Supplementary question after provider swap

rubble2

We changed from Octopus to Fuse Energy at the beginning of June. Everything has gone well but I would like to ask about a situation where Octopus still have a credit balance on my account which they have yet to repay.

As advised by Fuse I contacted Octopus when the switch first took place to request a refund, Octopus stated that it could take up to 4 weeks for that to be completed (not sure why).

Any way the direct debit to Octopus which is still in place is due to go out on the 24th, am I ok to cancel this before the refund appears? I don't want to risk them taking another payment 'by mistake' and having to wait for that to be returned as well.

Netexporter

If you cancel the DD they'll have to send you a cheque for the credit refund. Unless you are absolutely skint I'd be inclined to leave the DD in place until the account is settled.

oldagetraveller1

I am in a similar situation, EonNext to Fuse, switch completed 15th May. Eon generated the final gas bill 18th May. They have not yet produced the final electricity bill. The account is £71 in credit, but the final electricity will be deducted from that.

I have left the DD in place at my bank. Eon changed that to variable and have, correctly, not taken any funds.

I contacted Eon and they advised the bills are finalised separately and the electricity bill will be produced "soon".

Do they have 6 weeks from the switch for final billing?

Looks like they are dragging their heels somewhat.

debitcardmayhem

As netexporter says they will need the DD to repay you, if they are taking anpther one they normally send you an email 7 days in advance hence you will be able to cancel it via them.

Brie

I was doing the opposite switching from Outfox to Eon. I requested the credit from Outfox after getting my final bill and got it fairly promptly. Problem was that 2 days later they took my DD again even though I was no longer their customer and didn't owe them anything. So I had to put in another request and was told specifically to cancel the DD immediately after receiving the refund so further payments couldn't be taken.

Swipe

It might now be too late but I'd still call today and ask octopus to change your direct debit amount to £1. You should have done this or switched to variable direct debit when your switch went through.

Netexporter

https://forums.moneysavingexpert.com/discussion/comment/82041722#Comment_82041722

Outfox seem to have form for that. I was with them, yesrs ago, and it took ages, and several emails, for them to repay my credit.

QrizB

We changed from Octopus to Fuse Energy at the beginning of June.

A bit less than three weeks ago, then?

I contacted Octopus when the switch first took place to request a refund, Octopus stated that it could take up to 4 weeks for that to be completed (not sure why).

Octopus have six weeks from the date of your switch to issue you with a final bill. If your final bill is in credit, they have another two(?) weeks to refund you.

If they miss either of these dates they are required to pay you £40 in compensation.

It might now be too late but I'd still call today and ask octopus to change your direct debit amount to £1.

If the OP checks their account via the Octopus website or app, they should be able to amend their DD to zero. If they can't do it online, they'll have to call.

born_again

https://forums.moneysavingexpert.com/discussion/6673312/supplementary-question-after-provider-swap

Have you had the final bill yet?

Which they have 6 weeks to provide & will have the correct credit balance taking into account energy used since the previous bill?

Swipe

https://forums.moneysavingexpert.com/discussion/comment/82041755#Comment_82041755

I got punished by EDF for the final week of my supply when I changed my DD amount to zero instead of £1. They immediately started charging me more for my unit rates even though the DD was still effectively in place, so please be aware that some suppliers do that. Obviously, it's not applicable for the OP as they are no longer an active customer.

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/6673312/supplementary-question-after-provider-swap

I would suggest from experience highly unlikely Octopus will take another direct debit, easy to check with them if DD status on your Octopus dashboard has not changed Freephone weekdays from 9am 0808 164 1088.