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Fuse Energy & OFTM Reviews please ⚡️

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Comments

  • griffb
    griffb Posts: 176 Forumite
    Part of the Furniture 100 Posts Name Dropper
    I agree with comments about the latest app update.

    I'm coming up to my first anniversary with Fuse and have had no problems. I like the billing method (calendar month, bill received within 2 days variable dd taken a week or so later) and last year the tariff was the cheapest around for us. Currently there would be a small financial benefit moving to Outfox, but not enough to outweigh the service from Fuse
  • Mouldymeat3
    Mouldymeat3 Posts: 44 Forumite
    Fifth Anniversary 10 Posts
    Like the previous poster I am disappointed with the latest version of the app, now I have to look for a kink in the plot to identify anomalies.
    Coming up to my second anniversary, system just works as it should. 
  • la531983
    la531983 Posts: 3,212 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I am rather frustrated with Fuse Energy.  Their "Fixed" tariff is only a fixed RATE, they debit each month for what you have actually used.  Maybe my own fault for not clarifying that before switching, but I had understood that "Fixed" meant both rate AND monthly debit.
    No, you are fundamentally misunderstanding how "fixed" rates work.
  • QrizB
    QrizB Posts: 18,708 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    la531983 said:
    I am rather frustrated with Fuse Energy.  Their "Fixed" tariff is only a fixed RATE, they debit each month for what you have actually used.  Maybe my own fault for not clarifying that before switching, but I had understood that "Fixed" meant both rate AND monthly debit.
    No, you are fundamentally misunderstanding how "fixed" rates work.
    To be fair to Peter_Vince, they might be expecting a budget account with a fixed DD that gets reviewed every 6-12 months rather than MVDD.

    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • stripling
    stripling Posts: 310 Forumite
    100 Posts Second Anniversary Name Dropper
    griffb said:
    I agree with comments about the latest app update.

    I'm coming up to my first anniversary with Fuse and have had no problems. I like the billing method (calendar month, bill received within 2 days variable dd taken a week or so later) and last year the tariff was the cheapest around for us. Currently there would be a small financial benefit moving to Outfox, but not enough to outweigh the service from Fuse
    OK some news: Fuse have told me they hear us and will fix it. As I said before, I raised it in a 1* review of the app in the App store and they came back to me there and said they appreciated my detailed comments & would work on it.

    Today I messaged customer services, told them we were discussing it here and that I wasn't the only one who was cheesed off with the dire app 'upgrade'. I said that with smart meters we like monitoring energy consumption in KWhs and that with the UK moving to half hour billing everyone needs this information. They came back really fast and said they love this kind of feedback and the devs were working on a fix which would be ready soon. So.... fingers crossed: 🤞🏻

    I use the Bright app but sometimes it takes ages to catch up so when I'm tracking my heat pump or whatever it is not much use. 

    Have to say Fuse customer service is pretty good right now & they seem to be listening. 


  • poppellerant
    poppellerant Posts: 1,969 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 17 August at 5:57PM
    How are Fuse Energy with smart meters, specifically SMETS2 ones that have been supplied by EDF and working fine with EDF right now?

    My EDF tariff comes expires at the end of September, so I'm having a look around just now.
  • sheffieldeagle
    sheffieldeagle Posts: 726 Forumite
    Part of the Furniture 500 Posts Name Dropper Mortgage-free Glee!
    How are Fuse Energy with smart meters, specifically SMETS2 ones that have been supplied by EDF and working fine with EDF right now?

    My EDF tariff comes expires at the end of September, so I'm having a look around just now.
    I've just moved to them from EDF and everything has gone through fine but EDF didn't install my Smet2s. Just to let you know EDF offered me £100 to stay but they insist on a new tariff and they aren't very competitive at the moment.

    Cheers
  • brewerdave
    brewerdave Posts: 8,754 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 18 August at 3:53PM
    Had an offer today from USwitch for Fuse - saves ~ £170pa vs my May fix with EDF ! Seems a no brainer BUT having gone thru the SOLR process ~ 14 times since 2018 ,I'm worrying about Fuse's stability.- hmmm,should I jump ??

    EDIT -You only live once - have signed up to 13 month Fuse fix !!
  • rawy
    rawy Posts: 140 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Just switched my gas as standing charge was 30% cheaper & rate was lowest ive seen recently.

    * They accept gas only customers
    * £25 exit fee to move to another internal tariff
    * 13 month fix

    My electricity is with Tomato so taking a punt they both pull through the winter!

    Rawy
  • mr_accountant
    mr_accountant Posts: 815 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    edited 18 August at 6:02PM
    rawy said:
    Just switched my gas as standing charge was 30% cheaper & rate was lowest ive seen recently.

    * They accept gas only customers
    * £25 exit fee to move to another internal tariff
    * 13 month fix

    My electricity is with Tomato so taking a punt they both pull through the winter!

    Rawy
    Their website is appalling no faq's and no info on anything of relevance and only contact via email

    Also when I choose electricity the ev tariff shows as unavailable which makes it no good for me, the gas is cheap I can save around £120 compared to Octopus but how do you switch gas only, on the quote section it asks for both electricity and gas tariff choices
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