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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.5K comments Most recent: Opened an account without consent and now chasing a debt by fatbelly 18 May at 7:29PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

365 discussions 11.1K comments Most recent: Radiator Fans rather than upgraded Radiators with ASHP by FreeBear 17 May at 12:36PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.7K comments Most recent: Removing oil central heating? by matelodave 17 May at 4:30PM

Cheapest Boiler Cover Discussion
This thread is specifically to discuss the content of the Cheapest Boiler Cover To discuss or ask a question about this article: click reply
A Shade Greener Solar Panels
Good morning, I was wondering if someone could help me please. I'm looking to buy a property with A Shade Greener Panels but have one question in particular to answer and the FAQ on their website isn't great. After the 25 year lease of your roof space is up the panel's become the home owners. I know currently whatever…
Octopus app not showing live electricity usage
Just had a smart meter installed, for electricity, and downloaded the Octopus app. Noticed today that the smart meter has now connected and I can see previous days usage in the app but I can’t see the live usage for today. Having looked online, I should see an option in the app for live usage after I select the Usage…
a little confused - switch or don't switch?
Hi All, I got the MSE energy club email saying with the price cap ending soon I should urgently look at switching but the calculator then says every deal will cost me more? I'm with Eon on the Next Fixed 12M V9 tariff, End date: 4 Apr 2025 so have no early repayment charges now. Yearly usage elec 3,609 & gas 13,821 In…
Octopus playing the increase DD game.
So had a email from them last week stating that my £150 a month DD would be increasing to £ 166.01. We continually review your account balance and monthly payments to help keep your account on track, and it looks like your current payments might not be enough to keep your account healthy, so we’re suggesting an increase to…
Octopus Energy
I transferred my energy supplier to Octopus energy late last year. This appeared to go smoothly, despite no money being taken in December last year, at which point I contacted them to ask why no money was being taken. They assured me that was because nothing was owing. A scant couple of months later and it now turns out I…
Moving from Oil Combi to Electric heating
Hi, My oil combi boiler has packed up and needs replacing (£4,500 best quote). However, I have been panning to switch to a more sustainable and less grid reliant set up, and while I had hoped to do this next year, maybe better to just go for it now. i have done quite a lot of research and this is my proposal. I would…
Outfox? Out to lunch...
I tried to switch my electricity supply to Outfox The Market this weekend. The usual string of direct debit/meter reading/how wonderful we are emails arrived as slick as you'd expect. On Monday, I had a simple query which could have been handled in a couple of minutes. Half an hour on hold and still 'there are 16 callers…
Radio Tele switches in June 2025
I have economy 7 and I emailed octopus to see if I will be affected by the switch off. They said if they haven't emailed me, then probably not. I've enclosed a photo. Can anyone advise me?
Can an Economy meter support both tariffs (E7 and E10)? or are they 2 different meters?
Hi, we've been in an "Economy 7 tariff" for many years because we've got overnight electric radiators. I was now checking to change to another provider and "Home Energy" is asking me if my traditional meter is an "Economy 10 meter", do you know if my traditional meter supporting Economy 7 can be referred to as an 'Economy…
Price Capped Direct Debit tariff
I just got a email from MSE's Cheap Energy Club Most of the cheapest fixes have already been pulled. As I write this, there are two left – both, on average, over 6% cheaper than the current Cap (so likely 12% cheaper than the April Cap) I am on a price Capped Direct Debit tariff for the last 3 years, i check the MSE Cheap…
People's Energy - Share holder claim
so , i have received an email which a previous thread has confirmed was sent from a legitimate source with reference to People's Energy .."According to our records, you became a customer of People's Energy after the Data Breach. We are now writing to you (and other Former Customers who became customers after the Data…
BG tariff?
Could someone please explain this night time tariff? "Electric Driver v14 Get cheaper energy at night between 12am and 5pm, with a night rate of just 7.9p per kWh - fixed for 13 months."
Cosy Octopus £1 when it's below zero (noon til 6pm)
An interesting email from Octopus but suspect we are past the temperature averaging below zero degrees from noon til 6pm so more of aarketing exercise or a gimmick.
Charge from 2022 on 2025 bill? E.on Next
Hi, today I received a bill for January which had charges from 2022 included. These charges were reversed, however it seems very odd. Are E.on trying to manipulate their 2022 figures somehow? Has anyone else had this?
PAYG Gas - not Smart meter
Hi, Is it still the case that I should put a lot of money on the meter to avoid price rises?
Blank meter
Since december 24, my meter has been blank due to a power cut. I’m with octopus energy. I cant switch as I have no readings. I’m not even getting an estimated bill. I am still paying my dd. I’m waiting for a replacement meter. Advice please!
Solar panels, are yours making you greener?
I ask this question because my energy supplier keeps asking me to increase my monthly direct debit, even though I've had panels and a battery fitted. I've looked at my energy use and, to me, my use is higher then before. So I checked. For week commencing 13/01/25 I left my panels switched on, took a meter reading,and lived…
Moving from Octopus Flexible to Outfox The Market Feb 1 Year Fix
Can I pick and choose my direct debit amount like Octopus? I used to credit the account with say £500 and set my DD to £1 and let the credit dwindle down after every meter reading... How can I do something similar with this company? Seems like I cannot?
How do you change from one Octopus fixed tariff to another Octopus fixed tariff?
My mum is currently on fixed rate tariff with Octopus (due to end in May with no exit fees), but she would like to switch to the 16 month fixed rate loyalty tariff that Octopus are now offering and she thought she would be able to do this, since there are no exit fees on her current tariff. Using the Octopus app, she…

