Energy

Investigating whether to wait of switch seems to show that to wait and let OFGEM inform me of my new supplier is not a big deal and the new company takes on the service and my credit. Has anyone a different experience of their Electric company failing and being switched? I've been looking at E.on and Sainsbury (seem to be…

According to Octopus - I have £50 per item - early exit fees on my account This is not true - I have an email from Octopus when I signed up to 12M FIXED - 12 months ago - saying "NO EXIT FEES" What bothers me is why they believe that this is the case and the fact that it has stopped me from changing suppliers to fuse…

Hi there, hope you can help an occasional visitor here. Circumstances are fairly "standard", older couple living in 3 bed bungalow with gas central heating, electric cooking/showers etc, no special needs. My fixed deal with Eon has just ended and I can see all my future options on the cheap energy club. I am sure you can…

We are told that due gas price increases due to the Iran war the price cap will being increasing by 13%. So why when I am look for a new tariff do I get these results. Electric currently 18.84p new 22.59p p/kwh with standing charge from 53.77p to 58.94 p/day Gas currently 5.76p new 5.13 p/kwh with standing charge from…

Has their customer service deteriorated recently? I sent an email and have had to chase Octopus twice for a reply. It's the correct address as I get an auto acknowledgement.

I'm on the Octopus Fixed Tariff until 3 June 2026, 24.08p per kWh, 47.28p per day and pay via DD £204 per month. No gas. I'm a bit confused as to what to do for the best. Do I just stick with it, until the tariff expires on 3 June or change to a new tariff, on 1 April. There is no penalty for changing tariffs.

With BS 7671 Amendment 4 and the upcoming BSI plug-in solar standard, what specific amendments would still be needed for true legal/safe backfeeding into a standard UK 13A socket? From what I understand, the main issue isn’t the wattage itself (e.g. 600–800W), but that BS 1363 sockets are designed as power outlets rather…

I saw Martin on the MLMS recently, saying we should request refunds for large energy bills credit. I decided to do that. I was £335 in credit last week. I pay £45 per month by DD. It is low because I have solar PV and for at least 6 months in 2025 my export payments were more than my electricity bill. They recommended last…

There was a fair amount of press last Feb/March 2026 regarding new Ofgem rules where energy suppliers must fix smart meters within 90 days of the fault report. According to the published info at the time, including on this site, energy suppliers could face fines and other punishment if they did not comply. Does anyone know…

Hi all, I hope you can help. I moved into a 2 bed electric only flat in December that had storage heaters & economy 7. After the shock of my first month's bill being £300 😱 I replaced the storage heaters with infrared panels so no longer needed the econ 7 tariff. I was on Octopus Flexible (with different day/night rates)…

HI, I am on a fixed electricity only deal with EDF that expires at the end of June, and wondering if it would be better to switch to another deal before the price cap announcement, i.e. are available deals likely to be worse after the announcement?

My current deal is due to end next month gas electricity Standing charge 28.51p per day 41.35p per day Unit rate 5.36p per kWh 21.06p per kWh What is the cheapest option for me to switch to ? Octopus fixed 12 months is Standing charge 28.42p per day 44.35p per day Unit rate 7.07p per kWh 25.79p per kWh Early exit fee £100

Can someone help please , I moved out of my house yesterday 25th May , went to close my account I gave gas read which is fine , I have a prepayment non smart meter with Scottish power but they are saying my move out reads are high , they are saying I sent in a meter read on the 20th of April which never happened of 51140…

In early April we went all electric for our home. Mid April we had the Gas Meter removed from the side of the house. I believed at that time, as the house does not have access to a Gas supply that the standing charge would stop. I have now been told by my supplier that in order for this to happen we will need to have the…

My grandson is heading into his second year at Uni and would like to share a flat with two friends. They've found somewhere but bills aren't included. He told me they've been quoted £30 per student per week with Unihomes to cover tv license, water, insurance, gas, electricity and broadband. To me that seems high, but it…

We see a lot of back billing threads here is there a guide to whether you are eligible or not as we get a lot of crossed information so what is the actual truth of it all? Here is the ofgem information but from other posts here it's a little more nuenced than it first appears…

I was wondering if anyone had experience of British Gas deleting their existing meter record, and replacing it with another. It appears they are trying to create an appearance that I have been assigned a specific meter, with serial code. However, it does not match my bills. The serial number of my neighbor is clearly…

If you're having issues with your smart meter or its installation, you'll be eligible for automatic compensation from 23 February, the energy regulator has confirmed today (Friday 30 January). But this won't yet be payable if your meter's gone 'dumb' and doesn't send readings to your supplier… Read the full story:…

Unusual circumstances but the Ombudsman ruled that my energy supplier should NIL bill me (new build site on generators no grid connection yet) but my supplier is still sending bills. Ive been back to the Ombudsman so many times its ridiculous. Now I have 6 missed payments on my credit file and my credit score has gone down…

Do back-billing rules over a year apply to me? I complained to my energy supplier in July that the bill was incorrect. I went to the Ombudsman, and they told the supplier to bill me correctly. The energy company is still generating an incorrect bill. I have gone back to the Ombudsman, and they are asking the supplier to…