14 day cooling off period when switching

Mick9049

I was on a 12 month fixed rate with my current supplier that expired on 17 May.
My current supplier offered me a new 2 year fixed rate which would start when my old fixed rate expired. I agreed this new fixed rate on 12 April.
My new deal started on 17 May as agreed.
when does my 14 day cooling off period start- 12 April or 17 May?

QrizB

Welcome to the forum.

My current supplier offered me a new 2 year fixed rate which would start when my old fixed rate expired. I agreed this new fixed rate on 12 April.

My new deal started on 17 May as agreed.

when does my 14 day cooling off period start- 12 April or 17 May?

It starts on the day you enter into the contract, so the 12th of April.

bristolleedsfan

https://forums.moneysavingexpert.com/discussion/comment/82004583#Comment_82004583

2.4. "For service contracts, the cooling off period starts from when the contract is entered into. Day 1 of the 14 day cooling off period is the day after the contract is entered into"

https://www.ofgem.gov.uk/sites/default/files/docs/2014/10/cooling_off_background_paper.pdf

QrizB

https://forums.moneysavingexpert.com/discussion/comment/82004719#Comment_82004719

I think we're agreeing?

From the text of the Regulations Ofgem reference:

The OP starts counting from the 12th - the 12th itself is "day zero".

The 13th is day 1, the 14th is day 2, the 15th is day 3 and so on untl you reach the 26th of April which is is day 14.