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EDF account in credit
Our EDf energy account is in credit by £1299. We had a smart meter installed on 8 April, therefore 3 months ago. This is for electricity only. We pay by monthly direct debit - £224.77. I've had numerous contact by email with EDF as we could not see any information on the energy hub on the app (this part has recently been…
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Smart meter not sending readings to supplier. Supplier won't fix.
Hi All. My smart electricity meter has never sent readings to my supplier. It was installed before I moved into the property, and was seemingly installed without an install code at the time. I initially raised this as an issue with EDF in February, who have since sent 2 engineers round, and had me try and apply a remote…
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Standing charges
These standing charges have skyrocketed over the last few years. It needs to be more transparent what we are paying for.Also I have solar panels and am I correct in thinking that I pay a standing charge for electricity from the grid to be available to use, however the grid can get electricity from me when I have too much…
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British Gas Consumer Rights - Is this worth a claim?!
Hey all, wondering if anyone can give me a little advice - I have absolutely no legal experience, but am considering making a claim against British Gas due to my experiences with them ove the last 9 months. I'll try to explain my situation simply and chronologically; In Jan of this year, I contacted BG to ask for a refund…
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EON FIT Tariff for Solar Panel Generation
I currently have solar panels and have always been on the EON Feed In Tariff, getting paid quarterly for the electricity I generate to the grid. Recently I was asked - as usual - to provide my meter reading so they could make the payment, but when I came to the meter it was completely blank! I let EON know and they said I…
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British Gas! Avoid?
Well despite the horror stories, I thought I would try a Switch to BGas thru CEC, as they were the cheapest big supplier (2 days ago). They have already pulled the tariff! Anyway, there is a problem with the meter numbers. I've tried phoning them, thinking it would be easy to sort out, but no! What a pain of a company to…
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Help! British Gas billing misery. I want to leave.
I switched from Scottish Power onto a BG fixed tariff last June. I have an electric smart meter and a normal gas with an IHD. Due to the fact the gas isn't smart I have been logging the gas meter readings on the app every month. I have been paying a direct debit to BG but have recently noticed they have never sent me a…
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Martin Lewis: Standing charges update risks households paying more
MoneySavingExpert.com founder Martin Lewis has warned that updated plans to require providers to offer low or no standing charge tariffs could risk some households paying more. Read the full story: Martin Lewis: Standing charges update risks households paying more If you haven't already, join the forum to reply.
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Looking for gas meter no standing charge
Hi. I’m new and this is my first post . i had my gas cut off a year ago and SGN have just come round and said my meter is gone but the gas feed is still coming into the house . they have told me I have a month to get a meter installed or they will cut my gas off in the road outside - and to reconnect it will be over £1000…
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Is our electricity bill too high - share of freehold in small block, communal areas
Hi everyone, I own a flat in a small block of 4 flats - a Victorian conversion over 2 floors, share of freehold with a dormant company owning the freehold. I have recently taken over the directorship of the freehold company and am now working with the management company to try and bring down costs as our service charges…
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Variable DD
Can anyone please refresh my memory about the timings for vDD? I'm with Octopus in case that's relevant. Currently my billing date is … well I'm not entirely sure. DD date is the 20th, the next balance when they charge me is the 21st, and my bills cover somewhere around the 22nd to the 24th or even 25th. I used to set a…
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British Gas Smart Meter and now massive hike in bills
We were more or less forced into a British Gas Smart Meter a while back and since then I feel our bills have jumped a lot. We inherited a pre payment meter on Electric but I'm not so worried about that one (could really do with asking to swap out of this). But the Gas bills seem way off suddenly. In May I received a bill…
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Electricity bill through the roof after Smart Meter install.
Hi all, My parents were left with no choice but to have a smart meter fitted when the signal to their original meter was switched off at the end of June. They've been on Economy 7 for years, as they're both pensioners and disabled/chronically ill. British Gas have been sent regular meter readings up to the date of switch…
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Octopus night rate times always GMT/UTC
We're on an Octopus fixed rate which offers a night rate of 11.31 p/kWh between 00.30 and 07.30. BUT, that is only between October and March when the UK is not on British summer time. During the period March to October, when the clocks go forward, the night rate is between 01.30 to 08.30. They don't tell people this. We…
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Loop
Is there any way to persuade Loop to provide actual meter readings ?
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Centrica (BG) calls for Octopus being prevented from new customers
Hmmm https://uk.finance.yahoo.com/news/ban-octopus-taking-customers-says-104709460.html
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Octopus Intelligent - A Warning!
I have just had a terrible experience with Octopus Intelligent, and while unfortunately I'm running out of road to challenge it, I wanted to make others aware. It has cost over £1000. I am on Octopus Intelligent - for those that don't know, this tariff gives you a very cheap off peak rate of 7p to charge your car, and a…
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Octopus Smart Meter Comms - fact or fiction?
One frustration with smart meter issues is the different explanation, often contradictory, that are given. Today I called Octopus about billing dates and why they've been issuing part month bills. This guy told me, and insisted, that Octopus request data from the smart meter every half hour, and that if any of these…
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E.on slashing export SEG rate from 16.5p to 3p
Just had a shocking email come through from E.on We have been selling our surplus pv solar electric to them under their SEG tariff. As we also buy our electric from them they pay us 16.5p per kWh this has now been reduced to 3p !!!! As both a business customer (190kw system) and a homeowner (18kw system) this will hit both…
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Energy Club Tool - Bug?
I ran the energy club tool totady comparing against what I will pay WHEN MY CURRENT DEAL ENDS. The following two results interested me (NOTE - neither deal involves cash back or any other type of additional saving):Outfox - £220 cheaper, and Octopus £106 cheaper. The monthly amount quoted pretty much matched the difference…
For questions about water supply to your home.
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If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.