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MSE Cheap Energy Club cash back
I last month transferred my energy supplier from EON to British Gas and am entitled to received the Cheap Energy club cash back which should be in my bank account after 3 months or so. Today I received email from the cheap energy club about a new fixed tariff offer "blagged" with British Gas savings of which include a cash…
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Billed estimates on old meters after smart meter fitting
I'm a first time poster so please be gentle! I've searched the forum and can't find my scenario although I've seen it reported by the BBC, so I know others have experienced the same dilemma. Apologies if this is a duplicate in the forum. I had smart meters fitted Sept '22. April '23 I noticed I was still being billed on…
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E.on next residential. Red "Give your reading" button
For quite some period of time E.on have been sending me a monthly email requesting my monthly meter readings. As a monthly payment customer this arrangement has suited my needs. Up until recently I have been able to simply tap on the "Give your reading" red button contained within the E.on email. It even states there is no…
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Dumb Economy 7 Smart Meter - RTS Switch Off
So my recently installed smart meter is not communicating with EDF. Night storage heaters are coming on at unusual times during the day and I am attempting to establish what the problem is, in conjunction with the supplier who it appears is short on the ground with available meter installers to assist with investigation.…
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No Standing Charge Tariff
What happened to this ?Martin Lewis was supposedly working on this - back in February - but no more has been heard .....
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First time buyer - energy confusion
Hi Son is buying his 1st home. Completes tomorrow. Its a repossession property and empty. All water etc is turned off. He needs to get it all reinstated. 2 questions Is he able to choose any energy supplier? Will thry turn it all back on for him. Also as a 1st time buyer should he just get a variable rate for now to fix…
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OVO Migration and Backbilling HELL
Hi Guys, looking to see if anyone else experienced the same issue and had this resolved or are still battling this. I was with SSE and had no issues but in 2022 was told my account would be migrating over to OVO, I didn't seem to have a choice in the matter. I was told my Gas account was migrated in November 2022 but my…
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COMPARISON
Current deal with BG ends 1 Sep. Doing a comparison via quidco compare (both with BG) it comes up with: Current Gas (A) Fixed Tariff 14M v1 Unit rate 6.028p kWh SC 23.315p per day Projected cost: £980 New Deal Gas (B) Fixed Tariff v77 Unit rate 6.137p kWh SC 25.409p per day Projected Cost £962 If new unit rate and SC are…
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Retrospective changing of tariff on Heat Network
Hello, We are leaseholders and our energy is provided by a Heat Network by With Energy, who are part of Pinnacle Power. Our apartments are managed by the management agent Rendall and Rittner. Myself and approximately 600 other leaseholders received the following in a communication from With Energy on 28th April 2023:…
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Making a formal complaint to EDF about smart meter position
I've had electric and gas smart meters fitted by EDF to benefit from a fixed price deal and avoid future meter reading hassle. The gas meter is at the back of the cupboard and because it has an LCD display it now can't be manually read as you can't read the numbers from an angle. Whilst the meter readings are now…
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Does Ovo use CashOut?
This morning I received two text messages from CashOut. One for a £100 voucher and the other for a £50 voucher. I’d never heard of CashOut before, but it seems to be a legit company. I’m not sure why I’m receiving £150, but the links in the text suggest it might be from Ovo. I had an account with Ovo at my previous…
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EON overbilling help
Hi all, I hope someone has experience and/or advice on this - I don’t know what else to do. I all but moved out of my flat 6 months ago (only stayed overnight 3 times since then) as I also had a lease on a new property in a different city for work. I expected my energy usage/bills to be next to nothing for the past 6…
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Scottish power closed account.
Hi. on the 4th of July ‘25 I signed into the Scottish power app to make sure my monthly payments (electricity) were meeting usage, and that I still had a bit of an ‘in credit’ balance to cover the winter. ‘Account closed. Your refund is being processed.’ Yes, they closed my account, just like that. No contact, no warning.…
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OvO billing (hfc vs m^3.... I think)
Be grateful if someone could chime in and check my math here. I woke up this morning to an email advising hat due to an error on OvO's side I was £454.27 in debt and that I should call on Monday to discuss a repayment plan. there was then a second email advising that they have initiated a meter reading dispute. I had both…
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Incorrect Electricity Meter Readings
I recently had my electricity meter switched to a smart meter and the engineer mixed up the peak & off peak readings and I was charged £425 instead of £149. I believe I should have a refund of £276. However Octopus only refunded me £149 because they said I had previous credits on my account. These credits relate to when…
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Challenging an EPC
Had an EPC done in 2004 rated 50 points. House is on market so just had a new one done - rated 44 points, this is despite us adding cavity wall insulation to c. 25% of the wall area and installing a big solar set up 2 years ago which means we are now net exporters of c.1500 kWh per annum and our oil consumption has fallen…
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Better to fix for 12 or 24 months?
Hello everyone, I recently did an energy tariff comparison via the tool on MSE. The result I got suggested that I should stay with my current provider, but switch to one of their fixed tariffs. There are 2 on offer, either fixing for 12 or 24 months. The difference in price is only £1/month. My feeling is that fixing for…
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Moving home tried to switch energy supplier
I have just bought a new house and I wanted to switch my energy supplier to Octopus. The existing supplier raised an "objection". What process do I need t follow here? Do I have to sign up with the existing supplier first and only then I can ask to switch?
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Report EDF to Ofgem for systematic breach of supply licence condition
Hello. Under SLC14, energy suppliers are allowed to block a customer's switch away to another supplier when they have issued the customer with a written demand for payment and payment remains overdue 28 days or more since the written payment demand was issued. EDF are breaching SLC14 by objecting to a customer switching to…
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Variable DD
I had a smart meter installed on 1st May - prior to this i submitted monthly readings on the same day each month - received a bill 2/3 days later with the amount being taken about 10 days later on same date more or less - this worked perfectly up until the sm meter was installed - I had to have one as my old was one of the…
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