Fuse Energy & OFTM Reviews please ⚡️

brewerdave

molerat said:

First Fuse bill today, their maths is different to what I learnt at school

Total bill - £74.34 inc £3.71 VAT. £74.34 / 1.05 = £70.80 so £3.54 VAT which is what my calculation gave.

edit.  just worked it out, £3.71 is 5% of the total bill so they are making the old schoolboy error.

Gas meter opening read 99.503, closing read 144.003 = 44.388 cu m, when I went to school that sum came to 44.5.

The maths used on the PDF bill also don't add up but the amount charged is correct, they have short cut the conversion by dividing 1.02264 / 3.6 and giving a slightly out number.

The actual bill is correct for their stated consumption and the correct gas conversion was used - although I do have some concerns in the number of decimal places used in the CV as they show 3 but this time my calculation from the NG data, and the figure used on the bill, worked that out at exactly 39.5

Electric was pretty straightforward and correct.

All pretty amateurish TBH.

I took them on about it this morning via chat - using THEIR figures I have been overcharged for just over 1 kwh of gas extra. ie 5p !
Initially the CSA tried to fob me off with an explanation about the time of meter readings !!
After toing and froing "Oliver" assures me that altho the "reading values do not directly show the maths"  the bill is correct! He also said that a billing update is due next month that will better explain  the calculations. Hope so  - because the current statement is possibly in breach of OFGEM licensing conditions.
To get mine "correct" I have to use the conversion factor of 1.02264/3.6 rather than their 0.284 AND a different (higher) calorific value !

molerat

My gas bill was 7p less than working it out properly so I am not going to complain, makes up a bit for them using the average cv correctly against my old supplier using a fixed cv - against the rules but no one is going to complain as it was definitely in the customer's favour 

niyaz

sallysaver said:

poppellerant said:

Can somebody clarify some things for me?

At the moment I have a fixed direct debit, which is deliberately set lower than my usage, so my credit balance slowly reduces.  This is intentional on my part.  If I transfer my credit with EDF to Fuse Energy by making a one-off payment so my account with them is in credit, will they also allow me to have a direct debit set lower than my usage so my credit slowly reduces?

Is the direct variable or fixed? Can I choose to have a fixed direct debit if they put me on a variable direct debit?

Can I choose my direct debit date? When I asked Fuse Energy about this, they said that the date can't be changed, however I will be invoiced on the second working day of each month, with payment debited from my account 3-5 days later.  Their reply almost implies that my direct will be variable and it certainly implies that I can't choose the direct debit date - something I've never heard of before!

I can confirm that Fuse use the variable DD method.  I have no idea if you can transfer EDF credit to Fuse.  The variable system suits me fine, rather any excess funds are in my bank account than theirs.  Be interesting to know how much money belonging to clients these utility companies hold onto.  Bet its substantial.

Fuse energy only charges energy you use. When I joined Fuse energy I had no option for DD and after a month then charged me for the energy I used and not a penny more. 

sallysaver

As far as I am aware, Fuse only use variable direct debit niyaz.  You will have given them your.bank details to set this up for payment each month.  Because your bills will be different each month that's why it's called variable.

sarkymark

Warning! Fuse Energy have withdrawn their Smart EV 5p overnight EV tariff which is still listed on the MSE site (see below). I only discovered this after I had already switched from Octopus who currently offer a 8.5p overnight tariff. 
I had completed my research meticulously before switching and was looking forward to a substantial reduction in my energy bills at the rates Fuse were advertising.
I switched yesterday and after the smart meter connected and sent info over 24 hours I was able to research switching electric tariffs on their app. 
The EV rate I mentioned was nowhere to be seen so I checked my messages from Fuse. On the very day of the switch they had stated that it was still available.
However, on a chat with one of their operators, I was informed it had been withdrawn.
I have cancelled the switch and would advise anyone thinking of switching to think carefully!

QrizB

sarkymark said:

Warning! Fuse Energy have withdrawn their Smart EV 5p overnight EV tariff which is still listed on the MSE site (see below).

The screenshot you've shared clearly shows the offpeak tariff to be 15.66p/kWh, though?

Here it is with the header row included:

brewerdave

@sarkymark - was it fixed period rate offer for o/n charging?. If so, might have been worth pursuing .
  I signed up for a 13 month fix with them in August and had a similar experience when they tried to put me on a more expensive deal. After a few chats they agreed to honour the original switching tariff .

EDIT Doesn't look as if the Smart EV Tariff is fixed ?

sarkymark

My bad on the MSE listing. Yes, MSE had changed it. I was just so upset at Fuse that I did not study the MSE tab. Apologies! 
However, Fuse still screwed me over and I don't recommend them at all!
Thanks!

sarkymark

brewerdave said:

@sarkymark - was it fixed period rate offer for o/n charging?. If so, might have been worth pursuing .
  I signed up for a 13 month fix with them in August and had a similar experience when they tried to put me on a more expensive deal. After a few chats they agreed to honour the original switching tariff .

EDIT Doesn't look as if the Smart EV Tariff is fixed ?

brewerdave said:

@sarkymark - was it fixed period rate offer for o/n charging?. If so, might have been worth pursuing .
  I signed up for a 13 month fix with them in August and had a similar experience when they tried to put me on a more expensive deal. After a few chats they agreed to honour the original switching tariff .

EDIT Doesn't look as if the Smart EV Tariff is fixed ?

Apologies for not noticing MSE had changed the info. Fuse certainly hadn't.
I have the screenshots from their 5 p tariff but since they don't do it anymore and I switched back it seems kinda pointless to post it.
Thanks 

WiserMiser

molerat said:

Gas meter opening read 99.503, closing read 144.003 = 44.388 cu m, when I went to school that sum came to 44.5.

Nope.  Unfortunately, you seem to have made two or three basic mistakes !

• You should ignore any figures in red or to the right of the decimal point.  So the opening read was 99m³.

• Unless you moved away from Fuse almost immediately, the next reading won't be the closing reading.  It's 144m³.

• The billed consumption is the difference between the readings, not the sum.

Therefore for billing purposes your monthly consumption of 45m³ was slightly higher than your calculation.