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British Gas want me to settle final bill based on estimated reading??
I had a running battle with British Gas from December 2022 to June 2023, as they were either failing to bill me at all for energy usage, or billing me based on estimated readings for gas (despite the fact that I have smart meters and had also been submitting readings on their website - which were being ignored). I also…
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How to force utility company to install a working smart meter
I am one of the millions of people with a non-working smart meter. I have been trying for over six months to have it replaced. I have switched between different suppliers: Octopus, EON, and EDF. Despite making calls, sending emails, and even opening complaints, no one has replaced it. Octopus seemed willing to replace it,…
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Have British Gas changed their customer service function?
I've been a British Gas customer for a few years, and always found them to be very helpful. However in the last couple of months, everything they do and say is wrong and I've had to call them several times, each call more frustrating than the last. Does anyone know if they've started outsourcing their call centre work? I…
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Bills gone up after removing ex from account???
Hello! I recently came out of a long term relationship so contacted all the joint bill providers to remove ex from the bills. Considering he was nowhere near as energy conscious as I am, I kind of expected some of my bills to reduce in some way, even a little, seeing as there was only one person. How wrong was I! After 3…
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Scottish Power / Economy 7 and smart meters
Hi all, Hoping some folk here might have come across my queries and are able to advise please? I have E7 and been emailed by SP several times about changing to a smart meter. I'm reluctant to do so due to hearing many tales of woe over smart meter problems, specifically with E7 readings. Q1 Is this a major problem, or have…
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link to switch octopus tariff?
I've just gone through the entire website (windows PC, opera browser) and cannot find a link to switch, despite having been with them for a couple of years. I assume it's hidden to discourage people. Anyone got the link??
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Cheap Energy Club issues
Hi all, I've been trying for weeks now to use the cheap energy club website, but it has never worked. I have an account, I'm logged-in, but all i get is a blank screen, see picture below. I've refreshed, logged out and back in, tried to make a new account, tried different browsers, different devices, nothing has worked.…
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Solar + EV - switching to Smart Meter & FIT Tariffs
Hi all, Long story short Have Solar since 2013 and on a good FIT Payment Now have an EV car and need to get an EV charger installed, but need to swap to a Smart Meter. The electrician has said if I do this, and use the Solar to charge the car at times, I will need to change my export tariff to a newer one. Is this correct?…
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Economy 10 changed to E7 without warning Outfox the Market
I'm with Outfox the Market, after nothing short of harassment, I agreed to have a smart meter fitted. I was on economy 10 but the new meter was on economy 7. I use very little during the night time hours but a lot during the cheaper daytime hours so my old split on E10 was 50/50, on E7 its 82/19. Outfox did not tell me I…
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Another British Gas Account Issue
When British gas changed their account systems in December 23 I have been hit with account bills now of over £2600. Despite emails to the account executive team and Jana Siber directly i have been kicked back to the customer complaints line, and i am not being funny but some of these people do not know their own name let…
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British Gas new usage data
Has anyone noticed that the new usage data both online and on the new BG app is actually incorrect. When I have checked my usage by the hour their data is one hour behind as if they haven’t accounted for British Summer Time. I charge my car from midnight on the off peak rate but their data shows the usage as the day before…
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Solar Panel and energy tariff
Hello, I recently had an installation of Solar Panels. Understanding I can apply for SEG tariff to receive payments for energy. I am with So Energy and I am thinking to move to another supplier. My contract expires in couple of days. Comparison website shows EDF is abit cheaper. I am based in Birmingham. What's the best…
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Are prepayment meters ( not smart) still available
I had a power cut, my meter is blank I've got a prepayment meter not smart, I've rang EDF they said they need to replace it but they wont replace it for the same one as they don't make these meters anymore, and they have to replace it with a smart one is this right?
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EDF energy - PAYG cards no longer working :(
Do energy companies not understand that some older people really struggle with change. EDF have sent my elderly mother a letter today telling her not to use her "top up" card anymore. She now has a new number / barcode, or to go online to pay. This sounds easy enough, but for someone that has used a key/card for the best…
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Can utility companies take benefits?
My son is on UC and barely subsisting. He has a gas bill of £300 - Scottish Gas - and says he is being hounded by calls and letters daily, He seems to think they are going to take £70 off his UC per month - can they do this? Is it legal? (Re the actual bill, it's a complicated situation. Long-term partner died, son went to…
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Septic Tank costings
I share a septic tank with 10 neighbours, each household used to pay around £800 per year, the owner of the tank is now saying due to rising energy costs we will all need to pay £2k per year, thats £20k per year to run an electric septic tank. I think this is excessive so would welcome any feedback
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Claim from Overdales/Lowells for old British Gas account
Hi All, Hope you can help with a claim I've received from Overdales/Lowells. In summary: I moved to a rented place in Dec 2018. The estate agent set up a British Gas utility account and I paid via Direct debit every month. I had this account for about 3 months and then switched suppliers. Received the final bill which I…
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Anyone used oneutilitybill.co
Moving to a new rental next month and via the agent I was contacted by oneutilitybill.co at first I thought it was a bit of a scam, but now I am not sure. They are an abstraction layer between the customer and group multiple bills into a single monthly payment. Initially I suspect they were for groups of friends etc…
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Credit rating - Late payment to Shell energy 3 months after account was closed
Has anybody had issues with non or late payments when Shell energy changed to Octopus energy? As I am re-mortgaging, I have just checked my credit rating. I was shocked to find a non/missing payment to Shell energy in February 2024 (I actually transferred to Octopus energy in Nov/Dec 2023, just before they announced the…
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E.ON Next and Debt Collection
Dear all, I've got a problem that really worries me and stresses me out. Any advice would be appreciated. E.on Next said that I owe them money (which is technically true), that I have to pay almost £400 for fees on top of my balance, that my case is now with their Litigation department (the number they gave me connected me…