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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.1K discussions 27.8K comments Most recent: Severn Trent smart water meters disappointment by mmmmikey 12 July at 2:28PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

378 discussions 11.3K comments Most recent: Converting to Wall mounted AC and Heat pump - DIY or Pro by workingboy 12 July at 10:49PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

6.9K discussions 56.8K comments Most recent: Bulk LPG - Cheapest suppliers / supply route? by WJB1971 11 July at 12:48PM

Heating Dilemma
Hi I apologise if this has been asked before. To start with a bit of my background story is, at the moment I only put the heating on when I need it, in the morning to warm the house up, my clothes on the radiator before work and when I have a shower, other then that the heating stays off, I just were my oodie when I am…
Energy options
Hi, I am hoping to complete shortly on a 1 bedroom bungalow built around 1970. It needs work to modernise throughout, and currently has an warm air heating ducted system present (Johnson & Starley M31 High Spec System ET) which is gas fuelled. Water heating is done via a small separate water heater. There is also a single…
Timeshare Electricity Prices
Hi, we have a timeshare which we go to every year however we are becoming more concerned about the high price of the electricity for our stay. I think the average cost at the moment in the UK is around 24-25p per kW also the off peak rate is around half that. Last week we were charged an eye-watering 38p per kW day or…
Octopus re-billing / back-billing
This discussion was created from comments split from: Octopus Tracker.
Loop App
Does the Loop app include the standing charge & Vat in the spend section ?? TIA
Overnight Rate For Storage Heaters
I have a flat that my son lives in and we are trying to bring this up to EPC C. One requirement to do this is the installation of HHR storage heaters. However, can anyone tell me what the point of this is if you can't get a cheap overnight rate.? Even BG is not allowing a switch to economy 7. As far as I can see there are…
Octopus Outgoing Fixed ending
I was under the assumption that when my fixed term ends in May it would be renewed for another 12 months but I've just learned that they are dropping the fixed term, meaning it can change rate with 30 days notice. Are there any other providers that will gaurantee at least 15p/unit export rate for 12 months?
Seen a flat that looks terrible to heat
Hi guys I'm considering offering on a flat but it has some downsides. Is 70s top floor, flat roof, cavity wall, little to no insulation, no gas supply, no radiators. Has 70s electric underfloor that at best will be weak, unresponsive and expensive. Current owner uses a single portable electric heater in living room. Rest…
Octopus Back Billing Query help
Hi, I will try to keep it brief, i have dual fuel smart meters with Octopus, we overpaid in summer and had a credit bal of over £1,000 (stupid I realise this now) however thought we can reduce DD over winter and use up the credit, so last week Feb 2025 we were £647CR was then charged £125 for Gas, Elec is estimated just…
EON Fix or Leave if been granted insulation through EON .
I’m looking for a fixed energy tariff for my mother, who is currently on a standard EON contract. The cheapest fixed tariff available from another supplier would save her £100 compared to what she’s currently paying. However, the best fixed deal from EON is £34 more (about 3% higher) over the next 16 months. The concern is…
Project Solar Quote, Large GROUND mount panels
Hi all, bit of an unusual one, was hoping for some advice, we had project solar round for a quote for solar panels. We have a field so its an unusual ground mount system, perfect South facing. 46 x Evolution Maxima 490W Panels creating 19,813 kWh a year with Inverter , with 99 year warranty on everything (very appealing as…
payment of supplied bill by British Gas
I have always paid my energy bills in full and on time ,Since 2023 I have has problems with British Gas and my electricity bill amount ,despite me sending in the meter readings they always end up trying to charge me much more . I write down my meter readings every morning ( have done for 2 years ) and I know what I use .…
Faulty radiator has sent my energy bill soaring - my responsibility or my landlord’s?
Hi all, I have been paying my energy bill for a 3-bed flat in London for about 1.5 years and recently, I was alerted to the fact that my bill has spiked. When I did some searching in the house, I realised that we have a radiator in the living room that cannot be switched off and it appears to have sent our energy bill…
Solar, battery, worth it for partly occupied house?
I've also posted this question in fill in Home› MoneySaving› Green & ethical MoneySaving at https://forums.moneysavingexpert.com/discussion/6589240/solar-battery-worth-it-for-partly-occupied-house/p1. To avoid duplication, please could people respond there. Thanks!
Tulo Energy
Hello, This company would be the best price in our case for dual fuel (despite being a variable tariff). However, I did not find them customer friendly. There is no phone for prospective clients and their ¨chat¨ is not manned or even a chatbot (not that I like the latter anyway but better than nothing). I had two…
PREACTION - COURT ACTION THREAT
HI there, Can anyone on this thread confirm if they have ever been taken to court by Preaction. Reading through the thread it seems that this is all a scam
Should I leave my current fix (ends in May) to go on another fix ready for the price cap rise?
My current tariff is octopus 12m fixed May 2024 v1. I like the rates. However, with it ending in May 2025 and the price cap expected to rise, I'm worried I won't get another decent fix so thinking if I fix now that gives me peace of mind for another set period. No exit penalty currently which is good. Upon doing a…
Octopus 16M fixed tariff
Hello, I am on a 12m fixed tariff with Octopus and my account is currently over £300 in credit. I have just received an email offer to sign up to a new 16M fixed tariff with the same costs per unit and standing charges which I am tempted to take advantage of. The question I have is that on the new tariff quotation received…
More flexible electric heaters
Hi, newbie here. We live in a listed building with no possibility of gas, oil, heat pump. We have electric and that’s all. We have Rointe K series heaters which were fitted by the previous owners 15 years ago. They do heat up the rooms but they are clunky to use and as a result we use more electricity than we need to.…
Report on the health of your Smart Meter installation - BETA
This was mentioned on another thread, but I can't find it again. It's https://homebrew.n3rgy.com/ It shows 4 warnings for me, including: Warning: Device Configuration has not been completed [INSTALLED_NOT_COMMISSIONED] and one about out of date firmware. Has anyone found the results reliable? Octopus Complaints say the…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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