Supplementary question after provider swap

Scot_39

https://forums.moneysavingexpert.com/discussion/6673312/supplementary-question-after-provider-swap

At EOn iirc, their standard for a user requested credit refund mid contract is 3 working weeks.

But there is a lower Ofgem limit on leaving - once final bill issued - 10 days

Iirc the Ofgem docs, There's a fine if they go over the 6 weeks for final bill, not sure if then an extra penalty or not for lower 2 weeks (10 working days) on top for final credit refund. So thats a total of upto 8 weeks - so pushing Aug for early June switch.

See switch section on

https://www.ofgem.gov.uk/check-if-you-are-owed-money-your-energy-bill

As to DD they shouldn't take any settlement without notifying the change - and the DD is normally fastest way to get refund(*)

If they do take money by mistake, your bank will organise rebate in a few days.

(*) One user recently posted it was their suppliers only route and had to set a DD back up just for refund. (Sorry forgotten which supplier)

FreeBear

https://forums.moneysavingexpert.com/discussion/comment/82041742#Comment_82041742

Likewise. Ended up getting £60 statutory compensation out of them for the delays. I believe automatic compensation is now £40 for each failing.

oldagetraveller1

And guess what, EonNext didn't provide my final electricity bill by the 26th (6 weeks from switching away).

After a polite reminder they issued the statement and added £40 to the credit balance.

The e-mail, from one of their "energy spcialists", with the statement attached stated, more or less, " Sorry for the delay, your final electricity statement hasn't yet been generated, it's attached to this e-mail." really, o.k.?🤦‍♂️

2. We have credited you
Standard of performance (final bill overdue) £40.00 CR

They are allegedly paying the full account credit balance by the 13th July. £71 and change (£40 included)