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Fuse Energy & OFTM Reviews please ⚡️
Comments
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I agree with comments about the latest app update.I'm coming up to my first anniversary with Fuse and have had no problems. I like the billing method (calendar month, bill received within 2 days variable dd taken a week or so later) and last year the tariff was the cheapest around for us. Currently there would be a small financial benefit moving to Outfox, but not enough to outweigh the service from Fuse1
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Like the previous poster I am disappointed with the latest version of the app, now I have to look for a kink in the plot to identify anomalies.Coming up to my second anniversary, system just works as it should.1
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Peter_Vince said:I am rather frustrated with Fuse Energy. Their "Fixed" tariff is only a fixed RATE, they debit each month for what you have actually used. Maybe my own fault for not clarifying that before switching, but I had understood that "Fixed" meant both rate AND monthly debit.1
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la531983 said:Peter_Vince said:I am rather frustrated with Fuse Energy. Their "Fixed" tariff is only a fixed RATE, they debit each month for what you have actually used. Maybe my own fault for not clarifying that before switching, but I had understood that "Fixed" meant both rate AND monthly debit.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!0 -
griffb said:I agree with comments about the latest app update.I'm coming up to my first anniversary with Fuse and have had no problems. I like the billing method (calendar month, bill received within 2 days variable dd taken a week or so later) and last year the tariff was the cheapest around for us. Currently there would be a small financial benefit moving to Outfox, but not enough to outweigh the service from Fuse
Today I messaged customer services, told them we were discussing it here and that I wasn't the only one who was cheesed off with the dire app 'upgrade'. I said that with smart meters we like monitoring energy consumption in KWhs and that with the UK moving to half hour billing everyone needs this information. They came back really fast and said they love this kind of feedback and the devs were working on a fix which would be ready soon. So.... fingers crossed: 🤞🏻
I use the Bright app but sometimes it takes ages to catch up so when I'm tracking my heat pump or whatever it is not much use.
Have to say Fuse customer service is pretty good right now & they seem to be listening.
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How are Fuse Energy with smart meters, specifically SMETS2 ones that have been supplied by EDF and working fine with EDF right now?My EDF tariff comes expires at the end of September, so I'm having a look around just now.0
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poppellerant said:How are Fuse Energy with smart meters, specifically SMETS2 ones that have been supplied by EDF and working fine with EDF right now?My EDF tariff comes expires at the end of September, so I'm having a look around just now.
Cheers1 -
Had an offer today from USwitch for Fuse - saves ~ £170pa vs my May fix with EDF ! Seems a no brainer BUT having gone thru the SOLR process ~ 14 times since 2018 ,I'm worrying about Fuse's stability.- hmmm,should I jump ??
EDIT -You only live once - have signed up to 13 month Fuse fix !!1 -
Just switched my gas as standing charge was 30% cheaper & rate was lowest ive seen recently.
* They accept gas only customers
* £25 exit fee to move to another internal tariff
* 13 month fix
My electricity is with Tomato so taking a punt they both pull through the winter!
Rawy3 -
rawy said:Just switched my gas as standing charge was 30% cheaper & rate was lowest ive seen recently.
* They accept gas only customers
* £25 exit fee to move to another internal tariff
* 13 month fix
My electricity is with Tomato so taking a punt they both pull through the winter!
Rawy
Also when I choose electricity the ev tariff shows as unavailable which makes it no good for me, the gas is cheap I can save around £120 compared to Octopus but how do you switch gas only, on the quote section it asks for both electricity and gas tariff choices1
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