-
Comms Hub Fault?
I suspect that the answer to this will be to ring the supplier and register a fault, however, thought it was worth digging a bit here first. I noticed this morning that we'd had no meter readings sent to Octopus since the early hours of Monday. The use is still showing on the daily graphs in the Octopus app, but the weekly…
-
SSEN Cheque and Natwest App
I have been sent a cheque from SSEN to cover an extended power outage. Trying to pay it in via the natwest app but just get the "we cannot process your cheque right now" error every time. All other cheques are paying in fine. Anyone else had a problem?
-
Companies charging extra - claiming they have been in property more than an hour
Two companies recently, one being British Gas, have recently charged me extra money for their staff and repair being apparently working for more than an hour in my house. With British Gas, I timed the arrival and departure and it was well within the hour. But they have charged me £165 for the one off repair, no itemised…
-
Has your IHD stopped working recently?
Hi, I have a Hildebrand Glow "IHD on steroids" which froze a few days ago and now won't reconnect to the smart meter. I assumed it was a problem with the IHD rather than the smart meter because my Octopus Mini is working fine which suggests the smart meter is OK. But out of curiosity I've just dug my old IHD out and that…
-
Can this be right? Annual Electric Usage 10,597kWh
Hi all, I'm trying to get my head around our electricity and gas usage in our new place (been here almost 2 years). As soon as we moved, our bills jumped exponentially. Our usage habits haven't changed from the old house. Only noticeable difference for us is the old place had a combi boiler and the new place has a tank. My…
-
Paying standing charge for communal door entry system
Hi all, I have had a look on Google but can't seem to find the answer so hoping someone here can help. I have recently moved into a block of 6 flats all owned by the occupiers. We have a bill each month for our door entry system it has used 1 unit of energy in the last 6 months but we have been billed £145 on top of that…
-
Worth switching to Octopus tracker?
Just joined Octopus and thinking of switching to Octopus tracker but the current prices seem very similar to the flexible rates, is it worth it anymore? Am i missing something?
-
Double charged, assured money wouldn’t be taken, money was taken
Hi, we noticed we were double charged for 5 months without explanation, so we contacted our energy supplier (Octopus) to query this. They charged close to £200 for months we already paid for. They assured us they were investigating this, would recalculate the charges, and we wouldn’t have to pay the £200. It still appeared…
-
EDF Energy Hub & move to Kraken billing
Since EDF have moved my account to the new Kraken billing system, all Energy Hub data prior to the change is missing. Data since change over is coming through in 1/2hr intervals fine. Anticipating it might take a while for everything to catch-up I left it a while before contacting EDF via email. They are now telling me…
-
Export tariff with manual readings?
I have a SMETS2 (supposedly) Smart Meter but no WAN signal so it can't communicate. While I live in hope that a signal may be provided one day, I'm exporting surplus solar electricity to the grid for free. Is there an export tariff I could use based on uploading manual readings from the meter?
-
It's cold but it's July - should I turn the heating on?
Which camp are you in :smile:
-
Electricity Usage
I am with British Gas on E7. I am in a 2 bed property with electricity only. I have 2 storage heaters, 1 electric panel heater and 1 oil filled radiator which are all switched off at the present time. I heat my water in a water storage cylinder which has a timer. My estimated annual usage is 11,855. Is this average or high…
-
Missing Octopus Flux Export Payment
This came up as an aside on another thread but I thought it was worth it's own... My latest Octopus Flux bill doesn't include any income for export. I have emailed Octopus and I'm waiting for a reply. Not particularly urgent in my case as I'm in credit anyway. But wondering who else has the same problem and if anyone else…
-
Government Grant
I am getting free central heating & solar panels as I am currently unemployed and receiving Universal Credit. The work will start next week. I will be 66 this year so I am still obliged to look for work and, to be honest, I really need money as I also have debts to pay. How do I stand if I were to get a job please?
-
Electric Bill Increase
Got an email at 2am this morning from British Gas asking for a meter read. Didn't think much of it until I got another email about an hour ago saying my bill will go up by £36 per month which is ridiculous as it is summer and my account is in credit by about £130 I have just given a meter reading for the first time in a…
-
octopus tracker
Morning everyone, just wondering if anyone has advice on weather to switch to Octopus Tracker? im with Octopus now on a fixed loyalty tarriff but wondering if i can save any more. Elec .2485/48.66sc use 2700 a year and gas .0579/27.47sc use 7600 a year. Looking on the web page says tracker rates are 13.32/53.94sc and…
-
Moved into a storage heater flat. What tariff.
Hi all, We've just moved into a 2 bed upper flat (a 4 in a block style for Scottish viewers) that has storage heaters, an immersion heater that only seems to heat the sink, & an electric shower (no bath). As it's summer we've not had to have the heating on this week. We've no idea what our predicted usage will be or how…
-
Variation from deals page to supplier page
When looking at fixing, ovo came through as the best supplier but when we went through to the site, the standing charge went from 55p to 67p
-
Single rate vs Economy7
I've had an email in from my current supplier (BG) stating that I could save money by swapping my meter to a single rate meter over our current economy7 one, anyone else made savings by swapping over?
-
Octopus energy spin the wheel
Has anyone ever got more than 8 points?
For questions about water supply to your home.
4K discussions
26.7K comments
Most recent: Help with latest egregious water bill - £1650 for 6 months?! by HampshireH
Today at 7:12AM
A place to get help with air source and ground source heat pumps, sharing experiences with other MoneySavers.
If your home is powered by anything that's NOT mains gas or electricity, this is the place to find help and support.