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Overcharged for electricity due to time clock/ E7 meter problems.
Hello All I moved into my all electric 2 bed apartment in October 2025. My meter has readings, a day rate and night rate, as I believe there were Economy 7 storage heaters in the past. There are now standard electric radiators installed. I have been providing the day rate reading monthly to the supplier (British Gas),…
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Octopus EV Smart Charger — Misleading Compatibility Info and Incomplete Resolution
In 2021, I paid Octopus Energy £545 for a smart EV charger installation so I could use their Intelligent tariff. Octopus told me the charger would be compatible with my car — a 2015 VW Golf GTE Advance — and even now in 2025, their website still says it is. However, the manufacturer confirmed that the car is not compatible…
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Scottish Gas
Looking for advice about a dispute with Scottish Gas relating to my late fathers energy bill. He had a smart reader which did not work and we constantly complained about it. My Dad paid his bills even though they were estimates. He passed away in October 2023 and I contacted Scottish Gas who told me not to pay any bills…
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Cheap Energy Club - Deals Not Showing
I've been a member of the MSE weekly email for ages and signed up for the Cheap Engery Club tonight with the same email address. I've tried to click through the link for the Collective British Gas deal but it isn't showing on the Cheap Energy Club. In fact none of the featured deals from this week are. Any ideas why this…
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Should i stick with oil or change to gas?
I have been accepted for a grant for a new heating system and i dont know if i should get a new oil heating system or gas. I live in a small two bedroom bungalow. 51 square meters.
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Intelligent Octopus Go and Home Batteries
I have recenlty had my Octopus EV charger installed, and I am registered to Intelligent Octopus Go. In 'theory' this is great
and means that my EV will be charged during the day/night at cheap rates. HOWEVER....in practice, if Octopus schedules my EV to charge during the day, it
simply drains mySigEnergy battery, leaving…
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New Comms Hub 🐙 - No gas 1/2 hourly readings
Octopus told us that we had to have a new comms hub as our area was no longer supporting 3G as of Jan 2026. 🐙 engineer came, replaced comms hub and afterwards told us there was an issue and our smart gas meter was not sending 1/2 hourly readings. And that this was a ‘common problem’ following these comms hub replacements.…
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Impact of 2G/3G phase-out on SMETS1 smart meters.
E.ON have sent me a message as follows:"the 2G and 3G phase-out is coming. Your meter is going to lose its smart connectivity. To avoid inaccurate bills, book a replacement meter:"I have an Elster AS300P smart meter with associated AM110R communications hub. The gas meter is an Elster BK-G4EI even have the in-home device…
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What to do in a power cut
Hi everyone We've just published a new guide on What to do in a power cut and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Clare
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Nous co
This company claims to be able to save those that sign up hundreds of pounds a year every year in utilities, broadband and mobile phones. They do this by passing on the kickbacks they get from providers for getting you to switch and finding better deals. Has anyone had any experience of this company?
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Refunds
Hi all I left octopus energy on 2nd October and got final bill the 12th October and I’m still waiting was told it would be 28th October then 10 days to clear in bank now it’s the 11th November plus another 10 days now there’s a problem with meter readings which they got on the 5th oct saying it’ll be another 7 days to look…
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Electricity Bills have Rocketed
Hi, I live in a small house which in the past used £90 of electricity per month. Now on the same rate I'm going through £200 per month. The only item in regular use is the washer/dryer (Candy CSW 4852DE), could this be draining the electricity so dramatically? Thanks in advance
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British Gas - Back Billing
Hi All I’m looking for some advice or opinions on a situation I’m having with British Gas. Here’s the background: I have a smart meter and received my last bill from British Gas in July 2024. After that, I didn’t receive any bills until 31st December 2025. When I finally got that bill, I disputed it under the back billing…
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How much did you spend to keep your house warm today/
Just wondering the above, i have a 25 year old 4 bed detached house, solar panels and a brand new boiler but still spent over £11 to heat my house today. Generated around 9 kwh and used it to power an oil filled radiator. How much did you spend, what is normal on a snowy cold day?
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EON only passing on Govt reductions to Fixed Rate tariffs from January
I have been emailing EON to ask if I’m eligible for the April 26 reductions on my current fixed tariff, which ends in May 27. Contrary to their public website commitment to pass all reductions on to all, with no quibbling, my email from Eon stated that these reductions will only be for customers taking out Fixed Tariffs…
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British Gas switch
Recently I switched from British gas to Outfox but I was wondering when I will get the credit amount from the old account.
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British Gas and renewal of a EV tarrif
OK, I apologise if there is a thread on this, but I cant see one. Over the past 3 months, since Oct I have to call British Gas to reduce my Direct Debit. I have now found out why they are doubling my DD without my permission each month. They constantly look at DD amounts to help customers( this I understand) but they use…
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Fix Tariff Exit fees -
It used to be that if you changed from a fixed tariff to a variable tariff, within the same supplier, the suplier would zero the exit fees. I have just had a customer service issue with BG, and have threaten to leave, however to do so they Fixed tariff still applies the exit fee unless moving to another fixed tariff with…
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Going all electric?
OK, so hubby sometimes has strange ideas... the latest being that we should not replace our aging boiler (still has some life left but not much I'm afraid) but switch to full electric in a couple of years time (so not next winter), by dismantling the old central heating radiators and putting in fixed electric radiators (or…
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Cheapest energy company for empty property
Hi, I currently have 2 empty rental properties that are going through sales, one has been empty since March of last year, and the other since Sept. Can anyone recommend the best energy company / tariff to be with please? I am currently with who the tenants were with previously (EON next and Octopus), which are variable and…
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