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OVO - 8% Interest and charges reclaimed on credit balance
Hello All, After a 6 month battle with OVO Energy i'd like to post a short version of a success story here in the hope that customers leave them, perhaps picked up by the press or more people do what I have done. Big companies think they can simply make up rules, treat customers badly and get away with it. They really are…
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British Gas cancelled my fixed rate
Wondering if anyone has had the same experience and what the outcome was. So fixed my gas and electric early October. Received the confirmation emails and heard nothing more. Gas is fine but my electric tariff (Peaksave Sunday V10 fixed until november 2026) has been cancelled nearly 2 months after it was fixed. I was only…
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Gas meter not working
My main gas meter is not working. Discovered this when I went to read it for this quarter’s bill. Display is blank. Scottish power have estimated the bill and say I used £100 per month more gas in October, November and December than in September. I was really careful this year and didn’t put the heating on until near end…
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Morrison Data Services - uncontactable!
My elderly m-i-l had a card through the door asking for a meter reading. We are now trying to submit same through the website and phone number on the card but it seems impossible. The website is down and the phone number just has a recorded announcement. Is this a wind-up or have they just turned everything off for…
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Cheapest tariffs now non renewable electric
Noticed that on comparisons most of companies now selling non renewable electricity. this seems a recent change and includes eon and British Gas. A real shame :(
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Can't Find My Fuse Tariff
My Fuse tariff is "Fuse Energy August 2025 Fixed (13m) V5" which is not listed on MSE Energy. Obviously the comparison is pretty useless unless its against the correct unit rate and standing charge. It works fine on Uswitch so maybe MSE don't want my referral money any more ;)
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Please help - understanding my heating / hot water system
Please can anybody help me, I’m desperate to try and understand how our heating and hot water system works, following a £500 energy bill I just received for last month :( I just moved into the house a month and a half ago. It has solar, and a hot water tank. We always seem to have piping hot water all day, so I’m worried…
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Moved: Growatt battery discharging too early - Octopus Flux setup help
This discussion has been moved.
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New smart meter
I have ignored reminders from my provider every month when I give a new reading. I have received a letter telling me that the meter is "Aproching the end of it's working life". Can I say no to this? If not can I insist on it not being a smart meter. QUESTION: How would I know? This meter is a digital readout so I don't…
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Can't find E.on "Next Secure Fixed 12m v60" on Cheap Energy Club
I've been on this since November 9th, so not a new tariff. Perhaps one of the others are equivalent? Be useful to have a live comparison so I can keep an eye on it.
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Change from agile
I want to change from octopus agile in the winter months, looked at fuse for fixed deal but can’t find out how much they pay for solar, not that I generate much but it is something. anyone know how I find out that information of should I just swap to another octopus tariff?
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EV, Heat Pump & Solar
With all the options from different providers, I am finding impossible to understand my options. I have two Pure Electric cars, 12KW Solar Panels, Battery Storage and a Air to Water Heat Pump. Does anyone have a recommendation where I can benefit from goods rates for Charging, also the option to add a set rate for the Heat…
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Issues with So Energy since smart meter installation
Hi, we have been with So energy for the last 3 or so years, our fixed contract is up come October this year. We started with EBS originally and I was mildly smug about having fixed before the big hike in prices... however..... Winter 2022-2023, we were lucky enough that the gov payouts covered our bills, with them not…
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Storage Heaters
Morning all. So it's been a week since I moved into temporary housing from the council. It's a studio with separate kitchen and bathroom (in a small block of flats) which I share with my 1 year old. It is all electric and its with Utilita. Upon sign up, I was told I was to pay a heating charge of £20.40 as it had…
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Best Solar Panel Installers Cheshire
I’m looking for the best solar panel installers in Cheshire. I need a south-west–facing, 35° pitched tiled roof system on a detached 4-bed property, with installers who can design around partial shading from mature trees after 3pm and integrate a 10-13kWh battery plus EV charger compatibility while handling DNO approval…
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Renew now?
Hi is it wise to agree to a new fixed tariff before the April £150 reduction in costs? It would mean being without a fixed tariff for 3 months for me
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Landlords that are energy resuppliers
I'm surprised at the lack of information on this. I moved in two years ago in an apartment, where all properties have sub-meters. Was told we're not allowed to switch as the energy is paid to the landlord directly. This is true; And the landlord uses Valda energy. My rates aren't too harsh, at 35.0p Kwh with a 15.0p daily…
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Possible reduction on standing charge
Do you think that the possible reduction on the standing charge next year would apply to people on fixed rates?
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Lack of internal communications
British Gas – very disappointing service Since 24 November, I’ve repeatedly been chased for “overdue” payments despite paying my bills on time by bank transfer, as I’ve done for years. I even contacted live chat and was told the issue was resolved — yet the payment demands continued. I then received multiple emails and…
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Economy 10 & Smart Meters
I have an all electric house with 2 meters. The underfloor heating [acting as a storage heater] & hot water are heated from an Off Peak meter with 7 hours at night & 3 hours pm boost.EDF have just informed me they are replacing my 2 meters with a smart meter.I have no idea what this means for meI presume it means I have…
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