Fuse Energy & OFTM Reviews please ⚡️

barker77

A shame that fuse have a very shady page on their fuel mix https://www.fuseenergy.com/fuel-mix

feels super misleading to have to click the show regulated view to see that they seemingly have no interest in reducing emissions - hence them being cheaper than those who are investing in renewables. 

 Current stats:

14.7% Coal, 67.9% Natural gas,10.6% Nuclear, 0.2% Renewables, and 6.6% Other

debitcardmayhem

barker77 said:

A shame that fuse have a very shady page on their fuel mix https://www.fuseenergy.com/fuel-mix

feels super misleading to have to click the show regulated view to see that they seemingly have no interest in reducing emissions - hence them being cheaper than those who are investing in renewables. 

 Current stats:

14.7% Coal, 67.9% Natural gas,10.6% Nuclear, 0.2% Renewables, and 6.6% Other

Really ? coal where do they get that from

barker77

Think they are previous year to date 

sheffieldeagle

Hi 

Can anyone with dumb meters (Smet1) give their experience with Fuse. My parents are with EDF at the moment and have to give manual reads.

Cheers

tlcgrantham

sheffieldeagle said:

Hi 

Can anyone with dumb meters (Smet1) give their experience with Fuse. My parents are with EDF at the moment and have to give manual reads.

Cheers

     I have a dumb Gas meter, though it’s not Smet1, and Fuse have accepted my manual read, with a photo,for this. I’m on their 13month fix with an SC 14.36p daily and unit price of 5.3pkwh. The Electricity is SC 40.03p daily and unit price of 21.18pkwh. 

sheffieldeagle

tlcgrantham said:

sheffieldeagle said:

Hi 

Can anyone with dumb meters (Smet1) give their experience with Fuse. My parents are with EDF at the moment and have to give manual reads.

Cheers

     I have a dumb Gas meter, though it’s not Smet1, and Fuse have accepted my manual read, with a photo,for this. I’m on their 13month fix with an SC 14.36p daily and unit price of 5.3pkwh. The Electricity is SC 40.03p daily and unit price of 21.18pkwh. 

Cheers for that much appreciated!

grimsalve

sheffieldeagle said:

Hi 

Can anyone with dumb meters (Smet1) give their experience with Fuse. My parents are with EDF at the moment and have to give manual reads.

Cheers

My gas and electricity meters are SMETS1 (installed by First Utility back in 2018). Fuse are able to read them.

steven_cardwell

I have asked fuse for a move back to my old supplier under the 14 day cooling off period the live chat thinks this is erroneous transfer where I've said are you sure , he says that he's sent this to octopus , so I've sent them an email stating what this one has said and supposedly done.

I sent an email saying I've seen no confirmation that I've asked to leave and the option of returned to my previous supplier , where I get a reply back saying I've moved and I have to do the switch or words to that effect , now I think Im doing the right thing where I've replied stating again under the 14 day cooling off period I can request the move back to my previous supplier and its them that should be doing it ,where if I do ask for the transfer from octopus that within the 14 day cooling off period there is no exit fees involved .

Havent been impressed with the app and the constant missing energy data that eventually turns up , think I've been too used to having an octopus mini , with pretty well up to date usage , but this chat on the fuse app to the reply on the email, I don't think they have a clue let alone supposed to be 24/7 support in London .

If I don't get a reply from octopus in the morning I'm definitely phoning them and seeing if they can sort it out and get me back asap where this chat and email has definitely got me at 100% where before I did wonder if I'm being just picky about the app being pretty bare bones and the lack of much up to date usage data where it just disappears for hours on end before suddenly turning up in one go .

I know many in this thread have been impressed but I can't say that I am in that list now , hopefully it's back to octopus as soon as I can !

sheffieldeagle

grimsalve said:

sheffieldeagle said:

Hi 

Can anyone with dumb meters (Smet1) give their experience with Fuse. My parents are with EDF at the moment and have to give manual reads.

Cheers

My gas and electricity meters are SMETS1 (installed by First Utility back in 2018). Fuse are able to read them.

That's intriguing only British Gas who installed them have been able to read my parent's meters.

Cheers for that.

mr_accountant

My gas only switch has gone through the smets2 meter is already online with fuse and rates of 5.3p per unit and 14p standing charge showing in the IHD, app needs tidying up but my gas usage is stable for each day so I don't require indepth details, staying with octopus for the electricity as it seems fuse only allow five hours max cheap rate each night for ev charging whereas octopus intelligent go it's all night and for all appliances