Smart meter installation

tomato_cherry

Octopus have installed a smart gas meter but are refusing to install an electric smart meter because our existing meter is 7'6" off the ground and above a kitchen work top.

I find this unbelievable 😮

So we are unable to get a better tariff through no fault of our own. What would happen if the meter became faulty or just to old!

born_again

More a case that installer was not aware that they needed extra safety equipment to install a meter over 7' high. It's not like they could stand on your worktop to fit it.

Jemma01

Why don't you write a complete post? Surely they told you what the problem was. They didn't just shrug their shoulders. If it needs to be moved first, then it is a bigger job. Did they say it needs a specialist to move it first?

sheenas

https://forums.moneysavingexpert.com/discussion/6665405/smart-meter-installation

Maybe they don't have anyone 7 foot 6 or above to read the meter? Generally they don't install meters over 2m or below .5m. I'm sure they could relocate the meter to a more sensible location.

dnpark38

How have they been reading your old meter?

MWT

So we are unable to get a better tariff through no fault of our own.

… other than having your meter too high and with no way to get closer due to the worktop…

Do you own the property or is it a rental?

If you own it then the cost of moving the meter is all yours, if a rental then talk to the landlord…

Scot_39

There is possibly nothing wrong with that height wise - my parents meter and cu are above the height and the main cu itself above their main front door - id say easily tge same 7.5 feet.

I suspect its combination of depth at height from easy access.

As similarly in my ex's victorian era flat with 11ft plus ceilings - again just below ceiling height at entrance. The fitted came with a mate to help carry and hold safe insulated ladder - on second visit - rejected first - wouldnt use her metal steps alone - HSE.

In both cases good eyesight (very) or small steps / small ladder needed to read old meters.

but i suspect if used a ladder it could be at risk of toppling due to having to stretch over work units.

you or i might stand say 1 foot on kitchen top - for stable reach - they wouldnt be allowed to I suspect - not just in case damage (they might just make you sign a waiver as they sonetimes do if have to drill ) but more importantly I suspect HSE

As above it may have to be moved at owners cost