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Energy

Discuss utility providers, tariffs, bills and energy-saving tips. Use the main board for electricity and gas, or explore the sub-boards for water bills, heat pumps and other fuels.

Water bills

For questions about water supply to your home.

4.3K discussions 29K comments Most recent: Cheaper Water Bills Article D… by Bradmore 11 August at 7:57PM
Heat pumps

A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.

452 discussions 12.5K comments Most recent: Heat geek design consultation… by prowla Today at 2:59PM
LPG, heating oil, solid & other fuels

If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.

7K discussions 57.1K comments Most recent: Calor Has Not Replaced 30 Yea… by QrizB 31 July at 5:07PM

Are British Gas overcharging? advice needed
I did an energy price comparison on the MSE Energy Club for my mum's gas and electrictity (she's 88 and can't do it herself). She is currently with British Gas on a fixed rate tariff ending in July 2026 and paying £223 a month. I worked out her annual usage and did a new price comparison. The results show that she can save…
Refund of credit balances
I submitted a meter reading and requested a refund of my credit balance still leaving a credit balance. Octopus Energy have failed to refund after 4 weeks and just say it is processing. In the meantime they have taken a further Direct Debit payment. Did Ofgem not recently remind energy companies they have an obligation…
wholesale gas price
as the topic says the wholesale gas prices are falling by the day are we expecting to see some cheaper fixes out soon
Massive Octopus price hike - help!
Just received an email from Octopus saying they're increasing my energy bill from about £50 a month to £80. Quite a hike! I'm a single person and am really careful with my energy use - eg I only use power in the room I'm in, and when I do have the heating on, it's only 16C to take the chill off. I'm on a dual…
EDF FIT Readings Web Page Changed Again
I usually give my FIT reading to EDF on the 1st of the month every 3 months.Had the usual email from edf asking me to send FIT reading, takes you to a new web page now asking you to input account number and FIT Identity number.Never had to input account number before and the Identity number isn't as before, you can't add…
Which tariff ?
We have recently purchased a hot tub and our electric usage has increased considerably . We are on a fixed tariff at the moment with Octopus. would we be better off changing to an Economy 7 tariff?
Merged: ECO 4 heating system grant
This discussion has been merged.
Collective Nov26 - Gas supplier.
I did the Collective Nov26 duel fuel switch from Octopus Energy to British Gas. A few weeks ago I had found out that my Gas supply is with Octopus. Both suppliers is still referring me to the other. I have asked BG to request the switch and they said to ask OE.I had read the BG customer service is poor but I was not…
OVO billing issue
I recently moved house and closed my account with Ovo which had been energy provider for over 4 years. When I closed my account, it was over £1000 in credit. I was told the credit would be reimbursed as soon as they issued the final bill, within 4 weeks. Time went by and I contacted them multiple times, but nothing was…
Under counter fridge or freezer
Only got room for one appliance in the kitchen. Should I go for a fridge or freezer? Which is.cheaper to run?
British Gas overpayments
I left British Gas over a year ago now having joined Octopus. I am sure I inadvertently paid to much by sending another tenants meter reading during my time with British Gas. I was wondering if there is any chance I could get reimbursed the excess money that I paid?
ex Tomato Energy moving to British Gas special tariff?
Hello all, has anybody experienced issues selecting their 'special' tariff to ex Tomato Energy customers? As in my experience unit rates and standing charges which meant to be exclusive till the 5th of December are completely different once you sign up for them? Thank you.
Switch into Fixed Rate
Following Martin's programme last night I checked out the Eon Next 18 month fixed rate, decided I liked it and applied direct to Eon to switch. Rather surprised to be told by Eon that although my transfer decision wasto choose Eon on the basis of that fix, I would not be guaranteed that rate and that my trransfer would be…
Issues Post Switching- Octopus
Hello We switched to Octopus in July this year after issues with Ovo (different post). We switched from E10 (Ovo) to E7 (Octopus). We have a smart meter and were assured that switching would be simple. It hasn't been. We have encountered several issues, the main one being that we are now on an E7 tariff but our meter is…
EDF EV Tariffs - Smart Charging Bolt On available for Zappi & Hypervolt 3
Got an email yesterday about signing up to the EDF EV tariff smart charging bolt on as it is now available for zappi and Hypervolt home 3 pro EVSE in addition to the existing list of compatible cars. https://www.edfenergy.com/electric-cars/ev-tariffs/smart-charging-bolt-on/compatible-evs Integration to my zappi didn't work…
Ofgem faulty meter back billing rules
Earlier this year (late spring and summer) my gas smartmeter stopped working. It did not just turn into a "dumb meter" but completely stopped working. After it was replaced, I was issued with a bill for which my usage was estimated for a period of almost 2 and a half months, across three billing periods. Thinking the bill…
Moved: Electric blanket pre set timer?
This discussion has been moved.
British Gas, Collective Nov26
Hi, I applied for the BG Collective Fix through MSE Energy Club a month ago but I've heard nothing back from BG. Are others experiencing delays? My current BG fix expires end of Oct so I'm concerned BG are stalling. They had already offered me a new fix before the MSE Collective offer cam up and they are still offering…
Octopus fixed tariff ending soon - deferred switch to new Octopus fixed tariff possible
Just wanted to make people aware that from my experience it is possible to arrange a switch from an Octopus fixed rate tariff coming to an end to a new Octopus fixed rate tariff but with the change deferred to the end date of the ending tariff. By 'coming to an end' I mean within the last 42 days, and the 'tariff coming to…
Unable to submit Electricity Meter Readings Online with British Gas
I recently switched only to BG only to find I could not submit electricity meter readings online. I do not have a smart meter. Has anyone else had this problem? I raised a complaint after 7 days but as there was no work around so I have switched back to my previous supplier where I could submit online readings. They want…

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