Fuse Energy & OFTM Reviews please ⚡️

stripling

batemansxxxb said:

Issues with the app again, unable to to log in, this is twice within a week & update to the app was supposed to fix this

Yeah me too. Except the 'magic link' for logging in logged me in to a message that said: "we can't find an account linked to this email".  This is the email they bill me on.. I emailed them a suitably sharp email.  🤦🏻‍♀️

stripling

stripling said:

batemansxxxb said:

Issues with the app again, unable to to log in, this is twice within a week & update to the app was supposed to fix this

Yeah me too. Except the 'magic link' for logging in logged me in to a message that said: "we can't find an account linked to this email".  This is the email they bill me on.. I emailed them a suitably sharp email.  🤦🏻‍♀️

Ok all sorted and Fuse told me they're working on making it simpler. It would probably help if they just explained it more clearly. It's easier to log in by phone than email. 

Zebedee_1485

Experienced sharp practice and awful service with Fuse, asking for up front payments, then stating that the tariff offered wasn’t available anymore, then making up the switch and there’s no one to call only text chat & email which take ages to get a response to, plus a very basic app & website. Regret the decision, they look cheap and act cheap, doubtless they’ll go bust soon like all the other to good to be true suppliers. 

Zebedee_1485

Steer clear of Fuse, sharp practices and awful
service, asking for up front payment, no one to talk when things go wrong just text chat that takes ages for an unhelpful response. 

WiserMiser

I have no experience of Fuse so I'm neither pro or anti.

• What are these 'sharp practices'?
• Many suppliers take a DD payment upfront, much the same as a landline supplier will charge the line rental in advance and calls in arrears.
• Many suppliers withdraw tariffs without notice.  Sometimes they last only days, or even hours.

It would be helpful to provide much more detail.

The_Green_Hornet

Zebedee_1485 said:

Steer clear of Fuse, sharp practices and awful
service, asking for up front payment, no one to talk when things go wrong just text chat that takes ages for an unhelpful response. 

Maybe you can expand on what these "sharp practices" are as my experience has been the total opposite to yours.

The_Green_Hornet

Zebedee_1485 said:

Experienced sharp practice and awful service with Fuse, asking for up front payments, then stating that the tariff offered wasn’t available anymore, then making up the switch and there’s no one to call only text chat & email which take ages to get a response to, plus a very basic app & website. Regret the decision, they look cheap and act cheap, doubtless they’ll go bust soon like all the other to good to be true suppliers. 

Maybe you can expand on what these "sharp practices" are as my experience has been the total opposite to yours.

molerat

Not asked for an up front payment from me.

Spoonie_Turtle

Did Octopus not ask for an upfront payment from you?  They did when I joined.

WiserMiser

Zebedee_1485 said:

Experienced sharp practice and awful service with Fuse, asking for up front payments,

You'll be disappointed if you switch to Octopus.  They will take an upfront payment.  See 8.4 of their latest Ts & Cs (V.3.8).

"We typically ask for a deposit or payment in advance of connecting your supply. The amount to be paid may be based on your credit history according to a credit reference agency."

https://octopus.energy/policies/terms-and-conditions/