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Refund from Igloo energy/e-on next
I received a letter in Nov 2021 from eon next saying they were appointed by Ofgem to take on Igloo energy supply customers. They advised that i had a final credit balance of £18.64. I have emailed them (eon) several times and they say that im not owed any funds. I have it in writing and have sent them the letter but their…
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Rebel Energy/Oriel Collections
I received an estimated bill from Rebel energy in August. It was relating back to March/April when they ceased trading. I am now being pursued by Oriel debt collection. But I have told them repeatedly that the estimate was much higher than the real reading. I have sent them a picture of the meter in November 2024 and…
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The Student Energy Group + Corona
My son has recently moved into a new rental and requested to switch his energy suppliers to Octopus. Electricty switch went smoothly, whilst the current gas supplier objected. He investigated with the landlord to find the previous tenants had gas supplied via The Student Energy Group - TSEG (but not electricity). So, son…
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Comparing electricity tariffs by unit rates rather than payment (Economy 7)
I have an electricity-only home and am on an Economy 7 tariff (i.e. Day and Night unit rates). I'm prepared to shop around to find the best tariff to be on. I understand you need to agree to a monthly Direct Debit amount (or quarterly, or whatever). But what I really want is to track down the tariff with the best night…
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Utility Warehouse - complete inability to tell night from day
Hi, I have an Economy 7 tariff with Utility Warehouse. I faithfully submit meter readings (Day and Night) to them in order to keep bills accurate, and ensure with an eagle eye and high levels of diligence that I always submit these the correct way round. However, they are without fail always applied the incorrect way round…
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smart meter
we have recently had a smart metre with economy 7 night rate and day rate r1 r2 since we've had it the day. rate clocks up between 4:00 and 7 KW hours overnight with only the fridge, freezer and Wi-Fi on. I think this is wrong. also the night rate which heats up our storage heaters clocks up the normal amount has anyone…
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Energy suppliers and the £400 grant
Are they basing their direct debit amounts for new fixes Inclusive of the monthly grant or are they ignoring it, in which case winter monthly DDs should be £30+ lower?
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Lack of response from GivEnergy
I am looking for anyone who has had dealings with GivEnergy in the hope that they could advise me what action I can take. So far I have contacted Citizen's Advise and Ofgem and created a complaint with Resolver. In April we were approached by the company who fitted our solar system, Solar Armour. They suggested that we…
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Do you have to be on the electricity grid customer?
I'm in the midst of other energy research at the moment, when this thought came to me. I am a customer of the electricity company, but do I have to be? If I can provide all my electrical needs, can I tell them to disconnect the service? If it is possible, could I just have an electricity supply for 3 months? Is there…
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Frozen smart meter
We have smart meters from Scottish power. Both electric and gas are pay as you go. Over 2 years ago our electric meter reading froze, and has not recorded any increase in our usage since, so we have essentially been getting free electricity since then. It was reported at the time, and they said they would send an engineer…
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uSwitch power hours
First I would like to say 👋as I'm new to this forum. Has anyone done the uSwitch 5 hours weekend free electric before? I've signed up for it but notice that if you are already opted in to a similar one with your energy company you have to opt out of that because you are automatically registered with uSwitch and can't be in…
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Octopus energy mistake 50000units not 5000
So much for award winning customer service , they have refused to call me or investigate my case , in short they made a mistake for years and took my Elec meeter reading as 4 digits me when it should have been 5 , now ive gone from £1000 in credit to £5000 in debt
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Is it a good idea to fix now before the October price cap?
Octopus have offered a fixed tariff for the next 12 months. Being able to predict what I'll pay is really important to me, especially in the current climate. Is it worth fixing now or should we wait until the price cap is dropped to see if the tariffs drop at all - or are they more likely to rise? Thank you.
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Please clarify LATE FEES applied at the moment by energy firms (ONLY pre-Warrant stage)
I was looking at articles from 2022 that gave me this overview about debt recovery fees charged by various energy companies, at default stage (I am specifically asking about PRE-ACTION stage only). This is what I found: EDF Energy can charge £10 for customers with an overdue balance of £50 or more that remains unpaid 28…
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EDF overcharging.
I have checked the summaries of my EDF bills. They have only paid me 5 of the 6 government refunds. They then added the refunds that they have sent me to my bills. I have been in contact with them for 3 weeks. They are now ignoring my emails. They quite openly reduced a refund of £388.71 which I was due, by £132 in respect…
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Communal Supply Issues
We own a flat in a block of six. There is a seventh electricity supply that services the security door, stairway lighting etc. As we don't live in the property we asked SSE to send a copy of the bill to our home address. Not everyone pays their share, but we discussed that with SSE and it was understood that we would only…
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Regional charges.
Hi, why are standard charges so unfair. I'm in the North West and paying almost double on my electricity standard charge than a customer in London and more than customers in other parts of the country. Why are Ofgem allowing this?
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Octopus energy Fan Club
Hi, I've just heard about the Octopus Energy Fan Club tariff whereby customers living near on or offshore wind turbines get reduced electricity prices. Have you heard of it and is it worth it?
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Engineer error led to loss of heating
Hi, I have electric storage heaters and after the visit of an engineer to install a smart meter (which failed) I have been left with no heating. I have been in contact with my supplier who initially said it was nothing to do with them and only responded after a negative Trustpilot review. It has been over one month now…
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Sure we're being conned by British Gas
Received our gas bill and shocked to see £303 for a summer quarter! Queried with the company to be told that "Your account has been moved from the old system to the new system. All bills were re-audited on movement and you owe us an extra £125". I protested that the heating hasn't even been used this quarter, only one ring…
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