-
Octopus- 630Kw discrepancy ,"not a problem" now it is.
I moved into my house August 2022. Within an hour of moving in I took a photo of all the metre readings. The previous owner was with Scottish Power and I wanted to stay with Octopus. My first bill in September i checked everything. The meter reading was wrong. My actual meter was about 630Kw more than what was on the bill.…
-
Utility Warehouse actions
I've been in dispute for several months with UW but can't get anywhere I now see that they've been deducting VATfrom the budget plan payments I've made! They changed the payment plan without telling me and then ADDED what they called our missing payment to the usage due What can I do? They won't accept they're wrong. I've…
-
Metering Requirements of Octopus Snug
Afternoon all. We have a house with electric night storage heaters. In the longer term we will change this, but for the here and now we are on a basic E7 tariff. Octopus Snug looks like one of the best options so trying to change over. We have a 6 year old 5 wire SMETS2 smart meter, (EDMI ES-12B) with the heaters of the…
-
Octopus "cashback" mystery
I'm sure this is gong to turn out to be something simple that has just slipped my mind, but a quick scan of my online banking today reveals a £1.60 which is described as being "Cashback - octopus energy" - only thing is I can't for the life of me think why I'd have been getting paid anything like that from Octopus?! Anyone…
-
RTS Switch off - E.ON Next doesn't have a solution to replace my 'multi 9' RTS meter
E.ON Next have had years to sort this out. Some of the meters in our building are over 27 years. I had two appointments to get a smart meter installed and the technicians couldn't do it. Today, they said this about my meter, '' Unfortunately, we do not currently have a direct solution for these specific meter types, and…
-
Best option to replace Economy 10 old storage heaters?
Just moved in and looking to replace some very old storage heaters. I've experienced old storage heaters before and found all the heat was gone by the time I was back from work in the evening. Climastar came round and gave me a whole song and dance about their electric radiators. Super expensive. Told me I absolutely…
-
Scottish Power are billing me over £120 a month for a small 1 bedroom flat.
Ok so been here just over a year, at first they set my bills at £83 a month and me being me and being housebound at the time didn't check my meter as it was downstairs I couldn't use stairs and didn't have carers and just left it. About 2 months ago decided to do something about it as it seemed too high for someone who has…
-
EDF bill 6 months after final bill from moving out?
I've just received a bill from EDF when I already paid my final bill about 5 months ago. It seems to be for the early exit fee for both Gas and Electric (£50). Am I right in thinking they had 6 weeks to issue a final bill (I had one in early January that I paid before the end of the month)? It looks as though they forgot…
-
Ofgem guaranteed standards, compensation withheld - RESOLVED
Earlier this week I received a £40 credit to my Octopus Energy account for them failing to provide a final bill within six weeks of a switch. I am somewhat sympathetic to them as there is a fairly good chance some or all of the blame lies with my new supplier, Tomato Energy. However, them's the rules.With no sign of a…
-
Octopus 'Smart' Meter?
Octopus installed a new Smart Meter to replace the old one (which worked just fine) on 30 October last year. Still not sending data to Octopus, so I can't take advantage of any free electricity sessions. I have almost given up trying to get anything other than stallling and platitudes from them, so I'm hoping that there…
-
Fix Confusion / Not sure to do now or wait for July
Hi all - I am in a little dilemma / confusion on my energy currently, hoping you can help! I am with Octopus on their August v1 fix from 2024, fixed until Dec 2025 on these rates: Elec - 23.44p per KWH / Standing charge 65.12 per day Gas - 6.37p per KWH / Standing charge 28.91p per day I have an option to fix now on their…
-
Eon Next deliberate overestimation?
• I joined Eon Next in February on pay-per-use monthly direct debit (not annual tariff) as I’m planning to sell my house before winter• I have smart meters showing my daily usage/costs clearly on my phone app• Month 2: I received an inflated “estimated statement” due to “missing data” despite my usage being visible on the…
-
Octopus Energy Bills - Watch those pennies folks
Hi Everyone. Just an observation here and curios to put this out in the public domain for questioning. I was looking at how I am charged by my energy prider Octopus (who by the way I have just left due to ongoing issues with my smart meter). I think it might be the case that customers are being overcharged but only by the…
-
Switching nightmare EON.Next
I switched my electricity supply in April 2024 This was not done properly as I signed up for an Economy 7 tariff but was put on a single tariff After 5 month's this was finally amended but it became evident that from April til September I was being charged for all my usage at the day rate I referred to the Energy Ombudsman…
-
Resolvecall, JC Acquisition, Scottish Power - ARRGGGGGGGGHHHH!
I had a message from Resolvecall who are apparently trying to recover an outstanding balance on behalf of JC Acquisition LLC who have purchased it from Scottish Power. I switched from Scottish Power in about 2019 (long enough ago that I'd forgotten I'd ever had an account with them). I've contacted them, but they can't…
-
Micro business using industrial electric meter
My son is renting a building for his small business (just himself) there are 2 electric meters in the building and he has been charged thousands of pounds for using a small amount of electricity in the past 8 months. I contacted Citizens Advise to ask who I contact about the meters. I have spoken to the business energy…
-
Can't get a RTS meter replaced by UW or Calisen Metering
My elderly parents are currently in an annoying catch22 loop.They still have the old sort of RTS electric meter because they've been on an Economy10 electric tariff for ages.It's not been well publicised on tv, but the RTS signal is being switched off on June 30th. Your energy provider should have contacted all customers…
-
Solar Feed-in-Tariff with EDF
Just looking for a bit of a steer in respect of my solar FIT contract for EDF which I have had for about 13 years now. The readings are submitted quarterly based on the solar meter which was installed from Day 1. The payment comprises two elements, one being the rate for energy generated and the second being a deemed rate…
-
British Gas email saying DD cancelled - but no account with them now
I moved supplier from BG to Octopus last August. I have just received an email from BG saying "We’ve noticed your Direct Debit has been cancelled so we’ve changed the way you pay for your energy.This means you no longer qualify for the Direct Debit discount and the price you pay for your energy has increased. The bills we…
-
Tomato Energy Poll
TOMATO ENERGY CUSTOMERS ONLY Is your MyWatts info AND billing up to date ? Feel free to comment after polling.
For questions about water supply to your home.
4.2K discussions
28.1K comments
Most recent: Can't Access Water Meter by subjecttocontract
30 August at 8:34PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.