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Proving to Utilities companies that your flat is Residential not business
Help dear "forumites". A family member is moving into one of a block of 6 residential flats but the electricity and gas supplier insists that his Meter is "Business". That sounds expensive in the current market. I've heard elsewhere that the way to resolve this is to get Council Tax paperwork showing that the block is…
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Intelligent Octopus Flux v Intelligent Octopus Go
My hard is scrambled trying to figure it which is best for me currently and when I should switch. I have both solar (12 panel 4.2kW with 9.5kW battery) and an EV with Zappi charger. I currently have access to FREE EV charger though occassionally need to use my home charger. My use of FREE charger may be ending soon. As I…
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Gas only fixed tariff?
I was on a dual fuel fix but moved my electricity to Octopus when I got an EV. This left me with a gas only fix with my current supplier, which is now coming to an end. I want to switch to a new supplier/fix but can't find any gas only ones, only dual fuel or electric only. Am I missing something or is it just not possible…
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Leak after OVO Boiler Service now trying to charge me to resolve
Complete newbie just looking for a bit of advice and the best way to proceed or the likely hood I will get a postitive resolution. TLDR: Boiler service with OVO, started leaking after, contacted them and they are tryin to charge for resolution. Full Details Boiler was serviced by OVO on the 8th, after the service was…
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Energy company back billing
Hello, Has anyone else encountered this following problem. Whilst the Ofgem rule is that domestic supplies cannot be backbilled more than 12 months, and that communal supplies should still be treated as domestic where they are 100% residential or substantially all residential, my blocks residents are experiencing energy…
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Octopus Energy Usage Not Updated
My Octopus energy for gas and electricity hasn't been updated since 26 March. Just wondering if this is the case for other Octopus customers who read these threads?
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Cheap Energy Club - Please incorporate export tariff info
The Cheap Energy Club is excellent, but when you are also exporting it's also a pain. Knowing a supplier's export tariff is a substantial part of finding out if switching is worthwhile. What appears to be a good deal and their fore worthwhile switching is scuppered when you find out they don't offer an export tariff, and…
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Apparently Policies of all energy compaines?
Has anyone else come across this? That what I have been told by my energy company that " all" energy companies have this policy to take funds from you if you happen to be in credit even if you have a direct debit set up if it does not met the costs even when they gave you the direct debit figure? I thought they had to give…
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RTS Switch-off
EDF keep nagging me to replace my electricity meter with a 'smart' meter. I have an Economy 7 tariff and they tell me that the RTS switch-off will cause the meter to stop working. Looking at the meter - see photo - it appears to be of a type that doesn't use the RTS signal. One of the digital displays is a clock, so I'm…
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New storage heaters, Dimplex Quantum??
Hi all, looking to pull the trigger on replacing a couple of our 25+ year old storage heaters. Noted that Dimplex Quantums sseem to be a popular, (although more expensive) choice. Just looking for some input as to whether they are worth the extra money?A bit of background....we are now retired, so at home most days. Not…
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MSE "enhanced service" at EON?
Has anyone else experienced the "enhanced service" from EON after signing up via MSE? Two months later and multiple emails and I still don't have a working smart meter (despite this being a new build with smart meters).
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EDF account only showing my meter readings
Hi Can anyone tell me if it's normal for my EDF account to show only my readings? Cheers
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Electricity meter goes backwards then doubles usage.
Has anyone else experienced this? Over 3 days my electricity meter went backwards by 3KWh then went forwards adding a day that did not exist. I take readings and photographs everyday because of the past problems with my supplier and consequently I know exactly how much KWh I use everyday and night (Econ 7). I could not…
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Octopus DD change to "GC-re Oct.." is genuine.
Just for reassurance to Octopus customers getting warnings from their Bank and hopefully reducing traffic to Octopus' helpdesk.I was informed by my bank today of new Direct Debit being set up to "GC re Octopus Energy Limited".It is very unusual for Octopus to change things that might raise concerns with it's customers…
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switched from EDF to BG
I switched from EDF to BG on 27th March before their Fixed rate ended as per Martin Lewis recomendation. I gave the meter readings to BG who sent them to EDF. I received an email saying we are sorry you are leaving, then 29th an energy bill. When I looked on my app I was in credit by £39.30. on 3rd April they took my…
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Is This a Good Solar Panel Quote? Seeking Expert Opinions! ☀️
Hi everyone, I recently received a quote from Project Solar for a solar panel installation, and I'd love to get some insights from those with experience in the industry or homeowners who have gone through a similar process. Here’s what’s included in the quote: 🔹 12 Evolution Maxima 490W panels🔹 8.6kWh FOX Energy Cube…
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Smart meter installed weak/no signal
Smart meter for gas and electric installed, enginner said there is a very weak/no signal so will have to read the readings myself. Mobile data is the same, same room. Anyway, so now I have smart meter, would be access these cheaper time of use tariffs often spoken about?
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British Gas has wrongly billed me for a period when I was supplied by EDF
This discussion was created from comments split from: british gas standing charges.
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British Gas closed my account as someone mistakenly set up a new account at my address
Hey,So Friday as I finished work, I got an email issuing me my final gas bill. I was confused as I have not closed my gas account. I log in and find my gas account is now listed as inactive. I ring British Gas asking what has happened and they inform me on Friday, someone registered their gas account and mistakenly put my…
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Energy company reluctant to upgrade Smart Meter
I have Series 1 Smart meters supplied by BG some 8yrs ago. I requested a In Home Display from our current supplier to which they supplied. As the meters are of the 1st Gen, the IHD will not connect even within 50cm distance. Been advised the meters are too old by the energy company. When using the energy hub, the…
For questions about water supply to your home.
4.2K discussions
28.1K comments
Most recent: Help! Water bill increased to £117 by MattMattMattUK
22 September at 11:10AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.