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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.7K comments Most recent: Water compensation to double for some in England by MSE_Clare 1 July at 6:51PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

374 discussions 11.3K comments Most recent: Damaged Installation of ASHP by akwexavante 2 July at 9:14PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by JerryW 2 July at 4:31PM

Apparently Policies of all energy compaines?
Has anyone else come across this? That what I have been told by my energy company that " all" energy companies have this policy to take funds from you if you happen to be in credit even if you have a direct debit set up if it does not met the costs even when they gave you the direct debit figure? I thought they had to give…
RTS Switch-off
EDF keep nagging me to replace my electricity meter with a 'smart' meter. I have an Economy 7 tariff and they tell me that the RTS switch-off will cause the meter to stop working. Looking at the meter - see photo - it appears to be of a type that doesn't use the RTS signal. One of the digital displays is a clock, so I'm…
New storage heaters, Dimplex Quantum??
Hi all, looking to pull the trigger on replacing a couple of our 25+ year old storage heaters. Noted that Dimplex Quantums sseem to be a popular, (although more expensive) choice. Just looking for some input as to whether they are worth the extra money?A bit of background....we are now retired, so at home most days. Not…
MSE "enhanced service" at EON?
Has anyone else experienced the "enhanced service" from EON after signing up via MSE? Two months later and multiple emails and I still don't have a working smart meter (despite this being a new build with smart meters).
EDF account only showing my meter readings
Hi Can anyone tell me if it's normal for my EDF account to show only my readings? Cheers
Electricity meter goes backwards then doubles usage.
Has anyone else experienced this? Over 3 days my electricity meter went backwards by 3KWh then went forwards adding a day that did not exist. I take readings and photographs everyday because of the past problems with my supplier and consequently I know exactly how much KWh I use everyday and night (Econ 7). I could not…
Octopus DD change to "GC-re Oct.." is genuine.
Just for reassurance to Octopus customers getting warnings from their Bank and hopefully reducing traffic to Octopus' helpdesk.I was informed by my bank today of new Direct Debit being set up to "GC re Octopus Energy Limited".It is very unusual for Octopus to change things that might raise concerns with it's customers…
switched from EDF to BG
I switched from EDF to BG on 27th March before their Fixed rate ended as per Martin Lewis recomendation. I gave the meter readings to BG who sent them to EDF. I received an email saying we are sorry you are leaving, then 29th an energy bill. When I looked on my app I was in credit by £39.30. on 3rd April they took my…
Is This a Good Solar Panel Quote? Seeking Expert Opinions! ☀️
Hi everyone, I recently received a quote from Project Solar for a solar panel installation, and I'd love to get some insights from those with experience in the industry or homeowners who have gone through a similar process. Here’s what’s included in the quote: 🔹 12 Evolution Maxima 490W panels🔹 8.6kWh FOX Energy Cube…
Smart meter installed weak/no signal
Smart meter for gas and electric installed, enginner said there is a very weak/no signal so will have to read the readings myself. Mobile data is the same, same room. Anyway, so now I have smart meter, would be access these cheaper time of use tariffs often spoken about?
British Gas has wrongly billed me for a period when I was supplied by EDF
This discussion was created from comments split from: british gas standing charges.
British Gas closed my account as someone mistakenly set up a new account at my address
Hey,So Friday as I finished work, I got an email issuing me my final gas bill. I was confused as I have not closed my gas account. I log in and find my gas account is now listed as inactive. I ring British Gas asking what has happened and they inform me on Friday, someone registered their gas account and mistakenly put my…
Energy company reluctant to upgrade Smart Meter
I have Series 1 Smart meters supplied by BG some 8yrs ago. I requested a In Home Display from our current supplier to which they supplied. As the meters are of the 1st Gen, the IHD will not connect even within 50cm distance. Been advised the meters are too old by the energy company. When using the energy hub, the…
Octopus Go Fixed and Intelligent Drive Pack
Just received an email from Octopus regarding this. Lock in your rates with Intelligent Octopus Go Fixed Thanks to a wholesale price dip you can now lock in your Intelligent Octopus Go prices for the next 12 months and get a cheaper day rate than you’re currently paying. Naturally, you’ll also enjoy all your smart charging…
Best deal for extremely low electricity usage (empty property)
Hi, I'm presently living away from my maisonette and only visit one day or two days every couple of months (just to check for post really). I may eventually move back in or rent it out, but not sure yet. I have electricity with Eon-next currently, paying by DD, but am looking to change to a new provider with no or low…
british gas v49 issues
I changed to BG v49 via mse app, what a complete waste of time, BG cancelled the switch and I called to ask why and literally no one could help, I must of spoken to 10 different departments sent a complaint email as useless via the call option
Power Standing charges
It was reported last year that the energy companies would be made to offer a lower standing charge /with higher unit costs of course (thanks to Martins campaign) it was Anticipated by June this year. Is this still on? I haven't heard anything:does anyone know?
Octopus Groundhog Day
Following on from this closed thread https://forums.moneysavingexpert.com/discussion/comment/81351926 After a bit more back and forth they seem to accepted the reading, all seemed good! Waited for a bill, part refund or at least some indication of when it would happen. Finally I decided to complain, received a response…
CheapEnergyClub --> new supplier
hiya, This might be a daft question. I'm a member of the CheapEnergyClub. I can see that it's found a better deal for me via Octopus. When I click on " go to site", I assume I have to set up a login with Octopus before I can swap over? I ask because the octopus site is asking for my postcode etc in order to do a "quote"..I…
Tesla Powerwall 2 settings question - Tariffs and SEG with Octopus
Hi all, I've got a question about the Tesla Powerwall 2 settings. I'm with Octopus, where its: - 34p per Kwh during the day - 12.1p per Kwh between 12:30am to 4:30am - 4.2p per Kwh SEG, selling per Kwh back down the grid So in the Powerwall 2 settings there are two modes. Self Powered, which is supposed store PV energy…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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