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want to check if neighbour but cant seem to do it on my account. They dont have internet
I am a carer and want to check if my clients can get cheaper deals but as the system is linked to my account I cant do a new search
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Upgrade old Night storage heaters, come off E7 and get "German" electric storage, or back to Gas
Hi, I see there are plenty of similar threads so apologies for an repetition. I have just bought a 2 bed flat. The previous owners ripped out the Gas Boiler and central heating and went on to Economy 7, and 2 Dimplex NSHs and 2 Dimplex convection heaters in bedrooms. These are old and only manual control. I work all day so…
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Help with oil boiler efficiency with Hive
Hi all We moved house earlier this year into a 4 bed detached 1970's house. We had the (ancient) central heating system completely overhauled - new rads, new boiler, new hot water cylinder and we installed Hive to control it all. We moved in in February so had some experience with it last winter, but I never got to grips…
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Elnur HHR Storage Heater Review, Smart Controls & Storage Efficiency Tests
Hi, I've just bought a used Elnur ECOHHR20 storage heater off eBay to replace an electric radiator in my hall way. I've also made a control box to connect it in which gives it smart features. It's proving to be an interesting project so I thought I'd share details here. This post is a bit of a mixed bag, including a review…
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EV tariff with British Gas
I have an EV and i have been trying for the last month to get British Gas to allow me to move onto the EV tariff that they advertise everywhere. I have a smart meter and an EV which i was under the impression were the only qualifying requirements. They are simply saying that i don't qualify. Does anyone have any…
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Switching Energy Suppliers - Opening/Closing Meter Readings
Quick question as this feels like an overcharging conspiracy between energy providers when switching suppliers without a smart meter. On 11 September 2025, my switch from Octopus to Outfox went through. On 10 September, I had submitted my actual meter readings to both. On receiving my first bill today from Outfox, my…
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Utilities supplier for students - private rent less than a year
Our children are embarking on student life, and private rent for each year is often 48 or 50 weeks. Buy the time they've moved in, and got signed up, they can't commit to a 12 month fix or whatever. Is there any advice on the cheapest options for them, and how to find out? Cheap energy club seems to assume the home is for…
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Anyone else got an email from Utilita saying they are moving you to EDF?
I got an email this morning telling me that my account was being moved to EDF, apparently because I am a 'credit customer' I pay my bill monthly by variable DD. I was looking at changing to see if i could get a cheaper rate a while ago but to be honest the savings were minimal so not worth the bother really. I have a smart…
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Switching to Outfox with a SMART meter
ON the basis of MSE info, I decided to switch from Octopus to Outfox - in the hope of saving £150 a year. I wasn't able to do readings before the switch date, but they told me I could make them up until tomorrow. I specifically asked if my Smart meter would work with them and was told yes. But, trying to get them the…
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Switching away from Octopus - smart meter question
I was checking the MSE energy club and alternative tariffs. The British Gas tariff would save me £123 a year (possibly) on my current Octopus fix so I am considering this. I recently had Octopus fit new smart meters and I have that square, pink, plastic thing that connects to an app to monitor usage/costs etc. I assume…
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OFGEM announce lower standing charge tariff plan
https://www.bbc.co.uk/news/articles/cx20dwzgq51o "Ofgem has announced a plan which would see all suppliers in England, Scotland and Wales offer at least one tariff in which such fees are lower but customers would then pay more for each unit of energy ... and it would also require tariffs to have a minimum usage level.…
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Recommendations from low energy users
Hi! I've had my head in the sand for far too long since my zero SC tariff ended with BG some years ago. I use 800-900 Kwh/annum of gas & 800 Kwh/annum of electricity and currently don't have a smart meter (yes I know...) Is anyone in the MSEvers an equally low user and can recommend a good supplier and competitive tariff?…
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ESE Solar no longer providing Flexi-Orb or MCS certificates required for Octopus Feed In Tariff
Post sales, ESE are the most obstructive and unhelpful company I have ever had to deal with.Despite all the promises that getting on an Octopus Feed In Tariff would be straight forward, and their system was tailored for it. After seven months ESE will still not provide the required certification, and say they are not even…
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Economy 7 or Single Rate?
I'm really just hoping for some confirmation that my workings are correct. We're currently on Economy 7. Our day / night usage is roughly 50/50, 4700kWh day & 4700kWh night per year. The best Economy 7 rates I can find are Sainsburys Energy, 29.05p Day & 11.78p Night. As my usage is 50/50 I added them together and divided…
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Octopus customer service
Has their customer service deteriorated recently? I sent an email and have had to chase Octopus twice for a reply. It's the correct address as I get an auto acknowledgement.
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Octopus Energy - has anyone recently taken a 12m fixed?
Afternoon all, Any help would be very much appreciated. On Friday 8th August, I logged onto my account and believe I was ‘offered’ a 12m fixed with unit prices of; 24.42p kwh Electricity and 5.7p kwh Gas. Both figures include VAT. Due to the on-line switch facility suffering a ‘technical glitch’ (so Octopus now tell me), I…
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Comparison sites say my meter is not Economy 7 but it is
I was persuaded by Scottish Power to fit a dual smart meter (SMETS2) that records daytime and nighttime (E7) readings. It does more than this. It activates a second power supply to a separate distribution panel for storage heaters when E7 starts and then switches it off when E7 stops. In our region this is 00:00-07:00 GMT.…
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Pre payment limit on EON meter
Hi , I advised my daughter to do what Martin Lewis advised for people on pre payment before the price increase, she put £200 on her top up key, she already had £57 on the meter, when she went to put the £200 on the meter it wouldn't accept it, it turns out that EON has a limit of £249 on the meter, so she has lost out on…
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No data on previously working Octopus Mini
Sometime this morning my Octopus Mini stopped connecting to my iphone. The light on the mini is white, the message on the app is "Nothing here yet", as though the mini has just been set up. Has anybody else had this and how did you cure it? I'm reluctant to try and reboot, as when we moved broadband and I had to re-connect…
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Energy Saving Grants for rental not on benefits
Hi I am a tenant living in a house which could do with some energy improvements. However our household income is above £35,000 a year and we are not on any benefits or have any children. So is there a scheme which can help up with a grant for say loft insulation, solid wall insulation or new boiler?
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