Fuse Energy & OFTM Reviews please ⚡️

molerat

WiserMiser said:

molerat said:

Gas meter opening read 99.503, closing read 144.003 = 44.388 cu m, when I went to school that sum came to 44.5.

Nope.  Unfortunately, you seem to have made two or three basic mistakes !

• You should ignore any figures in red or to the right of the decimal point.  So the opening read was 99m³.

• Unless you moved away from Fuse almost immediately, the next reading won't be the closing reading.  It's 144m³.

• The billed consumption is the difference between the readings, not the sum.

Therefore for billing purposes your monthly consumption of 45m³ was slightly higher than your calculation.

I think you are the one making some basic mistakes. I do know how to read a meter and work out the billing and they most certainly do read to 3 decimal places for a smart read bill, those were the reads from the bill. I was billed the correct amount for their quoted 44.388 cu.m but there is nothing on the bill that would point to where that usage figure was derived from.

WiserMiser

@molerat Citizens Advice don't agree with you.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/how-to-read-your-smart-gas-meter/

If your meter has A and B buttons under the screen

Example

If the number on the display is 0000256.3, the meter reading is 256.

QrizB

WiserMiser said:

@molerat Citizens Advice don't agree with you.

Nevertheless, @molerat is correct. Smart meters report their readings to the nearest litre of gas, and some energy companies use those values for billing.

An exception would be when switching suppliers, where the industry dataflows still use whole cubic metres.

WiserMiser

@molerat

@QrizB

SmartEnergyGB don't agree with you.

Gas smart meters with ‘A’ and ‘B’ buttons under the screen

1. press the A button
2. press the A button again until you see ‘METER INDEX’ and numbers followed by ‘M3’
3. write down the number from left to right, this is your gas meter reading

Remember to ignore any zeroes at the beginning and any numbers after the decimal point

https://www.smartenergygb.org/about-smart-meters/how-can-i-read-a-smart-gas-meter#howtogasHTRYSGM

QrizB

WiserMiser said:

@molerat

@QrizB

SmartEnergyGB don't agree with you.

"How to take a manual reading from you smart meter" is not the question here.

Smart meters report to three decimal places (ie. the nearest litre).

WiserMiser

If most companies continue with the traditional practice of using readings rounded down to whole cubic metres but a few challenger companies use a different procedure (not recognised by Citizens Advice or SmartEnergyGB) then that's going to cause widespread customer confusion.

Smart meters should all be billed in exactly the same way, regardless of supplier.  If the process uses granularity of 1 litre instead of 1m³ then the instructions for reading smart meters need to be revised accordingly.

debitcardmayhem

When Octopus charge me for gas they use 0.1m3 for billing based on smart readings but convert to kWh for daily billing on tracker, so the actual readings are meaningless 

QrizB

WiserMiser said:

If most companies continue with the traditional practice of using readings rounded down to whole cubic metres but a few challenger companies use a different procedure (not recognised by Citizens Advice or SmartEnergyGB) then that's going to cause widespread customer confusion.

Smart meters should all be billed in exactly the same way, regardless of supplier.  If the process uses granularity of 1 litre instead of 1m³ then the instructions for reading smart meters need to be revised accordingly.

Related, smart electricity meters also report decimals, and suppliers appear to bill to the nearest 100Wh (0.1kWh).

brewerdave

To complicate the issue with Fuse: they appear to have split the gas usage into before and after price cap even tho' I'm on a fix. Don't know if it's caused another problem as the total running total £figure for gas on the "front page" is much lower than the individual cost shown on the drill down gas page! 

brewerdave

WiserMiser said:

If most companies continue with the traditional practice of using readings rounded down to whole cubic metres but a few challenger companies use a different procedure (not recognised by Citizens Advice or SmartEnergyGB) then that's going to cause widespread customer confusion.

Smart meters should all be billed in exactly the same way, regardless of supplier.  If the process uses granularity of 1 litre instead of 1m³ then the instructions for reading smart meters need to be revised accordingly.

OR - OFGEM should instruct all suppliers to use the same method for charging eg all round down to cu m of gas or kWH for leccy.