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Does back billing apply here? EON doesn't think so
Hello! I'm sorry but this is going to be a long one. I feel like it's important to mention this, but the person this is about is a very shy, awkward person with autism. They're a vulnerable person and can barely leave their house. Their mother died a few years ago in 2020 and the electric/gas accounts were managed by the…
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Gas meter over read pickle
I've been with my current for the last three and half years, gas and electric. At some point early on with them, I misread the gas meter and ended up providing a meter reading higher than the correct one. Rather than admit my mistake, I just thought I'd let it correct itself out gradually over time. So over the last 3…
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Best electricity tariff for a solar PV/battery set up: Octopus Flux / Intelligent Flus versus Agile
It seems to
be widely agreed that Octopus Flux / Intelligent Flux is one of the best tariffs
for someone with a solar PV and battery set up. However, despite reading a
couple of threads on this topic I still don’t understand why it is better than
the Octopus Agile tariff (where the price changes every half hour)…
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Huge bill for reversed day and night readings
We are with Octopus. We had a new meter fitted, possibly before we signed with them many years ago. The new meter had it's day and night readings backwards. I told octopus before we started with them and a couple of times since. In January 2025 they finally paid attention. They issued a bill for over £4000. I complained,…
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Cheap energy club CHANGES
I see they have messed about with it. (login details etc) Are the calculations improved? Bit annoying the usage data wasn't transferred across What will happen with any accounts I haven't transferred across? Will I get email notifications of fix ending in 50 days ?
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Dimplex Quantum Fixed Charge Times with two cable supply
Has anyone experience of setting Quantum storage heaters to a fixed charge time whilst on a twin supply? It appears to be very straight forward, but the manual specifically states that charge times do not need to be set. My reason for asking is that we are on Octopus Snug, which has variable charging times, but due to our…
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Back billing and IVA ignored
Hi, I am so confused over my statements with BG. ive been back billed since 2022 till now. They passed me onto debt collectors claiming I owed £3431 THEN TWO DAYS LATER claimed I owe £4285! I’ve spoken to debt collectors and told them of my IVA, asked how I’ve been charged a further £800 odd within 2 days, and it should be…
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PreAction claim for breach of utility contract
A few years ago I signed up to a utilty company to have my utilties switched and have voice recordings to agree to give this company authourity to do so. At the time I was locked in and the switch dod not happen so I thought nothing of it... A few years must have past and i may have renewed the contract with my existing…
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March 25 - Sunny oh yes
Well I have had 3 Months of March and panels, 2023 294 kWh 2024 339 kWh 2025 572 kWh amazing, but I only have 3 years data.
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British Gas Back Billing
Dear All, I hope this message finds you well. As a new subscriber, I am reaching out in the hope that someone might be able to provide advice or guidance on an issue I have been struggling to resolve with British Gas. Recently, I watched a Martin Lewis show, featuring the Ofgem Chief Executive, discussing the rules…
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Unexpected and large credit to octopus account
So I moved into my current apartment in 2023, and my electricity account has been plodding along normally, with what I thought were reasonable bills. My account history shows a mix of estimates and my submitted readings. I had managed to build up a modest credit balance of £270 Out of the blue Octopus sent me a new…
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Gas meter database issue - cannot switch providers!
I have an issue with my gas meter on the meter database - basically it appears to suppliers that I have 2 gas meters registered to my address! I had an issue around a year ago when British Gas started sending my address bills - despite me being with Eon Next and never having had an account. I was on and off the phone to…
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FIT tariff and reduced electricity bills. Can you get both ?
Hi all, have moved into a house that has solar panels which earn an income with EDF FIT tariff payments which I would like to retain. The current supplier for gas and electricity is with OVO variable tariff which is quite high. Are we able to move to any energy supplier and would we get free/reduced electricity bills…
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Problems With Ebico Living / Rebel Energy
I have just transferred to Ebico Living Signature / Rebel Energy and have had nothing but problems already. I have not even been a customer with them for two months yet and have already had to submit a complaint. They agreed to set up a direct debit of £45.43 based on my usage, I’m not at home much due to work. Before my…
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LOA expired BEFORE extortionate new contract started
Long story short but it transpires that business partner agreed a switch (electricity only) via broker 2 years PRIOR to existing contract coming to end in Oct '24. This was in 2022 during COVID and the rates are extortionate - over £1,000 per month for micro-business with very minimal usage - this is over 3 times previous…
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Switching supplier with 2 mpans
Hi, my property was previously listed as having a complex meter (scottish power). This resulted in two mpans. Scottish power attended the property to check the meter, remove two old meters which were not connected but still there, and they updated the national database to reflect that the property had 2 mpans but one of…
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British Gas new system billing problems.
British Gas recently moved me on to their new system. I sent in meter readings as requested. I am in credit with them as i have been for almost a decade now. I pay an amount of my choosing once a month. I do not, and will not, have a DD. On August 3rd my balance was £641.30 in credit. My quarterly bill was due around this…
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Broken Gas Meter
We noticed out gas meter had stopped working at the beginning of January. We have tried pressing buttons, etc and it is definitely broken. We advised EDF immediately who advised us that the engineering team would be in contact within 15 working days. I keep contacting them and they tel me that they are no further with an…
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British Gas Fixed Tariff v49 from 25 March 25 newsletter
Hi All, I have tried to access the tariff advertised in the MSE newsletter yesterday British Gas Fixed Tariff v49 via the Cheap Energy Club, but this tariff does not appear in any of my comparison results. I could not compare against my current Hive Saver rate as it was not listed but the tool did compare me against the…
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Smart Gas Meter replaced, all account credit taken
Hi, Our fixed Tariff came up for renewal and whilst I was looking at the offer our provider (So energy) was suggesting, I noticed that for the last year our smart gas meter had been sending the same reading. The IHD has always been intermittent so didn't take much notice that the gas reading wasn't showing and we generally…
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