Fuse Energy & OFTM Reviews please ⚡️

griffb

I agree with comments about the latest app update.

I'm coming up to my first anniversary with Fuse and have had no problems. I like the billing method (calendar month, bill received within 2 days variable dd taken a week or so later) and last year the tariff was the cheapest around for us. Currently there would be a small financial benefit moving to Outfox, but not enough to outweigh the service from Fuse

Mouldymeat3

Like the previous poster I am disappointed with the latest version of the app, now I have to look for a kink in the plot to identify anomalies.

Coming up to my second anniversary, system just works as it should. 

la531983

Peter_Vince said:

I am rather frustrated with Fuse Energy.  Their "Fixed" tariff is only a fixed RATE, they debit each month for what you have actually used.  Maybe my own fault for not clarifying that before switching, but I had understood that "Fixed" meant both rate AND monthly debit.

No, you are fundamentally misunderstanding how "fixed" rates work.

QrizB

la531983 said:

Peter_Vince said:

I am rather frustrated with Fuse Energy.  Their "Fixed" tariff is only a fixed RATE, they debit each month for what you have actually used.  Maybe my own fault for not clarifying that before switching, but I had understood that "Fixed" meant both rate AND monthly debit.

No, you are fundamentally misunderstanding how "fixed" rates work.

To be fair to Peter_Vince, they might be expecting a budget account with a fixed DD that gets reviewed every 6-12 months rather than MVDD.

stripling

griffb said:

I agree with comments about the latest app update.

I'm coming up to my first anniversary with Fuse and have had no problems. I like the billing method (calendar month, bill received within 2 days variable dd taken a week or so later) and last year the tariff was the cheapest around for us. Currently there would be a small financial benefit moving to Outfox, but not enough to outweigh the service from Fuse

OK some news: Fuse have told me they hear us and will fix it. As I said before, I raised it in a 1* review of the app in the App store and they came back to me there and said they appreciated my detailed comments & would work on it.

Today I messaged customer services, told them we were discussing it here and that I wasn't the only one who was cheesed off with the dire app 'upgrade'. I said that with smart meters we like monitoring energy consumption in KWhs and that with the UK moving to half hour billing everyone needs this information. They came back really fast and said they love this kind of feedback and the devs were working on a fix which would be ready soon. So.... fingers crossed: 🤞🏻

I use the Bright app but sometimes it takes ages to catch up so when I'm tracking my heat pump or whatever it is not much use. 

Have to say Fuse customer service is pretty good right now & they seem to be listening.