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Zog Energy has gone into administration. What to do?
My gas supplier was Zog Energy until yesterday, I received and email from EDF Energy to inform me that Zog Energy has gone bust and Ofgem has moved its customers to EDF and I am one of them. The email further says that I have been placed on EDF's Welcome Standard tariff and I should expect to receive further information…
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Smart Meter Issue - Scotland
Hi all, wondering if anybody can help us or has any ideas what can we do to get our smart meter working. We are in North-east of Scotland and had the smart meter installed in January as we got two electric cars and wanted to switch to the EV tarriff with E-ON. We were not getting any WAN signal and therefore the smart…
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EDF Essentials 1Yr Mar25v6
Completely confused. I just received an email from MSE saying act now quickly because there are only 2 deals left before the price cap rise annoucement on 25th Feb. But when I go to check what deals are better all the “deals” are saying I will pay more . I’m not sure if this is based on the price cap now or if it’s…
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Fixed Tariffs still available from EDF!
My current EDF Essentials 1 Yr Mar25v6 fixed tariff bills for electricity and gas comes to an end on 25th March, and EDF sent me an email suggesting the cheapest alternative was their variable price capped Simply Tracker Extra Apr26. They estimated my new bills as £158.12 per month instead of my present £168.94, however…
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Disappearing e mails
So here I am once again understairs cupboard emptied and all electric ready for power off for the third time awaiting smart meter installation. However all Eons messages have disappeared!!! and no one has turned up. There is nothing on my app except an invitation to apply for a smart meter. What now. Being physically…
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Help - do i need to switch - my rates seem lower than the rest and i don't understand why!
Hi, i'm looking for some help please, i feel like i'm missing some really basic detail when looking at new energy deals but i can't for the life of me figure it out! I've had emails from MSE Energy club saving there are cheaper deals and i should consider fixing (i'm on a standard tariff with Utilita). When i put my…
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Why is my gas likely to be costing so much all of a sudden?
Moved to a smart meter at the back end of last year & after a bit of a mess around I finally got a working IHD. I have it connected & everything was pretty consistent apart from the odd day or two. Past couple days though I've woken up to find 60-80p of gas used since midnight. This is on a 5am (yesterday) and 7am (today)…
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EV tariff if SMETS2 smart meter cannot connect to supplier...(no 2.5G)
Hi - I have a fully electric car and really want a tariff that suits it. However, because my home is in an area without 2.5G, although we have a SMETS2 smart meter installed this year, it doesn't work (it can't submit readings). Is there anything that can be done? When Scottish Power installed the meter we were told they…
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Tomato tariff and smart meter
Hi I'm with Tomato for my electricity and my fixed deal ends in April. Done the comparison and want to switch to their new fixed tariff do I wait until April or will that that tariff have become more expensive by then ? Asked these questions to tomato but they can't answer me Also there is another tariff, lifestyle by name…
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British gas backbilling
I received a bill from British gas on Jan 31st, stating they had found an underestimate in my bill for £640.66. According to the bill it was for the period 4th to 22nd February 2024. The units over that time amounted to 2265kWh which is more electric than I have used in a whole year! When I phoned BG I was told my bills…
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Cavity wall insulation removal
I have bought a house that has cavity wall insulation which is causing a lot of damp issues. I have found out that the insulation was done by a government grant with a company called Mark Group back in 2010. I understand that the Mark Group has since gone into administration so I am unable to get any paperwork as proof.…
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Erroneous Transfer - energy supplier
Hi, on 27th Jan a guy came to my door and said he was from [I think] scottish power. I told him I am with EON, he said "I know, that's why I am here, to offer you a good deal to switch". I said no as I was busy wfh. I didn't give him my name or any other details. On 30th Jan, EON sent an email stating "sorry you are…
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Free Electricity, will I need to repay?
Bit of a strange one this. Last year we had a lot of building work getting done, and the electrician damaged the Comms Box on our electricity meter while running a cable. We informed our supplier (Octopus Energy) who came out and replaced it, free of charge. A week or 2 later I noticed that none of my Smart Home…
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Octopus 12 month fixed tariff
Apologies if this is a stupid question, I don't totally understand how tariffs work. I'm on Octopus 12 month fixed till Aug. Would it be better to switch to new tariff before new price cap comes into effect or should I stick with Octopus until current tariff expires? It looks like Ecotricity still has tariff available.…
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Understanding storage heaters.
Hi guys, I am renting a new flat and it's heated by the dreaded storage heaters. I'm trying to get my head around how they work so I can maximise their efficiency. I understand the basics: they charge up on the Economy 7 cheaper night rate and let it out in the day etc etc. What I really want to know though is, do they…
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Is there anything I can do?
I'm on a fix with Ecotricity that finishes in June with £150 exit fees. I know my bills are going to increase in April but I'm struggling to figure out if there is anything I can do. Can anyone help?
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Hi, I’m not sure how to title this, so apologies in advance.
I received an email this morning from British Gas asking me to submit meter readings. Normally, this wouldn’t be unusual, except that I’ve been on PAYG (Pay-As-You-Go) for the past 10 years. I always received emails stating that, since I’m on PAYG, they already have the necessary data. When I logged into my online account,…
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How long will power stay on after you move out?
Bit of a strange question here. My mum is a social housing tenant and about to move to a new property in the next couple of weeks. Unfortunately, she jumped the gun a bit and already informed British Gas that she has moved. I am worried that British Gas will turn off the power in the place that she is still residing in, as…
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Shortest wait for smart meter?
Is there any way of finding out what the various energy companies have as waiting times to fit a smart meter? It seems you have to be an account holder before you get to see this. Suppose you were wanting to do a switch (albeit temporary) based on the quickest installation?
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Scheme for Solar Cells
Hi, I've been offered a scheme to have solar panels installed. I believe the idea is that this energy supply will be used to heat my property more cost effectively. However, I don't have experience with Solar Energy. How would this work out in practice? Also, obviously in the summer there's plenty more solar energy which…
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