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ESE Solar no longer providing Flexi-Orb or MCS certificates required for Octopus Feed In Tariff
Post sales, ESE are the most obstructive and unhelpful company I have ever had to deal with.Despite all the promises that getting on an Octopus Feed In Tariff would be straight forward, and their system was tailored for it. After seven months ESE will still not provide the required certification, and say they are not even…
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Economy 7 or Single Rate?
I'm really just hoping for some confirmation that my workings are correct. We're currently on Economy 7. Our day / night usage is roughly 50/50, 4700kWh day & 4700kWh night per year. The best Economy 7 rates I can find are Sainsburys Energy, 29.05p Day & 11.78p Night. As my usage is 50/50 I added them together and divided…
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Octopus customer service
Has their customer service deteriorated recently? I sent an email and have had to chase Octopus twice for a reply. It's the correct address as I get an auto acknowledgement.
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Octopus Energy - has anyone recently taken a 12m fixed?
Afternoon all, Any help would be very much appreciated. On Friday 8th August, I logged onto my account and believe I was ‘offered’ a 12m fixed with unit prices of; 24.42p kwh Electricity and 5.7p kwh Gas. Both figures include VAT. Due to the on-line switch facility suffering a ‘technical glitch’ (so Octopus now tell me), I…
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Comparison sites say my meter is not Economy 7 but it is
I was persuaded by Scottish Power to fit a dual smart meter (SMETS2) that records daytime and nighttime (E7) readings. It does more than this. It activates a second power supply to a separate distribution panel for storage heaters when E7 starts and then switches it off when E7 stops. In our region this is 00:00-07:00 GMT.…
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Pre payment limit on EON meter
Hi , I advised my daughter to do what Martin Lewis advised for people on pre payment before the price increase, she put £200 on her top up key, she already had £57 on the meter, when she went to put the £200 on the meter it wouldn't accept it, it turns out that EON has a limit of £249 on the meter, so she has lost out on…
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No data on previously working Octopus Mini
Sometime this morning my Octopus Mini stopped connecting to my iphone. The light on the mini is white, the message on the app is "Nothing here yet", as though the mini has just been set up. Has anybody else had this and how did you cure it? I'm reluctant to try and reboot, as when we moved broadband and I had to re-connect…
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Cheap Energy Club – Missing/incorrect address when entering postcode
Hi all, I’ve used the Cheap Energy Club for years without issue, but I’ve just come across a technical fault with the address lookup. When I enter my postcode, one flat in my building (mine) doesn’t appear in the results. Instead, the system shows a completely different property further up the street with another postcode.…
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Energy Saving Grants for rental not on benefits
Hi I am a tenant living in a house which could do with some energy improvements. However our household income is above £35,000 a year and we are not on any benefits or have any children. So is there a scheme which can help up with a grant for say loft insulation, solid wall insulation or new boiler?
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My Cheap Energy Club email exchange - no clear answers, just more confusion.
Here is the short email exchange I had with MSE energyclub regarding the BG Collective NOV26 tariff before they stopped responding. TLDR: MSE team claim the British Gas Collective NOV26 deal is available to existing BG customers, but not for gas-only switches. Obviously that's not consistent with what most of us are…
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Buying neighbour's garage, change electric
We are thinking of buying our neighbour's garage, we already rent it. The garage is outside their garden and across the private road from us. It has electric which the current owner pays. Is there a way for us to keep the electric but maybe put in a new meter so we are billed? We need electric for light, trickle charge of…
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Unable to switch, Collective Nov26 tariff
When I follow the instructions and log in to my CEC account, this tariff doesn't appear in the list despite my being eligible (pay by DD, CEC member). How can I sign up for this tariff?
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Access to smart comms hub for gas suppliers.
My smart gas meter readings stopped working in August '24. At that time I was contracted to Octopus energy for both gas and electric supply. Octopus had installed the smart meters for both. I asked them to fix it but nothing happened so I sent gas readings via the app. In January I moved my electricity contract to…
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Cheap Energy Club and switching between BG tariffs
I am with British Gas on a tariff which will on October 3rd. If I switch to another BG tariff before then using the MSE Cheap Energy Club, will I be charged the Exit fee by BG?
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Cheap Energy Club tarrif not available - why
Been a member of the cheap energy club for a while. I'm cuurently with Octopus on a monthly DD November 2024 v2 tarrif. According to the Cheap Energyu Club email, I should be eligible for the negotiated Octopus Energy 10 month fox but when I try and access it, I'm told I'm not eligible. Any idea why not? My Octopus account…
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British Gas issues
I’m currently in dispute with British Gas. They back billed me to July 2023 but I only took over payments for my late wife’s account in January. At the time the account was in almost £2000 credit which I asked if I could maintain direct debits for until account was settled with her estate as her bank was closing her…
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Ridiculous overestimated gas usage
My son has a small flat, 36 m2 with 2 radiators and a towel rail. Eon estimate his usage will be 20600 kwh. We have four years of actual usage at circa 3000 kwh per year. So obviously we send monthly meter readings but they still keep trying to increase his direct debit. He normally pays £100 in the winter and £60 in the…
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New Install - Heat Pump vs Combi
Which should I go for if I am going to be living in the property for 15+ years? We got an old boiler in our house replaced about 7 years ago from a tank to a combi. It resolved a few problems and we probably broke even on the cost savings. Now moving to a new house. But it's a question of whether heat pump setups are…
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Energy Club Problems
I have been using MSE Cheap Energy Club for many years however, I had problems a few months ago when I signed in, as it just came up with my current Dashboard page and would not progress beyond that. I was clicking on 'View Deals', but nothing happens. I gave up, but have just tried it again and the same thing is…
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British Gas variable direct debits
I'm switching to British Gas Collective Nov 26 from EDF. They have set up my direct debit but it is for a fixed monthly amount. I asked their live chat to change me to a variable direct debit but they don't seem to understand what I'm talking about. They keep telling me to contact my bank when it's British Gas who need to…
For questions about water supply to your home.
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A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.