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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.2K discussions 28K comments Most recent: Opening a water meter hatch by FrugaiMacDugal Today at 3:43PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

384 discussions 11.4K comments Most recent: Tariff update please by NedS Today at 2:05PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by JerryW 9 August at 1:11PM

Ripple
Just had an email to say that Ripple has gone bust! I was in the solar park effort. They say things will continue but we shall see. I presume others here will be affected. Any idea what happens next?
Switch via MSE Cheap Energy Club failed
On 26th Feb I used the club to check for the best deal for me and decided to move from Octopus to E.ON Next, Next Fixed 16m v9. Received a confirmation email from MSE stating "You should be switched within five working days (or 14 days if you chose to wait longer)." No emails since from anyone involved. I have been busy…
Engineer late for Smart Meter installation - Guaranteed Standards compensation
Hi all, Last week I had a 11:00-15:00 slot with Scottish Power for a smart meter installation. The engineer showed up until 15:03. He then looked at my smart meter, opened it up for a couple of minutes, and told me that it would be a 2 hour job (rather than the estimate of 1 hour given), so he would be working until 17:00.…
Octopus not responding to refund request
Last year I had solar panels fitted. I was already an octopus customer but had to have a smart meter fitted to enable solar tariffs. As part of that s/m installation, the Octopus appointed engineer fitted the CT clamp incorrectly and after the first month my bill was even higher than before Solar despite lots of sunshine.…
Help please
Joined British Gas last August nothing but trouble since then. Told me before I can get Smart Meter I would need to rewire my house which is rubbish. All my bills paid . Today they credited £640 into my account and sent letter saying sorry your leaving which was news to me. Cant get to speak to anyone can't log on to App.…
Hive heating when moving
What would I do when moving home if switch off my broadband would that be okay so it can be controlled by boiler manually or do I need to keep broadband running a few days past move out date?
Energy supplier mistakes.
Good afternoon all... Bit of a curve ball one this and a bit concerning. I moved into a flat this time last year and have been paying the supplier since. However, it transpires that the meters were set up back to front with the flat upstairs (he was noticing inflated bills since I moved into the flat below him). I have…
Energy club using new or existing prices?
The Energy club used to say that they did not know what companies were going to charge with the new price rise in April - but that message has now disapeared. Are the prices now being quoted the prices that will start on 1st April or do I have to factor in the 6.5% rise?
British Gas Fixed Tariff
Hi - interested on peoples views. My current fixed rate with BG ends in August. I can switch to another one of their fixed tariffs without a fee. Do you think I should look to do this now - and secure in a new tariff for 16 months - or, should I wait until my current rate ends in August Thanks
is solar worth it for me?
hi all, ive been in touch with a company caller evergreen solar power re having panels and a battery fitted to my house. a surveyor is coming out next week but i thought i would get some views on if its worth it first. house is a small semi detached south facing. the roof will take about 6 panels i think. last year my…
FIT Overpayment
I changed my FIT metre after installing batteries in April 2022. All documentation was provided and approved. Meter readings were provided from inception based on Export. Subsequent meter readings were approved for the next 3 years, at least 50% with photo evidence showing Export readings. The company have now come back to…
My Cheap Energy Club result is always rubbish
An exclusive EDF deal was touted in an email this week quoting 7% savings. Logged into the club - guess my result - No Saving : PLUS £31 !!!!! This is actually the worst result ever, usually its 3 or 4 pounds more at best. IMO these headline figures amount almost to clickbait which is conduct unbecoming of MSE. I fully…
Switching energy at end of winter
So on the basis of info about the energy rising and it being a good time to swap I did a comparison on monthly payments and made the leap. I now have regrets and don’t think I can do anything about it: New supplier has billed me (first bill) soon after my existing supplier billed me so essentially 2 x payments in one month…
EDF/EON/BG/OVO - New/Existing Customers - Cashback - Changing To Fixed Product - Topcashback
EDF - £ 25 Single Fuel - £50 Dual Fuel https://www.topcashback.co.uk/edf-energy/ Eon Next £17 Single Fuel - £34 Dual Fuel https://www.topcashback.co.uk/eon-next/ British Gas £21.25 Single Fuel - £42.50 Dual Fuel https://www.topcashback.co.uk/british-gas-payg/ https://www.topcashback.co.uk/ovo-energy/ £42.50 mentions…
With EDF but not offered EDF no-exit-fee fix?
My EDF Essentials 1Yr Apr25 is coming to an end and EDF via email and account are offering me various options , all of which are more expensive including standard variable but none of them are this EDF no-exit-fee fix which is mentioned in the latest MSE newsletter email? Seems to be only available for new customers?
New build flats classed as business so can not switch provider
Hope someone can help we moved in 13 months ago our tenancy agreement said we had to go with our landlords energy provider so we have paid them all year til September when they stopped billing us tried to switch found out it was classed as business so can't informed letting agent they re trying to sort it out.now eon have…
External wall insulation
Can anyone advise please /insulation was finished 3weeks ago .How long does it take to receive HANDOVER documents and if I do not receive them who can I go to for this .I can’t get any answers from the company who were a nightmare who have stopped talking to me .They are under trust mark and British assessment bureau. I…
LPOA and utilities
Hoping this is correct forum as it’s to do with a utility company and bill management. I have LPOA for my Mum for both Finance and Health. She is now no longer able to manage her finances without support snd we are finding post stuffed everywhere. I have registered LPOA for every organisation she’s involved with, without…
MSE Guide - Electric vehicle energy tariffs
Hi all, We have new Electric vehicle energy tariffs guide, and we'd love to hear your feedback. If you haven’t already, join the forum to reply. Thanks for your help, MSE Andrew
How to use annual gas heating kwh to work out the equivalent for electric heating
I have gas central heating and have my estimated annual usage in kwh on my bill. How do I convert it to understand what the annual usage would be if my heating was electric? I am looking for an approximate ballpark figure based on generic electric heating, not heat pumps or anything like that.