Fuse Energy & OFTM Reviews please ⚡️

sallysaver

poppellerant said:

Can somebody clarify some things for me?

At the moment I have a fixed direct debit, which is deliberately set lower than my usage, so my credit balance slowly reduces.  This is intentional on my part.  If I transfer my credit with EDF to Fuse Energy by making a one-off payment so my account with them is in credit, will they also allow me to have a direct debit set lower than my usage so my credit slowly reduces?

Is the direct variable or fixed? Can I choose to have a fixed direct debit if they put me on a variable direct debit?

Can I choose my direct debit date? When I asked Fuse Energy about this, they said that the date can't be changed, however I will be invoiced on the second working day of each month, with payment debited from my account 3-5 days later.  Their reply almost implies that my direct will be variable and it certainly implies that I can't choose the direct debit date - something I've never heard of before!

I can confirm that Fuse use the variable DD method.  I have no idea if you can transfer EDF credit to Fuse.  The variable system suits me fine, rather any excess funds are in my bank account than theirs.  Be interesting to know how much money belonging to clients these utility companies hold onto.  Bet its substantial.

grimsalve

I did a price comparison on Cheap Energy Club yesterday and one of the suggestions was "Fuse Energy August 2025 Fixed (15m) v1". I then went onto the Fuse website and that suggested the cheapest was "Aug Single Rate Fixed (13m) v2". I had another look on the Fuse website today and it's now "Aug Single Rate Fixed (13m) v4"!

I guess the price is increases with each new version? It still works out cheaper than the fixed tariff I'm on at the moment with Octopus so I signed up. Fuse reckon it will only take a couple of days to transfer and there's nothing else I need to do so it seems pretty straightforward so far.

I think there's a 14 day cooling off period with Fuse so I guess if the v5, v6, v7, etc. tariffs are slightly cheaper than the one I've signed up for then I can switch without penalty.

grimsalve

sallysaver said:

I can confirm that Fuse use the variable DD method.  I have no idea if you can transfer EDF credit to Fuse.  The variable system suits me fine, rather any excess funds are in my bank account than theirs.  Be interesting to know how much money belonging to clients these utility companies hold onto.  Bet its substantial.

I prefer variable direct debit too - makes it easier to switch to another supplier because you don't have to worry about a huge debt or credit with the old supplier account.

I contacted Outfox yesterday and they said they only do fixed direct debits so I decided to switch to Fuse instead.

gadget88

If I switch from utility warehouse are this company any good? Do they do gas and electricity?

sallysaver

gadget88 said:

If I switch from utility warehouse are this company any good? Do they do gas and electricity?

Yes they do both.  I switched from Octopus, it was painless.  Just as a reminder, it's app based (i missed this bit). I'm saving 15p a day on the electricity standing charge alone.

brewerdave

Amateurd said:

Switched to Fuse V3 last night online they contacted me this morning to say I can only switch to their new v4 tariff which is more expensive! Changing rates during a switch is sharp practice. Avoid.

I hope that they honour the special tariff offered thru USwitch on 18th August !- my switch is underway due to complete tomorrow (if the 4 working day switch process works) 

tlcgrantham

brewerdave said:

Amateurd said:

Switched to Fuse V3 last night online they contacted me this morning to say I can only switch to their new v4 tariff which is more expensive! Changing rates during a switch is sharp practice. Avoid.

I hope that they honour the special tariff offered thru USwitch on 18th August !- my switch is underway due to complete tomorrow (if the 4 working day switch process works) 

I switched to 13mth v3 on Monday Anna it is due to complete on 22nd. Both the Fuse app and my account with Uswitch show the V3 tariff if you want to check. There is a minute decrease in the electricity tariff and a larger increase in the gas tariff on v4 in the East Midlands region but it doesn’t make a significant difference overall.

grimsalve

One confusing thing I've just found with the Fuse app. It allows you to add other properties but how do you delete them?

brewerdave

tlcgrantham said:

brewerdave said:

Amateurd said:

Switched to Fuse V3 last night online they contacted me this morning to say I can only switch to their new v4 tariff which is more expensive! Changing rates during a switch is sharp practice. Avoid.

I hope that they honour the special tariff offered thru USwitch on 18th August !- my switch is underway due to complete tomorrow (if the 4 working day switch process works) 

I switched to 13mth v3 on Monday Anna it is due to complete on 22nd. Both the Fuse app and my account with Uswitch show the V3 tariff if you want to check. There is a minute decrease in the electricity tariff and a larger increase in the gas tariff on v4 in the East Midlands region but it doesn’t make a significant difference overall.

My switch via Uswitch has stalled. I'm on chat to Fuse now as they wanted me to choose a new tariff that will cost me ~ £40pa of my savings. Uswitch shows v3 but the Fuse app shows address ,DD set up but no tariff !

brewerdave

brewerdave said:

tlcgrantham said:

brewerdave said:

Amateurd said:

Switched to Fuse V3 last night online they contacted me this morning to say I can only switch to their new v4 tariff which is more expensive! Changing rates during a switch is sharp practice. Avoid.

I hope that they honour the special tariff offered thru USwitch on 18th August !- my switch is underway due to complete tomorrow (if the 4 working day switch process works) 

I switched to 13mth v3 on Monday Anna it is due to complete on 22nd. Both the Fuse app and my account with Uswitch show the V3 tariff if you want to check. There is a minute decrease in the electricity tariff and a larger increase in the gas tariff on v4 in the East Midlands region but it doesn’t make a significant difference overall.

My switch via Uswitch has stalled. I'm on chat to Fuse now as they wanted me to choose a new tariff that will cost me ~ £40pa of my savings. Uswitch shows v3 but the Fuse app shows address ,DD set up but no tariff !

I've been presented with no choice ! by Fuse if I want to switch - I have to choose the slightly more expensive v4 to complete the switch process then the chat agent says he will arrange a manual change to v3 . I'll believe it when I see it !  Still worth doing as it saves £125 pa even on v4