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Google are switching off all older Nest thermostats
As of October 2025, 1st and 2nd gen Next thermostats will have the majority of functionality switched off by Google. Owners will no longer be able to control the temperature via app or other smart home devices, all scheduling will be lost, and home/away assist will stop working. You will still be able to adjust the…
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Getting electric supply to garage across public highway for EV charging
A bit of a specific one and not sure if this would be better on the house buying board or here, but does anyone know what type of administration and costs could be involved if you want to get an electric supply in a garage for a property that you own, but the garage is across the (adopted) street from the house? It's a…
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Can anyone advise me on taking an energy company to court
I am having problems with ScottishPower, they have now got debt collectors involved that are threatening to send bailiffs to my home. I am 62 unwell and live alone so I am terrified. They are saying that I owe nearly £5000 for a ten-month bill at my previous address, I have obviously disputed this from the start in 2019, I…
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Return to Octopus from Tomato
Starting a separate thread to avoid clogging up the main Tomato Energy thread.I decided to jump ship at the end of last week when the Provisional Order against Tomato was published by Ofgem.My switch appears to have completed today, but with some oddities. I am now back on E7. I noticed this when taking a reading and saw…
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An app for good real time electricity monitoring? Hugo? Bright? Loop or what?
I've taken the great leap forward (I hope) and divorced 🐙 (I need counselling, I did like them but they cost me too much). 🥲 I'm with Fuse Energy as of tomorrow. So, seeing as I have a heat pump and an all-electric home - which app will allow me the best real time monitoring of my electricity use (I've been spoiled by my 🐙…
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N3rgy data - Consumers require Active Consent/ Registration with business customers
I've been downloading my data monthly from N3rgy but it suddenly stopped. After submitting a ticket they have replied with the response below - Any idea how we now get access to our usage data? Hi Simon, Thanks for your message. This is related to a change made on the 3rd Dec 2024, to ensure we are in compliance with the…
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British Gas - day and night electricity readings the wrong way round (Transposed readings)
Hi all I realised I have been submitting my day and night readings the wrong way round. I'm assuming since I moved into this property 11 years ago. I have always just copied how it has been entered previously (i.e. entered the current reading next to the similar looking previous reading thus showing a slight increase). 6…
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Utility Warehouse - warning to any prospective new customers
I wanted to share this
as a warning to anyone thinking about switching to Utility Warehouse. Last month I switched
energy supply to their Gold Variable tariff. We have an Economy-7
smart meter with storage heaters that power up in 2 separate charges
overnight on a cheaper night rate. For 2 weeks I wondered
when UW would…
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Energy Cap Fall prediction
I have just switched energy provide to Outfox the Market and fixed for 2 years. I am still in the cooling off period. I just read today that "Cornwall Insight predicts the UK government’s cap on energy bills will fall by 9% from July". Should I continue with the switch or will this news result in cheaper fixes? Maybe they…
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No response from Octopus
Have written to CEO of Octopus with a serious complaint affecting my 95 year old husband’s health with stress. We bought a cottage 2 years ago and has been uninhabitable with water and electricity shut off and received a bill from them over £5,000. Several letters to Octopus and their CEO and no reply. Asked for an…
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Meter faulty and tenant leaving
My tenant is leaving at the end of this month. She only yesterday told me the gas meter shows no readings, she's been paying estimated bills and trying to get Scottish Power to come and fix it for months. She had an appointment with them last week which they cancelled last minute. Any suggestions? We have no idea what the…
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Air Source Heat Pump
I have just read that you turn off your ASHP in the summer , can anyone advsie if that is correct / a good idea & if i do turn my ASHP off how do i get domestic hot water to wash with ?
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Government considering regional energy pricing
https://www.bbc.co.uk/news/articles/cp91md1lj92o Any comments?
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Octopus Billing Inaccurate
I recently received an email from Octopus showing current balance followed by another email hugely increasing my monthly payment. I only change my monthly payment once a year at the end of September, when I expect to have zero balance. So I read my meters, but found that. when I had posted the results whixh showed gas…
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Octopus Not Paying Ombudsman Award
As of today Octopus have still not paid the sums directed by the Ombudsman decision of 11th March 2025. To be honest I think it's a misunderstanding rather than actual refusal. However it's been pointed out to them by the Ombudsman case handler at least once, and by me several times by email and by phone. Email is simply…
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Octopus Delays Fixing Smart Meter
Maybe this is just a moan but any suggestions would be appreciated as well. Our meter stopped sending data early October 2024. I notified Octopus by email a few times, but it was only actually actioned a couple of weeks later when I called and the guy said he'd request the data be collected. After a few more days and more…
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Tomato switch failed
I switched to Tomato energy online and the switch date came and went and nothing happened. Left it another couple of days and then called them. Was advised that many switches had not gone through due to a national database issue. They are contacting customers by phone to rectify, but couldn't rectify my switch at that…
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Budget plan reconciliation- utility warehouse
Please can someone help me understand this. I choose UW because apparently Which? magazine they come up near the top of the table for customer service. I decided to leave them mid march 2025 as advised by many people as prices are going up in April. I have being paying via direct debit £77.15 a month, then all of a sudden…
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SSE Energy & IMFS Debt Collector
Hi all, New here so apologies if this topic is in the wrong space or if this topic has been covered (I have looked!) I moved out of my flat in August of 2021, closed the accounts, paid it all and moved on. I had a call not long after my moving out from SSE regarding unpaid bills etc, the lady I spoke to was great, saw it…
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British Gas Billing Error
Hello everyone. I am after a bit of advice. British Gas has been billing my MIL using imperial instead of metric. I have checked her smart meter and it does say M3. They want her to pay £650 per month to cover the incorrect arrears. Her annual estimated usage of 20,000Kwh(high I know) has gone up to 63,000Kwh I have phoned…
For questions about water supply to your home.
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Most recent: Water Bill increased by 100% due to introduction of an extra company IWNL by Bobcat57
19 October at 2:38PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.