Scare E Mail on a Friday night - uses wrong data

Rcdadaptor

Hi all, here is my reply to the scare email I received from Martin tonight 7-03pm. I post this as the reply bounced with "remote server misconfigured" i.e.' Cheap energy club's). This was an 'offer too good to refuse' type email....On Tuesday 25 February, the new April to June Energy Price Cap most homes (Eng, Scot, Wales) are on will be announced. It's predicted to rise by 5-7% (1). If the data we have for you is right, you're on a Price Capped Direct Debit tariff. If so, I'm concerned if you leave it till then to sort it, it will be too late. So I wanted to speedily bash out this note.

Good evening,

I have to say that your interpretation of my data in your MSE Cheap energy club is completely wrong.

I am on a fixed (not capped) EDF 1yr essentials V2 to October '25.

I regularly check my position, and there has been no better deal avaialble at any time since I locked this one in late last summer.

If I do switch, then usually stay under the same supplier as this saves changing DD details, and most suppliers only have a fag paper difference between them. Timing to gain the best pricing, with a medium long term view is far more important than supplier switch for me.

I normally use your comparison tool to present the facts, and make my own decision based on the output, and the supplier's data.

I have often wondered if there was an incentive for comparison sites, including MSE's to 'drum up' switching activity to make their (your) own revenues, and your last paragraph is revealing in this respect.

Time for full disclosure by MSE of how much it makes from supplier incentives annually. Nothing wrong with earning a turn for good information, but putting scare stories out on a Friday night doesn't feel right, particularly when incorrect.

JW

Bendo

It only knows what you last fed it. It has no other way of knowing what tariff you are on.

RFB_2

I also got this misleading email,

The club already know that I am already on a 12month fixed tariff so should not have been sent the email

I'm not accusing MSE of deliberately misleading but that they have made a mistake when selecting which customers to target and have not correctly selected only those who are still on price capped tariffs and should send out a correction once they have corrected the selection filters.

From the Energy Club website:

Your current tariff

Last updated 18 January 2025

Gas 12,837 kWh/yr

Gas provider:Octopus Energy

Tariff:Octopus 12M Fixed July 2024 v1

End date:08 August 2025

Electricity2,942 kWh/yr

Electricity provider: Octopus Energy

Tariff:Octopus 12M Fixed July 2024 v1

End date:08 August 2025

AndyPK

Yeah I’m on a fixed deal and I got the email too. 

I seam to remember the same problem months ago. 

I always keep CEc updated 

TroubledTarts

It doesn't really matter does it, better to send the message to all members to make them think and make sure they are on the right tariff.

Browntoa

Me 

Got the same email 

Read it 

Realised it didn't apply to me 

Deleted it 

Moved on with my evening 

dealyboy

Rcdadaptor said:

Hi all, here is my reply to the scare email I received from Martin tonight 7-03pm. I post this as the reply bounced with "remote server misconfigured" i.e.' Cheap energy club's). This was an 'offer too good to refuse' type email....On Tuesday 25 February, the new April to June Energy Price Cap most homes (Eng, Scot, Wales) are on will be announced. It's predicted to rise by 5-7% (1). If the data we have for you is right, you're on a Price Capped Direct Debit tariff. If so, I'm concerned if you leave it till then to sort it, it will be too late. So I wanted to speedily bash out this note.

Good evening,

I have to say that your interpretation of my data in your MSE Cheap energy club is completely wrong.

I am on a fixed (not capped) EDF 1yr essentials V2 to October '25.

I regularly check my position, and there has been no better deal avaialble at any time since I locked this one in late last summer.

If I do switch, then usually stay under the same supplier as this saves changing DD details, and most suppliers only have a fag paper difference between them. Timing to gain the best pricing, with a medium long term view is far more important than supplier switch for me.

I normally use your comparison tool to present the facts, and make my own decision based on the output, and the supplier's data.

I have often wondered if there was an incentive for comparison sites, including MSE's to 'drum up' switching activity to make their (your) own revenues, and your last paragraph is revealing in this respect.

Time for full disclosure by MSE of how much it makes from supplier incentives annually. Nothing wrong with earning a turn for good information, but putting scare stories out on a Friday night doesn't feel right, particularly when incorrect.

JW

Totally agree ... spamming us ... disgraceful.

vic_sf49

"If the data we have for you is right"....it's not in my case... deletes email.

Or of course, you can get riled up over nothing.

TroubledTarts

dealyboy said:

Rcdadaptor said:

Hi all, here is my reply to the scare email I received from Martin tonight 7-03pm. I post this as the reply bounced with "remote server misconfigured" i.e.' Cheap energy club's). This was an 'offer too good to refuse' type email....On Tuesday 25 February, the new April to June Energy Price Cap most homes (Eng, Scot, Wales) are on will be announced. It's predicted to rise by 5-7% (1). If the data we have for you is right, you're on a Price Capped Direct Debit tariff. If so, I'm concerned if you leave it till then to sort it, it will be too late. So I wanted to speedily bash out this note.

Good evening,

I have to say that your interpretation of my data in your MSE Cheap energy club is completely wrong.

I am on a fixed (not capped) EDF 1yr essentials V2 to October '25.

I regularly check my position, and there has been no better deal avaialble at any time since I locked this one in late last summer.

If I do switch, then usually stay under the same supplier as this saves changing DD details, and most suppliers only have a fag paper difference between them. Timing to gain the best pricing, with a medium long term view is far more important than supplier switch for me.

I normally use your comparison tool to present the facts, and make my own decision based on the output, and the supplier's data.

I have often wondered if there was an incentive for comparison sites, including MSE's to 'drum up' switching activity to make their (your) own revenues, and your last paragraph is revealing in this respect.

Time for full disclosure by MSE of how much it makes from supplier incentives annually. Nothing wrong with earning a turn for good information, but putting scare stories out on a Friday night doesn't feel right, particularly when incorrect.

JW

Totally agree ... spamming us ... disgraceful.

Vote with your feet they can scam you no longer. 

AndyPK

It has already caused confusion for one user, who logged on to see all tariffs are more than what she is currently  paying, and doesn’t know what to do for the best. 

It’s also useful to point out these bugs so they can be fixed. 

Or email reworded if they really meant to send to everyone

King_Drax_I

Well my fixed tariff does indeed end soon, so I filled in the form on the Cheap Energy Club and tried to submit it. Got an error message saying to check my connection and I can't get it to submit after many tries - message is 

"Oops!

It looks like something has gone wrong while talking to our servers.

Please check your connection and try again in a few moments"

... I would guess that the scaremail worked and hence everyone is trying to submit like Right. Now.