking for a meter read; the submit meter option read asks for a photo, but I don't have a smart phone.

Contacted them by online chat, took about 10 mins until someone was free, and submitted it manually to them.

The site did seem to be a bit slow (circa 08:30) - maybe it's got worse/busier since?

EDIT: Just tried to log in, and got an 'internal server error' message...

mr_accountant

App working now 

SJMALBA

mr_accountant said:

App working now 

The website log in still not working for me...

EDIT: Working again @ 13:15

sallysaver

[Quoted post removed by Forum Team]

I started to change suppliers at the end of July, Octopus to Fuse.  Fuse were absolutely first class doing the changeover.  They required & received photographic evidence of both gas & electric meter readings.  Fast forward to the.middle of August when the final bill arrived from Octopus (electricity only for some reason). This left me circa £150 in credit so I requested the return of my money which arrived in my bank some 10 days later.  Last week the gas bill arrived, which meant I owed them money.  No problem BUT the final reading I had given them (obviously the same  reading had gone to Fuse to open the account) was incorrect.  Octopus are blaming Fuse.  Today, without any problem with the app, my meter readings (photographs) have gone to Fuse.  They have been acknowledged and my Bill will be issued tomorrow.  It will be interesting  to see what they do have for my opening readings.

debitcardmayhem

Referrals against site rules @WX_Enthusiast

WX_Enthusiast

debitcardmayhem said:

Referrals against site rules @WX_Enthusiast

they asked for it. I guess they can find it outside of this site?

debitcardmayhem

Why does this thread attract spam and referrals