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Octopus Energy Scandal
We have been with Octopus for years, and have never been in arrears or missed any payments. We pay £160 each month for our Electric. Yet, we are increasingly building up credit - recently over £700 (we were permitted a percentage to be refunded) We are told we MUST pay that amount, and they refuse to allow us to pay less,…
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Unable to follow your advice regarding energy price cap/ when to switch to a fixed tariff
On the MSE website their advise is, "If you find a fix for up to 4% more than the current (Jan to Mar) or 2% less than the new (Apr to Jun) Price Cap, it's predicted you'll save over the year compared with staying on the Price Cap", then further down the page in the 'Should you fix calculator' they advise, "Our rule of…
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Hive heating
I have hive heating and I’m moving house what’s the best one to replace it with as there’s a few on market. New house has a combi boiler I think I need one with wi-fi and thermostat is that right? Anybody advise what one I need?
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Tomato tariff - Pensioner or 9-5 lifestyle
Looking a switching from the octopus tracker as current deal for fuel ends at end of month. I know there is a lot of chat about tomato good and bad. I also know that the trend is all about energy shifting and charging but I want neither. Just cheapest option for normal usage with not rip off prices at peak times. I saw…
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Octopus Compare app playing up
My app hasn't given me my figures since the 2nd. Still get the important upcoming rates, though. Anyone else had this issue? Might reinstall the app if no one is experiencing this
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Calculating 49 days before fixed tariff expires
As per the advice on the Citizen's Advice website (and elsewhere), "If you’re on a fixed tariff contract you can switch if you have 49 days or less left on your contract [without paying an exit fee]". This is just a query regarding that. I'm with EDF - on their web portal it states re my tariff:"Fixed term expires…
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Can sister use my new octopus mini instead of me
Hi there i tried emailing octopus but they are useless with replies. I ordered a octopus mini when i was on tracker tariff but the new tracker tariff we were abiutt to move too was vastly expensive so we went on 14 month fixed and glad we did as its been cheaper 95% of the time since switch january. The home mini finally…
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Any reviews of Tomatopia?
Does anyone have the solar panels and batteries supplied by Tomato Energy? I'm tempted as I have TE as my energy supplier, but I want reviews from current Tomatopia users please. Thank you.
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Should I switch?
Uswitch is telling me if I switch from my current provider (Loyal Octopus 14M fixed) to So Energy would save me about £250 a year. Would you do it? I am not sure how accurate these comparison sites are and whether it is actually worth the hassle. Octopus will be fixed for 14 months (and already £300 cheaper than the tariff…
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EDF - Failed meter installation
EDF sent a chap to replace our gas meter with a smart meter. When the chap arrived, he said he wasn't qualified to work on the meter, which is U16. (That's despite my telling EDF it's a U16 meter when booking the appointment.) Is there a valid reason why EDF hasn't paid me the £30 compensation due under the 2015 regs? This…
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Polyester vs mineral wool loft insulation
Hi I am looking to insulate a loft that has almost no insulation in it. I was going to use standard mineral wool but came across this that looks interesting and wondered if others had considered or used similar ? Looking for decent environmentally friendly option thwt keeps the place nice and warm !…
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New boiler
Hi, i have a 12 year boiler that has never broken down and is working well except that i was recently quoted £450 to change some servicable parts....should i use the 450 towards a new boiler or just stick to what i have?
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Newbie Solar Panel Questions
In the next few days I will be moving into to a new (new to me) house which has an air source heat pump. I have an EV (Tesla M3LR). Solar panels seem like a good idea so i've made some enquiries and have been told I should get 14 panels, 2 x Fox batteries (21kwh in total), inverter and a Zappi car charger. Total cost…
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Erroneous Transfer Charter
I inadvertently contacted ‘moneyexpert.com’ when after advice on improved electricity and gas rates. They discussed a new supply option in which I was interested but said that I wanted first to discuss with my wife. Before I had a chance to speak with them they had contacted my provider EON who had closed my account and…
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Quarterly bills coming early
I've just noticed that Scottish Power are sending my "Quarterly" bills every 82 days rather than on the same day of the month (which would be 91-92 days). Is this just chance, or some scheme to improve their cash flow? Is it just me, or are they doing it for everyone?
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Meter readings
Hi guys, I've got a potentially worrying scenario. I've recently reached an age where I've become "conscious" of bills and how they work. I decided to look into why out energy bill was so high. We have been with the same provider for 14 years and since then, my parents have been submitting the day and night readings the…
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£100 offer from edf
I’m due to leave edf in March as the essential apr 2025 is due to end. They’ve sent me an email saying they’ll give me £100 to stay. Is this a new tactic?
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In the cooling off period of a fixed contract but...
I'm within the cooling off period of my new fixed EDF energy contract. After watching Martin's show last night it seems the 12 month fixed package is recommended, the 2yr fixed package came off EDF's website the day after I signed up for it, (2yr fixed package details at the end of this message). I am elderly and live on…
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Tomato Energy - No Bill Since Oct and No Customer Service Either
I signed up with Tomato last August, the switch went fine and I got a Bill for September and DD went through in October. I thought everything was fine and just kept posting my meter readings on the MyWatts. I realised in February that I had not had any bills from them and no DD payments have been taken since October. I…
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Roof repair solar panels
I've been offered free solar panels hundreds of times now and always been a bit resistant to it as I'm wondering about the state of my roof being that I have such an old house (150 years old). When they fit free panels do they make sure the roof is good when they've finished or do they just slap them on, dust their hands…
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4.2K discussions
27.9K comments
Most recent: Many people may not realise how much we are being ripped off! by Robin9
2 August at 12:50PM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.