Energy

I received a call supposed to be from MPAAS on number 03308088910 I was told they had been instructed by EDF to send out someone to come and turn off my Gas Meter as it is not working properly . I received a Statement off EDF 23rd with my gas and electric meter readings. I would not confime anything, but was dismayed that…

On Monday I had new smart meters fitted by BG and they are sending data to BG, I can see my usage on the BG app. However the IHD is displaying awaiting data please see system status. I have it plugged in to a socket on the other side of the meters so the WIFI signal is shown as maximum so how long does it take to…

When I submitted my meter reading for my electricity it just then shows a much lower estimated amount! It did show my gas reading correctly however. I have tried submitting by both app and web site with no change. Just their estimated amount. The same applies to trying their phone option as well. Any ideas? I am not on a…

Hi all, My current deal is due to end in Aug. Would you lock this in for 1 year? I don't really want to change suppliers if I can help it Any advice appreciated

I am looking to understand market experience with Blend & Extend electricity contracts involving ENGIE and NGP over the last few years. Interested in procurement process, transparency, pricing outcomes, and any lessons learned - positive or negative.

I feel really stupid having to write this out. Last week a guy turned up to my door and said he could save me a lot of money on my energy bills (and had just sorted my neighbour out) he said he was from Scottish power, had their tshirt with logo on and an iPad with a portal to sign people up. I stupidly fell for it, gave…

£500 upfront I deemed excessive when my annual bill is less than £750/an What shocked me more was at no time during the sign up was I told they would do an indepth credit search; Fuse implied it was that that flagged a poor credit history: I've paid my bills on time, have no bad debts, no flags. My feeling is this is a…

Hello Folks, My fixed term with Octopus is up in August. Just looking at MSE's advice and it sounds like going for a fixed tariff is best option to avoid the increases that coming soon. Anyway looking at the fixed tariffs for gas and electricity Octopus is offering it looks like they have already baked the 13% or increase…

I was really hoping someone could give advise and/or reassurance as my issues with British Gas are causing more and more distress. For years they have not been generating our bill correctly, every time we have called them up (multiple times going back years) they have given us the standard response of "we will look into it…

I am on the Protected Services Register and I pay EDF for my gas and electricity via Fuel Direct deductions from my Pension Credit. These were agreed in mid-2020 at the weekly rate of £27 for Electricity and £23 for gas, with a fixed payment of £3.70 for each account’s arrears, the total deduction being £57.40. I have…

I was unsure where to post this, if this is the wrong section i apologise. I was wondering if anybody could tell me if i have a looped electricity supply by the photo. Thank you.

I am writing to express my deep concern regarding OFGEM's inability to address unfair standing charges on consumers energy bills. The disproportionate standing charges applied to my and energy bill is a typical example. As a low energy user, I take every measure to reduce my energy consumption, not out of choice but out of…

Many with older prepayment meters could potentially delay the upcoming price hikes and keep the cheaper rates under the current price cap for a little longer. It's all about 'stockpiling' gas and electricity credit before the rates rise. Read the full story here: 'Prepay for your energy? You could keep today's cheaper…

We've just had British Gas out for our annual boiler service. The boiler was fine as expected, as it has been working abolsutely fine but we have their homecare agreement and so do the service once a year. However, they have advised that our existing inspection panel is too small and an additional inspection panel is…

2 to 3 months ago I completed the process of applying to swap my Electric & Gas tariff via the MSE Cheap Energy Club. Time passed I heard nothing, but as I was only changing tariff but staying with British Gas, I thought it must have sailed through. Unfortunately I heard on 31st May from MSE Cheap Energy Club that, British…

HI All - Apologies if this has been answered decisively before but having searched the forums, I am not entirely sure and pretty sure I understand the position but looking for confirmation that my understanding is correct :) I moved to Octopus Intelligent Go last week and I understand that my whole home gets the off-peak…

I live in a static home on a private site and my utilities are provided by my landlord. I have for some time believed he is charging me more than he is payimg for the utilities. Have sent an email to him requesting he furnish me with evidence of the price he pays for utilities as advised by the Citizens Advice Bureau but…

Beginning of May we were told our electric bills had an error and octopus are going over 2 years of electric bills. We always send monthly readings for both gas and electric and pay by DD monthly. we were in credit before this issue. They then said our meter is at the end of its lifespan so we must get it changed. We were…

I am currently with British Gas on the price cap. The switch tariffs on offer through the customer portal are rubbish. However on comparison sites they often put up much more competitive switch deals which seem to allow switches from new and existing customers. When completing switch forms, it is all very much worded…

CCurrently With octobus,our fixed rate has just cone to an end so bill is gping from 126 a month to 140. Is it worth me fixing a new deal ? Estimated usage by octopus below Total yearly estimate £1,605.94 £1,124.05 for 3,851kWh-electriciy £481.89 for 6,367kWh-gas This is based on the latest industry estimate of your energy…