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Back billing - but in credit so Energy Ombudsman found in favour of supplier
Can anyone help with this please? We had a bill shock in September 2025 when our energy supplier sent us our statement and had taken an extra £400 for energy used in March 2023 that they had not charged us for through their own error. (We had provided meter readings). Over the years we had maintained the suggested direct…
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Petition
If not allowed, please delete - I don’t think this is political, even though it is something that I think at least needs a debate in Parliament. As this has been highlighted on the TV and by Martin Lewis himself, I think it should be given some legs. If Martin wants to raise awareness of this it would be great, but I am…
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OutFox Energy Announced Energy Government Discount April 1st - slightly lower than predicted
I have had an email from Outfox Energy to advise the new rates on my fixed tariff from April 1st which show the discount to be applied due to the Government discount. Previously the predicted discount on the MSE website and also from Martin Lewis on his TV program advised that the predicted discount on the unit price…
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To move to flexible or to fix?
My loyal octopus tariff ends on April 2nd. I had an email telling me I would be moving to the flexible rate which at the moment works out cheaper than their other fixed rates. Question is do I go to flexible and see if any other fixed rates pop up and risk prices going up again in a few months or do I fix now and overpay…
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British gas intend fitting an unwanted smart meter...
As title, I have no wish to have one am I required to engage with them re this?
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Smart Meter Monitor Replacement
My parents are on the Priority Register with British Gas, their very old smart meter monitor is broken (wear and tear) and I was advised that all I needed to do was call and request a replacement. Two weeks later and I am still having difficulty succeeding with this request. They obviously like to monitor their usage.…
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Tariff change
Hey love you input. I am with Octopus and opted to change from my fix tariff which ends Aug 5th 26, for a 10month fix with exit charges till end of Jan 27. It was a ove the price cap . Still within my 14day cooling off period, meaning I can return to my previous tariff fix, which means a saving of £54. Don't what to do?…
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New Storage Heater Query
10 year old creda storage heater went on the blink despite electrician replacing thermostat & cut off switch Was either to hot or too cold every morning .Bought a new modern one ecostrad magma 3.4 kw. Obviously works on the reduced economy rate charging during the night. Early days trying to get used to it, & programming…
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Should I upgrade my BG smart meter?
Hi all. Received an email from British Gas saying: "We’re currently in your area carrying out smart meter upgrades for our customers. As your smart meters are first-generation models, we’re getting in touch as we’d like to book you in for a free upgrade to newer, more efficient versions." ---- I've not really had any…
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Octopus still no refund after 13 days!
I’ve been trying to get a £460 account credit refunded after the account holder passed away, and you wouldn’t believe how difficult Octopus makes it. I can send them money in milliseconds, but they take forever to process a refund. Seven calls (all recorded on my iPhone), more than ten emails, and three messages to “king…
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Outfox not following price cap changes April 1st
Boo!!!! https://help.outfox.energy/hc/en-gb/articles/26061241119516-Important-Information-About-the-April-2026-Price-Change If you’re on a fixed tariff, your prices (unit rates and standing charges) will stay the same until your contract ends. Your total bill will still depend on how much energy you use. If you’re on a…
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Octopus energy variable DD
What was the outcome of the above topic. I am now enc the same problem with potential more than 1 DD a month - I'm only on a pension.
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Nationwide Renewables - Solar Panels
Has anyone else had dealings with Nationwide Renewables? They installed Solar Panels at my Fathers last July but have yet to provide any certification at all. They are not MCS certified and not a part of the REAL registration scheme or even subscribing to the Ombudsman. I'm in discussion with a Complaints Manager who,…
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Octopus IOF new rates April
I got this through now Eastern SC up and difference between peak and normal is smaller , c 1p / kWh. Greg says 50p/month on SC errm 3.802 / day does NOT equal 50p / month, back to school Greg.
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Smart Export Guarantee while on an OVO Fixed Tariff
I have invested in a 8kW of solar panels with a Tesla Powerwall 3 set up that will be installed next week. Long term it looks like the best tariff for this set up will be Octopus' Intelligent Flux tariff. However in the near term I am contracted to OVO on their Extended Fixed plan, with two £75 early exit penalties for…
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whether to switch?
I am a new member. I have a fixed deal with British Gas which ends in August. I am concerned that come August, variable deals will be sky high given current events, and that no decent fixed deals will be available. So i was wondering whether to switch to another fixed deals now? There is a £100 exit fee. I have electricity…
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April Tariff Changes and Direct Debit Recalc
I wonder if suppliers will re-calc Direct Debits after applying the new rates from April 1st. If they don't I can see lots of complaints from people who only focus on their DD that they haven't saved any money, and the suppliers will have more credit building up... I doubt they have considered it yet.
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Octopus Energy Inaccurate Customer Information
I am currently moving out of my current property and on a Octopus Fixed Sept 2025 v2 Fixed tariff which is due to expire on 1st Oct 2026. Octopus energy provides at my new property and the website information indicates that I can carryover my current tarrif in the new property. Link to information on their website…
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To fix now or wait until July?
I have octopus 16m fixed gas&electricity until June/july. I was looking to switch to the smart EDF tarriff where there's a lower standing charge rate. My daily electricity usage is from £0.47-1.20 per day and gas is ever only max £1.50 a day (excluding standing charges) Should I be looking to move now or wait?
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British Gas refund of over £4,000 not received
I am the executor for an estate in which a property was sold in May 2025, the property had been empty since April 2024 and the gas had been turned off since then. I had been ringing them and giving meter readings between April 2024 and May 2025 but they continued to send estimated bills (none of which I paid as no gas was…
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.