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MSE News

Tesco shopper? You've less than two weeks to use £15 million worth of Clubcard vouchers – or extend them with our trick
If you've got a Tesco Clubcard, check if you have any vouchers close to expiring, as nearly £15 million-worth are due to run out on Saturday 31 May. Don't want to spend your vouchers yet? We've got a trick to extend their validity.
Martin Lewis: Just got a win on hopefully changing hideous council tax debt collection that hurts millions
"Catastrophic" Council Tax debt collection practices – that can see bailiffs at your door within six weeks demanding payment for the whole year despite missing just one month – are to be investigated by the Government. It's a win for MoneySavingExpert.com founder Martin Lewis and his charity the Money and Mental Health Policy Institute (MMHPI) who've campaigned against this rapid escalation.
Martin Lewis: Mobile and broadband mid-contract inflation hikes are BANNED – but there are winners and losers
Inflation-linked broadband, mobile and TV price hikes have been banned. It means some will see bills rise by a specified amount in pounds and pence going forward. However, MoneySavingExpert.com founder Martin Lewis has warned that many WILL still see above-inflation rises in future despite the new rules.
'Catastrophic' Council Tax debt collection practices to be investigated by Government – Martin Lewis says move is 'brilliant news'
"Catastrophic" Council Tax debt collection practices – that can see bailiffs at your door within six weeks demanding payment for the whole year despite missing just one month – are to be investigated by the Government. It's a win for MoneySavingExpert.com founder Martin Lewis and his charity the Money and Mental Health Policy Institute (MMHPI) who've campaigned against this rapid escalation.
MoneySaver's 'unbelievable' £675 refund from Complete Savings – how to check if you can claim too
MoneySaver Ray secured a £675 refund from Complete Savings after reading our warning about the 'cashback with a catch' site's misleading 'click to claim' ads. And Ray's not the only one, as we've been swamped with similar successes.
Origin broadband customer? You'll soon be moved to Utility Warehouse – here's what you need to know
If you're an Origin broadband and home phone customer, you'll soon be automatically transferred to Utility Warehouse – but your service will continue as before and you should keep paying your bills as normal.
Bank of England cuts base rate to 4.25% – here's what it means for your mortgage and savings
The base rate has been cut to 4.25% from 4.5% by the Bank of England. This rate is used by the central bank to charge other banks and lenders when they borrow money, so the move can impact mortgage and savings rates.
Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?

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Energy

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