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Two Related Meters on a single rate tariff - being charged two standing charges
I have two related meters and have always been on a single rate tariff and I was with Shell - who only charged me a single standing charge (I did have to quote the Ofgem report "Supplier Compliance with restricted meters" at them once when they tried to suddenly start charging me two standing charges but they fairly…
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EDF Essentials apr25 tariff ending...
My tariff ends next month. The latest BG fix is only saving me £4 per year i think. Shall i switch to bg or just hold out till next month.. screenshots of my prices attached
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Energy Consumption seems way too high?
Just after a bit of advice really, sorry for the long message in advance: My mum has, a few months ago, moved into assisted accommodation where rent, service charge etc is paid to the accommodation, but utility bills are paid for directly by the tenant. The accommodation a 1 bed flat and is electric only, and the supplier…
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octopus new april fix
another new tariff is out and this is now a big reduction in gas price anyone thats renewed lately i think you could be doing another renewal @Telegraph_Sam time to do fresh calculations
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Why are park home residents treated as non-domestic users?
This discussion was created from comments split from: Residential Park Home Electricity Tariff.
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Electricity Meter Serial No Discrepancy
I receive bills from EON for a meter that has a serial number different to the one written on the meter itself. If I check this with the energy supplier and find that they have been undercharging me ('though lovely if they'd overcharged), will I be liable for any additional payments to correct the discrepancy? Any help…
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MSE Guide - Electric vehicles
Hi all, We have new Electric vehicles guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
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EON massive bills since switching
We switched to EON in January after doing a comparison on Uswitch it was supposed to save us money however our bills have tripled. Our Electric units have gone from 250 a month to 850 and it makes no sense whatsoever. The Gas appears to be high as well. We are on Smart Meters but I have to say I don't trust what they are…
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British Gas billing (EV tariff)
Hi - I wonder if anyone is facing the same issues that I am...? I charge my car overnight on the BG EV10 tariff, which should give me a 7.9p kWh rate. Several times (I estimate around 10) I have woken up to see £10 plus on my home energy monitor. My Ohme charger app indicates that I have used around £2.50 - which is about…
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Switching using Energy Club
I tried to switch using the link from energy club to a tariff with British Gas on two occasions, but was not successful as yet on both occasions but i don't know why. British gas don't have a record of the request and i sent an E-mail to broken link Money saving expert but have yet to reply. I am concerned i won't get the…
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Octopus Nightmare!
I have been an Octopus Customer since June 2021, I’ve never had an issue and was always in credit. In 2023 following the end of my fixed rate, I moved on to the Octopus Go tariff as I purchased an EV in the September of that year and following a conversation with an Octopus agent they said it would be best for me. In…
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Octopus v EDF
I find this all overwhelming and tricky so please be kind... Currently on a flexible Gas and Electricity tariff with Octopus so thinking of switching to a Fixed one. Does this sound like a decent enough reason to switch and how does EDF compare with Octopus? Is my understanding right that I am likely to save more than £73?…
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Advice on Utilita Issues - compensation
Hi there, brand new here, so hopefully this is in the right place - please advise me if it isn't. I live in an area of scotland which is affected by the upcoming Radio Teleswitch (RTS) switch off and have had to get a smart metre. There are heaps of issues here with this, but I'm going to try and stick to what has been…
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British Gas (BG) fuel fuel bill
Hi, I've just had notification of my bill from BG. It shows a credit balance of about £6 for electricity, which is quite clearly inaccurate to say the least. My meter readings are shown on my customer account, so BG are aware of my correct electricity consumption. Anyone else had this? Any idea why this should happen? I…
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Worth switching fixes now?
Currently with Outfox the Market on a fix the is due to end in very early August. Apparently I can change to another fix without waiting for my current one to end, with them, without having to pay an exit fee. I've been mulling over whether it's worth switching to a different fix now, or waiting until later in the year to…
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Octopus meter discrepancy
This discussion was created from comments split from: Octopus Delays Fixing Smart Meter.
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Back billing British Gas and Ombudsman poor decision
Hello all, I was a dual fuel consumer and had a complaint
with British Gas regarding back-billing from 2021, I took it through to the
ombudsman who upheld my complaint but found that back-billing did not
apply, awarded me £100 credit to my account but still left me with a
bill for over £3,000 gas and electricity which I…
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Final electric bill from Octopus, their billing team at it again. RESOLVED
14 kWh over the actual reading at change over.Billed entire month on Flexible tariff even though they had full smart data up to including 8th Jan (only missing one day). This includes higher SC as well.
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Electiricy meter certification expiry (?)
I have an older electricity meter, type C11B/M, with sticker on it that states "Certified 91 SO" - I assume this means it was certified in 1991. Looking at this OPSS document, the "prescribed period of certification" for this type appears to be 30 years - which would mean it's now outside it's certification period by 3/4…
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British Gas - Problems with their Customer Service
Hi everyone, I’m hoping to get some advice regarding an ongoing issue I’ve had with British Gas and the impact it’s having on my credit score. Last year, I had to set up a repayment plan with them, which was agreed to be over six months. Unfortunately, I wasn’t fully informed about the consequences of this plan, and it’s…
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