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Octopus Go and a manual meter reading
Octopus have gone back to raising bills in random dates for no apparent reason, last one on 20th. I've raised it with them but not really had a response. So it's likely I'll have to submit a manual meter reading on the first. I can look at the smart meter data and work out what it should have been at midnight, although…
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Is Loop app having issues?
Hi, been using Loop app since last summer. No issues, until recently. In February, 1 day of gas usage completely missing, then 3 random days missed in March. The data for gas hasn't been updated for 2 days now and electric data not been updated in 3 days (normally it updates a few times a day for both). I know the meters…
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intelligent octopus go
I have been on this EV tariff for four months and have noticed that the off peak rate tends to increase or decrease at random times and days is there anywhere i can look to work out what the off peak window will start and end so that i can make my charging as efficient as possible.thanks.
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Cheap Energy Club new password reset not working, alternative comparison sites?
Hi, I tried to log in to the Cheap Energy Club today and I see the site has had changes, and it says as part of it, I need to reset my password. I've tried several times, but the "verification code" never arrives (yes, I've refreshed many times and checked spam folder). There's no contact or any other way to report the…
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Moving from the Standard Variable Tariff to a Fixed Tariff and Smart Meters
Hello, I'm on the Standard Variable tariff with my Energy provider, which is one of the Big Six providers, and am seriously considering going on a fixed tariff to avoid the price increases. However, I am dubious about going onto a smart meter which is why I have stayed on the standard variable tariff. Generally speaking…
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Cheap Energy Club got it wrong again !
Bizarrely, they had my electricity use at 5148 kWh when Scottish Power said it was 1376 ! That's four times too high and, incredibly, even greater than my gas usage - which was correct. That is second time they have got my current figures wrong - see my earlier thread. Why isn't anybody checking for obvious, glaring…
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should i fix now?
Hi all, I'm currently with e-on next and my current tariff is fixed until July. I see there are new fixed offers on my account, but not sure weather to wait until July and go from there? Anyone give advice on what i should do please? Thanks
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When's the best time to fix with energy?
I'm currently on standard variable rate with ovo. So I can fix When will be the best time to do so? Knowing prices are going to increase
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Utility Switch British Gas V49. MSE Exclusive
So I have switched from my current British Gas/Electricity tariff to the one above only to find my DD has gone from £101 to £186 a month, twice the estimated cost! BG says its because my account is in debt, IT IS NOT IN DEBT!!! It was £94 in credit. Anyone else having issues with this? UPDATE. Sorted now. I have had the…
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Solar panel headache
Hi I thought I would venture into this area in my old age for environmental reasons and to future proof my house (in case family have to move in to look after me or when house is sold in future as it has 5 bedrooms)Anyway I have always read you should get the biggest battery you can but I am having to fight companies who…
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Octopus refund and billing errors
Ever since the additional payments were made by the government to help with energy bills, we've had them paid to Octopus. Our balance rose steadily, we made choices to switch to lower fixed tarrifs when available. Our meter readings may not be as regular as they'd like but fit in with the intermediate estimates. For the…
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Octopus -Backbill Jan2020 or legitimate?
Hi – I will first put that Octopus Energy have emailed me
(*on behalf of a family member who I set up the account with as they did not
have access to internet) saying that there is a statement from January 2020
that is unpaid and they’re now
threatening all sorts of actions due to it. The fact this is 5 years ago means…
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Any fixed economy 9 or 10 Tarrifs
As a lot of you in the forum know , I’m now on economy 10 with EDF they only offer a standard variable tariff for eco 7 or 10 , I’d prefer if I could to be on a fixed tariff…but can’t find any any help would be appreciated
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Embarrassed to ask about energy calculations for possible energy switch.
I am embarrassed to ask but I really am not good at and struggle with arithmetic - even with a calculator. I have a fixed rate Gas and Electricity with Octopus to 30 June and I understand there is no penalty for an early exit. Just now, including VAT, Electricity is 23.5 p kWhand dailty charge is 61.25 p and, for Gasit is…
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Smart Meters-Hidden in the Small print- beware
So I noticed my credit going up on my dual tariff electricity account, Gas was being taken but no billing for electricity except for the first few months. I wrote to them and said why weren't you billing me as i have a night rate for car charging and the day rate. They couldn't extract the half hour data. i checked if…
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New smart meter not working - insufficient WAN
We have a new house in the Scottish Highlands and had a meter put in by British Gas in the build phase; we switched suppliers to Octopus once we moved in. Octopus tell us that smart meter is not able to communicate with them due to lack of WAN in the area. It's frustrating as we put in solar panels and want to export…
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Is this how they calculate Direct Debit payments?
HiI assume that when energy companies calculate your Direct Debit monthly payment they base this on your estimated usage, with a view that you should have zero credit on the 1st April the following year? So that you can then build up credit during the summer before the more expensive winter months. Is this correct please?…
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Off peak tariffs (no ev but have heat pump)
Anyone got recommendations for good heat pump tariffs? I have a smart meter if that helps
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A good test for EOn Customer Services
I'm in the process of switching from Octopus to EOn which has gone awry so I've logged it with EOn's customer services. I thought I'd post a blow-by-blow account here as the matter progresses so anyone who's interested can see how good or bad they are it dealing with it.* My SMETS2 meter was originally installed by EDF on…
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EDF Smart Meter and Meters not working
We've had an ongoing issue since the beginning of Feb and I don't know where we stand with regards to our bills. Since Feb our smart meter wasn't showing any gas, it also wasn't showing any useage on EDF's gas meter Then in April the electricity wasn't showing on the smart meter, also nothing on the electric meter They've…
For questions about water supply to your home.
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Most recent: Help! Water bill increased to £117 by MattMattMattUK
22 September at 11:10AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.