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Octopus Cosy Tarif
I am using Octopus cosy tarif and my electric bill has risen, we only run the ASHP in the cheaper rate for hot water, less than hour a day. I do work from home and wonder if this tarif is not suitable?
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Octopus take back refunded overpayments
I noticed yesterday that Octopus had taken back the refunded overpayment they were obliged to give back in July. No warning at all just took over £1,000 from my account. I can't contact them over the weekend as customer service is closed. Has anyone else experienced this please ?
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Fuse energy account
Anybody know whether Fuse is an app only account? The website isnt clear and i cant find a phone number. Which leads me to believe it might be.
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T-49 and counting (till my fix is up...)
I moved over to what I thought was a decent Outfox fix in July last year. To my faint surprise, on checking the MSE Energy Club, I can fix again at a virtually identical rate. I'm not unhappy with that as a baseline, but QQ for you smarter people on here: Based on current data/forecasts, is there anything that points to…
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Economy 7 and energy usage concerns in new flat
Hi Sorry for the long post. I am not capable of writing succintly due to how my brain works. And I have a lot of questions. My mum (elderly) and sister moved into a 2-bed all-electric flat approx 7 weeks ago, from a dual-fuel 3-bed semi. They are both at home most of the time and are on an expensive Economy 7 tariff (Eon…
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Cheap Energy Club - price cap periods for 'current deal'
MSE's Cheap Energy Club, under the heading 'Your current deal', is showing the projected total annual cost based on the price cap period April - June and NOT July - September. This makes comparisons between the current deal and the alternatives (which are July - September) less accurate. Is this due to be updated?
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Outfox energy website outage 27.08.25
Anyone else experiencing denial of access to Outfox Energy this morning I logged in once and the account data would not update. I logged out and since then have not actually been able to log in with a "Request Timed Out" message Sat on their CHAT line for 25mins with my place in queue going from 15 to 0. On arrival at my…
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Had some quotes, will look to make a decision re water tank.
Hi I previoulsy asked about info regarding my water tank and shower (see below) https://forums.moneysavingexpert.com/discussion/6545475/aqualisa-showers-and-expansion-tank/p1 Ive looked to improve the tank now and got some quotes but none have given me the same answer, which I guess is to be expected. Two have said I can…
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FIX - better BEFORE or AFTER October 1st, 2025?
Our dual fuel fix always expires just before the new October price cap.I've seen a suggestion that for the October 1st 2025 new price cap, it might be better to fix after the new cap comes in.Could that be right? And why? Any advice very welcome.
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E-ON Failed Smart Meter Installations and Tariffs
I am currently on the E-On Next Pledge Tracker which runs out Jan '26.. but... I have had 3 failed attempts to install Smart Meters with either non working, the Electic only or the Gas only.. no communication from E-On since March 25 about this. How do I know whether to Fix (on some old readings), continue with the Tracker…
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utilities variable DD Outfox say they don't allow it??
Just wondered if you pay by variable DD. I've been with Eon-Next for at least 5 years and because they only billed me for gas when I emailed them I told them I will in future only pay by Variable DD. That was fine by them and at least I know every month what is coming out of my account. This past week I have been looking…
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Tracking smart meter readings
Our daughter recently had new smart meters fitted on behalf of her new supplier Eon Next, I think. She had smart meters previously but the gas one was too far from the electric one to be able to communicate due to the very thick walls in the house. Then the electric one failed, so she arranged for new meters each with…
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British Gas - Fixed Energy Tariffs
My fixed tarfiff ends in Sept - currently paying £221.63 a month, British Gas want me to move to a new tariff paying £250.85 per month, if i do not select the new tariff they will automatically move me to £263.74 per month. My account is currently £271.72 in credit, so it is a clear to me that I am currently overpaying at…
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OVO energy nightmare, worth escalating to the ombudsman?
So just had an absolute nightmare with OVO. Long story short, was going to switch to them, but cancelled after we got a better offer from our current supplier. This was the beginning of June. They then took payment via DD after I cancelled. It took several hours long phone calls for them to refund, which they would only do…
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Energy Cap
My energy company supplies 100% renewable energy. How can their tarrifs be influenced by the cap that is controlled by the wholesale price of gas and oil.
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Octopus - Change fix now or wait?
My October 2024 12m fix with Octopus runs out in a couple of months. The current (August 25) fixed deal on offer is about £20/ month more than my current contract, so it would seem logical to wait until October and fix again then, hoping that what's on offer then is not much worse than today's deal. Any views on how the…
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Outfox Energy
I used the Cheap Energy Club to find a new energy provider and Outfox Energy came out top. When I went on their website to request a quote, it asked for my gas meter serial number and when I put it in, it said I needed to phone to complete the quote. I have tried to call several times and each time, there are about 18…
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Commmunal heating and Hot Water
Could anybody tell me who is responsible for the cost of draining down the system in a communal private block of flats in order to replace the radiator in my flat. I pay £200 pm for maintainence for the block which includes central heating and hot water and is managed by a management company and directors. There are 36…
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MSE won't accept my address or tariff!
As above, MSE does *not* offer to let me enter my correct address! It shows a sequence of 26, 'a named house', 30 - but we are number 28 which is not shown!Then it offers me Octopus tariffs excluding both Cosy and IOG which have been going for years - and insists on putting me on 'flexible' which is totally wrong. So I…
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Complaint about Energy Ombudsman
Could someone please point me in the right direction with regards making a complaint about EO? Is it worth it? Does it affect the case outcome? are there any templates?
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20 December 2025 at 8:53PM
