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So who do you think you are Octopus?
I was happy(ush) being a customer of Shell Energy, which has now been taken over by Octopus. Separately our neighbours have been comparing providers and one (not with Shell or Octopus) found a really good deal with Octopus and signed up. I looked at the deal online myself and it offered me the same deal which is £100 a…
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British Gas Home Care
Hi has anyone had the same issue, I have subscribed to homecare since geting a new boiler Intergas , BG serviced the boiler the last 2 years, Last week the engineer turned up to complete the annual service , took one look at the boiler and said he had not seen this one before, went away and explained BG no longer service…
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Fix before or after July 1st CAP changes?
The information on this is incredibly woolly - including on Martin's podcast (which I just listened to only to find out if he actually spells it out). Is it better to look for a fixed energy tariff before or after July 1st price cap changes? I note that in my region (SW) the electricity standing charge is rising by 1.1p…
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Metric/Imperial meters and overcharging
This post is just a warning if your energy bills are unexpectedly high (well, higher), and applies if you've recently had your gas meter replaced, though actually might be good to check anyway as some people this has affected have been overcharged for years, and the issue is well known, and ongoing; I've seen cases going…
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Are the sites comparing Fixed deals including wider benefits?
Sorry if this discussion has happened and I haven’t found it - I am new here. I have been checking the MSE cheap energy club and other switching sites to work out whether I should switch and fix, or stay with Octopus and fix…? has anyone found anywhere that takes account of the wider package offered such as weekly free…
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Octopus Energy refunds
Has anyone else had problems getting a definitive date for a refund from Octopus Energy? Almost a month and they remain elusive with a date for the refund - I’m wondering what I’ll have to do to get my money repaid. Never using them again, of course.
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Scottish Power not refunding credits
Have recently exited as a SP customer as they were not competitive, this was on 31st May. Still no sign of the return of my credit balances despite their promise of between 5-10 days. No replies to an email despite their 5 day reply promise. Try to phone and their system knows you have left and when you ask to be put…
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E-On Next Secure Fixed 12m v14 Wait Or Go Now
I recicved and email telling me current tariff is running out next month I'm currently on Next Loyalty Fixed v4 for both Gas/Elec I was paying £220 a month but they dropped it to £180 or so I thought turns out I was still paying £216 but they was taken £180 from my bank and the rest from my credit and I was stupid and…
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Is it worth me going to the ombudsman about Octopus Energy?
Hi, just after a bit of advice if poss. I've been with Octopus Energy for years, but the other day I received a big bill (around £500). Turns out they hadn't been taking electricity readings since last June, so they'd been estimating, but hadn't thought to bother mentioning this to me so I could submit manual readings…
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Costs moving from gas to electric boiler (home move)
I currently live in an old one bedroom top floor flat, granite construction with no insulation. Approx. 44M2 with 2.8M high ceilings. Gas central heating (combi boiler). Currently pay £200 per month for gas & electricity which seems pretty high to me as I'd say my usage is average for a single person who works from home 2…
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Is it possible that smart meter can be over-estimating my gas usage?
I
had a smart meter installed by my energy provider at the end of last year. Since the meter was installed my gas usage has apparently more than tripled (compared to usage dating back to mid-2021). In the coldest months of the last 3 years I was using 3.9m3 of gas per day, compared to >8m3 this winter. It seems very…
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Scottish Power Reported Missed Payments on a PAYG Meter
Hello, any help or advice would be greatly appreciated please I transferred to Scottish Power last September and left them in March this year. I was never on direct debit just a PAYG meter for both gas and electric. Switched to Octopus, still with money on both my meters, believing everything was settled with SP. In April…
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Can a Smart meter be installed flat (horizontally)?
I want a Smart meter but have limited space and a Smart electricity meter + comms device won't fit vertically on the wall, but it could do if it was laid flat. Is that allowed? I have contacted my provider's 3 times but can't get an answer.
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Eon to Octopus Tracker?
My Eon next fix ends in 18 days and i want to try Octopus tracker but have a few questions. I have solar panels that produce around 4000 kwh a year I am a low user, Elec 1000 kwh a year from grid and Gas 7000 kwh from grid but i would use more gas if the price was low. I know it varies but am i going to get lower prices…
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Is this correct?
I am on a fix with Eon next until the 7th of next month but have been told by an Octopus salesman that I can switch today without penalty as it does not apply in the last 49 days of your contract?
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Getting out of my Octopus fixed rate early
Hi I am on a Octopus fixed rate with exit fees that ends on August 10th. As bills have come down below my fixed rate prices in April to June and are predicted to fall further in July to September i want to get out early. I know when i am 49 days before my fixed rate ends ( 22nd june) i can leave to another provider without…
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Bionic contract issue with our small business supply - right to cancel?
This time last year (early Dec '22, to be precise), when the energy crisis was at it's apex, and no-one seemed to be able to offer anything other than the most ludicrous unit rates, I used Bionic as a price comparison/broker to find me the best of a bad bunch of rates on a one year contract. I am very much culpable of not…
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Economy 7 Tariff Times not transparent
I was under the impression that my economy 7 tariff was between the hours of 1am and 8am. I looked through all my emails and documentation to see where I had been notified in my T&Cs prior to taking on my current supplier (Sainsburys). I could not find it anywhere. In the end I rang Sainsburys and they told me over the…
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Eon Heat - communal heating, trying to charge me for useage 4 years ago
Hello in short, i moved out of a property back in 2020, i was there from mid 2018. we were unaware of the heating being provided by Eon Heat. It is communal heating. The check in and check out report did not show the meter number or reading and we were unaware that this unit provided heat to the home. Eon are now chasing…
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Which companies allow fixed tariffs to move house
Im moving house in a few months and keen to fix gas and electric tariff. Wondered which companies allow them to move between houses ?